Chris Wellborn
Analyst · JPMorgan
Thank you, Frank. In the Global Ceramic Segment all of our businesses around the world were impacted by government reactions to the pandemic. Within the segment, Southern Europe and Mexico implemented the most dramatic regulations, suspending commerce and our operations for extended periods of time. To improve our performance, we're reducing our cost and complexity and aligning production with demand, while all of our businesses have improved, future demand is uncertain and we will respond as conditions change. In the U.S. Ceramic market, any of our retail customers were closed for some time, while construction continued in most markets, the Northeast and Midwest regions were most impacted during the period due to greater state restrictions. For example, our ceramic manufacturing in Pennsylvania was closed for an extended time along with most of our customers in that region. To manage the situation, we reduced cost across the business, including furloughs to decrease our overhead, cutting marketing activity, differing product introductions and controlling manufacturing and distribution costs. Demand increased faster than we anticipated and our inventories declined as we ramped up production. Presently, all of our U.S. plants are operating and our service level is improving. Our new click ceramic tile is being delivered to our customers and sales should increase throughout the year. Our new countertop facility in Tennessee has become profitable and will improve with higher volume and mix. We have begun producing higher value products with more stylized colors and veining. Our new B2B systems are making product selection, ordering and picking up faster and safer for our customers and employees. We have implemented measures that exceed CDC guidelines to keep our workforce safe. Given pressures on the U.S. ceramic industry, we are consolidating manufacturing into our most advanced facilities and closing our least efficient assets. We are combining some of our sales service centers, where they overlap in local markets. With lower commercial activity, we are refocusing our sales efforts to broaden our position in new home construction. We are taking out lower volume SKUs to reduce complexity and improve our costs. We have made permanent staffing reductions to reduce our fixed costs and align with current demand. The Mexican economy has declined significantly impacting employment, retail and construction. Our manufacturing operations in Mexico are currently running, but were limited during the second quarter under government orders. During this time we were required to pay our workforce without any government assistance. All of those plants are currently running and most of our customers are open for business. To reduce our costs, we are rationalizing our current product offering and aligning our production and workforce with demand. As the peso has weakened, we're increasing our position in the premium market to replace imported ceramic and introducing promotional products to increase our sales. The Brazilian economy is contracting as the COVID pandemic reduces business activity. Interest rates are at historical lows and government programs to stimulate housing sales are being introduced. Our sales are improving as retail stores reopened in Brazil's major cities. Our exports have expanded as the local currency has weakened. With inventories low, we're increasing our production to support local sales and improve our service. We're further improving our cost structures and reducing our workforce. Our Southern European ceramic business was impacted during the period by severe lockdowns, especially within Italy, which was the epicenter of the COVID crisis. Both our customers and our plants were completely shut down for extended periods. Presently, we have limited cases of the virus due to safety measures in the local communities and our facilities. As the country has opened up, our sales dramatically improved. Our Eastern European operations were less affected and demand has improved significantly. Our European exports to other continents are down substantially as major projects have been postponed around the world. All of our plants in Europe are ramping up to satisfy demand and service levels should soon approach our target. Continued government subsidies are being used to manage our ongoing costs. We're introducing fewer SKUs this year and are paring down less productive ones. As with the last downturn, we anticipate higher rates of business failures in some of our markets due to their weak economies. In Russia, our ceramic business declined significantly when the country locked down. Our strong position in new construction and our owned and franchised retail stores provided us with better market access and benefited our business. Sales improved through the quarter and our plants are now operating as similar rates to last year. We are placing a greater emphasis on the new construction channel, which the government is investigating to support the economy. Our Flooring North America segment sales declined substantially in April and then improved throughout the quarter as government restrictions were lifted and consumers started shopping and remodeling their homes. With most home centers remaining open products, such as our premium laminate outperformed as homeowners took – undertook new DIY projects. Our inventories declined as sales improved faster than our manufacturing ramped up. Many of our operations are facing challenges, increasing production due to local health concerns in our communities. To enhance the segment's performance, we're reducing our overhead cost and lowering our SG&A. We are taking out higher cost manufacturing assets and consolidating distribution points. We are streamlining our product offering and investing in more efficient assets to reduce costs. Our LVT sales improved as