Michael C. Mac Donald
Analyst · Canaccord Genuity
Thank you, Katie. Good afternoon, everyone, and thank you for joining us. On today's call, I will provide you with an update on our strategic initiatives and discuss areas of our business where we continue to work on generating efficiencies to improve Medifast's future growth and long-term profitability. Tim will review the financial results for the third quarter in more detail and discuss the full year 2013 revenue and EPS outlook. I will then provide closing remarks, and we'll open up the call to take your questions. In the third quarter, we remained very focused on reaching our profit objectives for 2013. I'm pleased to report earnings of $0.41 per share, in line with our guidance, which was in the range of $0.38 to $0.42 per diluted share. This result was achieved despite a challenging consumer spending environment, in which our sales for the quarter fell below expectation. During the third quarter, we closely controlled spending while monitoring our strategies to attract new clients and increase retention. We will continue to be disciplined to find the right balance to achieve growth and profitability across our Take Shape for Life, Medifast Direct, Medifast Weight Control Centers and Wholesale Physicians sales channels. I will provide an update on each of them for you today. Before I do that, I want to reiterate that our team has a comprehensive multiyear plan in place that we started when I joined the company, and we are continuing to refine the operational and strategic initiatives with a constant goal in mind: To drive profitable sales growth and prudently manage our cost and expense structure to maximize Medifast's earnings potential and cash flow generation long term. While economic headwinds have impacted our business in the last few quarters, we believe we have taken the steps to ensure Medifast is well positioned to realize long-term profitable growth across each of our sales channels. Specifically, we believe over the next few years that greater improvements should flow through our business as we implement plans to address the following strategic initiatives: growing the tools to increase client and coach acquisition and retention in Take Shape for Life, essentially making it easier for coaches to share our story while balancing our product offerings to attract new clients and retain existing clients as they transition to long-term healthy living; constantly evaluating correlations between our revenue and marketing initiatives at our Medifast Direct sales channel; remaining flexible to enable prompt adjustments through promotional campaigns and advertising initiatives that move the key acquisition, retention and conversion levers; expanding our franchisee relationships with both existing and new partners while we execute the sale of our corporate Medifast Weight Control Centers and transition them to the franchise model; and finally, gaining a stronger contribution of revenue from our international expansion with Medix throughout Mexico and South America and launching our products and programs in new geographies in Canada. I will now take a few moments to discuss our third quarter results across our multiple sales channels in a little more detail. Revenue in the direct sales channel Take Shape for Life increased 1% to $56.2 million in the third quarter of 2013. We ended the third quarter with approximately 11,700 active health coaches, an increase of 8%, as compared to the same period last year. The average revenue per health coach per month for the quarter decreased slightly to $1,530 compared to $1,630 in the third quarter of 2012. In the quarter, we had the pleasure to hosting many of you at our Take Shape for Life Annual Convention in Nashville. We had record attendance of 3,140 attendees and focused on new product introductions and tools for client and coach acquisition. In addition, we educated our health coaches further about the improved fully integrated compensation plan that began phasing in during September. We continue to be pleased with the implementation and acceptance of this plan and believe it will drive creating long-term growth and profitability in Take Shape for Life. In September, we hosted Take Shape for Life's first-ever business achievement summer. This exclusive event provided our health coaches with an intimate training experience that allowed individual business planning. Also on September 12, Medifast health coaches across the country took part in the first-ever Discover Your Optimal Health day. Here at Owings Mills, in our corporate offices, we hosted 1 of 250 walks that took place across the United States. We believe that this monumental event was extremely beneficial in raising awareness for Take Shape for Life and also continuing to position Take Shape for Life as the key player in helping people create a healthy, active lifestyle. We look forward to participating in this annual event in the future. In addition, we recently hosted our annual Sundance leadership event for our established Take Shape for Life leaders. At this event, leaders were taught skills to help develop their own businesses and techniques to help grow the team of health coaches they mentor. We believe that Take Shape for Life is well positioned for growth in health coach and client acquisition and retention. As previously mentioned, Dr. A's book tour for Discover Your Optimal Health was a tremendous success. The tour concluded this quarter and we are pleased to see his book on multiple bestseller lists, including in New York Times and USA TODAY. Most importantly, we are proud of the tremendous impact this book will have in helping individuals choose health, particularly around the Take Shape for Life trilogy: mind, body and finances. Last quarter, we shared the impressive Medifast brand awareness gain from 25% to 40%, achieved as a result of our fun health [ph] brand campaign and investment. Now that football season is underway, we are, once again, excited to partner with Notre Dame to promote the weight loss and long-term health benefits of Medifast to a national audience with one of the most iconic sports brands. This integrated campaign includes Medifast branding on the Notre Dame's official athletic website, in-game radio advertisements during football broadcasts, as well as print and television coverage. We look forward to this partnership as an exciting opportunity to increase Medifast's brand awareness, reaching a large national audience. Medifast Direct channel revenue decreased 19% to $17.2 million. We closely monitor our key eCommerce trends, including unique visitors, conversion rate, average order value and order volume, along with many other key metrics. As a result of our ongoing analysis, we adjusted our spending while