John Van Heel
Analyst · FTI Consulting. Please go ahead
Thanks, Effie. Good morning and thank you for joining us on today’s call. We’re pleased that you are with us to discuss our first quarter 2017 performance. I'll start today with a review of our results, our growth strategy, outlook for fiscal 2017 and comment on the recent store report on our company. Then, I'll turn the call over to Cathy D'Amico, our Chief Financial Officer; and Brian D'Ambrosia, our Chief Accounting Officer, who will provide additional details of our financial results. Many of you have spoken to Brian over his tenure with Monro. Bryan’s participation on our call this morning and on future calls reinforces the fact that as amazing as she is, Cathy doesn't do it alone. Brian has worked closely with Cathy over the last four years as part of our plan for developing our future finance function and leadership. And I'm pleased he is with us today. Now on to our results, our first quarter results reflect a difficult consumer spending environment that we signaled on our last earnings call. Nevertheless, our focus on margins, cost control and the successful integration of our acquisitions produced earnings per share at the higher end of our guidance range. As we have done historically in similar challenging operating environments, we are aggressively managing our business and leveraging our natural business hedge through the pursuit and completion of multiple acquisition opportunities. The trending comparable store sales improved as we moved through the quarter from a decline of 9% in April to 7% in May and 5% in June. May and June are adjusted for the Memorial Day calendar shift. This resulted in a decline of 6.9% in comparable store sales for the quarter. July comparable store sales were negative 4.8%, slightly improved from June result. Turning to our sales by category for the quarter, we continue to see consumers deferred large ticket purchases as tire comparable store sales declined 3%, reflecting lower average ticket of 1% and a decline in unit of 2%. Importantly, tire sales also improved as we moved through the quarter with comparable store tire sales for the last two months of negative 1% reflecting lower unit. Turning to our service and repair categories, we experienced a pullback in consumer spending, including breaks and alignment following two combined years of strong comparable store sales performance in both categories, which were up 8% and 16%, respectively, in the first quarters of the prior two years combined as well as declines in the more discretionary services such as maintenance, front-end shops and exhaust. In addition to a choppy consumer spending environment, we believe these results are partly due to the lingering effects of a mild winter. Business supported by the continued disparity in our geographic performance, similar to the back half of fiscal 2016, our first quarter results continued to reflect the relative outperformance of our southern markets compared to our northern markets. While comparable store sales in our southern market were down slightly for the quarter, comps in the south were positive in June and July. Nevertheless, the weaker trends we’re seeing in our business are the same trends that competitors in northern markets we are looking to acquire are experiencing. Therefore, we believe we are maintaining our market share and driving more dollars to the bottom line than our competitors. Last year, I spoke to you about our efforts to further integrate technology into our customer value proposition. Specifically into our customer interaction, feedback and marketing activities. These improvements centered around website enhancement, e-mail collection, increasing the number of customers use that we capture and subsequently use to help our digital search ranking and improvements in our online appointment process. Our efforts led to an increase in online appointments of 10% in fiscal 2016, which contributed to the 1% traffic increase we achieved for that same year. Additionally this year we are providing our store level staff with more tools to drive traffic, sales, customer loyalty and achieve greater levels of efficiency. Some of these include improved communication with customers through email in fact directly from our stores, expanded our nation of billing for national and fleet account business, further improvements to our online appointment process, online ordering of parts and tires, a slew of efficiency related store improvements including online credit card application, payment plans, and electronic forms, increasing training and sales support videos and lastly improved use of customer feedback and reviews both in search engine marketing and on our website. With regard to customer reviews, I believe we can do a significantly better job of marketing the over 120,000 reviews we receive annually directly from our customers. We asked our customers to provide us with feedback after each service and we take pride in the fact that our customer approval scores are 94% in areas that are particular importance to them. These are: one, providing a thorough explanation of required work; two, getting the job done right the first time; and three, getting the job done on time. And with these pillars, it's no wonder that our overall rating on those 120,000 reviews we receive annually is 4.5 out of 5. That translates to an average 120 reviews per store per year. We believe that more prospective customers need to see these scores as it is all – we are expanding the display of these customers of use on our website’s local store pages and in search engine marketing. We believe these changes will help more customers find us and select our stores for their automotive service and tire needs. Also, we're working to increase the number of reviews left on line by our customers on sites such as Google, Yelp and others. For our 1,000-plus company operated stores, an average of only 19 reviews per store have accumulated over the past 12 years on these review site, with an average rating of 3.1 out of 5. For the June quarter, our average rating was 3.4 out of 5. But it is important to highlight that