Tim FitzGerald
Analyst · Mig Dobre with Baird
Good morning and thank you all for joining us on the call this morning. Please note that in addition to our press release, we have posted slides for today's call for reference purposes, which can be found at the Investor Relations section of the Middleby website. I would like to start the call by recognizing and thanking our employees across the entire Middleby the organization as they have responded to the crisis of COVID-19. Our Middleby team has worked around the clock from the onset of the pandemic to ensure the safety of our employees, meet continued customer needs and assure the continuity of our business. Our people around the globe have demonstrated a can-do attitude and have taken quick action to address the multitude of issues that have surfaced on a daily and hourly basis. I'm very grateful for their commitment. I'm also appreciative of the personal sacrifices made by our employees as it has been necessary to adjust personal work schedules, salaries, reduced work hours, and in many cases, be on furlough until we begin to see business recovery. In response to this crisis, our management team swiftly assessed the situation, identified the risks and implemented actions to, first and foremost, ensure our employee safety, which included travel restrictions, social distancing, staggered shifts, work-at-home protocols for those able to be out of the office, enhanced sanitation standards and protection of at-risk employees. Our teams have also moved quickly to importantly ensure the continuity of service and product availability to our customers. We have infrastructure in place across our business to continue customer support, technical service, shipping of service parts and finished goods. Our supply chain team moved to identify and mitigate issues that could result in production or service disruption. Despite the challenges with potential business interruption across the globe, we have been able to maintain uninterrupted service to our customers with only brief and limited periods of exception. I'm also proud to note that the teams across our businesses took initiative to very quickly introduce new products to address the safety needs arising from COVID-19. In the slide deck, you can find a number of these products, which include sterilization units for N95 masks, mobile and touchless hand washing stations, plexiglass safety shields for restaurants and retail locations, mobile food service stations and hand and cleaning sanitizer, produced at our most recent acquired company, Deutsche. As for the immediate impact on our business, we outlined in the press release that we have seen a sharp decline in orders during the month of April across all three of our business segments. In total, our incoming orders declined 57% during April in comparison to the prior year. However, all three of our business segments remain operational as we continue to serve our customers in the global foodservice industry as essential businesses. In supporting the industry, we have seen sequential improvement in orders each week over the past month from the trough in early April as customers begin to reengage after the initial wave of disruption and changes to working conditions. In our Residential group, incoming orders for April were down 53%. The large part of our revenues are generated through retail locations that were significantly shut down during the month of April, both in the U.S.A. and UK markets as shelter-at-home provisions were put in place. We are now seeing reopenings starting and expect orders to stabilize and perhaps continue to improve as a result. Builder business has been impacted over the past month. However, we anticipate that activities will further come back online as construction projects are rescheduled. At our Food Processing Group, we entered the year with a record backlog and the strength of incoming orders continued throughout the first quarter with a strong pipeline of projects for the year. COVID-19 has impacted ongoing projects, and in some cases, our ability to complete installations given travel restrictions and inability to access customer sites. Our customers, expectedly, were focused on the impact of COVID-19 on their employees and operations, and as a result, this has disrupted activities, which is reflected in the April order decline of 28%. Despite this disruption, the strong backlog provides for stability of this segment for the next several quarters. Additionally, we continue to see strong demand and requirements for our equipment across food processing customers, particularly in the meat processing, which we anticipate will support ongoing activity at this segment. At the Commercial Foodservice segment, we saw the largest impact with a 65% decline in incoming orders in April as restaurants and other foodservice establishments were mandated to close starting in mid-March. Over the following weeks, our customers adapted as delivery, curbside pickup and drive-through business continued to expand. Our customers have also adapted with streamlined delivery-focused menus to enhance profitability. Accordingly, restaurant sales have improved sequentially each week through April and into early May, as reported by industry analysts such as Miller Pulse Miller Pulse, Technomic and Baird research. Average check size has increased, reflecting delivery and takeout with orders