Michael W. Bell
Analyst · BMO Capital Markets
Thank you, Donald. Hello, everyone. In the third quarter, the global financial markets experienced significant declines in both interest rates and equity markets. Under the Canadian Insurance and regulatory capital regime, these market conditions were reflected in our third quarter financial results. Importantly, the impact was moderated by the significant hedging actions and changes in our business mix, which we've consciously taken over the last few years to reduce our risk profile. So we're pleased to benefit from our decisions and actions in that regard. As expected, based upon our communication last quarter, the third quarter loss also included the $651 million after-tax charge related to our annual review of actuarial methods and assumptions, excluding the refinement to the ultimate reinvestment rate or URR. We continue to be ahead of the original timeline on reducing both interest rate and equity market sensitivities despite the challenging market conditions. We've now exceeded our 2014 goal for a reduction in our interest rate sensitivity, and we view the resulting reduction and expected volatility in our future results to be a major positive. MLI ended the third quarter with an MCCSR ratio of 219%, and this ratio does not reflect the benefit of our derisking activities, including our equity and interest rate hedging progress. But also note that our U.S. GAAP earnings were a positive $2.2 billion after-tax for the quarter, and our shareholder equity is now nearly $16 billion higher under U.S. GAAP than under IFRS with the CGAAP actuarial reserves. This is a reminder that different countries' accounting regimes portray very different results, and the Canadian regime is much faster to recognize the impact of these unfavorable markets. Turning to Slide 8, you'll notice that there were a number of notable items impacting the third quarter after-tax earnings. There was an $889 million net loss due to the direct impact of equity markets and interest rates. Within this amount, the direct impact of equity markets resulted in a loss of $556 million. Including the refinement to the URR assumptions, the direct impact of changes in interest rates in the quarter exceeded $300 million. Importantly, our third quarter results benefited from our expanded hedging for both equity markets and interest rates. Excluding the refinement of the URR assumptions, there was a $651 million charge related to the actuarial basis changes. Other market factors caused a net after-tax impact of $900 million on the net increase in the liabilities of the hedged in-force VA block, and I'll describe this in more detail in a few minutes. The expected cost of our macro equity hedging program, based on our long-term valuation assumptions, was $107 million for the quarter. And we also recorded investment-related gains that amounted to $307 million. This is primarily related to derisking activities and investment gains primarily related to fixed income trading and favorable credit experience. There was also a $303 million gain on the sale of our Life Retro business. So overall, we are pleased with the benefit we received in the third quarter results from the derisking actions that we've taken. On Slide 9, we see the impact of variable annuity and non-VA equity-related equity risk on our earnings in the third quarter. Between our dynamic and macro hedging programs, we offset 70% of the earnings impact of the third quarter changes in VA and the non-VA equity-related liabilities. As shown in the pie chart and detailed in the footnotes, we had over $3 billion in after-tax gains from the hedges in place, which offset approximately 70% of the after-tax impact of $4.8 billion from the increase in our actuarial reserves due to the combination of unfavorable equity markets and interest rates. Turning to Slide 10. This shows additional detail on the third quarter result. There are risk factors that we are not able to hedge or consciously decided not to hedge. In third quarter 2011, you can see that these factors included the impacts of higher realized volatility, unfavorable fund tracking and items not hedged like provisions for adverse deviation and policyholder behavior. As you can see on Slide 11, we're still ahead of our original timetable for reducing equity market sensitivity with 56 -- excuse me, 57% to 66% of the estimated current earnings sensitivity now hedged. This puts us ahead of our year end 2012 target and close to our year end 2014 target. And as of September 30, our estimated earnings sensitivity to a 10% equity market decline was $680 million to $870 million, a much better result than our peak sensitivities in 2009 and 2010. Turning to Slide 12, we've exceeded our 2014 goal for interest rate sensitivity. Our estimated sensitivity to 100 basis point decline was reduced to approximately $1 billion, ahead of our year end 2014 target of $1.1 billion. Including 100% of the AFS bond offset, our estimated sensitivity was $300 million at the end of the third quarter, and we are very pleased with this progress in this area. The results of our annual actuarial basis change are here on Slide 13. In total, the net impact of these changes was $651 million after-tax charge, excluding the refinements to the URR assumptions mentioned earlier. Mortality studies were undertaken by a number of our business units in U.S., Canada and Asia. The U.S. Life Insurance review resulted in a reserve strengthening and a $475 million after-tax charge. As we've discussed, this review focused for mortality at older ages, and the emerging trends are subtle and vary depending upon the block of business. For example, a large portion of the reserve strengthening is for the acquired John Hancock permanent life business, where losses started to emerge recently due to older age, older duration experience. On other U.S. Life business, we're seeing different experience depending upon the duration of the business. For example, while we continue to generate mortality experience gains on the early policy durations, we're seeing losses on later duration business and at older attained ages. Additional mortality updates, particularly on the variable annuity block and the implementation of future mortality and morbidity improvements in our valuation