Good afternoon, everyone and thank you for participating in today's conference call to discuss Nature's Sunshine's Financial Results for the First Quarter ended March 31st, 2021. Joining us today are; Nature's Sunshine's CEO, Terrence Moorehead; CFO; Joseph Baty; and Executive Vice President and General Counsel, Nathan Brower. Following their remarks, we'll open the call for your questions. Before we go further, I would like to turn the call over to Mr. Brower as he reads the company's Safe Harbor statement within the meaning of the Private Securities Litigation Reform Act of 1995 that provides important cautions regarding forward-looking statements. Nathan, please go ahead.

Thank you. Good afternoon, and thanks to all of you for joining our conference call to discuss our first quarter 2021 financial results. I'd like to remind everyone that this call is available for replay via telephonic dial-ins through May 20th, and via a live webcast that will be posted in the Investor Relations portion of our website at naturessunshine.com. The information on this call may contain certain forward-looking statements. These statements are often characterized by terminology such as believe, hope, may, anticipate, expect, will and other similar expressions. Forward-looking statements are not guarantees of future performance, and the actual results may be materially different from the results implied by forward-looking statements. Factors that could cause results to differ materially from those implied on this call include, but are not limited to, those factors disclosed in the company's annual report on Form 10-K under the caption, Risk Factors and in other reports filed with the Securities and Exchange Commission. The information on this call speaks only as of today's date, and the company disclaims any duty to update the information provided herein. Now, I'd like to turn the call over to the CEO of Nature's Sunshine, Mr. Terrence Moorehead. Terrence?

Thank you, Nate and good afternoon, everyone and thank you for joining today's call. It's a pleasure to be here with you today as we continue our journey to transform our company. We continue to make excellent progress against our global strategies as we build momentum and strengthen our business. As a result of our efforts, I'm pleased to say that Nature's Sunshine was recently - honored by the American Business Awards with six Stevie awards. The awards include recognition for digital website achievements, achievement in management, brand renovation of the year, organizational recovery, most valuable COVID response, and customer service team of the year. The awards are a reaffirmation of the work we've done, but of course, our goal is to continue to transform the business and deliver exciting and innovative change that delivers historic results. And in the first quarter of 2021, we continue to make progress on our journey, while delivering another quarter of record-breaking results. I'm pleased to announce our third quarter - excuse me, our third consecutive quarter of net sales over $100 million. And once again, for the third consecutive quarter, we delivered the largest sales in the 49-year history of our company, outperforming the previous two quarters that also delivered historic results.

Thank you, Terrence and good afternoon, everyone. So let's jump right into it. Net sales in the first quarter increased 7% to a company record of $102.4 million, compared to $95.9 million in the year ago quarter. This is the third consecutive quarter of record net sales. This increase was primarily driven by our execution of our business transformation plans, new product developments and growth in new customer acquisition across markets. Excluding foreign exchange rates, net sales increased 4% in the first quarter of 2021. On an absolute basis, net sales in Asia increased 16% to $35.8 million, compared to $31 million in the year ago quarter. This represented a 9% increase on a local currency basis. The increase was primarily attributable to strong sales in China and Japan, which saw year-over-year increases of 38% and 44%, respectively. Net sales in Europe increased 8% to $22.2 million, compared to $20.6 million in the year ago quarter. This represented a 5% increase on a local currency basis. The increase reflects the continued success of new product launches and stronger field fundamentals throughout Central and Eastern Europe. Poland had an especially strong quarter with 40% year-over-year local currency growth. North America net sales were $37.8 million, compared to $38.8 million in the year ago quarter. The slight decrease is attributed to the fact, the first quarter of 2020 was a tough comp as it takes into account the impact of US consumers stockpiling consumer goods at the start of the pandemic. Net sales in Latin America and other increased 21% in local currency to $6.7 million, compared to $5.6 million in the year ago quarter, with the increase primarily due to the continued success of our transformation initiatives in these markets, particularly with our revamped field fundamentals and the new compensation plan…

Thank you, sir. And we'll take our first question today from Jon Hollander with Chesapeake Advisory Group.

Hi, everyone and thanks for the time and congratulations on a very nice .

Thanks, Jon. Thanks for joining the call.

I just wanted to ask a little bit about CapEx. On the prior call, I believe the guide was to about 2 times the spending of year end 2020. For this quarter in the financials, we can see about $1 million was spent on CapEx. Could you update the CapEx guidance? Is that still in line with 2 times of last year?