this represents less than two reviews per store per year from all the major review sites combined versus the 120 average reviews per store we receive every year directly from customers. We are working on getting more of our customers to post their candid reviews online to better reflect our 94% approval rating and key customer service attribute and our overall satisfaction score of 4.5 out of 5. We’ve recognized the importance of developing trust with customers in our high service low trust business and have made that an integral part of our culture. It starts with the building block of our business, our low cost, high value oil changes, which build customer loyalty and lead to follow on services and tires. As a part of our commitment to our customers, we strive for continuous improvement in the quality of our work and in our customer engagement. This includes promoting technician certification and ongoing sales and management training. We monitor our performance with regular store phone shop, customer satisfaction surveys, frequent customer follow up calls and a well coordinated system of customer service support. Providing excellent customer service is also tied into our employees compensation structure. That said, we can do better. The good news is we have many opportunities to make further improvements in the areas of customer engagement and customer facing technology over the next several years, which I believe will benefit our traffic and sales. Let me now to provide you with additional detail on our growth strategy. As previously announced in the first quarter we completed the acquisition of 29 McGee Auto Service and Tires retail and commercial stores and one retread facility in Florida. These acquired stores are expected to add approximately $50 million in annualized sales and represent more than 5% annualized sales growth. The acquisitions represent the sales mix of 40% service and 60% tires and is expected to be break even on earnings per share in fiscal 2017. Importantly, the McGee acquisition allows us to significantly increase our presence in the Greater Tampa Bay and Fort Myers areas, while also expanding into Daytona and Tallahassee. In just two years since our entry into the Florida market, we now operate 86 stores extending across both coasts, representing approximately $118 million in annualized sales or just over 12% of total company sales. As a reminder, since we do not have company operated distribution fully servicing Florida and Georgia, we e are not achieving the supply chain efficiencies we otherwise would. As we near 100 stores in Florida, we are refining our modeling for distribution to southern markets and expect to begin laying out plans in the second half of fiscal 2017. Importantly, while McGee’s business is two-thirds retail, it also includes a larger commercial component than other businesses we have previously acquired. We are working to grow this component of our business first in Florida as we believe that is complementary to our retail business and when combined with our overall scale and relationships with tire suppliers will lead to significant savings on material costs in that business as well as additional sales opportunity. We believe there are also opportunities to expand the commercial business throughout the remaining 25 states we operate in. As many of you are aware, most of the leading commercial dealers also operate some number of retail stores, so we view this opportunity as not only important, but a natural extension of our proven retail focused consolidation strategy. I'm also pleased to announce today that we have signed definitive agreements to acquire additional stores within our existing footprint with annualized sales of approximately $40 million. We expect these transactions to close in the September quarter and to be breakeven to slightly dilutive in fiscal 2017. Combined, the company’s completed and announced acquisitions fiscal year to date add approximately $90 million in annualized sales, representing 10% annualized sales growth in just the first four months of fiscal 2017. This quarter and the past fiscal year are stark examples of the choppiness in consumer spending facing our industry and our geography. With our superior scale and advanced supply chain, this environment does and will continue to weigh more heavily on smaller dealers and I believe this will create more acquisition opportunities than we have seen in many years. This is underscored by the more than ten NDAs we currently have signed. Each of these NDAs represents between five and 40 locations, all within existing markets. Additionally, our $600 million revolving credit facility allows us to increase the number and size of acquisitions we can pursue going forward. As we touched with you last quarter, the start of fiscal 2017 reminds me of what we experienced at the beginning of fiscal 2013, with a few important differences. Both years had slow start with weak consumer spending and unseasonable weather impacting sales across categories in northern markets. Both had $50 million in annualized acquisition growth completed early in the fiscal year, along with a strong acquisition pipeline and both years faced potential of future tax hike and economic uncertainty. Importantly, under these market conditions, fiscal 2013 delivered 25% in annualized sales growth through acquisitions that have since driven a significant portion of the greater than 50% increase in earnings we've achieved over the last three years. I would also like to highlight the important differences between these two periods. One, we’re a significantly larger company with growing exposure to southern markets; two, we believe we are now late in an elevated customer deferrals cycle with an increasing number of vehicles on the road; three, we have a credit facility more than double what it was four years ago; and lastly, we continue to expect material costs will decline this year providing a meaningful offset against any continuing sales pressure. Fiscal 2017 has been a strong year for acquisition compared to our target of 10% annualized sales growth. However, it may exceed our expectations and