Henry A. Fernandez
Analyst
We have focused really intensely on our retention rates. So if you sit back at the end [ph] and look at the totality of the environment, we have known clearly for a couple of years that making your numbers strictly on new sales to clients at a time in which the budgets are relaxing, but not expanding dramatically. Therefore, in order to get your run rate growth to levels that are acceptable, we are very much focused on what do we do to retain as much of the book as possible. And therefore, some time ago, 2 or 3 years ago, we started focusing on the renewal of a contract with the client way ahead of time, how is the client using the product, what kind of support do we give them, what experiences are they having with the client experience process that we go through, what experience are they having, are they getting their -- the processing of their portfolios in the case work turned in on time? And things like that. So in the last 1.5 years, we put a lot of effort into the performance of the processing, the stability of the processing, the servicing of the client directly, the advising to the client as to how to do all of that, and that has paid back in spades, in spades, to this exceptionally high retention levels. We have fortified enormously our technology team. We added Chris Corrado, a year or so ago. She's a real pro and a leader in technology. She's brought in a team of senior technologies that are in state-of-the-art in technology. We put a lot of effort in data quality on these client experience and the integration between the client service people all the way back to the technology people. So a lot of this has been hard work and investments. But as you can see, it's paying back in spades.
Christopher Shutler - William Blair & Company L.L.C., Research Division: All right. Henry, and then you talked about a strong pipeline. I mean, it's somewhat complex with -- although, I realize the short-term data point, just the decline sequentially in the sales. Just curious if you could flesh out for us as investors, how do you qualify the pipeline? I mean, how do you measure the pipeline? And if you can't share any quantitative metrics, what is it that gives you confidence? Is it a higher number of inbound client inquiries, higher number of meetings, et cetera?