Robert Katz
Analyst · Morgan Stanley
Thank you, Connie. Good afternoon, everyone, and thank you for joining us for our fourth quarter earnings call. Looking back at fiscal 2026, while it was an exceptionally challenging weather year, it also demonstrated the resilience of our business model that was intentionally built over time. In particular, our advanced commitment strategy and resource efficiency transformation plan delivered meaningful stability that enabled us to stay focused on our long-term objectives. The year also underscored the value of the investments we've made in our people, operations and the guest experience. Even in a difficult weather environment, we achieved record guest satisfaction scores and strong employee engagement and retention, demonstrating the importance of the investments we've made in talent and strong execution across the business. That said, we recognize that our stock price performance has been disappointing over the last couple of years, and the Board and company are not standing still. Over the past 18 months, we have accelerated the pace of change across the organization as we strengthened our leadership team with a new CEO and Chief Revenue Officer, added a new board member with extensive hospitality experience, revamped our marketing approach, including increasing marketing spend, adjusting channel mix, elevating resort branding and messaging and optimizing products and pricing. We also expanded our resource efficiency transformation program by $30 million and launched a new company-wide guest-focused growth strategy, Epic Experience. The actions we've taken are grounded in a clear view of where we can improve and have the greatest opportunity to strengthen the business and drive strong competitive differentiation. We have moved with urgency but while remaining disciplined, very mindful that in an operationally driven company with over 50,000 team members, speed has to be balanced with executional excellence to ensure we are building a great company for the long term. Our focus remains on delivering on these priorities and demonstrating their value through sustained improvement in financial performance. While many of these initiatives are in the early stages, we're encouraged by the progress we're seeing across the business. In marketing, our changes in media strategy heading into last winter helped improve pass sales trends [post-Labor Day] by approximately 5 points compared to the earlier selling period. During the past season, we made changes to our products and pricing across lift tickets with the introduction of Epic Friend and super advanced lift ticket pricing, along with targeted pricing actions at certain resorts and time periods. As mentioned on the last call, those new products and strategies had strong results despite the weather, and we outperformed the industry in lift ticket visitation. With all of these changes to our marketing approach, we also benefited from increases in unaided brand awareness from destination guests for our top resorts. Heading into this upcoming winter season, while pass sales remained down to prior year during this selling period, third-party data indicates we continue to outperform the broader industry, even more so on comparable unlimited products. While we're clearly not satisfied with any decline in pass sales, this is not necessarily surprising given the severity of the conditions we experienced this past season and the massive growth we saw in pass sales in the previous 5 years, especially in our frequency products, which continue to see the largest declines to date in our least committed pass holder group. Angela will discuss the results in more detail, but we do believe that a portion of the decline is likely due to delayed decision-making rather than reduced overall intent to ski next season. This creates an opportunity for potential improvements for pass sales in the final selling season and/or ultimately, through in-season lift ticket purchases next year. Based on the historical U.S. ski market data, visitation typically recovers quickly following a season with poor conditions when the following year has normal conditions, and we are positioned well to capture that recovery given the breadth of our owned and operated network and our ability to market across that network through our pass and lift ticket products. That said, last season was a true anomaly and it certainly creates risk heading into next season. In addition to the marketing changes discussed, we are also making progress across our resource efficiency transformation plan and our Epic Experience growth strategy. Starting with the resource efficiency transformation plan, we remain on track to exceed our original $100 million target of annual savings and announced an additional $30 million of identified technology-related efficiencies that we expect to realize by fiscal 2028. Turning to Epic Experience. This is our long-term strategy we announced this summer, which provides a framework for our next phase of growth. While several of the initiatives behind Epic Experience were already underway, the strategy aligns them around a common objective, creating a more seamless, personalized and differentiated guest experience that drives greater loyalty, visitation and guest lifetime value. What makes this opportunity unique is our ability to connect the entire end-to-end guest experience across our resorts, products, ancillary services and digital platforms in a way and at a scale that is not easily replicated by others. I want to touch on the five key pillars of Epic Experience, starting with guest engagement and the digital experience. As part of Epic Experience, we are expanding the My Epic app into a personalized digital companion for the entire ski experience, bringing planning, purchasing and in-resort engagement into a single platform. This month, we introduced native in-app commerce and added Apple Pay and Google Pay for pass offerings, and we'll shortly be launching that functionality for lift tickets across all our resorts, making it even easier for guests to transact within our ecosystem. Next, we are reimagining how guests access and use gear with My Epic Gear. Over a multiyear time frame, we will allow guests the ability to rent the gear they want, when they want, where they want without the need for either transporting their gear or going through today's current lengthy rental process. This season, we will roll out pick from demo gear and an updated web platform. Then in FY '28, we will be rolling out the first full incarnation of the program along with full personalized app integration. For ski and ride school, we are elevating lessons into a more personalized mountain experience. This includes upgrading the private lesson experience through Epic Ascent, a premium private lesson offering that provides dedicated concierge support, personalized trip planning and enhanced benefits that help guests build confidence and deepens their connection to skiing and riding. In parallel, we are expanding the digital ski school experience across our U.S. destination resorts, allowing for a seamless arrival with direct-to-digital check-in and real-time updates and progress monitoring within the app. For our on-mountain dining, we are elevating the ski day classics, burgers, chicken fingers, chili, hotdogs, fries and mac and cheese, by investing in higher quality ingredients and refined presentation. We see an opportunity to make dining an additive, differentiated part of the entire ski experience and another reason guests choose to spend more time with us on the mountain. In the future, we'll be adding technology to improve the guest experience in our restaurants. Finally, delivering an exceptional guest experience starts with people, who will always be at the foundation of this company. That's why we continue to invest in our frontline teams through training, development, engagement and retention initiatives that strengthen our ability to deliver a differentiated guest experience at scale. It is also one of the most important proof points of our company's ability to deliver on Epic Experience with our frontline staffing and talent being a competitive strength today only accepting 11% of those who apply for frontline roles versus the challenges the company experienced in staffing just four years ago. By placing the guests at the center of everything we do, we see a significant opportunity to drive higher visitation, deepen guest loyalty, increase ancillary spending and ultimately grow guest lifetime value. Through our continued investments across our resorts, the digital experience and in talent, we are uniquely positioned to differentiate the guest experience with our integrated owned and operated network of world-class destination and regional resorts connected through our pass and marketing ecosystem and supported by unified data and technology platform. These are the building blocks that will ultimately support sustainable long-term growth and value creation. As we noted in a release earlier this month, we have received notices of intent to nominate individuals for election to our Board of Directors. The Board is evaluating those nominees and given that this process is ongoing, we will not be answering any questions on this topic today. With that, I'll turn it over to Angela to walk through the financial results.