methodology for the North American insurance segments contributed to a reserve release with a favorable impact of approximately $742 million after-tax. VA policyholder behavior reserve strengthening was primarily due to reduced lapsed rates on contracts beyond the surrender charge period in the U.S. and reduced lapses on contracts in Canada, which was partially offset by some other changes in assumptions. The net impact was a $309 million charge. Investment updates were due to updates in the GMWB business and the other non-fixed income assumptions including asset purchases. Included in Other is the impact of updated lapse assumptions on Life Insurance products in Canada, the impact of updated experience assumptions for U.S. Life and a number of other nearly offsetting model refinements. Slide 14 is our source of earnings. The expected profit on in-force declined relative to the second quarter of 2011, and key contributors to the decline included the sale of our Life Retro business to Pac Life, reinsurance of a block of individual insurance business in Canada and the inclusion of future mortality improvements in our reserves as part of our annual basis change. The impact of new business strain increased due to lower interest rates at North America and increased investment in Asia distribution. Experience losses primarily reflect the mark-to-market impact of lower equity markets and interest rates, partially offset by gains on our macro hedges and investment gains primarily related to fixed income trading. Management actions and changes in assumptions include the impact of our actuarial basis change and the expected cost of macro hedging, partially offset by gains on the sale of AFS bonds and our Life Retro business. On Slide 15, you'll see our Insurance sales. Sales of our targeted Insurance products grew by 5% over third quarter 2010 on a constant currency basis. Price increases on life products in Japan and China -- excuse me, Japan and Canada in response to the low interest rate environment, reduced growth of our targeted Insurance products compared to prior quarters. On the other hand, in Asia, a number of regions delivered record sales. Hong Kong's record sales were mainly driven by new product launch in the second quarter and the expansion of the bancassurance channel. The ASEAN region also delivered record sales. New products and expanded agency and bank distribution across the region contributed to these strong results. In Canada, Affinity sales of regular and premium products increased 12% compared to the third quarter of 2010. And in the U.S., we're very pleased with our 42% sales growth for the targeted Life Insurance products as we've replaced the majority of the No-Lapse Guarantee UL sales with products with less interest rate risk. So overall, we are pleased with our sales of insurance products targeted for growth. Turning to Slide 16. Sales of our targeted wealth products for the quarter grew by 12% over a year ago. In Asia, sales increased 20% compared to the same period in the prior year. In Canada, Individual Wealth Management sales increased 2%, having been adversely affected by the continued decline in the interest rates and the volatility in equity markets. Despite the challenging market conditions, Mutual Fund sales were strong, increasing 32% compared to 2010, and Group Retirement sales increased 61%. Manulife Bank assets reached record levels, exceeding $20 billion. In the U.S., John Hancock Mutual Funds delivered another strong quarter for sales, with a 27% increase over the third quarter of 2010. On a year-to-date basis, John Hancock Mutual Funds have already exceeded their sales for the full year 2010, which had been a record year. 401k sales were up 10% in the third quarter, although we continued to see competitive pricing pressure in the industry. So overall, we are pleased with our increase in non-guaranteed wealth sales. On Slide 17, you can see that we continue to change our business mix in order to improve our long-term ROE and risk profile. Products that we've targeted for growth have increased compared to the third quarter of 2010, while the premiums and deposits for the products not targeted for growth are down relative to a year ago and even more so relative to 2009. As a result, our products targeted for growth now represent 88% of premiums and deposits. As we discussed in our 2010 Investor Day, changing the mix of our business is an important priority and we're pleased with our progress to date. Slide 18 demonstrates that our diversified investment portfolio also remains high quality. Our invested assets are highly diversified by sector and geography and have limited exposure to the high-risk areas noted on the slide. We continue to view our investment management as a significant competitive advantage. Turning to Slide 19. You'll see that we booked a net credit experience gain in the third quarter, and this is our fourth net gain in this area in the last 5 quarters, a very good result. Moving on now to Slide 20. This slide summarizes our capital position for MLI. Our capital ratio for our main operating company was 219% at the end of the third quarter, and we believe that we have a substantial buffer versus our policy obligations, particularly in light of our provisions for adverse deviation and our increased hedging. On Slide 21, our sensitivities to changes in interest rates can be seen here in more detail. I'd note that the Canadian actuarial standards of practice requires to use the most conservative of a number of prescribed scenarios in our reserving. As a result of the recent changes in interest rates, the third quarter sensitivities for 100 basis point decline include the estimated impact of switching to a different reserving scenario in some geographies, and this is different than several prior quarters. Please note that all the estimated sensitivities are approximate and based on a single parameter. As we've discussed before, there is no simple formula that can accurately model all of the moving parts. Turning to Slide 22. We've outlined some of the potential future impacts if we experience an unfavorable, prolonged low interest rate environment. We've identified 3 first-order impacts: First, the initial reinvestment rate assumptions for fixed income investments used