Sherif Foda
Analyst · Evercore ISI
Thanks, Chris. Ladies and gentlemen, thank you for participating in this conference call. We are very pleased with another outstanding record performance this quarter. We grew 35% year-over-year and 7% sequentially, which is a phenomenal achievement given this growth has been delivered against the backdrop of continued industry surplus supply, compounded by pandemic-related effects on the global demand.
I believe we are an outlier in the OFS space for delivering such results when the rest of the industry is contracting with these headwinds. As I have previously stated, we have achieved this due to the stellar effort of our teams on the ground. We not only have managed to hold the line but have learned to thrive in this very tough environment.
I cannot speak highly enough of our management and operation team in each of the countries. I am blessed to have such talented individuals who run their operations with an unmatched passion and dedication. Most of our leadership in the country are nationals of the country. And not only they have an acute understanding of all the nuances of what needs to be done for the business, but they also have stepped up to the roles as leaders in the community.
Just to give you an idea on how well we have managed the operations, we have increased our operating hours this quarter. And we have added headcount to manage our growing operations, while the rest of the industry is laying off people. All this while being acknowledged as the best service quality provider this quarter by one of our main customers, measured by nonproductive time or NPT during operation.
One of our main differentiators is our execution ability during the COVID-19 and maintaining 100% capacity at all times. We have been very clear that we will handle this crisis by fundamentally modifying and strengthening our processes, essentially a big emphasis on planning short and long cycles. We managed the recent curfews reinstated in some of the countries, the continuation of some border shutdown. Difficulties include changes or importing spares or chemicals on time.
Our crisis management team is still in full action and so are the emergency response team in each of the countries. And, yes, in this new normal, there is an extra layer of cost. You have to bear for COVID preparedness and handling. I just visited Middle East and was with our customers in different countries. By the time I finished my trip, I had taken 4 COVID tests and had quarantined in couple of hotels for a few days. I was very pleased to see my deal clients and friends. I'm very thankful to our customers to give us their trust and the opportunity to serve them.
All this cost does add up, even though we have a large local content in our company. You also have to carry additional backup functionalities in the field in terms of personnel, larger inventories, some of which our suppliers carry and some we have to. Meanwhile, you have to plan for any eventuality of a second wave and the need to keep all these costs in place to ensure we are not taken by surprise, ensuring the safety of our employees, and readiness to our customers.
Coming to the macro which has evolved in some areas since our commentary last quarter. I won't spend a lot of time on the demand and supply debate. But as we know, global economy is seeing a contraction due to the pandemic and certain sectors like air travel have been affected severely with longer recovery ahead of them, while others like shipping have recovered much faster.
Our view is that the demand will rebound sharply and the market underestimates how fast the demand will come back once we have a handle on the box. The airports are not going to be always empty and people are eager to get back to normal life, although this won't stabilize before we see a vaccine and more clarity on the potential second wave. However, the fact is our industry continue to drastically under-invest for 6 years now. Therefore, most of the rebound and energy needs will come from the Middle East.
As you saw in April and May, the main players in the region have the capacity to turn it on and meet the demand as the most reliable supplier. And we believe that would be the case when the time comes again. This could be sooner than many expect.
Meanwhile, as I mentioned last quarter, we continue to see the same pattern in the MENA region. The core GCC markets have been measured and deliberate in their approach. We see more rigs released lately, but overall they run that business for the long term and the health of their countries and populations. Others, the drop has been significant as expected as it is characterized by smaller independent or larger IOC with significant budget cut, security concern, pandemic fears with cash constraint and others. We are seeing anywhere from 40% to even 80% cut in some of the activities.
Given our size and scale and also our geographical exposure, we are able to manage these activity reductions by essentially gaining market share in either the same country or moving assets to other countries where we have gained recent works of replacing competition who can deliver on their work scope.
Best example, we managed to mobilize for our recently awarded coil tubing and pumping contract in Abu Dhabi by marshaling most of the resources internally. This also helps our overall utilization, which we have to balance with the need for adequate safety margin during this pandemic.
Last week, we announced that we extended our 5 main contracts in PDO for a period of up to 9 years. And we landed an additional contract in drilling, which gives us an option to further expand in that space. These contracts, which are worth over $1 billion form the backbone of our operation in Oman and our drilling segments. It is a tremendous achievement for our Omani team, working very closely with our customers to achieve a mutually beneficial outcome.
