Michel Abbas Khalaf
Analyst
Yes. Cave, it's Michel. Thank you for the question. Yes, I think we're sort of really excited about the potential of emerging technologies, broadly speaking, AI in particular. And as we discussed at Investor Day, we view technology as a key enabler of our New Frontier strategy. I would say scale is important and matters here, and our scale has enabled us over a number of years of making important investments in this space. Those investments have been helpful to us from an efficiency perspective as well as in terms of enabling our growth. A few things that I think position us really well in terms of taking advantage of AI and of emerging technologies is one that we've been on a multiyear journey to modernize our legacy systems here, also in improving and enhancing the quality and the governance of our data. Also, we've been on a multiyear journey to reengineer and in some cases, we imagine a lot of our key processes here. Those are important because for AI and emerging technologies to really be force multipliers, you have to inject them into contemporary processes and a sort of a modern infrastructure and systems. And I would say also the continued evolution of our culture here is important because we've been promoting a culture of experimentation of challenging the status quo at all levels of the organization. So all these things taken together, along with a mindset that views AI as a disruptor to many industries, including our own in a positive sense, have led us to be early adopters, and we've implemented a number of not only experiments, I would say, a lot of these are now in full production mode, both on the -- from a productivity and efficiency perspective as well as in terms of the customer experience and enabling growth as well. And we're seeing really good results and traction here. I think we're still in the early days of what this technology is really going to deliver for us. But we certainly feel really good about how we're positioned, including sort of the partnerships that we've established. Some are well-established partnerships with key players in the space, but also a lot of partnerships with more specialized players that provide us with plug-and-play type solutions as well. The areas where we are seeing a big impact, I would say, already are in the programming space, application development, if you like, call centers, claims as well, but many others, and it's a good balance between productivity and efficiency as well as growth-oriented initiatives. I hope this helps.