Wes Lobo
Analyst · B. Riley Securities. Please go ahead
Thank you, Andy. Good afternoon everyone. The pleasure to be joining you on today's earnings call. Over the past year, have had the opportunity to meet our healthcare and commercial customers and partners, both virtually and in-person. I've been in hospitals that their sales and service teams to see firsthand what we do and how we do it. By main learning is that we are niche market player and infection control for healthcare and what we do, we do extremely well. When we can in front of a potential customer, we have a very high rate of success. Our challenge has been the ability to broaden the reach of our value proposition to a wider audience. Choose a sports analogy, we have a high batting average. We need more of that. We're addressing this opportunity through three lenses, brand and marketing, business development, and customer service. First, our brand and marketing team has been working diligently over the past few months to overhaul and launch a new Nephros's brand that better articulates who we are and how we help our customers. In scope to name a few elements is a new website to update a product and company collateral, lead generation initiatives, and more channels through which to connect with our customers. We'll be publicly launching our new brand and messaging at the Grainger show next week in Orlando. And we expect to launch the new website, in the next 45 to 60 days. Our goal is to make Nephros easier to find, easier to contact, and to clearly communicate our value proposition in an easy to understand and measurable way. On the business development front, we've organized around our three primary filtration segments of healthcare, dialysis water, and commercial, as well as pathogen detection. While the pandemic has caused significant stress on the healthcare market over the past two years, the market opportunity and expected growth from favorable CMS guideline changes continue to make healthcare primary focus for Nephros. Between hospitals, long-term care, and skilled nursing facilities, there over 50,000 locations in the U.S. alone. According to the AIA Consensus Construction Forecast, new construction and retrofit expansion spending in healthcare is expected to grow at mid-single digits in 2022 and 2023. We've continued expansion of health care facilities and more beds are being added to the addressable market and we have a lot of runway to accelerate growth and expand our share within healthcare networks through a targeted value proposition for their channel partners. For example, we can now supplement our infection control filters by providing our healthcare customers with filtration solutions to include taste, odor, scale, and more. Over the past two years, we've had nice pull-through growth of the commercial filters being sold as part of the solution with our infection control filters in healthcare. In fact, in one recent example, a California-based hospital that uses our inline infection control filters for their ice machines was unhappy with the taste of their water, so their patients and staff were using bottled water. They asked if we can help, and by supplementing their infection control filters with our carbon filters for taste to noter, they now enjoy drinking water from their dispenser and have cut down on pallets of plastic bottled water. This is one of many examples of accomplishing our goal to be a resource for science, solutions, and services to our customers. In dialysis water, we have strong OEM relationships where our filters play a key role in dialysis machine, delivering safe dialysate water to patients by retaining bacteria and endotoxins. We are recently qualified as a strategic supplier by a high-growth dialysis company and we are working on similar strategic relationships with a handful of dialysis machine providers. We expect our dialysis quarter business to continue its strong growth trajectory as we work to solidify our OEM relationships. In commercial filtration, we are focused on the food service and beverage markets, especially quick-service restaurants or QSRs. As Andy stated earlier, we recently started shipping filters for beverage machine to a large national chain QSR, a quarter of a $1 million opportunity and we're working on similar opportunity to reach its globally recognized partners and regional chains. This commercial opportunity is multi-tiered and more complex in healthcare and therefore take longer to develop. However, we believe we have a healthy pipeline, and we'll continue to nurture and develop these opportunities. Moving from Filtration to our Pathogen Detection business. Last year, we had nice few wins across healthcare, multi-family housing, and recreation and hospitality. We grew from $30,000 in revenue in 2020 to $188,000 in 2021 and more importantly, we gained experienced and feedback on our products and services from end customers, consultants, service providers, and agencies. Our industry-leading assortment of assays are applicable to many different markets and customer types. Our focus in the short-term is to show up our relationship with at least two potential testing partners as a supplier of qPCR test strips and kits. We anticipate our Pathogen Detection business to demonstrate sustainable growth in 2022 and to build the foundation for accelerated growth going forward. Finally, to the topic of customer service. we are well known for our industry-leading service when it comes to emergency in outbreak response business. We are working to supplement this service with a more structured approach to the full customer journey to provide a terrific customer experience and improve our customer retention rate. While our current retention rate of greater than 90% is good, we know it can be better, and each extra percent of customer retention means improved customer experience and higher revenue. As you can see, our team is working on many exciting growth opportunities, which we believe will have measurable benefits in 2022 and beyond. A year ago, I stated my enthusiasm for joining Nephros team and having the privilege and opportunity to tell our story. We’ve been working to do just that and in the coming weeks, our team is excited to share the story of how Nephros seeks to improve the human relationship with water by providing leading accessible technology and resources for advancing water safety and water quality. Thank you and I'll turn the call over back to Andy now.