Olivier A. Filliol - President and Chief Executive Officer
Analyst · John Wood with Banc of America
Thank you, Bill, and hello, everyone. I will start with some commentary on the results and then turn to growth strategies. We had a good start to the year and have solid momentum in our business. We feel confident in the year ahead which is reflected in increased guidance Bill has just outlined to you. We are all, of course, cautious on the economy and will continue to monitor it closely. Now let me provide some additional comments on the quarter. Lab has a very strong quarter with sales up 9%. We are very pleased with the sales growth level, which was broad-based across product lines and geographies. We continue to benefit from strong product pipeline, our Spinnaker initiatives surrounding sales and marketing and strong growth in emerging markets. Turning to industrial. Our core industrial business was strong in the quarter, with very strong growth in Asia and recent growth in the Americas and Europe. Product inspection also had solid growth, with particular nice growth in the America. Offsetting this to a degree was decline in transportation and logistics, which had a very strong product activity one year ago. Comparison for transportation and logistics get easier for the remainder of the year, but we are not expecting much growth this year as these customers are the first to be impacted by slowing economy. As you heard, retail was down in the quarter. Of all our businesses, this tends to be the most uneven. Although this quarter we are impacted by cost comparison from one year ago, we do not expect much growth this year in retail. We are strongly positioned and have an excellent product line, but feel retailers maybe cutting back on the spending given the economy. That is all my comments on the business units. And now I want to turn to our growth strategies. We continue to pursue our cost strategies, that is our Spinnaker initiatives, our opportunities in emerging markets, our technology leadership and our cost leadership. I have no intention to change these strategies, but we are always continuing to evolve and refine the initiatives underlying these strategies. In that sense, I would like to update you on recent initiatives related to Spinnaker, an emerging market and then Robert will discuss an exciting new technology that we launched. One focus area on the Spinnaker is pricing. As you know, we implement annual price increases for both products and services each year. We have also discussed with you related programs aimed at more effective discount management and better value selling. Today, I want to discuss our recent programs related to service pricing. We have evolved a pilot program in United States to optimize our pricing for our service offering. Let me walk you through some of the key elements. First, we believe we can achieve sales and margin gains to differentiate the pricing. Individual returns on market segments have different service requirements. Some are more demanding, some are less. We need a differentiated pricing strategy rather than an uniform one to better align our service offering with our customer needs. Second, there should be a pricing gap between brake fixed services and preventive maintenance activities. Brake fixed is more costly because it involves emergency scheduling, parts statistics, and technician skill level. We need to ensure this is incorporated in our pricing model. Third, we are analyzing factor base pricing for spare parts. We can optimize the price of spare parts by taking into accounts the factors as the proprietary nature of the part, required availability level, equipment cystality [ph], life cycle management and price of the space part relative to the price of an instrument. Finally, similar to what we discussed in pricing for product, we also increasing our training and emphasis on value selling for service including analysis of total cost of ownership in order to better articulate the value of our service offering. As you can see, some of the individual elements of the program I described are not complex. But taken together and with good execution, the impact is powerful. We are already seeing the potential to our US pilots. Pricing will continue to be an area where with good strategy and strong execution we can drive excellent returns. We are building additional pricing expertise and we'll start to implement part of the program to the rest of the world in the coming months. It is worth noting that even in more difficult market conditions which we may see later this year, service tends to remain a steady business. Turning now to emerging markets. As we mentioned on our last call, emerging markets represent approximately 25% of total sales and we expect to see double-digit sales growth from this region. In the first quarter, we had another good quarter with sales growth of 15%. How are we driving this growth? If we look more closely at China, our biggest emerging market, you can gain a better understanding of our growth initiatives for this region. First, we are expanding our territory coverage in China. We have a strong presence along the coastline and we are moving this presence inland where there are numerous cities with population of several million people. We are opening new branch offices and expanding our dealer network. We are also expanding our service organization to cover this vast region. Second, we are also applying Spinnaker initiatives to such effect with marketing and lead generation. We have dedicated telemarketing resources to qualified leads, and by this year end [ph] reduced by more than 600 personnel to manage consumers and channel. Third, we are also building up new businesses in China, including product inspection as food safety becomes an increasing concern in this region. We are also expanding our Rainin Pipette offering and our AutoChem offering to meet the expanding needs of research lab. Finally, we are tailoring our offering to the market needs of China. That is, we are localizing the product to better meet the customer requirements of this region. These customers are more focused on the mid range of our product offering, and we have local engineering and manufacturing, so that we can ensure cost effectiveness for this region. In summary, we feel very good about the potential in emerging markets. Not only China, but also Russia, India and other regions. And this is not only for 2008, but in the years to come as well. We've have been making substantial investments in emerging markets which are yielding benefits. While headcount in the rest of the world remains relatively flat, we are growing in these regions. We are also investing in training and other HR programs to continue to improve our retention rates in the region. That's all I wanted to cover for now in Spinnaker and emerging markets. We continue to make significant investments in R&D and Robert will now provide you some insights on one of the most exciting product launches we had in a long time.