Andi Owen
Analyst · Thompson Research. Your line is open
Thank you, Kevin. Good morning, everyone and thanks for joining us. It’s been about a month since joining Herman Miller, and it’s been an incredible time working with our leadership team to transition into my new role. I have had the opportunity to engage with key stakeholders across the organization as well as with the number of dealers and customers. It’s already very clear to me that Herman Miller’s rich heritage is grounded in design and innovation excellence, which has enabled us to establish and maintain a world class portfolio of leading brands, but as equally impressive is the talented leadership team with expertise across all elements of our business. These two pillars will continue to drive all opportunities that lie in front of us for Herman Miller, our employees, our valued dealers and customers and our shareholders. As I look ahead, I view my role as CEO with setting a direction for the business that both solidifies our near-term growth opportunities and sets the stage for an acceleration of our long-term business strategy. I have spent most of my career where business and creativity come together and I look forward to bringing the perspective I have developed over 25 years at a leading global retailer as we continue to evolve our capabilities and products. Our ultimate success will depend on our ability to make it easy for our dealers and our customers to engage with our entire portfolio of brands. The customer-centric mindset is an integral component of our organizational culture and I am committed to executing the strategy that further advances the objective. Through the transition period so far, I have spent a significant amount of time with the leadership team reviewing our five strategic priorities. As a reminder, these priorities include: realizing our vision of what we call the Living Office; delivering on our innovation agenda; leveraging our dealer ecosystem; scaling our consumer business; and finally, driving profit optimization. I am happy to report that significant progress has been made during the quarter. So, let me take a few minutes and highlight these areas. First, the Living Office research-based framework remains core to our contract business and represents a tremendous opportunity to help our customers create compelling and high-performing workspaces. This framework drives our innovation roadmap. This quarter, we launched both Cosm and Lino as important additions to our leading lineup of high-performing task seating. Cosm sets a new standard for instant and personalized comfort, while Lino brings a great combination of comfort and value. There are also a number of exciting launches on the horizon that will further expand our range of performance seating and desking products as well as provide new solutions to the fast-growing enclosures category. Our innovation roadmap extends not only to physical products, but to the Live OS digital platform as well. This technology provides real-time data insights to help individuals and organizations improve workspace performance and achieve wellness goals. This quarter, we entered pilot installations with a number of leading companies and we are very excited by the opportunity this platform provides to engage in deeper ongoing dialog with our customers. We also advanced our progress on the development of expanded digital sensor technology for conference rooms and soft seating to enable the platform to provide full floor play [ph] coverage and unlock powerful insights for our customers. We expect this new sensor capability to be available later this calendar year. Turning to the dealer ecosystem, we continue to drive meaningful progress making it easier for our dealers to do business with us as well as expanding our product offering in both core contract furnishings and ancillary designs. An integrated set of digital tools across all of the Herman Miller brands is simplifying the process for our dealers to help customers discover, select, and ultimately purchase our products. This quarter, we launched a user-friendly tool that allows dealer designers and sales team members to quickly select products across the entire portfolio and place them in visual presentation tools to share with our end customers. We are also expanding the capability of virtual and augmented reality selling tools that allow customers to experience and design their future space without the complexity and cost of physical markups. We have also been working with our dealers to expand our offering into fast-growing product categories. For example, our recently announced investment in Maars Living Walls will help bring the architectural glass offering from this leading European brand to North America. The transaction closed at the end of August and we are working quickly with our dealers to integrate and scale the offering to take advantage of the growing North American enclosures category. Our ongoing progress of scaling our consumer business was evidenced by organic revenue growth of 13% and operating margin improvement of 200 basis points over last year. We have continued to expand our Design Within Reach footprint, and during the quarter, we opened a new studio in Nashville and repositioned our Palo Alto studio to a location 3x larger than the previous space. For the full year, we expect to open 7 new or expanded DWR Studios, along with our