Brett Ponton
Analyst · Oppenheimer. Please proceed with your question
Thank you, Maureen, and good morning, everyone. Thanks for joining us today. Before diving into our fourth quarter performance, I’m very pleased to report that we have delivered a very strong year in-line with our guidance and made tremendous progress towards the execution of our Monro Forward Strategy that we unveiled at our Investor Day, one year ago. We achieved several critical milestones in our effort to build a scalable platform for sustainable growth in fiscal 2019. And we are encouraged by the continued momentum we are experiencing in our business as we enter fiscal 2020. Most recently in our fourth quarter, we delivered solid top-line growth achieving a comparable store sales increase of 0.5% when adjusted for fewer selling days, primarily resulting from one less week compared to the prior year quarter. We are pleased to have achieved positive comps on top of positive comps in the fourth quarter of last year, posting our fifth consecutive quarter of comparable store sales growth and our first full-year of comparable store sales growth since fiscal 2012, on a 52 week basis. This is a testament to our focus and efforts in driving operational excellence and the outstanding commitment of our teammates, who have worked Tirelessly to deliver a consistent five star experience to all our customers. As illustrated on Slide 3 and in-line with what we discussed on our last earnings call, we experienced temporary softness around December holiday period and in early January. We experienced the rebound in comparable store sales in February and March despite more difficult year-over-year comparisons. As we enter the spring service selling season in the first quarter of fiscal 2020, we are encouraged to see this momentum has continued with comparable store sales up approximately 2% quarter to-date, despite cold and wet spring weather tempering performance. Our positive for quarter comp performance was driven by higher average ticket from strong in-store execution, as well as sustained strength in our break category, the positive trend we expect to continue in fiscal 2020 as we capitalize on the initiatives we rolled out this year. Moving on to our performance by category in the fourth quarter, I would like to start with the trends we saw in our Tire business, our largest category, which represents half of our sales. We experienced a 1% decline, in Tire comparable store sales adjusted for days, driven by lower unit volume, partially offset by a higher ticket. We believe this was partially driven by consumers making trade-offs and prioritizing breaks over Tires due to lower than expected income tax refunds. Overall, trends in our Tire business improved throughout the quarter. Our optimized Tire sales and pricing strategy continues to bear fruit and we are encouraged to see that the optimization of our Tire assortment, which I will comment further on in a moment is driving accelerated Tire comparable sales growth in the first quarter-to-date. Turning to our service and repair categories, we continue to capitalize on a strong demand for brakes, which was our strongest performing category again this quarter with an increase of 8% in comparable brake sales adjusted for days. Similar to previous quarters, our optimized good, better, best brake package pricing combined with higher brake transaction volume contributed to gross margin expansion this quarter. In our remaining categories adjusted for days, comparable store sales were up slightly for alignments and flat for maintenance, while front end shocks declined year-over-year. For the fourth quarter as a whole, our Northern markets outperformed our Southern markets, however, as expected, we saw our Northern markets underperform in the month of January due to mild weather conditions. Lastly, new stores added $17.7 million in revenue, including $14 million from recent acquisitions. Moving on to Slide 4. We continue to actively capitalize on acquisition opportunities, which remain a core pillar of our growth strategy. We have made a significant strides in diversifying and strengthening our store footprint with the completion of our previously announced acquisition of 40 certified Tire and Service Center stores and one distribution center in California. This acquisition expands our geographic footprint to the west coast, and provides us with a strong platform for further expansion into a dynamic and attractive region. We had expanded our team including hiring a West Coast head of Operations, and established a proper corporate infrastructure to support our California operations, demonstrating our commitment to securing a solid foundation for growth in this region. We believe these strategic actions will position us well to capitalize on future opportunities in this market. In addition, as part of our larger brand consolidation efforts, which I will discuss further in a moment, we will be rebranding these stores under the Tire Choice Auto Service Centers banner. This acquisition closed in the first quarter of fiscal 2020 and is expected to add approximately $45 million in annualized sales, representing the sales mix of 70% service and 30% Tires, and to be breakeven or diluted earnings per share and fiscal 2020. In addition, we completed the previously announced acquisition of 12 stores in Louisiana early in the first quarter of fiscal 2020, expanding our store footprint in another new state and building out our geographical presence in the South. These locations are expected to add approximately $15 million in annualized sales, representing the sales mix of 35% service and 65% Tires. Overall, acquisitions announced and completed in fiscal 2019 collectively represent an expected $132 million in annualized sales, or 11% of annualized sales and our M&A pipeline remains robust with over 10 NDA signed with opportunities ranging from five to 40 stores. As you saw in this morning's press release, we are pleased to have extended our revolving credit facility to continue to take advantage of further consolidation opportunities. Importantly, we believe that the continued execution or Monro Forward initiatives to standardize our in-store operating procedures and brand standards will position us to more effectively and efficiently