Hello, everyone, and welcome to the MedAvail 2021 Second Quarter EarNings Conference Call. My name is Bethany, and I'll be coordinating this call for you today. [Operator Instructions] I will now hand the call over to your host, Caroline Paul, Investor Relations, to begin Caroline over to you.

Thank you, and thank you all for participating in today's call. Joining me are Ed Kilroy, Chief Executive Officer; and Brian Schlerf, Interim Chief Financial Officer and Corporate Controller. Earlier today, MedAvail Holdings released financial results for the second quarter ended June 30, 2021. A copy of the press release is available on the company's website. Before we begin, I'd like to remind you that management will make statements during this call that include forward-looking statements within the meaning of federal securities laws, which are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Any statements contained in this call that relate to expectations or predictions of future events, results or performance or similar statements are forward-looking statements. All forward-looking statements, including, without limitation, those relating to our operating trends and future financial performance, the impact of COVID-19 on our business and prospects for recovery, expense management, expectations for hiring, growth in our organization and reimbursement, market opportunity and expansion and guidance for revenue, gross margin and operating expenses in 2021 are based upon our current estimates and various assumptions. Also, management may make additional forward-looking statements in response to your questions. These statements involve material risks and uncertainties that could cause actual results or events to materially differ from those anticipated or implied by these forward-looking statements and do not guarantee future performance. Accordingly, you should not place undue reliance on these statements and should not rely on them in making an investment decision without considering the risks associated with such statements. For a list and description of the risks and uncertainties associated with our business, please refer to the Risk Factors section in our annual report on Form 10-K filed with the Securities and Exchange Commission, SEC, on March 31, 2021. This conference call contains time-sensitive information and is accurate only as of the live broadcast today, August 11, 2021. MedAvail Holdings disclaims any intention or obligation, except as required by law, to update or revise any financial projections or forward-looking statements, whether because of new information, future events or otherwise. And with that, I will turn the call over to Ed.

Thank you, Caroline. Good afternoon, everyone, and thank you for joining us. We're encouraged to report another positive quarter with sequential revenue growth from the first quarter of 2021. As a reminder, our business model has 2 business segments: the operation of our technology-enabled high-touch retail pharmacy using our proprietary technology and processes known as our Retail Pharmacy Services segment; and the sale or provision of these technologies to large customers to support their own pharmacy operations, known as our Pharmacy Technology segment. Our Retail Pharmacy Services segment generated $4.5 million in revenue for the second quarter of 2021, representing a 162% year-over-year increase and a 31% increase from first quarter of 2021. Our pharmacy technology revenues decreased 10% year-over-year in the second quarter of 2021 to $500,000. As we mentioned during our first quarter earnings call, many of our clients delayed deployments due to their focus on COVID vaccinations and attempting to resume more normal operations, which resulted in all of our first half deployments occurring in June. As such, our double-digit sequential revenue growth for the second quarter was achieved through continued organic growth of the clinics we had installed by year-end 2020. We are pleased to report that we did install 12 new clinics in June. 10 of the 12 were expansions with clients such as Oak Street Health, OptumCare and CareMore. We remain cautiously optimistic that clinic visit volumes will return to pre-COVID levels in the back half of 2021. As with most of our new client installations, there are 2 steps. Our physical installation and an on-site inspection by the Board of Pharmacy for the state, which allows us to begin to dispense and generate revenue. In 2020, our experience had been that the time between physical installation and first dispense was approximately a 4-week…

Thank you, Ed. Turning to our Q2 results. Net revenue for the 3 months ended June 30, 2021, was $5 million, a 118% increase from $2.3 million in the same period of the prior year. These results were driven by a 162% increase in retail pharmacy services sales, which was partially offset by a 10% decline in our pharmacy technology sales. As we have indicated in the past, pharmacy technology sales can be variable from quarter-to-quarter due in large part to customer purchasing patterns. As Ed mentioned, during the second quarter, we deployed 12 MedCenters in the Retail Pharmacy Services segment compared to 7 in the second quarter of 2020. Gross margin for the second quarter of 2021 was 3% as compared to 19% in the corresponding prior year period. The decrease in our gross margin year-over-year is primarily due to less contribution from our Pharmacy Technology segment, noting the sale of 7 MedCenters in Q2 2020 versus 3 in Q2 2021. Total operating expenses for the quarter of 2021 were $10.6 million, a 59% increase $6.7 million in the second quarter of 2020. This expected increase in operating expenses was driven primarily by investments in personnel, facilities and other expenses necessary for the continued build-out of our operating footprint, including the launch of operations in Florida. Additionally, we continue to make accelerated investments to automate additional workflows important to our customer service capabilities, including our investment in compliance packaging. Adjusted EBITDA, which we calculate by adding back interest expense, depreciation and amortization, stock-based compensation and exclude nonrecurring expenses and other income to net loss, was a loss of $9.7 million in the second quarter of 2021 compared to a loss of $4.6 million in the second quarter of 2020, reflecting the various initiatives and investments in growth you have heard us talk about. We ended the second quarter of 2021 with $48.7 million of cash and cash equivalents. We now have approximately 32.6 million shares of common stock outstanding, and we expect to have a weighted average share count for the third quarter of approximately 32.9 million shares. Turning to our outlook for 2021. We are now expecting at least $21 million in net revenue compared to our previous guidance of $27 million to $31 million. As Ed mentioned, while we encountered some unanticipated headwinds from the timing of regulatory approvals and our decision to withdraw from 10 existing clinic sites before year-end 2021, we continue to anticipate 45 new in-clinic deployments this year. Regarding our gross margin outlook, we remain focused on improving our gross margins throughout the balance of 2021 as we continue to execute on [indiscernible] we have previously discussed. With that, I'll turn the call back over to Ed for closing comments.