No, I think that's where we expect to be in 2021. Yes, there was only $1 million in the first quarter, but as I pointed out in my comments, we do believe over the subsequent quarters, our investment in CapEx will increase. But overall, we're somewhere in that 2X multiple for 2020, which was approximately $5 million.

Great. Thank you. When you think about that CapEx spend, do you have a target return like return on invested capital that you use?

Well, we certainly look at the long-term return on all our capital expenditures. But I would say, generally, while it's not - it may be different for each particular investment. Just overall, we expect those capital investments to pay for themselves in a relatively short period of time in the neighborhood of two to three years.

Okay. Thank you. On the prior call, I'd asked about which metrics were tracked. And I was referred to the prior comments, which track the Subscribe and Thrive and also track the numbers, really. On this call, it doesn't seem like those numbers moved very much. The prior call was a reference of 25% of orders from Subscribe and Thrive, in this fall, again, 25%. And then also in the prior call, 300% increase and people joining the affiliates. And I guess on this call was 300% of affiliate-generated orders. I was just hoping you could comment if these are the right metrics we tracked.

Yeah. I think those are - again, we're still are early on in the launch process. So I just wanted to give you kind of a sense that we are tracking and moving in the right direction. You know we actually continue to build momentum in both of those areas. As we see the progress that we're making and getting more learnings - on each one of those key programs, we're fine-tuning. You know our goal is to kind of get to a very kind of different place. But again, you're talking about a relatively large installed base of consumers on something - or orders on something like Subscribe and Thrive. So even as we're amassing you know kind of more and more orders, you know the incremental kind of gains are relatively small at this point in time. But again, our expectation is that we'll see some pretty dramatic movement on that in the future. And obviously, you can just kind of do the math on it. For every percentage of orders that we're getting that are in Subscribe and Thrive, the incremental orders that we get on that really does have an impact on lifetime value of consumers. So it's an area where we really do want to focus. And on the affiliate program, again, I gave you some general numbers around growth. That's what I'm sharing at this point in time because we're so early in the program. But again, the residual off of one person, one consumer sharing with two, three, four, five other people is, again, a nice new addition to the business. And we're still dealing with relatively you know kind of small baseline numbers. But the impact is starting to - you know, we're actually starting to be able to see the impact.

Okay, great. Thank you. Also, just one more brief question. In the beginning of the call, there was a comment about gross margin being impacted by packaging other COVID-related costs. Are you able to quantify that a little bit? Was it 20 bps, 50 bps or 100 bps?

Do you want to take that one, Joe?

Well, the overall change in gross profit margin was clearly less than 100 bps. But you know it's a combination of different things that led to the approximate 60 bps decline in gross profit margin, including some inventory reserves, we - and a couple of other promotional kind of situations. But in regards to the pandemic, I can't quantify exactly. We did have some situations where we had to airfreight some inventory and so forth. So you know out of that 60 bps, maybe a third of it is associated with that kind of activity.

Okay, thanks. And then, I'm sorry, just one last question I had right now. I forgot to ask was what percent of sales in Q1 were digitally driven?

You got that number, Joe?

I don't have that number off the top of my head. We can make note of that and get back to you if you still request.

Okay, great. Thank you very much for your time. Those are all my questions. Congratulations again on the very nice quarter.

Thanks, Jon. Yeah thanks for the questions.

We'll hear from Steven Martin with Slater.

Hey, Steve. How's it going?

Good, good. Can you hear me?

Yeah. I can hear you okay.

Okay. Just a couple of things. Last year, you deferred your April 1st price increase. Did you take that later in this year or - did you ?

Hey, Steve. We're having trouble hearing you right now. Could you - I don't know if you're calling on a cellphone.

Yeah. No, I took it off speaker. I was having a hard time. So what I asked was, last year, you had an April 1st price increase that you deferred due to the pandemic. Did you take it this year to offset some of your cost increases?

We actually took the price increase in, I believe it was April, Joe this year -

Yes -

Yeah, so not in the first quarter that'll - you'll see that in the second quarter.

Okay, that's good. Is it enough to offset some of those headwinds you're talking about?