integrate these and other acquisitions. Lastly, we opened three Greenfield locations during the fourth quarter, bringing our total Greenfield store openings to 21 in fiscal 2019. Moving on to Slide 5. This month marks the one year anniversary of our Monro Forward Strategy that we unveiled at our Investor Day last year. Over the course of fiscal 2019, our team has made tremendous progress towards the execution of our initiatives across each of our four areas of focus, in-line with our plan. The execution of our Monro Forward Strategy has been instrumental in driving momentum this year, and creating a scalable platform for future growth. Now, I would like to take a moment to provide an update on the key milestones we achieved during the fourth quarter. First we remain focused on improving the customer experience, our efforts to enhance customer satisfaction has lead to a dramatic improvement in our online reputation as evidenced by our average 4.8 star rating during the fourth quarter, the highest quarterly star rating received to-date, which brings our all-time average star rating to 4.5 stars as compared to $3.6 before we start the rollout of our customer survey and online review program. We are very encouraged by these results and continue to believe our focus on customer satisfaction will translate into improved customer retention, which in turn will drive more customers to our source. Importantly, we combine the feedback we collect from customers with the implementation of our new standardized in-store operating procedures, which we call the Monroe Playbook to drive operational improvement and deliver a consistent five-star experience in each of our stores. Overall, we are pleased to see that our clear and consistent selling approach coupled with our stronger merchandising strategy across good, better and best product options drove higher in-store conversion in the fourth quarter. To complement our Monroe Playbook, we also established clear brand standards to align and modernize the appearance of our stores while driving further consistency across all our locations that currently include a wide range of stores and formats. Turning to Slide 6. I would like to provide more details surrounding our brand consolidation strategy. As many of you know, we have acquired several regional brands over the years and operated two store formats in the majority of our key markets with a focus on increasing store density. This brings us significant competitive advantages when it comes to sharing inventory and leveraging our distribution network across our store base. As part of our broader store refresh initiative, we will be leveraging customer data analytics and local brand awareness to consolidate our existing nine retail banners into five regional power brands and take advantage of this opportunity to convert service stores to Tire stores when we identify targeted demographics that favor a Tire store format. As we have mentioned previously, our service stores generate approximately $600,000 in annualized sales while our Tire stores generate approximately $1.2 million in sales. Additionally, Tires make up a significant portion of the automotive aftermarket. By optimizing brand awareness and banner concentration in targeted markets we can increase our sales and relevancy in the marketplace without sacrificing service revenues. Importantly, last year we piloted this rebranding strategy at a district in the mid Atlantic, shifting our few selected stores to a Tire oriented brands. We are pleased to report these pilot stores are showing a meaningful improvement in both conversion and traffic. Importantly, the results of this pilot program were in-line with the forecasts of our analytic model which gives us confidence in the execution of our brand consolidation strategy going forward. Building upon the results of these pilot stores we will analyze customer data, brand awareness and banner concentration market-by-market and we will be methodically prioritizing markets where we see the strongest potential for increased visibility and traction of our Tire banners. Overall, our goal is to increase brand awareness in our regional markets while lining our store banners with market demand to optimize growth, specifically where we identify opportunities for higher Tire sales. Moving on to Slide 7. We are very encouraged by the early results of our store refresh initiative, and the tremendous opportunities that lie ahead. Following a successful refresh of 31 pilot stores in Rochester, New York during the third quarter, we are very pleased to see that the implementation of our Monro Playbook and the completion of our stores reimaging has led to a sequential improvement in traffic and comparable store sales trends at these stores from the third quarter to the fourth quarter of fiscal 2019. Additionally, we have experienced meaningful improvement across every customer experience metric at these stores. Among the metrics we examine, we saw our average star rating at these pilot stores jump from a 4.4 prior to the reimage, up to a 4.8 at the end of the fourth quarter. These results are very encouraging and reinforce the impact that operational excellence and a consistent best-in-class experience in half of our customers. We have now begun to scale this initiative, starting with a refresh of approximately 50 stores in our Southern markets in the first quarter of fiscal 2020. We plan on rolling out our brand operational standards across our store-base, and modernizing our store portfolio over the next three to five years. We are leveraging data analytics to drive this process and ensure we are investing the appropriate amount of capital and prioritizing where that capital spend to achieve the highest possible returns. As previously discussed, we will prioritize our newly acquired stores as we believe the implementation of our standardized in-store operating procedures and brand standards will benefit our integration process and drive higher returns. Moving on to Slide 8. I would like to provide an update on our customer centric engagement initiatives. During fiscal 2019, we repurposed our marketing spends to invest in data driven customer relationship marketing, and customer acquisition campaigns. Following the rollout of our new data analytics based CRM