significantly leverage the great hedge in our business model, the ability to grow the business at an accelerated pace during difficult environment. If we could achieve anywhere near the 25% acquisition growth we completed in fiscal 2013, it would more than offset any short term market impact on our business and drive profitable growth for many years to come. As we previously announced, we also expect to drive scale in our business through an increase in the number of Greenfield stores opening this fiscal year. We are targeting 20 to 40 Greenfield locations in fiscal 2017, seven of which have opened in the first quarter. We expect another six to eight in our second quarter. The majority of these stores will fill in current markets through the purchase of one to three businesses. Overall, we should see more attractive entry cost and higher returns as we bring significant operating margin improvement to these locations. We expect each of these stores will average $1 million annualized sales and will not be included in our guidance until they open. We also believe they represent a source of potential upside for our full year estimate. Now let's turn to the details of our outlook. As we have discussed, our primary concern remains the consumer and they face higher health care cost particularly as wages remain stagnant and the Northeast underperformed with the rest of the country. That being said we expect the sales environment to improve through the second quarter as consumers begin to satisfy these higher health care deductibles and the impact of the mild winter on our northern markets dissipate. Based on these factors, we expect second quarter comparable store sales to decrease 2% to 5% versus the prior year, in line with the guidance we provided on our last call. We anticipate total sales for the second quarter to be in the range of $245 million to $255 million, reflecting the comparable store sales guidance and contribution from our recent acquisition. We expect second quarter diluted earnings per share to be in the range of $0.53 to $0.58 versus $0.57 last year. We are raising our fiscal 2017 sales guidance to a range of $1 billion to $1.03 billion versus our previous guidance of $980 million to $1.01 billion. This reflects that fiscal 2017 completed and announced acquisition and also assumes comparable store sales of flat to negative 2% unchanged from our initial guidance and in line with the flat comparable store sales in fiscal 2016. Our sales outlook also reflects our expectation for comparable store sales to turn positive in the second half of the year as we lap easier comparisons from the lack of winter weather last year in our markets. Turning to our expectation for cost of goods sold, we continue to expect that Monro's overall higher cost including related warehouse and logistics will be down slightly as a percentage of sales in fiscal 2017. We have shifted the vast majority of our non-branded tire sourcing to suppliers outside of China, thereby minimizing the impact of the Chinese tire. Looking ahead, we expect that our competitive cost advantage will widen even further as many smaller dealers will face higher cost, which we've been able to mitigate through our increasing scale and flexible supply chain. Turning to our SG&A, it is clear by the relatively flat operating expenses we reported for the June quarter, despite operating 65 net new stores that we are laser-focused on cost control. Taking into account lower tire and other material cost anticipated in fiscal 2017, we expect to generate operating leverage on comparable store sales above flat this fiscal year. Remember that every 1% in comparable store sales generates an incremental $0.07 of ETA. Based on these assumptions, we continue to expect fiscal 2017 diluted earnings per share to be in the range of $2.05 to $2.20 versus $2 per share in fiscal 2016. The guidance includes a 14% to 16% contribution from recent acquisitions and is based on 33.4 million diluted weighted average shares outstanding. The midpoint of our fiscal 2017 earnings guidance represents flat operating margin with fiscal 2016 and EBITDA of approximately $172 million. Despite the choppiness in our sales over the last three quarters, the long term structural trends in our industry remain positive and continue to strengthen. Vehicles 13 years old and older accounted for nearly 30% of our traffic this quarter, up sequentially from last quarter. These vehicles continue to produce average ticket similar to our overall average demonstrating that customers continue to invest and maintain their vehicles, even as they advance in age. Over the next five years, we will seen an increasing number of vehicles entering our sweet spot of six years old and older driven by the strong recovery in new car sales from 2011 to 2015, representing a significant tailwind for our business. As you are aware, our corporate culture is not one of complacency. Both our corporate staff and our employees in the field are committed to continuous improvement. This is evident in the initiatives I discussed today and our ‘steam solid execution on acquisition opportunity. Thank you to all of our employees for making this possible and for their continued hard work and dedication. Finally, some of you have called us to address a recently issued short report rating Monro's stock as sell. Let me spend five minutes on this, so we can hopefully put it to bed. Here's what I know. This is the third sell rating I’ve seen since I’ve been at the company. One of these reports said our stock would be worth $22; another said $33; and now the most recent says $55. The author of this most recent report initiated Monro with a neutral rating when the stock was $35 in 2012 and subsequently changed his rating to sell when the stock hit $68. Unlike the reports which preceded him, this report is the first to attack our store execution to support the author's thesis as opposed to just being wrong on secular trend. Let's walk through some of the main points of this report. Let's start with valuation, which is a fair question. However, one might ask that about the whole market. Our valuation which is at or