Jack Remondi
Analyst · Credit Suisse
Thanks, Joe. Good morning, everyone, and welcome to our first quarter's earnings call. Thank you for listening. I appreciate your interest and your support. Later this month, on April 30, we will mark our one-year anniversary of Navient. We've accomplished much in this 12-month period, and we're well-positioned to continue our ongoing success in the future. In the past 12 months, we've acquired $13 billion in student loans, assisted over 12 million student loan servicing customers in their path to successfully managing their loans, added $2.6 billion in projected cash flows to our student loan portfolio, and received $4.2 billion from cash collections and financings. We returned over $948 million to shareholders in dividends and share repurchases. We began executing on our growth strategy, most notably with this quarter's acquisition of Gila, and we launched the Navient brand to our customers. This quarter's results, which Somsak will cover in more detail in a few minutes, continued these trends with core earnings of $0.48 a share, $830 million in student loan acquisitions, continued improvement in student loan performance, and $363 million returned to shareholders through share repurchases and dividends. While this quarter's results are good, we can and will do better. We need to move faster to grow and diversify our business revenues. We need to decrease our need for high-cost, unsecured debt and we must continue to do more to make our business efficient. In asset management, in addition to the $830 million in student loans we acquired this quarter, we sold $189 million in third-party serviced FFELP loans, generating a gain of $5 million. The market for loan assets today, including student loans, is a seller's market. While we continue to expect the volume of loans available for sale to be sizeable, we often see very high prices being paid. We will remain disciplined in our pricing and not chase volume for volume's sake. Given our significant cost advantage in servicing and our ability to deliver superior performance and customer success, our sweet spot remains whole loans where we can convert the portfolio to our servicing platform. Here, we believe we will continue to remain competitive; however, depending on market conditions, we may offer additional portfolios of third-party serviced loans for sale. During the quarter, we realized $800 million in cash flow from our student loan portfolio and added an additional $1.1 billion to our future cash flows through acquisitions, from lower interest rates, and improved credit expectations. In Business Services, we now service over $300 billion in student loans for more than 12.5 million customers. On the credit front, we continue to see delinquency rates and our outlook for future expected charge-offs on our private portfolio improve. For example, the 90-day delinquency rate on our private loan portfolio fell to 3.6% at March 31 from 3.9% a year ago. On the FFELP side, contrary to reports of much higher national rates, our 90-day delinquency rate was 8.4% at month end. Yes, our rate is calculated using only loans in repayment in the denominator. More importantly, for the federal loans we service, we continue to see significant improvement in recent graduates' ability to successfully manage their loans. For example, the class of 2014, which recently entered repayment, is showing the best performance of any recent graduating class. In fact, measured at the same time in repayment, their 30-plus delinquency rate is one-half the rate of borrowers who graduated in the great recession and 6% lower than the class of 2013. These results illustrate the continued material improvement in student loan performance we have seen since the peak of the great recession. When used wisely, education loans help millions of students achieve their education dreams and earn a higher standard of living. Our data shows that, on average, these borrowers have manageable balances and are successful in managing their loans. The federal loan program, however, offers limited resources to help students and families make more informed and better decisions before they borrow. As a result, although overall trends are good and are improving, not all borrowers are experiencing the potential benefits of higher education. As a servicer, our relationship with borrowers only begins after the loan is made. As a result, our efforts and outreach are designed to help all borrowers understand the repayment options available to them and to help them navigate a path to successfully manage their loans. In our asset recovery business, I'm very pleased to welcome Gila to our team. Gila, which was acquired in February, adds a talented, innovative management team, proven capabilities, and over 600 clients to our business platform. This acquisition is a very strong fit with our growth objectives in this space and in just a few months, they're already exceeding plan. We'll continue to look for ways to grow in this space, both organically and through future acquisitions. Also during the quarter, the Department of Education decided to not extend our 2009 education loan collections contract. This was disappointing and surprising news as we had consistently achieved top performance rankings and received satisfactory reviews from the Department, including the most recent review conducted after their announcement of non-renewal. While the long-term opportunities for the Department of Education loan collections contract remain unresolved, we'll continue to focus our efforts on delivering superior results and the strong compliance focus our asset recovery customers have long experienced from us and count on us for. Total operating expenses for the quarter include several seasonal factors that did not repeat during the rest of the year. In addition, we are incurring expense associated with the acquisition of the Wells portfolio, which includes both third-party rates that run significantly higher than our own costs and one-time costs associated with the planning and execution of the transfer of the majority of these loans on to our platform. The conversion process remains on track to be completed before the end of the third quarter and we will produce material benefits in both operating expense and loan performance. During the quarter, we continued to receive a number of requests for information from multiple regulatory bodies. The information required to be produced is voluminous and is both time-intensive and costly to produce, adding to our total expenses. We continue to be responsive and collaborative while providing additional insight into the efforts we made to help our customers successfully manage their loans. For example, in addition to helping our customers avoid the negative consequences of default, with default rates 40% better than the industry average, we recently launched a series of webinars to help our customers on a variety of financial topics, including navigating the significant and growing complexity of the federal student loan program, such as differences between income-sensitive or income-based repayment options. Working with policymakers to reduce program complexity has been a significant focus for us. Finally, we're also keeping our commitment to maintain a strong financial profile and create value for our shareholders. Our capital levels remain both strong and conservative given our risk profile and our reserves for loan losses cover more than 2 times annualized charge-offs. While maintaining this strong financial profile, we've repurchased $300 million in shares, mainly in February and March, and paid out $63 million in dividends during the quarter. I continue to remain confident in our ability to generate core earnings per share of $2.20 for the year and our ability to lead the industry in helping customers successfully manage their loans and to execute on our growth initiatives. Combined with the $35 billion in cash flows we expect to generate from our loan portfolio, we will continue to deliver value for our customers, employees, and shareholders. Somsak will now provide more details of our financial results for the quarter.