Thank you, Brian. In closing, our unique pharmacy model continues to resonate in the market as we drive strong revenue growth. We are building upon key enterprise relationships and making meaningful progress on several business development and strategic partnership initiatives. These drivers coupled with the tailwinds of value-based care initiatives in a large and rapidly growing Medicare population provide long-term tailwinds to our business. I'd like to thank our partners, team members and shareholders for their continued support as we work to transform the pharmacy market for patients and our partners. With that, we'll now open it up to questions. Operator?

The first question comes from Charles Rhyee of Cowen.

Yes. Ed, I want to want to talk about this -- the 10 sites being kind of closed down here. You mentioned that when you did this review that they were not aligned with what your target model looks like. What is not aligned? Like what has changed at these seats and that's made you decide to do that? And then secondly, how often do you do these reviews or are you thinking of doing these reviews?

Thanks, Charles. So the 10 sites that we're looking at our sites that we've been into, most of them for well over a year. We got into them in the midst of the COVID crisis. I would say when we looked at these sites, they have a mix of Medicare and commercial pay. The Medicare is more focused right now on a fee-for-service model. And quite frankly, as we look at the alignment of the fee-for-service model with what we provide and the benefits we provide, there just -- there wasn't the traction in those sites that we, quite frankly, require with the model that we're looking at the growth per clinic. So that's what we decided to -- when we looked at it, we decided to make that decision now how frequently we do it. We're looking at the clinics, obviously, on a monthly basis. But as we said in the comments, that now that we've made this specific decision that the sites that we have deployed and are deploying, we believe are very aligned with our model moving forward. A little bit of that is indicated by the 10 of the 12 sites we deployed at June are with clients that fit very well with our model.

Can I then follow up by asking -- it sounds like you're saying these were sites that you went into last year during COVID. If you saw at that time that the mix was a lot of Medicare fee-for-service, why did you enter into these clinics?

Well, I mean, the belief in at the time working with the clients was that we could make it work. But as we get deeper into it with just the model, the way they operate the business. And I would just point to clinics that are running at risk or heavy Medicare Advantage. They have management systems and incentives in place for their teams that are very aligned with what we do. The fee-for-service model, in this case, has a little more ability for the practitioners to be making their own decisions. So we really -- as we look at our core type of customer, it's the customers we're expanding with right now, the Oak Streets, the Canos, the OptumCares, the CareMore. So that's where we believe and know that we fit extremely well.

Okay. And then when we look at the revenue change in the revenue guidance, obviously, it's pretty significant here. Let's take the top end of the old range. So let's say $10 million. If we were to break down that between the impact of the 10 sites that are being shut down and redeployed and then to the -- and then compare that with the delays in pharmacy board approvals. How would you break that split in sort of revenue impact?

I would say that when we look at it, Charles, what we see is of the approximate reduction that you're talking about. Half of it is us staring at our clients returning back to pre-COVID volume levels over the back half and whether or not that's going to happen in the back half of the year and the other half is associated with the clinic access as well as the delays by the Board's of Pharmacy.

Okay. And then I think you said, right, when you said 100% growth in '21, that is we're going to -- we're backing out the impact -- we're backing out the 10 sites. So you're saying of your remaining sites, we're seeing 100% growth in '21. And then I think I heard you say, and you expect 100% growth in '22. Is that just from those sites and doesn't include the impact of new sites coming online? Or is that sort of what you're expecting for '22 overall?

We're saying that we expect for '22 that we will be growing at the same level, and we are growing in '21. So in excess of 100%. And in '21, what we're saying is that when you look at our revenue from '20, which when we exclude the $4 million accounting adjustment we had on the revenue line, will more than grow 100% year-to-year from a net revenue perspective.