for families or larger groups as people are eating out at home. Sectors that have fared better during this period include health care, retail, C-stores and restaurants offering drive-through or delivery, such as quick-serve and pizza. We've also seen school systems and government less affected as they continue with budgeted programs. Many of our school system and university customers appear to be continuing with programs to refresh their foodservice operations, and in certain cases, have started those activities early during the shutdown. Our independent casual dining and fine dining customers have been hit the hardest. While some dine-in locations have started to offer curbside pickup, they are largely closed, and in many cases, unfortunately, may not reopen. Internationally, the impact and responses to our customers across the globe are very similar to what we have seen in the U.S. market. In China, the first market to experience the pandemic, we have seen restaurants reopen, including dine-in, although traffic remains considerably impacted. Our order rates in this market, which were sharply down starting in January by approximately 70%, improved late in Q1 and remained down approximately 25% in April. Given the large installed base in the U.S.A. and around the world, much of our business is generated from existing restaurants through service, replacement, menu changes and operating initiatives, comprising approximately 75% of our equipment revenues. As a result, we are positioned to withstand the impact of a downturn. As we emerge from the crisis, it is expected that operators will enact new safety protocols for both employees and customers. We will see many of the trends existing prior to the crisis accelerate. This likely will include added focus on off-premise dining, delivery and drive-through; a continued increase in mobile ordering; efforts to simplify menu; greater focus on space utilization and throughput, along with smaller dining rooms and kitchens; continued development in nontraditional foodservice locations, including retail and C store; along with the emergence of new food service models, including modular and ghost kitchens. Labor will continue to be a primary challenge of operators, and there will be a greater use of IoT, data analytics, remote monitoring and restaurant operation through automation. Middleby is well positioned for these emerging trends, given our decision to focus on technology, solutions and growth trends. The significant investments that we have made in R&D during the course of 2019 and into 2020, positioned us with broad-based offerings for our customers. With the recent launch of our Open Kitchen IoT platform by Powerhouse Dynamics, we address many of the issues our customers face through our cloud-based platform by connecting equipment, adding labor savings functionality, food safety automation, energy monitoring and operations automation while providing exception analytics to better capture meaningful data and provide a real-time understanding of what is happening in their kitchen. Open Kitchen has a proven record of saving users millions of dollars and is the only IoT platform that bring together all elements of the open connected kitchen, whether it be connecting any cooking equipment, any refrigeration, any HVAC system, any lighting control, any handheld probes and any other connectable device. With the continued introduction of our Middleby Control and Middleby Connect wear this year, connectivity will be enhanced and equipment operation will be simplified, reducing training requirements, user error and increasing process automation. Our process automation team at L2F has been working hard over the past year, developing automated ghost kitchen solutions, utilizing the leading equipment technologies across Middleby and integrating those utilizing robotics and data analytics. We can provide a more flexible and connected kitchen, utilizing less labor in a smaller footprint. We have also invested in our ventless kitchen platform. We have the broadest portfolio of ventless kitchen equipment solutions. No longer is ventilation required as we can provide all aspects of cooking and kitchen operations without a hood. This provides a smaller, less expensive operation that can be opened anywhere and suited to support nontraditional foodservice locations. Our delivery system solutions include the PUC cabinet, which provides our customers with a touchless solution to stage delivery orders that can be accessed utilizing a QR code received via text on a mobile device. This significantly simplifies complications associated with pickup operations and increases food quality. And importantly, no longer does the customer or door dasher need to interact with restaurant staff, resulting in greater safety for our customers and employees. As we move through this uncertain period, we do so with a strong financial position. We are pleased to have recently completed the refinancing of our credit facility credit facility just prior to the onset of COVID-19. Although the impact of COVID-19 will have significant effect in the upcoming period, the actions we have taken to reshape our business and respond to the current environment, we expect, will allow us to main profitability and generate positive cash flow throughout the downturn. I will now turn it over Bryan to comment further on the financials and Q1 results.