I would like to thank the ministry and PDO for their trust in our abilities and for their guidance throughout the process. This cement our foundations and ensure we can amplify our investment to achieve our goals, to maintain and secure the highest level of harmonization and in-country value. We have big plans to export Omani talent to meet the needs of human capital in the region.
Today, we already have Omani national working in several countries. We will be hiring and training more to ensure we are ready for the future. As an example, today all our thru tubing business across NESR is headquartered in Oman and they support all our operations across the GCC and the larger MENA. We proved the model works and now we can do even more as we expand on our offerings and contract duration.
As you have seen, we are heavily invested in the social aspect of our business and engagement in the region. And this is ESG in action with a direct consequence on the sustainability of our business.
Another example of NESR ESG commitment is how we have taken our fracturing operation to the next level. As you know, we continue to break all operation records in terms of stage efficiency and what's delivered. Meanwhile, we looked with our customer how to continuously improve on the environmental impact. From smaller projects like solar lights for our camps and sites to our latest endeavor where we have worked with our customer to optimize the frac design with cutting-edge technologies to effectively reduce the slickwater fluid volumes by 1/3. This means we are now transporting and pumping 1/3 less water, which is more than 0.5 million barrels a month. This has a material effect in a water-stressed area like the MENA region.
In addition, such fluid systems supported the reduction of the frac fleet carbon footprint by 30% as the frac jobs are consequently shorter. We are working on more initiatives with our clients and our partners to implement different technical solutions to the challenges we face. Just keeping to the water example, we are working very closely to come up with a solution to use high sulfate water for frac jobs, which will completely eliminate the usage of over 0.5 million barrels of freshwater for these jobs.
In the same spirit of optimizing and make fractures better, we have recently invested in a technology company called Deep Imaging, which we are going to shortly introduce to the region. This technology allows us to monitor fracs as they happen downhole in real-time and uses electromagnetic arrays on surface to measure the changes in reservoir as the fracs are happening.
This will allow us to control the fracs in real time, which is the holy grail of frac optimization. It is estimated from public studies that only 60% of the frac stages produce as expected. And this measurement technology will allow us to further improve the existing processes. Another tech company which we are partnering with is developing technology to deploy downhole pressure, temperature, and flow rate sensors during the frac jobs, allowing us to measure both the frac and flowback performance.
To marry all of this and to give the maximum value to our customers, we have also partnered with Will Von Gonten and Will Von Gonten Laboratories, who are the premier reservoir consultants and has a state of the art laboratory in the unconventional reservoir space. We are already working with them in the Middle East for one of the NOCs, who are in their planning stage, and we will continue to develop this across the region.
So as you see, we are on the leading edge of taking the frac technology into the digital age, which will help reduce both the frac footprint and contribute positively towards the larger ESG goals.
In Drilling, [ K-Bot ] investment is bearing fruit and this shield-anything technology is now sold in Gulf of Mexico. As you may recall, K-Bot is making shield-anything ramps, which will enable operators to shut in the wells if everything else failed in the case of blowout. This innovation uses technology used in space programs and military application and applies to a problem in the oilfield environment, which has the potential to take a terrible human, economic, and environmental toll whenever things don't work as planned.
As in our norm, we invested in this company and now are in advanced stages to take it to the region where the customer wants to apply this technology to use it as a barrier in H2S environment, which when it leaks is known as the silent killer.
We have several other technology investment and partnership in the works, which we shall announce in the near future. They all have the same purpose. How to solve our customer problems using the most innovative technologies, which will help our clients to either produce more from the same reservoir or produce at a lower cost while reducing the overall carbon footprint of the operation.
Lastly, I wanted to give you a quick update on SAPESCO, where we have now fully closed the transaction. The integration is ongoing, and we are already seeing the benefit of this outside of the main operation in Egypt. Our customers in Egypt and outside have received the transaction quite well, and we have leveraged that position to either win some awards or bids for some tenders, which previously NESR would not qualify for. So a great start and we have big plans to expand their industrial service portfolio outside Egypt.
And on that note, I will pass the call over to Chris to talk about the financial details.