Andrew Clyde
Analyst · Wells Fargo. Your line is open
Let me just give a little color, just around an example of that. We had kind of a lean, mean, frugal operation when I joined the Company. But as you dig down deeper into, say, site operations, we found we didn't have a lot of standard operating practices at the site, a lot of tribal knowledge, things done in different ways. So if you apply best practices around all the activities, utilize your downtime better, you actually need fewer hours at the site. You can then optimize the roles and responsibilities to improve the mix of the different cohorts at the site. And you end up reducing your hours and your wage mix as a result of that. So you improve your site labor cost and you have more sustainable processes that leads to a better customer offer, better safety and the like, because everyone's doing the same thing the same way. If you think about going from 1,000-1,300 sites and potentially doubling that, you want to have scalable processes when you roll those out. In that same process, we found that we had excess merchandise inventory at our sites because of the old mindset of you can never have a stock out. Then when you really get to the right merchandise inventory management systems that we're implementing and you take that out, you can reduce your working capital, you end up having less audit fees when you go out, because there's less to count, there's less store labor because you're not counting as much inventory, you have lower shrink. And what we'll see, and we will get more into it in February with guidance and at analyst day, is these things have a tendency to compound on each other. But given that they are fundamental, as Mindy said, around the core systems, we're rolling out a new back-office accounting system, we're rolling out new home office analytical systems and supporting systems, etc., this is a welcome to the 21st century systems tools processes and really going to be able to turbo charge this business. There is some short run pain, both in terms of cost and manpower to achieve this. But this is going to lead to a quick payoff and nice benefits that not only hit the bottom line, but allow us to really scale up this business if you have transformational growth.