Andrew Clyde
Analyst · Jefferies
Thank you, Christian. Good morning, and thank you all for joining our call. We're very pleased with our first quarter performance, and I'm excited to update you on our results and some key initiatives under way this year. Let's start with a conversation with what we are most excited about this quarter, and that's the highly successful national rollout of our loyalty program, Murphy Drive Rewards, or MDR, as we call it for short. We implemented a phased rollout across our 3 regions, with the Southwest region on March 1, the Midwest region on March 15 and the Southeast region on March 29. The rollout was flawless from an execution standpoint, and the performance of the mobile app and all the systems supporting the program performed exceptionally well. Even better and far more important, customer adoption lived up to our expectations from the pilot as we now have more than 6.5 million total customers participating in the program in earning points. Conversion of full membership is high at 21%, which means over 1 million customers have downloaded the app and completed all the information required to begin redeeming rewards. While this rate is very favorable compared to other programs, this still means we have over 5 million registered customers we can communicate with and encourage them along their journey toward full membership, although many of them still use their MDR number to qualify for immediate discounts on tobacco products for instance. But what does all that mean to the business? Let me first clear up a question some of you might be thinking, "Has the high level of customer engagement in MDR played a role in the strong merchandise results we are seeing in the first quarter?" The answer to that is no. All the benefit and the power of the MDR platform will impact results on a go-forward basis. What will that impact look like? I can't quantify for you now, but let me give you one single yet very impactful example of the potential of this powerful capability that will play a key role in our customer offers going forward. We already knew we are a destination for value-conscious tobacco customers. And given that we sell over 1 million packs a day, it also means that we have a lot of customers. What we didn't know is that nearly 20% of those regular tobacco customers have never bought a gallon of fuel from us. Imagine what might happen if we send a targeted offer that invites them to experience a discounted fill-up experience at Murphy USA. It would mean higher conversion between merchandise and fuel, a higher share of wallet and more sticky customers. And by targeting specific offers to drive specific behaviors with specific customer segments, we are making loyalty work for an everyday low-price retailer. The future performance potential of MDR is limited only by our imagination and our ability to successfully appeal to our different customer segments in a manner that provides value to them, our supplier partners and our bottom line over the life of the customer. We now have countless examples of changing behaviors on a small scale, but the opportunities that lie before us to change behaviors across large groups of customers based on the segmented and targeted offers is immense. The success of MDR as we have seen it is underpinned by our existing high-traffic locations, the popularity of which is attributable to our everyday low-price fuel over to value-seeking customers. Through our renewed commitment to better execution of that strategy, we have grown our same-store volumes on a year-over-year basis for 3 consecutive quarters now. Through targeted execution of pricing strategies and store-level tactics, we have increased our share in all 3 of our regions, with particular strength in the Midwest and Southwest markets. The team is continuing to refine our approach on a store-by-store basis, and the positive year-over-year volume trends we saw in the first quarter have continued through April where same-store volumes ended the month about 2% higher than the prior year and at much higher fuel margins. From a margin perspective, I will say simply this. Never before have we experienced a $0.65 per gallon price rise in a 90-day period, much less one that overlaps so evenly with the calendar reporting quarter and yet this is not our lowest-margin quarter as we might expect. If you told me that prices would be up this month, I might have said it would be very difficult to gain volume and share in that kind of environment at higher margins, and yet that is exactly the outcome we achieved with the total fuel margin nearly $0.01 above prior year results at $0.123 per gallon. As with every first quarter commentary, let me repeat what I have probably said every year: we still have no idea what the rest of the year holds for the industry in our business with respect to margin capture potential, and there remains a lot of mixed views on what is priced in today or not for IMO 2020. What I will say is from a seasonal perspective, prices historically tend to rise through May and tend to fall off during the summer when volumes are highest, which maintains our potential to have another year of normal margins which, for Murphy USA over the past 5 years, has ranged between about $0.15 and $0.18 per gallon on an all-in basis. Our competitive positioning also improved to support our low-price position, and I'm pleased to say we have once again improved our fuel margin breakeven metric by 19 basis points over the prior year quarter driven almost exclusively through higher merchandise contribution margin, which more than offset some higher costs this quarter. The merchandise results speak for themselves, but I do want to point out the strength we saw in the tobacco category in particular where our team has made great strides. While our market share results have improved sequentially for several quarters, for the first time since our spin, we grew market share in all tobacco categories, which include cigarettes, smokeless cigars and vapor products. How are we doing this? We're driving traffic to our stores, we're reaping the rewards of investing in capabilities to maximize vendor funding through innovative promotional activity and, as a result, we're taking share from the competition. And we expect this strength to continue for the next several quarters. You will notice we did see an uptick in operating expenses excluding credit cards at the store level, which was up 3.5% on an average per store month basis. I will point out these increases we're seeing across multiple areas of the business, we consider some of these elements transitory in nature, and many of our newest cost-savings initiatives under way will not kick in until the second half of 2019. Turning to store growth. We opened 1 new store during the quarter and construction is under way at 4 other locations. We are likely on pace to build closer to 15 new stores than 20 this year, if you referenced our investor slide deck that says, "Up to 20 new stores in 2019." If we think about the past 12- to 24-month effort to rebuild our new store pipeline that focuses on larger acre parcels in key markets where we believe our 2,800 square-foot model is competitive, 2019 will definitely represent the trough of new-to-industry store activity. In 2020 we were looking at growth closer to 30 to 40 new high-quality locations that will support a larger 2,800 square-foot larger store. Our newest stores in this format are ramping up at better and faster rates than prior new year additions, so we remain excited about our market infill strategy. From a raze-and-rebuild perspective, as of today, we have taken down 14 high-performing end-of-life sites, 2 of which have undergone their transformation from a kiosk and reopened as a 1,400 square-foot store. The remaining kiosk locations will go down in the second and third quarter and reopen in the fall as 1,400 square-foot stores. In contrast to our new build activity, we are closer to the high end of raze-and-rebuild projects this year at 25. From a capital allocation perspective, we were able to execute some share repurchases albeit a relatively small amount, about 177,000 shares. We expect to continue to act opportunistically with respect to share repurchase going forward as we balance an increasing set of organic growth opportunities looking forward against any material weakness in the share prices. Both elements remain core to our value creation strategy, and we have the cash on hand, free cash flow and balance sheet to execute each of these components at scale. Before I turn it over to Mindy, I want to make a few closing points. Our offer remains distinctive in markets we serve with the customers we serve, and we are winning with our customers in these markets where innovations in our offer like Murphy Drive Rewards are resonating with them. We continue to improve our core business and the productivity of our existing network, investing in new stores and new formats with an attractive return profile and we remain disciplined with our capital allocation. This value-creation formula has served us well in the past and will continue to serve us well in the future. And with that, I will turn it over to Mindy.