reevaluating the effectiveness of our approach. In the third quarter, we believe that additional marketing spend will be less effective in light of the above trends, as well as consumer spending behavior. We implemented several new strategic initiatives to increase our customer acquisition during the quarter, including our new homepage, community page, weight loss transition and maintenance page and our expanded blog. We expect to implement several other initiatives in the fourth quarter to position us well for the new diet season in January. These initiatives include the launch of our mobile-friendly site, incremental customer acquisition and loyalty offers and improved tools to follow up with visitors while they evaluate their weight loss alternatives. While our total company advertising spend decreased 26% to $5.5 million versus the third quarter of 2012, our total company revenue-to-spend ratio improved to 15.8:1 versus 12.3:1 in the third quarter of 2012, which highlights our focus on spending efficiency. More importantly, we're able to identify close correlations between the various spending elements in key metrics. At Medifast Direct in particular, we analyze new and returning visitor ratios and are they in line with our digital advertising mix. Likewise, we saw the impact of our new direct response television advertising in corresponding traffic patterns. As we enter the fourth quarter, we will continue to spend conservatively, while we implement plans to reengage spend in 2014 to drive growth in this channel. Additionally, the significant upgrades to our website, which I mentioned earlier, align well with our incremental e-mail marketing capabilities and the ongoing engagement with customers established across our technology platforms. We are confident that these enhancements will continue to improve the user experience and will both attract new customers to discover Medifast products and offer compelling content to keep existing customers longer. The talent of our employees is clearly one of the strengths behind our success at Medifast. We continue to invest in the development of our team while making adjustments where necessary to ensure we have people positioned for success. During the quarter, we've realigned the strength of our organizational capabilities to adapt to our current and future strategic plans. We strengthened key positions in functions such as marketing and finance while creating incremental roles to drive our product development and clinical research capabilities. We remain committed to expanding and improving our meal replacement line, along with other healthy and nutritious products. During the third quarter we launched several new products, including our new Blueberry Muffin Soft Bake, which was the first fruit soft bake added to our popular line. We also saw great demand for our newly launched cookie dough and peanut butter chocolate chip chewy bars, which have already been customers' favorites, as well as our new fruit smoothie category, comprised of triple berry and pineapple mango flavors. As we move into 2014, we are planning to launch more new product categories, which will bring incremental sales opportunities across our channels. These new products, combined with the introduction of new program technologies, will help support long-term maintenance and healthy living habits. In the third quarter, the Medifast Weight Control Centers and Wholesale Physicians channel revenue decreased 7% to $13.2 million. Despite these sales results, we already realized $140,000 profit improvement as compared to the third quarter of 2012. The company experienced sales declines in its corporate centers, partially offset by growth in its franchise business. Same-store sales for corporate centers opened greater than 1 year decreased 18% as compared to the third quarter 2012. This was consistent with our expectations, in part, due to the plan to sell certain corporate centers and subsequently converting them to the franchise model. We ended the third quarter with a total of 83 corporate locations, all of which were in the comparable store base and 36 franchise locations, and we closed 3 centers this past quarter upon lease expiration. Last quarter, we announced our intent to sell existing corporate centers and transition them into the franchise model over the next 12 to 18 months. This will allow the company to optimize franchise performance, heighten focus on franchise location expansion with both existing and new franchise partners, and provide strong foundation for future growth and profitability. We will update you in the future as we have actual transactions to report. We continue to make good progress on the international front with Medix. In September, I was thrilled to attend the grand opening of the first international Medifast Weight Control Center in Mexico City. The center will be the first of approximately 30 centers that Medix plans to open over the next several years. Our partnership with Medix provides Medifast with the opportunity to expand distribution of our products to Mexico, Central America and South America. We recently made our first shipment into Colombia, and we expect to initiate our expansion into Canada within the next few months. We continue to explore ways to grow the Medifast brand internationally to help fight obesity on a global basis. Our objective is to find opportunities in our new markets with low capital investment and a focus on increased profitability. And I'm proud that we were chosen once again to be named one of Forbes magazine's best small companies in America. We are truly honored to be recognized on this prestigious list, ranking #16 this year. This is our fourth consecutive year on this list and speaks to the strength of the overall Medifast business model. We thank all of our stakeholders for their support. We know that consistent performance is a team effort for many individuals. In summary, we will continue to focus on improving our operations and managing our investments appropriately. Our team continues to focus on profitability for the remainder of 2013 while we prepare our plans to drive profitable growth in 2014 in all distribution channels. We are working hard to bring a number of product and program expansion opportunities to market-adjacent categories while we continue to explore partnerships to leverage our product development and manufacturing capabilities, including both branded and private label partnerships. When combined, these activities create great optimism about our future prospects and our ability to grow. I would now like to turn the call over to Tim Robinson, our Chief Financial Officer, to review our third quarter 2013 financial results in more detail and provide you with our outlook for the remainder of 2013.