on policyholder liabilities are largely mark-to-market on our current balance sheet. And since we've already recognized the current drop in rates in our September 30 reserves, we would not expect further material charges if rates were to remain constant. Second, the ultimate reinvestment rate or URR for fixed-income investments, used when we reserve for cash flows 20-plus years in the future, is a formulaic calculation defined as 90% of the 5- and 10-year moving average of the risk-free rates. If low interest rates continued into the future, the moving average would continue to drop closer to the current rates, and we estimate that if rates were to remain at September 30, 2011 levels for the next 10 years, the cumulative future URR charge would be approximately $2 billion to $3 billion after-tax. The third impact will be higher new business strain resulting from the difference between the current investable returns and the returns used in pricing the new business. This impact could continue until the products are repriced. And there are also a number of second-order impacts listed here on the slide, and these second-order factors are more difficult to explicitly estimate since there are so many moving parts, but some may add to the potential aggregate negative impact if interest rates remain low. On Slide 23, you see that our net income in accordance with U.S. GAAP for the third quarter was $2.2 billion, which is $3.4 billion higher than our results under IFRS. The primary contributors to the difference in the third quarter were VA accounting differences, which totaled $2.5 billion, and other mark-to-market accounting differences which totaled $900 million. Turning to Slide 24. Total equity under U.S. GAAP was nearly $16 billion higher than under IFRS. The main driver to this difference was the higher cumulative net income on a U.S. GAAP basis of nearly $10 billion as IFRS and the Canadian accounting and actuarial regime has forced us to recognize the negative impact of recent unfavorable conditions more quickly. I'll now address 3 topics listed here on Slide 25, which may be on investor's minds. The first is whether there is any update to the 2015 management earnings objectives described at Manulife's Investor Day in November of 2010. Let me start by reiterating what we've said previously, that the lower interest rates and underperforming equity markets since the Investor Day both do represent headwinds to management's 2015 earnings objective. Having said that, we did consciously build in contingency when we developed the 2015 consolidated objective. While we recognize that the recent deterioration in the economic conditions is putting pressure on achieving management's objective to grow earnings to $4 billion by 2015, we remain committed to this as our earnings objective. Nevertheless, additional potential headwinds and risk factors have become evident as a result of higher economic uncertainty and volatility, which may result in a revision to these objectives at some point in the future. So for example, additional actions taken to stabilize earnings and further strengthen capital such as increased hedging, decreasing sales, additional reinsurance or other corporate actions could reduce the 2015 earnings objective. In addition, continued underperformance in equity markets and the impact of flat interest rates, including the second-order impacts on Slide 22, could also make that objective unachievable. Overall, we have not backed away from the $4 billion goal as our management objective, but we acknowledge that there are now a lot more headwinds and risk factors than there were earlier. The second question is around the net impact of market factors on VA guarantee liabilities that are dynamically hedged. As a result of exceptional market volatility, combined with the decline in equity markets in interest rate levels, there was a net after-tax impact of $900 million from the increase in VA guarantee liabilities on the block that is dynamically hedged. Approximately 1/3 of these impacts relates to the provisions for adverse deviation or PfADs on the hedge block of business. Recall that we do not attempt to hedge our exposure to changes in PfADs. A number of items contributed to the balance of the net impact. These factors include but are not limited to higher realized volatility leading to higher hedging costs, fund tracking error, policyholder behavior and other items in our hedged VA block that we do not or cannot hedge. Overall, we feel good about the effectiveness of the hedging program to date, but recognize that hedging does not completely eliminate all earnings volatility or all the VA risks. The third question relates to the potential for goodwill impairment in the fourth quarter. In fourth quarter 2011, we will be conducting our annual goodwill impairment testing as part of finalizing our 2012 business plan, which includes the update for our in-force and new business embedded values. Early indications suggest that the current economic environment, including the persistent low interest rate, will likely put pressure on the recoverable goodwill amounts related to our U.S. Life Insurance businesses. In particular, these updates could result in an additional goodwill impairment, that we do not expect the impairment to exceed $650 million, but the impact may be material to net income in the fourth quarter of 2011. Now this would have no impact on our MCCSR. So overall in the third quarter, the direct impact of lower equity markets and interest rates could have been substantially worse without the significant expansion of our hedging programs over the last year. The net loss for the quarter included our annual update to actuarial methods and assumptions. We remain ahead of our original timetable for reducing equity market and interest rate sensitivity, and in fact, we've now exceeded our 2014 goal for interest rate, earning sensitivity and are close to our 2014 goal for equity markets. MLI's MCCSR ratio was 219% at the end of the third quarter, which we view as a strong capital buffer, particularly in light of the significant hedging. We also continue to successfully change our mix of sales to the products which we want to grow. This now concludes our prepared remarks and operator, we'll now open the line to Q&A.