platform, we have focused our customer retention efforts on delivering tailored messages and service recommendations to our customers based on their specific vehicle needs. The initial results show that leveraging customer data and insights leads to a notable increase in customer visits, giving us confidence that this strategy will allow us to increase the overall lifetime value of our customers. In the fourth quarter, we also launched data driven campaigns to acquire new customers, by leveraging market segmentation of demographic data specific to geographic area surrounding arm and Monro locations, we focused our pilot campaigns on targeting high value potential customers with a higher propensity to purchase or service entire offerings. In fiscal 2020, we will continue to focus our investment in higher ROI channels and capitalize on the opportunities we have identified to meet our current and future customers, where they are. Moving on to our omni-channel strategy and the development of our online presence, I’m thrilled to announce that we doubled the scope of our collaboration with Amazon.com to provide Tire installation services to their customers at over 800 stores across 21 states. We have been very pleased with the smooth rollout of this program since it started in July of last year and very encouraged by the positive customer feedback and average 4.6 star rating across the locations where this program has been rolled out. These services are now available to amazon.com customers across approximately two-thirds of our store footprint and we are on-track to expand this program to all Monro retail locations across 30 states. Our preferred Tire agreements with online retailers are a key initiative or omni-channel strategy. And this expanded collaboration underscores the strong progress we have made as we continue to develop our online presence. Lastly, following the modernization of our retail and corporate websites in fiscal 2019, we expect to complete the final phase of our omni-channel build-out in the second half of fiscal 2020. Once fully rolled out, our customers will be able to view and purchase Tires online and seamlessly scheduled an appointment for in-store installation. Turning to our initiatives to optimize our product and service offering on Slide 9. Providing customers with clearly defined options, relevant to all consumer price segments is at the core of our strategy. The momentum of our good, better best merchandising strategy launched across her store based on the first quarter has carried throughout the year. Our good, better, best assortments are driving higher in-store conversion, as evidenced by the significant increase in demand for brakes for the past four consecutive quarters. As we continue to optimize our Tire assortment, we are focused on becoming the number one destination for Tires at any price point. To that end, we are leveraging our scale and choosing suppliers for optimum brand and pricing assortment to create the best value for our customers and for Monro. Specifically, we have identified opportunities to expand our Tier-2 branded Tires assortments, as we want to offer great value for our customers at any price point. Therefore in the fourth quarter, we introduce new branded Tires, rounding our assortment mix, while optimizing branded Tire margins. As you may know, our private label Tires continue to represent approximately 40% of Tire units and remain a key competitive differentiator, allowing us to provide our customers significant value at opening price point levels. Now I would like to provide an update on our productivity and team engagement initiatives. Following the launch of our Monro University training program pilot in the third quarter, we rolled out our comprehensive cloud based learning management system to our recently acquired stores in California, which will be instrumental in facilitating the on-boarding of our new teammates. We plan on deploying our Monro University training platform in our remaining markets throughout the balance of the year. This is a major step to improve the experience of our teammates and provide them with best-in-class training. As part of our initiatives to attract and retain the right talent our Monro University platform is designed to help develop a career path for 8600 teammates and fulfill their desire to grow and advance their career at Monro. Importantly, we are aligning our teammates developmental objectives with our business objectives, as this training program will also provide our team with the technical skill set needed to effectively serve our customers today and tomorrow as vehicles become increasingly complex with the adoption of technology. The feedback from our teammates who are part of the pilot program, as well as our district managers has been positive and we are confident that these training programs will contribute to improving the in-store experience along the way. Overall, our initiatives to support our teammates' professional development has resulted in increased teammate engagement, higher satisfaction and continued decline in our quarterly turnover, which reached its lowest level since the fourth quarter of fiscal 2015. Lastly, we remain focused on accelerating store productivity and we will move forward with the second phase of our stores staffing optimization in the second half of fiscal 2020. As previously mentioned, we will implement a cloud-based data driven store staffing and scheduling system to drive further staffing efficiencies by more accurately rebalancing the level of technical skills in each store. Ensuring our stores are staffed with technicians that have the appropriate skill level for the services required. This will be further supported by our mobile app, allowing our teammates to easily pick up shifts and give them the flexibility that they need to increase their hours and earnings. To conclude, I would also like to thank all our teammates who have helped deliver a solid year of growth in fiscal 2019. I'm very pleased with the continued traction of our Monro Forward initiatives and look forward to continued progress in fiscal 2020. With that, I will turn the call over to Brian, who will provide additional detail on our quarterly and full-year financial performance and discuss our fiscal 2020 outlook.