third outlet store in Vero Beach, Florida. Improved product mix with higher margin exclusive designs continued to make a meaningful impact on segment results as well. Following the June announcement of our investment in HAY, the team is well underway in launching the brand in North America. Specifically, the North American HAY website is granted go-live on November 1. Second, we are on schedule to incorporate a curated selection of HAY products into our Design Within Reach studios by the end of October. Third, we are building out dedicated HAY studios. The first two of these locations, Portland, Oregon and Costa Mesa, California, are slated to open later this quarter. Finally, the HAY portfolio is currently available to order through DWR contract business. The process is also underway to localize manufacturing for certain products in North America in the back half of fiscal 2019. The team and I are very excited about the growth prospects for HAY. In the past, we have projected a North American annual revenue opportunity at $75 million to $100 million in the next 5 years, and the more we learn, we believe there’s potential it could be even bigger. This is in addition to the equity income we will earn for our 33% interest in the existing HAY business outside of North America. The collaboration between the Herman Miller and HAY teams have been tremendous thus far and both organizations have a shared set of values that gives me great confidence in our partnership. The addition of this authentic leading design brand at democratic price points could be leveraged across our global consumer and contract distribution channels to reach a whole new range of consumers and support our existing customers more fully. Lastly, we remained focused on our profit optimization initiative, which was implemented to help fund these growth initiatives, offset inflationary pressures and support our corporate operating margin objective. Since the team unpacked this in detail for you last quarter, I will simply point out that we continue to make progress against the plans we have laid out. The initial phase, which focuses on corporate-wide cost reductions is nearing completion as we finalize our facility consolidation projects in the UK and China. The second consumer-focused initiative is progressing well and we expect the benefits from this work to ramp up as we move through the fiscal year. Finally, our most recent work, which is centered on profit optimization within our North American contract business, has moved from the scoping to implementation stage. In all, we remain highly confident that each of these phases will achieve the goals we have established. Last quarter, the team also discussed with you the impact of rising steel and other commodity costs. This factor combined with the more recent announcements of tariffs between the U.S. and China have highlighted the critical role that optimization savings are playing to help us offset near-term inflationary pressures. Our tariff exposure is primarily related to components imported by Herman Miller and its suppliers from China. As we said in previous quarters, we have proactively developed and refined contingency plans to help us navigate this situation. In addition to our profit optimization work, we are finalizing our planned price increase scheduled for this upcoming January and we have an additional range of pricing actions that we have developed as potential approaches to address this pressure in the near term. The Q2 outlook that Jeff will cover later reflects our expectation of the pending tariff impact. Given the recently announced tariff levels and effective dates, we expect a fairly minimal impact on the second quarter. As we look beyond Q2, we have developed mitigation strategies that we believe will offset the impact of these tariffs in the medium to long term. Additionally, it is important to note that potential further weakening of the Chinese yuan relative to the U.S. dollar could also assist to mitigate these pressures going forward. That said, we will continue to focus on the actions that we can control and put proactive solutions in place. Before turning it over to Jeff and Kevin, I want to provide just a few key highlights of our first quarter financial performance, which I believe underscore the progress we are making. Organic sales growth of 8% and order growth of 5% were both broad-based across all categories of our business segments. While gross margin pressures persist, the organization continued to manage core operating expenses well supported by our profit optimization initiatives. We also reported EPS on a GAAP basis at $0.60 during the quarter compared to $0.55 in the same quarter last year. On an adjusted basis, which excludes certain restructuring and other special charges for the quarter, we reported EPS at $0.69, reflecting a 21% increase in adjusted EPS compared to last year. In closing, there is a compelling opportunity ahead for Herman Miller to expand our addressable market, while continuing to deliver on product innovation and service that our dealers and customers have come to expect. I am confident that our ability to execute will position us to drive positive financial return and ultimately deliver value to our shareholders, while staying true to our mission of inspiring designs to help people do great things. So, with that, I will turn it over to Jeff Stutz, our CFO.