Joe Zubretsky
Analyst · Nephron Research. Please go ahead
Thank you, Ryan, and thank you all for joining us this morning. The financial results that we announced today reflect a good first step toward our goal of sustainable margin recovery. First quarter earnings were $1.64 per diluted share and included $0.38 of net favorable impact not contemplated in our original preliminary guidance. These results are a significant improvement over 2017 and are favorable to our expectation. As a result of these developments, we have increased our full year 2018 guidance to a range of $4 to $4.50 per diluted share. When we analyze the business by key operating metrics, product line or local health plan, we met or exceeded our expectations, modest as they were along nearly all dimensions. To summarize the key takeaways from the first quarter, our medicated Medicare products combined performed well. This improvement despite a higher than normal flu season was primarily due to our medical cost management initiative and better than expected retention of at risk revenue. The performance of our marketplace business exceeded our expectations as the significant price increases replaced into the market were more than competitive and allowed us to surpass our membership forecast particularly in Texas, our most profitable market. From a local market perspective, our large high performing plans continue to perform well in the aggregate despite higher than expected medical costs in Washington. In our underperforming markets, our newly implemented intense and rigorous performance improvement processes began to show signs of success particularly in Florida and Illinois. Our administrative cost improvement plan continue to reflect favorably in our results as evidenced by our lower administrative expense ratio. Finally, our focus on balance sheet discipline not only avoided the unfavorable prior year reserve development that we saw throughout 2017 but rather produced significant favorable prior year development in the quarter as a result of a more conservative approach to estimating our claims liability at December 31. We attempted to maintain that same degree of conservatism when we established reserve at the end of the first quarter and if time proves we were successful in doing so, the net impact of prior period development on our first quarter results will have been minimal. Taking a step back, we see an emergency theme. Our operating metrics on a consolidated basis developed favorably with respect to revenue, medical care ratio and G&A profile by both product line and local health plan. Reviewing the results from these different vantage points helps us test and evaluate the quality of earning and the sustainability of our first quarter trajectory. After this multi-dimensional review, I will then consider the company's revenue and growth profile and conclude my remarks with a discussion of revised guidance. First, revenue; premium revenue decreased approximately 7% when compared with the first quarter of 2017. This decrease was a direct result of the membership declines related to the significant marketplace price increases that we implemented as part of our margin improvement and sustainability plan. We now have over 450,000 marketplace members which exceeds our forecast as our prices while having been increased by an average of nearly 60% remained competitive. Medicare and Medicaid revenues were essentially flat as a slight membership decline in Medicaid was offset by a low single-digit rate increases and favorable at risk revenue retention. Second, our medical care ratio, removing the impact of the 2017 CSR benefit recorded in the quarter, our consolidated medical care ratio improved to 87.7% from 88.4% in the first quarter of 2017. This improvement reflects stronger medical management performance resulting in favorable medical cost trends that were partially offset by a lower mix of marketplace revenue. On balance inpatient and physician utilization as well as unit costs were well managed in the quarter while pharmacy costs ran higher than expected. This netted to an overall favorable medical cost trend despite the higher pharmacy costs and approximately $18 million of above normal flu expense. We have also started to see some of the early benefits from contracting efforts that we undertook last year in California, Florida, South Carolina and Texas where we eliminated or renegotiated high cost provider contracts for inpatient and ancillary services. The catch all of our performance, our net profit margin was 2.3% and benefited from the net favorable impacts not contemplated in our original preliminary guidance. Without accounting for these net favorable impacts, our net profit margin squarely landed at 1.8% a significant improvement over any prior period. We will continue to make every effort to ensure this progress is sustainable. Third, I would like to take a deeper look at performance by product line, starting with Medicaid. In [indiscernible] product, the medical care ratio of 92.7% was slightly improved from the 93.1% ratio in the first quarter of 2017. This result modestly underperformed our expectations due to high acuity inpatient cases in Washington and higher behavioral healthcare costs in New Mexico. We continue to