Yes. We certainly believe it's going to offset a meaningful portion of them, yes. Now, again, it's difficult to predict how it all plays forward. But as Terrence mentioned in his comments, we believe we did a very good job in being proactive and trying to strengthen our overall supply chain position and so forth to do as best as we can, minimize the impact. But there's still some uncertainty on that as it plays forward.

Got it. With respect to Korea, what's your expectation on timing of that market sort of starting at least to return to normal?

You know, I think we'll - we expect to see some relief you know relatively soon this year. But as I mentioned, you know, I won't be able to really unleash the power of that team until the restrictions at least have been eased. You know they still can't have meetings face-to-face with more than, I think it's five people, you know and they really do rely on a lot of - it's just a high-touch market for them. But they've got a lot of things going on. They've launched a new app to supplement their, you know kind of the training that they would normally do in-person, and they put literally hundreds of product videos, training videos. So you know this was relatively recently introduced. So you know they really are kind of working around the clock to try and kind of figure out a new way to drive activation. And so we'll see some uptick in their performance you know kind of shortly. But again, we won't be able to unleash that market until some of those restrictions come down.

Okay. And I know we're still coming out of you know pandemic-related issues like Korea. We've talked in the past about guidance and you're being prepared to give us some range - even with a range, where do you feel we are in that process?

You know right now, we really are still driving through the transformation. So I - I've kind of got two things I'm managing, Steve. One is you know kind of making sure that the transformation initiatives that we're putting in place are solid and sustainable, which everything that we're seeing would support that, again, both in the US, in Latin America, in kind of the key areas where we're focused in like China and in Japan. So we're really starting to see some good stability in those markets. But I'd say we - but we are still in the learning process. And then, of course, you overlay on top of that COVID and the uncertainty that lies with that. So you know I don't think we have a high enough degree of confidence to give full guidance yet, but we do have that you know real confidence in our business, real confidence in the momentum going forward. We're still several quarters away probably from providing some solid guidance to you. Joe, do you have any additional comments on that?

No, I think Terrence responded appropriately, Steve, to your question.

All right. And -

No, I was just going to say, this being our third consecutive - you know I was just to go say just being our third consecutive $100 million quarter. You'll remember two quarters ago, I said $100 million. Don't expect that to be the new trend line. We - kind of we don't know yet, and then we delivered another one. Now, we've delivered our third you know kind of consecutive quarter, plus $100 million. So again, I think we're starting to get some build momentum each one of those quarters, larger than the previous one. Strategy is starting to really come online and gain some traction. So again, we feel really good about the business internally. And again, as soon as we can, we'll start to kind of unveil more to you.

Okay. I applaud, as you know, your special dividend, and I know you talked about capital allocation. You announced a buyback, recognizing that it was towards the end of the quarter. Do you have a target for the buyback in the way of share count reduction? Do you have a goal of utilizing X amount of dollars per year? Because you still are going to throw off $20-plus million of cash. And you're still cheap, and it would be great if the share count got reduced a little.

Yeah. Well, I'll start and I'll let Joe follow-up. You know we've announced the buyback, we put the parameters around it. We will be as, you know I guess, appropriately as aggressive as we can in pursuing that. I don't want to be too forward-looking on that. But you know we have the authorization and we're going to take the opportunities as we can. Joe, do you have any additional comments?

I would just add to Steve, obviously, we did pay out a special dividend close to $20 million, and here about one month ago, right. We did that. We did announce the stock repurchase plan. Set aside $15 million for that. And I'd just say, you know we intend to use that money appropriately and wisely. And it's a little bit early to comment specifically on targets and so forth. But I would just say, we do have the fully integrated capital allocation policy. We certainly want to maintain - we want to maintain cash reserves and also make sure we have plenty of liquidity to invest in the business. And to the extent that we end up concluding that there's excess capital, one way or the other, we'll look to send that back to our shareholders so.

Yep.

All right. Thanks a lot, guys.

Thanks, Steve.

Thanks, Steve.

Good talking to you.

At this time, this concludes our question-and-answer session. I'd now like to turn the call back over to Mr. Moorehead for closing remarks.

Okay. Well, again, I want to thank everybody for participating in today's call. And again, you know we look forward to speaking with you again when we report our second quarter results in August. So with that, I'll conclude the call. Thanks again.

Thank you.

Take care, everybody.

Ladies and gentlemen, this does conclude today's teleconference. You may disconnect your lines at this time. Thank you for your participation.