Okay. So then your comments around '22 is suggesting factoring that we're going to end the year with 45 deployments, and then whatever deployments are going to happen next year as well?

Yes. We are...

Can I...

Sorry, go ahead.

No, no. I guess my question is, okay. So then when we think about Florida and then Texas, is that because we -- it takes time for those sites? Obviously, Texas were not really in yet. But in Florida, the time it takes to ramp up those sites is in that sense, is that more of a '23 benefit to the top line then? And then given the impact of COVID, particularly in Florida and Texas, is that having -- are you seeing any delays in the deployments themselves? Any kind of discussions, particularly, let's say, with Cano, the other group that you have a contract with?

The -- so with regards to our Florida deployments, we plan -- right now, we're on track to go live late third quarter, early fourth quarter with the sites that we've talked about in Florida. And so as we've said, we remain optimistic about the openings in Florida in the back in the second half of this year. With the -- as far as contribution is concerned, there will be minimal contribution to the revenue this year at those sites because they're just going to be up for a handful of months in the year. And that's what we expect when we launch those types of sites. And in some of the states, as we talked about, we have 8- to 12-week periods now. We have to wait for the Board of Pharmacy to do their on-site inspection before we can start dispensing medications and capturing customers. So that impacted the year. But certainly, Cano and the other Florida sites that we deploy will have a positive impact to 2022. With regards to the COVID situation, I don't know what the impact could be. So as we said that we're cautiously optimistic that they'll return to pre-COVID levels in the back half of this year, but we obviously can't forecast that with everything going on.

Okay. And maybe just one last clarification for me. So if our -- if the guidance is now, we're expecting at least $21 million for '21, does your commentary basically implies we should expect from next year, at least $42 million in revenue? Is that -- because I'm thinking to account that $4 million.

We're not providing the '22 guidance yet. We're expect next year to be growing at in excess of 100% as well, but we've not provided guidance for the year.

Okay. So you're saying in excess of, so at least 100%. But at this point, there's no fixed number.

Correct.

The next question comes from Frank Takkinen of Lake Street.

Wanted to start on site activity a little bit. Of the 12 sites that you deployed in the quarter, what portion of those are actively dispensing given the pharmacy board delays? And then can you speak to the cadence of the remaining 30 or so deployments in the back half of the year, Q3 versus Q4, to get to your 45 guide?

So, Frank, with regards to the ones we deployed in early June, right now, we've got approximately half of those are dispensing or just started. So very, very recently. And then the others are still to be done. With regards to the quarterly deployments, we haven't broken out the quarterly deployments for the back half of the year. But as we said, we remain committed to deploying 45 new sites in 2021. And we have talked about Cano and Access Health that we will be going live late 3Q and early 4Q with those sites as we move into Florida.

Got it. That's helpful. And then thinking about when you did the deep dive on the current MedCenters out there, any change in your thought process to the core MedCenter clinics, not the 10 that are being closed down, but the other clinics on their potential to get to that 1 million per MedCenter run rate that we've spoken to in previous calls?

No. No change. In the sites where we see we've got a very close alignment. We see that the $1 million per clinic as very achievable for our business, and that's what we're executing to.

Got it. Okay. And then I just wanted to ask on a little bit more broadly speaking just about the model in general. Obviously, a little bit of a noisy quarter, quite a few moving pieces. But just wanted to rehash your thinking. I mean, you talked a lot of it in the closing remarks, but I just wanted you to kind of think through the model with us and given all the learnings that you've experienced at the COVID here, pharmacy operations board, some of the non-core MedCenters that are closing. Has your long-term idea of the model changed fundamentally at all? Or is this more of a speed bump reset and then start to build on the MedCenter base more meaningfully in 2022, and you get to a more normalized strategy execution?

Our view of the model is not cheap. As I mentioned in the call, demand for the solution is extremely strong. We're expanding with chains and clinics that are a great fit with our model. We're delivering on our commitment around better adherence scores and high levels of satisfaction. So the answer is absolutely not. Have not changed. In fact, if anything, we've strengthened. We did need to make a decision on a set of clinics that, quite frankly, when we look at them, we were putting a lot of resources into driving them. But long term, it just wasn't going to be a fit in our view, and we just have too much demand in other places that we wanted to reallocate those resources.

We have no further questions. So I'll hand the call back to Frank. Apologies. I'll hand the call back to Ed to conclude with closing remarks.

Thank you, operator, and thanks, everyone, for joining us today, and have a great evening.

This concludes today's conference call. Thank you for joining. You may now disconnect your lines.