below the multiples of recent transactions including Onex, Pep Boys, Midas and others using real GAAP numbers reflects our track record and competitive positioning. That includes 19% compounded EPS growth over the past 17 years; the highest operating margins in the auto service entire industry by far; a defensive in nature and only pure play publicly traded service provider in this space; with structural competitive advantages starting with procurement of parts and tires; and a long runway for growth backed by proven execution. Let's move on to comparable store sales. We are not satisfied with our comps and there's definitely room for improvement. I covered several of the initiatives we are pursuing to drive sales earlier in my remarks and commented on the favorable industry trends like the increasing number of vehicles in the 6-plus age cohort over the next five years. It is interesting however that the report along with many of the questions we have been receiving lately, start fee analysis of our comps in the fourth quarter of fiscal 2011 which get this 2008 comp performance of plus 3.1%, 2009’s plus 6.7%, 2010’s plus 7.2% and fiscal 2011’s positive 4.2%. We also ran positive comps from the period of fiscal 2002 to 2007 as well. After a long period of high comp outperformance in the service space, one might expect an extended deferral cycle to follow, exacerbated by weather anomaly. We were also compared to parts retailers who don't sell tires, a high ticket and volatile category. Additionally, the parts retailers cited they have more dominant market share and their growth is the rise on the commercial side of their business. They also having a national footprint that has outperformed our concentration in the northeast during this period. Additionally, we cannibalize our own comps with our acquisition, the maturity of which fill in our current market. We do not include acquired stores in the comp base for two years which means that doesn't mean store count in a market creating numbers on our number two market share position as well as store density and operating leverage has the potential negative effect on the comps of existing stores in those markets. For us, the bottom line still trumps the top line. There was also no mention of service providers who we significantly outperformed in sales growth, operating margin, earnings per share and stock performance until they were sold or taken private. These include companies such as TBC, Midas, Pep Boys. Another point I'd like to address relates to the report’s analysis of our long term targets. We have consistently said we will sacrifice sales growth for earning. Unlike many competitors including ones who are no longer public, we won't stand advertising or create our margins to drive comps in a bad market or over pay for acquisitions for the sake of growth. The report also says we only hit our earnings growth target of 20% once in the last nine fiscal years, but doesn't identify that target as EPS growth. We have always said EPS will be choppy and the hedge in our business model will be the acceleration of acquisitions during difficult periods. As far hitting our EPS growth target only one time since fiscal 2009, 2009 was plus 19%, 2010 was plus 34%, 2011 was plus 35%, 2012 was plus 17%, 2013 was down 22%, 2014 was up 27%, 2015 was up 13% and 2015 fiscal year was up 6% in EPS and 10% when you add back the due diligence that we had for a deal we didn’t complete. As you can see, we've hit our goal more than one time. This period which includes the worst years in our industry and forever, still represents 15% compound EPS growth; not as high as we want, but a lot better than many other companies in a difficult period and it's still part of the 17 years of 19% compound EPS growth. The report also says we start to create organic operating leverage at a 2% to 2.5% comp. Over the last four years, we've stated that because of our increasing scale, we can leverage operating expenses on a comp of between minus 0.5% to positive 1% and this year we told you we can leverage on anything about a flat comp. Lastly, I would also like to address the point about our store experience. The report relies on Yelp reviews for a portion of our stores to make a negative case about our customer experience. This report spent three pages on these Yelp review. Yelp pays a highly inaccurate picture of our customer satisfaction. Even so, if you consider the online reviews for all of our stores on all major review sites over the past 12 years, you get an average of two reviews per store per year and that satisfaction ratings are 3.1 out of 5 and we’re 3.4 out of 5 for the quarter ended June, which are consistent with the competitors quoted in the report. On this item, the report is just wrong. The truth is we received 120,000 independent reviews from our customers annually. That translates to an average of 120 reviews per store per year. Based on these reviews, Monro’s overall satisfaction score is 4.5 out of 5. The record is gracious enough, however, to suggest that dissatisfied customers are more likely to post reviews online. We agree. That said, we strive to do better every day. As far as the report’s comments on wages, benefits and employee turnover, I'd like to give you the fact. Our turnover has been relatively consistent between 2002 and 2016. Turnover for the period from 2012 to 2016 actually trended lower than between 2002 to 2006, which was a period of positive comp, this despite integrating numerous and significant acquisitions which tends to increase turnover rate. Additionally, we said publicly that enacted increases the minimum wage will not a have a significant impact on Monro. Let me now apologize for taking extra time during this call to address this, but I thought it would be value to have something on the record so we can talk about more important things in the future. The beauty of what we do is in two years we’ll know who is right. I'm very confident that Monro will be a larger and even more profitable company then. With that, I will now hand the call over to Kathy D'Amico and Brian D'Ambrosia for a review of our financial results. Kathy?