work to improve utilization controls in the care management for this product line. Our Medicaid expansion medical care ratio was 85.2% compared to 84.4% in 2017. This was in line with our expectations as the increase over the prior year was primarily due to the premium reduction that took place in California last July. This product has remained very successful for us as rate adequacy has trended favorably and membership is concentrated in our higher performing health plans particularly California, Michigan and Ohio. The aged blind and disabled product perform notably better compared to the first quarter of 2017 as it's MCR improved to 92.1% from 94.5%. The year-over-year improvement can be attributed to our continued advancement of the following key high acuity management fundamentals. First we are improving our care management and coordination of services for high acuity populations focusing on the integration of behavioral and physical health services. Second, we are targeting high risk members for care management intervention and more comprehensive documentation of medical conditions. And third, we are improving our management of community and other long-term care services for members in this product line. Continuing the product line review, and turning now to Medicare. For our SNIP and MMP programs combined, the medical care ratio improved by nearly 300 basis points to 84.8% this quarter from 87.7% in the first quarter of 2017. Much of this improvement is a result of increased retention of at risk revenue. The Medicare business also benefited from favorable medical cost trends and improved medical management of inpatient utilization. Michigan which has about 25% of our Medicare membership has shown particular improvement this quarter. Accurate and complete risk for documentation and effective management of chronic and high acuity conditions are critical to the successful management of this product. To round out the review by product, now with respect to the marketplace business. Marketplace is off to a stronger start this year compared to last and has performed above our expectations. The medical care ratio for the marketplace business decreased to approximately 67% excluding the impact of the 2017 CSR benefit recorded in the quarter down from 75% in the first quarter of 2017. This 800 basis point improvement is a direct result of our pricing strategy. When considering this improvement, it is important to note several factors. First, approximately 70% of our members this year are renewing members from 2017. And as such we believe we have a more stable risk pool. Second, member demographics, risk scores and acuity all generally came in within the assumptions used in our pricing, which as you recall targeted a 4.6% pre-tax margin. Third, while it is still early in the year and our membership remains largely similar to last year, we have seen a change in composition to more brands and fewer still members. Since we have priced all of our products to the same target margin on a standalone basis, this shift should be margin neutral. I turn now to the fourth dimension of my review of the quarter a review by geography of the individual performance of our local health plans. The majority of our large health plans have produced and continued to produce after tax margins that exceed our target. The combined performance of these large well performing health plans, California, Michigan, Ohio, Texas and Washington remain consistent with our expectations. Ohio's performance improved over the first quarter of 2017 across all products. While we saw pressure in Washington related to high acuity inpatient cases. With respect to Washington we believe this experience is within the level of quarterly variability in medical cost that can be experienced from time to time. One of our greatest margin enhancement opportunities is to turn around our underperforming health plans. Florida and Illinois are excellent examples of how our rigorous management process and a disciplined Profit Improvement Plan can produce positive results. Illinois in particular has improved across all lines of business and the new health plan management team has been extremely focused on improving operations. Fifth and finally, I turn to corporate administrative expenses. We continue to see the full run rate impact of our prior cost actions reflected in reduced administrative expense and a correspondingly lower G&A ratio. Our G&A ratio in the quarter was managed to 7.6% down from 8.9% in the first quarter of 2017. If we exclude the impact of marketplace broker commissions and exchange fees, our G&A ratio declined to 6.8% in the first quarter of this year from 7.5% in the first quarter of 2017. This improvement highlights the effects of our previous restructuring efforts and we continue to identify additional cost reduction opportunities across the organization. For instance, we recently eliminated approximately 100 positions for an annual savings in excess of $10 million. We will continue to restructure inefficient processes and find opportunities for headcount reductions as doing so has a very short payback. I will now briefly discuss the company's revenue and growth profile although we have pushed the pause button on new revenue opportunities while we