government restrictions were gradually lifted across the country. A significant part of our LVT distribution is through specialty stores, many of which were closed for periods of time. As our LVT sales improved in the quarter, we are increasing our production, though the spread of the COVID is creating challenges. We have improved our manufacturing speeds and processes, however our progress was slowed because European technicians were unable to travel to the U.S. We are upgrading our manufactured and sourced LVT offering to provide enhanced visuals and features while reducing complexity of our collections. In residential carpet, the new home construction channel performed best with housing improving through the period. The remodeling category slowed as retail and installations activities was suspended in some regions. Our mix and pricing declined as the higher value remodeling channel was more impacted and lower price polyester performed better. We are increasing our production to meet greater demand and improve our service levels. The commercial sector continues to be challenged as many businesses are postponing new investments. The education and government sectors were impacted less and the hospitality channel contracted the most. We're providing both virtual and local outdoor events to support architects and designers working remotely. We believe commercial projects will continue to be delayed and the sector will take longer to recover. Our rug business was severely impacted during April as many of our retail customers were completely shut down and their inventories were not replenished. As the period progressed, home centers and mass merchants rebounded first as consumers used our rugs as an easy way to enhance their homes, e-Commerce continues to grow and its importance as a sales channel for our rug collections. We are increasing our production to improve our service and meet our customer's needs. Our laminate business outperformed our other categories as consumers increased DIY projects while at home. We're operating all of our laminate capacity to satisfy this increased demand. Our unique technology provides waterproof solutions and superior visuals as alternatives to other hard services. We are expanding our laminate manufacturing to support our growing market and introduce the next generation of technology, which we are presently selling in Europe. Flooring Rest of the World results continue to outperform our other segments. We were able to take advantage of more flexible government support as well as cut our expenses across the business. Our laminate and LVT categories performed the best in the period. As LVT production in China has recovered, our patent licensing business has fallen. As we went through the period, we saw strong improvement in sales as stores reopened and replaced their inventories. In the segment, we have a much greater presence in the residential remodeling, which is performing better than the commercial category. Our Australian and Russian businesses held up better than Europe due to different government approaches to the pandemic. Across the segment, we have reduced our overhead costs and are consolidating lower volume SKUs. We are now increasing production to meet emerging demand, while protecting our employees’ health. Our laminate business outperformed our other products as our waterproof collections and new introductions are increasing consumer preference for our products. Through our internet presence, we're supporting our retailers by expanding their online sales. In Russia, our laminate sales declined less and we're increasing the plant’s production to satisfy demand in other regions. Our flexible and rigid LVT sales improved as we progress through the period as retailers reopened in our key markets. Our manufacturing plants were also impacted and are increasing production to satisfy growing sales. Our residential sales have recovered more than commercial as businesses have deferred projects. In Europe, we manufacture almost all of our LVT and is positively contributing to our results. We are continuing to modify our processes to expand our capacity, reduce our costs and introduce new features into the market. In Europe our sheet vinyl is sold primarily through retailers and sales were significantly reduced by store closures, especially in France and the UK. As in other categories, our business has recovered and we are expanding our production to satisfy our customers. In Russia, our new sheet vinyl plant contributed positively to our results, and we have broadened our product offering to increase our market share. Our insulation business was primarily impacted with COVID with our markets in Ireland and the UK affected the most, when restrictions were lifted the category rebounded in June as contractors completed projects already underway. We are expanding our customer base and the geographic reach of our products. Our wood boards faced similar plant disruptions, which impacted both our sales and margins. We introduced a new virtual showroom and developing specialty products to improve our mix. The start of our new waste to energy plant was delayed due to the pandemic and is in now full operation. The COVID crisis was handled differently in Australia and had a less detrimental impact on our performance. The Australian market has largely recovered and we are seeing improved residential carpet sales. Our European LVT collections were introduced during the period and are expanding our hard surface sales in the region. This month, we implemented pricing increases in Australia to offset cost increases. New Zealand's government enforced one of the most comprehensive lockdowns in response to the pandemic, resulting in significant sales declines during the quarter. New Zealand's economy is now open and the virus is currently contained and our sales are improving. Now I'll return the call back to Jeff.