Jack Remondi
Analyst · Barclays. Your line is now open
Thanks, Joe. Good morning, everyone, and welcome to our third quarter’s earnings call. Thank you for listening. I appreciate your interest and your support. Our results this quarter of $0.48 excluding regulatory expenses, are holding in line with our expectations. They demonstrate the quality of our loan portfolio, the earnings they generate, and our strong capabilities and delinquency in default prevention. Our provision for private credit loan losses declined to 117 million this quarter, a reduction of 39% from the prior quarter and 10% from the year ago period. For federal education loans we own and service, performance trends continue to improve since the peak of the recession, with Navient delivering results 38% better than our peers. Our results also benefited from our continued expansion into services beyond student loans. Year-to-date, our non-student loan related revenue totaled $75 million, twice the amount earned in the first nine months of 2014. Gila which we acquired earlier this year as part of our strategy to leverage our asset recovery and business services capabilities has generated a 38% increase in net income year-over-year. In addition to the $8 million in regulatory expense, this quarter’s results also included the impact of $11 million in loan servicing conversion expense, $6 million from the reduction in asset recovery revenue from a change in interpretation of the Department of Education allowed collection fees, and the write-off of $5 million in deferred financing costs as a result of our calling ABS securities. Today we also completed the acquisition of Xtend Healthcare. This acquisition is consistent with our previously announced intentions. It leverages our core capabilities in the asset recovery and business services area to the attractive healthcare payment sector. Xtend works with over a 130 hospitals and medical providers to process payments for the large and rapidly growing patient pay marketplace. This transaction provides a footprint in this attractive sector from which we believe we can drive significant organic growth. This transaction will bring value to our shareholders and our franchise will be more accretive than share repurchases even in current market conditions and after the purchase price is cash flow positive. We are delighted to welcome the Xtend team to Navient. Our business units continued to deliver on the operations front. For example, we successfully completed the conversion of nearly $5 billion in FFELP loans from a third-party servicer platform to our own; our conversion methodology met or exceeded best practices, including robust data mapping and testing, multiple communications prior to and after the conversion to the customer; and a dedicated and especially trained call center team. Our team worked hard to deliver a positive experience for customers. And I’m pleased with rewarding customer feedback. This past week, we launched a new customer online portal designed to simplify the experience of the customers and improve operating efficiency. We also continued our conversion to a new collections platform that will create flexibility for on-boarding new clients as well as drive lower operating costs. We continue to leverage automation tools to support compliance and consistency while delivering operating efficiency. In addition, we continue to assist our customers in the successful management of their loans. Last month, the Department of Education released the 2012, three-year cohort default rates. And once again Navient service federal loans defaulted at a significantly lower rate than other borrowers; as I stated earlier, 38% lower. Our efforts to help customers succeed drive these results we help our customer successfully manage their loans through extensive and targeted outreach efforts to remote affordable payment solutions. For example, nearly one in five borrowers and a third of all dollars serviced are enrolled in income driven repayment plans. We promote repayment options to our 10 million federal loan customers through over a 170 million letters, emails and text each year. And we assisted 345,000 borrowers who paid their loans in full this year. As you and certainly we as management and fellow shareholders are well aware, several items including industry specific issues are weighing heavily on our stock price and credit spreads. These factors have put limits on our access to new sources of liquidity, particularly new issuance of unsecured notes. Ironically, while the price of our unsecured debt makes it very attractive for us to repurchase, it’s very difficult to find willing sellers. While these issues have created some uncertainty for our investors, I consider the market reaction to be significantly out of proportion. As a result, I will address the main issues of the legal final maturity date in the current regulatory environment directly. Earlier this year, Moody’s and Fitch placed $34 billion of FFELP ABS on credit watch due to concerns that trust cash flows will not be sufficient to pay all bonds by the legal final maturity date. This concern is based largely on the increased use of income driven repayment programs and other repayment options. While borrowers are in fact using these important options, particularly income driven repayment programs at higher rates, we still expect borrower payments will be sufficient to meet the legal final maturity dates. To provide added assurance, we’ve added call rights on most trusts that allow us to purchase up to 20% of the original balance of student loan sold to the trust. To help put this issue in perspective of the $34 billion in bonds on credit watch, less than 2.2 billion have a maturity date in the next five years. Even at a 0% prepayment speed, a rate our trusts have never experienced, we expect loan cash flows to be sufficient to meet the maturity dates. Our data show borrower payment did slow with the recovery of the economy and the improvement in the job markets due to a rapidly falling default rates. This is a good thing. Since then borrower prepayment speeds have returned to historical levels and remain at levels that are significantly greater than 0%. Last week, we released an in-depth loan payment data package including an audio explanation of the slides. And earlier this week, we filed a very detailed response to Moody’s request for comment. We’ll continue to work with the rating agencies to produce the appropriate outcome. As you know, the CFPB and state agencies have been reviewing our servicing and collections operations. The common public narrative is that the majority of borrowers are struggling with excessive student loan debt. And further if only servicers inform borrowers of the available repayment options, delinquency and defaults would all but disappear. In reality, the vast majority of all borrowers are successfully meeting their payment obligations. And we have assisted more than half of borrowers that we service, covering nearly 70% of balances to select and enroll in an alternative payment program. At Navient, we’ve developed sophisticated data driven strategies to reach struggling borrowers. When we do connect, more than 9 out of 10 times, we are able to enroll the customer in a program that keeps them out of default. Sadly, over 90% of our borrowers that do reach default do not respond to our hundreds of attempts to contact them. It goes without saying we cannot enroll a borrower in an alternative payment program, if we cannot connect with them. Some also believe that all borrowers should be enrolled in income driven repayment options. And for some borrowers, enrollment in an income driven payment plan is the right choice. Income driven repayment plans however extend the loan term. As a result for many borrowers, this would significantly increase the total amount paid over the life of the loan. For example, a borrower with $30,000 in loans and a starting salary of $30,000 per year, they would pay 33% more under payee than under the standard repayment term, even though a small portion of the loan would be forgiven after 20 years. For some borrowers, this is just not an attractive alternative. Finally, there are some concerns that regulatory changes will create significant increases in servicing costs. While we expect regulators to issue standard practices for student loan service in a collection, we believe these standards will establish consistency within the industry and will be beneficial to borrowers and servicers. We would welcome the introduction of standards that are recognized by all of our regulators. These factors have combined to weigh heavily on our stock price. Many analysts have written that a reasonable discounted value of our stable and predictable cash flows support a stock price north of $20 a share. I agree. Since quarter end, we have purchased 4.7 million shares at an average price of $11.81, bringing our year-to-date purchases to 46.7 million shares at an average price of $17.80. Also since quarter-end, we repurchased 43 million of unsecured debt, mainly at the July 2018 issue. Our near-term objective is to take advantage of these current market prices. And while we have ample liquidity to service our debt for the next few years, we’re aggressively pursuing options that would allow us to increase our activities in both debt and share repurchases. We have substantial assets available to do so, and I’m confident in our ability to execute here. For example, we have $5.2 billion in unencumbered student loans, $11.5 billion in net assets in our securitization trusts, and close to $5 billion when servicing cash flows from our securitization trusts. Bottom-line, our business is sound and is generating the earnings and cash flows we expect. Our student loan assets represent a rock solid foundation of value that we’re well prepared to capture. These assets and our existing operating capabilities will allow us to continue to create value for our investors. Somsak will now provide more details on the results of the quarter.