execute our margin recovery plan, reprocurement of existing revenue remains an intense focus. We have submitted bids for Texas Starplus, Washington Medicaid and the Puerto Rico Medicaid program because we are in a mandatory quiet period with respect to each of these submissions, I must limit the scope of my comments. That said I will repeat that we have spent a significant amount of time improving our proposal development process ahead of these submissions. We have given our local plan substantially more responsibility, an edit authority to ensure that we capture as many state specific nuances as possible. We also brought in external resources to mock score, review and otherwise provide an independent assessment of each response before submission. I will also note that the senior executive team, myself included has been deeply engaged in each of these bids submissions. I would now like to say a quick word about the Puerto Rico RFP. Puerto Rico is making a number of changes to its Medicaid program. They are moving from a regional managed care model with only one plan in each region to an island wide model with multiple plans competing against each other. Additionally, the Commonwealth is moving from regional to island wide rates and has expressed its intent to change the profit modifier process to potentially include a minimum MLR. These changes require intense scrutiny on our part. For now, we are pursuing the reprocurement and we will continue to evaluate our position as information about the rating structure becomes more clear. In Florida, the state notified us last week that we were not awarded a contract in Region 11, the only region in which we were invited to negotiate. While we are somewhat disappointed with this outcome, it does not alter our course and we will continue to pursue a major retrenchment in Florida. However, we are still evaluating our options for participating in the marketplace, which has shown signs of improvement while we continue to protest the Medicaid awards. In New Mexico, while we continue to pursue our protest rights, we remain focused on managing our 2018 operations. Without a decision to reverse the award, our New Mexico Medicaid business is in runoff and we will soon determine what our future instate profile will be. I turn now to our revised guidance. As you will recall from February, the 2018 guidance we presented was preliminary. This was due to the inherent uncertainty surrounding the achievement and timing of our profit improvement initiatives conservative views of our 2017 medical cost baseline and 2018 trends and caution about the ultimate performance of our marketplace business. Although some element of uncertainty remains, we have raised our full year 2018 guidance for earnings per diluted share to a range of $4 to $4.50 due to the insights we have gained over the past three months. Simply stated here is our reasoning. The midpoint of our preliminary guidance range was $3.25, first quarter non-recurring benefits now in our actual results were $0.38 per share and we outperformed our own first quarter expectation and expect to continue to outperform the remainder of the year by a total of $0.60 to $0.65 per share. All of this supports, our revised guidance range of $4 to $4.5 with a midpoint of $4.25. While this level of revision may seem modest, we have good reason to remain cautious. Let me highlight a few of the factors that inform our measured approach to guidance. First, we must ensure that favorable medical cost trend performance in the quarter is the result of our actions and not merely a product of random variability. Second, we are mindful that our marketplace results while favorable still rely on managing the higher utilization months in the back half of the year. Third, in prior years, we haven't been accurate with our marketplace estimates of risk adjusted revenue and we want to observe emerging experience to support our forecast. Fourth, the full effect if any of favorable prior year development of claims reserves on our 2018 results will be determined only with the passage of time. Fifth and finally, Florida and New Mexico are challenging environments as the teams are working hard to turn a reasonable profit while managing plans that are technically in partial runoff. For all of these reasons, we believe that the revised guidance is appropriately calibrated. Our second quarter results will be key to validating the sustainability of our improved first quarter results. I will conclude by saying we are increasingly optimistic that our profit improvement initiatives are taking hold and that our medical cost trends in 2018 will be better than we anticipated in our conservative preliminary guidance. However, we still have a long way to go and we remain eternally vigilant. All of that said, we believe we have taken promising first steps toward our profit improvement goals. I look forward to sharing the details of our longer term margin recovery and sustainability plans during our Investor Day on May 301 in New York. There we intend to give you a detailed view of which profit levers we will pull, in which products, in which geographies and by whom with great specificity and detail. With that, I will turn the call over to Joe White for more detail on the financials.