Kemper Isely
Analyst · Citigroup
Thank you, David, and good afternoon, everyone. We are excited to report a solid finish to fiscal 2019, celebrating over 16 consecutive years of positive daily average comparable sales growth, with comps up 1.8% for the fourth quarter and up 3.1% for fiscal 2019. We continue to expand our store base as well as relocate existing stores to drive market share and enter new markets.Our balance of investing in growth and operational excellence is driving both revenue and expense efficiencies, which contributed to 6.4% revenue growth and 11.4% operating income growth during fiscal 2019. During the year, we were able to moderate the pressure on gross margin we saw during the prior year, while driving growth and leveraging store expenses. Today, we announced the initiation of our first quarterly dividend of $0.07 per share. This announcement reflects our continued growth, profit performance and confidence in our business, along with our strong financial position and cash flow. We are also pleased to announce the amendment and extension of our $50 million credit facility.During the year, we were proud to launch 47 new Natural Grocers brand products, in line with our projections. Our private brand products have been developed consistent with our core values and are positioned as a premium quality brand at an affordable price. We remain encouraged by the customer response to date, and we'll continue to expand our Natural Grocers brand offerings. Targeting the launch of an additional 70 products in fiscal 2020. We believe that Natural Grocers brand has significant long-term potential, and we plan to continue to focus on its growth and expansion.We are also identifying key new product categories that resonate with our consumers to drive sales. A recent example is the addition of Hemp-Derived CBD products across the majority of our stores during fiscal 2019, which have been very well received. We have worked diligently to source high-quality products produced by trusted suppliers and in GMP Certified facilities.Now I would like to review a few of the marketing accomplishments from 2019. Our initiatives have focused on our differentiation and contributed to our comparable store sales gains. We enjoyed a very successful 64th anniversary promotion in August, accounting for the highest sales day in the company's history. We were also proud to have participated for the third consecutive year in Organic Harvest Month. As America's organic headquarters, we raised over $100,000 for the Organic Farmers Association in September.In August, we celebrated our 1 millionth {N}power member, which we promoted through {N}power million member sweepstakes. By the end of the year, we increased total {N}power enrollment 39% over the end of fiscal 2018. {N}power sales now represent 67% of our total sales and penetration continues to expand. We believe the program is driving loyalty and providing incremental opportunities to market to and connect with our customers. Through this platform, we are able to e-mail personalized offers as well as coupons, recipes and other promotions, further enhancing the customer experience.As I have noted before, {N}power customers shop more frequently and generate a higher average basket size in the mid-$40 range compared to the total company average basket in the mid-$30 range.Additionally, we continue to invest in brand awareness. Our paid media impressions in the fourth quarter were at an all-time high. As we mentioned on our last call, we are also investing in technology with system-wide software updates to increase network stability, enhanced integration to other software platforms and more effectively leverage data. In addition, we are upgrading network circuits to improve network speed and stability, create additional redundancy to drive operational efficiencies and enhance performance and customer experience.We will continue to emphasize the in-store customer experience to drive sales and build customer loyalty by making our customers feel welcomed and valued through world-class customer service. For example, we are investing in crew and leadership training, closely managing our out-of-stock inventory, curating and refining our assortment and have rolled out a new look to our produce department, including new racking that significantly improves presentation.We are carefully managing our delivery business to ensure we are not jeopardizing our in-store customer experience as some of our competitors are experiencing. We will not have our stores overwhelmed by online delivery teams.I would like to take a moment to comment on National Grocers' history regarding environment, social and governance initiatives, which, we are pleased, are finally becoming an increasing focus of investors. From the very origins of the company, we have always been cognizant that the choices we make today will impact our future, and we should positively benefit the health and well-being of our communities.At Natural Grocers, our choice is to make a difference to support human health, the healthy environment as well as our financial health. Our entire supply chain has always been built upon the goals of choosing vendors, products and practices that support these principles. We select products that are conscientiously produced and nurture the health of people and the planet we all share.Let me highlight a few examples of Natural Grocers alignment with ESG principles and values. Recently, we launched our new Produce Bag program to reduce the number of single-use plastic bags.In September, we added recyclable and compostable paper bags made from 100% recycled content. We will completely eliminate single-use plastic bags in our produce department over the next 3 to 6 months and replace them with plant-based bio bags that are certified non-GMO and compostable, which will be in addition to continuing to offer compostable paper bags.We support our communities in numerous ways. Our nutritional health coaches provide free science-based education, both in our stores and through community outreach.We have donated over $1 million to local food banks since we eliminated single-use plastic bags from checkout lanes in 2009 and began contributing $0.05 every time a customer shops with a reusable bag.In 2019, we raised over $18,000 on Earth Day from our Ladybug Love bag sales donations. And as already mentioned, we raised over $100,000 for the Organic farmers Association this year. We estimate that our bag-free checkout practice has saved an estimated $350 million single-use plastic bags from ending up in our planet soils and waterways. We have expanded our offering of 100% humanely and conscientiously raised meats and sustainable seafood. We support organic and regenerative agriculture practices, as evidenced in our 100% organic produce, 100% non-GMO bulk products, 100% pasture-based dairy and 100% free range of eggs and a wide variety of organic products that nurture the health of people in our planet.All of our supplements are GMP Certified with certificates of analysis required for authenticity of ingredients. We maintain a list of what we won't carry ingredients. Many of the supplements found on the Internet and that other retailers contain ingredients we will not carry or have not gone through, an extensive review process. Our suppliers are thoroughly vetted, and we carefully select all of our products, consider every ingredient the way the food has grown, fair trade and organic practices. Our objective is to offer only the best products to our customers. We are excited to be recognized by Consumer Reports as one of America's best grocery stores for healthy eating and cleanest grocery stores during 2019.Finally, diversity has always been important to us. We are proud to be recognized by 2020 Women on Board for having women comprised 29% of our Board of Directors. In addition, women currently account for over 50% of our upper level management positions. We continue to hold to these principles as the foundations of Natural Grocers, reflecting our commitment to all of our constituents.With that, let me turn the call over to Todd to discuss our financial results and guidance.