Mark Ordan
Analyst · Credit Suisse, go ahead
Thanks Charlie and good morning everyone. Along with Charlie, joining me this morning are Marc Richards, Dr. Mack Hinson, Dr. James Swift, Dominic Andreano and John Pepia. My comments this morning will be in three areas: the results we reported this morning, the essence of what we do as a company, and how we are strengthening and reshaping Mednax. I’m quite pleased with our results for the quarter, which were ahead of what we could have foreseen when we talked to you in February. Our patient volume strengthened through the quarter, ramping up through March and into April. I'm sure most of you saw the statistics published by the CDC, which indicated a sharp downturn and a nationwide birth in the fourth quarter of 2020. As you know, we experienced the same trajectory at the end of last year, but to a significantly lesser degree. We believe this reflects the typical profile of the hospitals where we provide neonatality services, which tend to be larger and bigger markets and with extensive labor and delivery services, including robust neonatal ICUs. It may also reflect our geographic footprint, which has a heavier weighting in their two growing states of the markets. With that, going to the first quarter, there’s roughly 400 hospitals that make up our own birth statistics as downward trajectory in births did not continue. Adjusting for the leap year, total births at the hospitals where we provide NICU services were essentially unchanged in Q1, which is better than what we reported in late 2020. Lastly, while it’s too early to make a final call, the improvement in our payor mix so far suggests that the volatility we experienced in November and December could have been more of an anomaly. To give you one quick insight into how this rebound and trends impacted our results, our revenue for the quarter, excluding the Cares money we recorded was over $30 million ahead of our internal expectations, which translated into meaningful year-over-year growth and adjusted EBITDA versus the expectation we shared with you in February that could easily be down versus 2020. Looking ahead to our full year 2021 expectations, we expect that our 2021 adjusted EBITDA will be at or above $220 million; I’ll explain. I said last quarter that we’re looking closely at our 2019 adjusted EBITDA of $265 million before the pandemic as the best available benchmark for how our business is recovering, as well as backing out our estimate that the 2020 impact of the pandemic was roughly $40 million to $50 million. If you look at the first quarter of 2021, our adjusted EBITDA of $45 million is still below the first quarter of 2019 and when we reported – and that's when we also reported $50 million in adjusted EBITDA. And when you exclude the roughly $4 million in contributions from the Cares fund we recorded this quarter, we were roughly 18% below Q1 2019. So, while I'm certainly pleased with our results, it's still clear that we're not back to normal, and in fact that our first quarter results reflect a similar run rate of COVID impact to what we experienced last year. I don't think this should be surprising given the unique nature of the services we provide and the time lag of this COVID impact and since much of our patient volume is based on pregnancies and childbirth timing. Lastly, I’ll add that our operating results for the past two quarters have been unusually volatile, so we're also mindful of the still uncertain nature of outlets where consistently we’ll see things recover. Now, I’ve talked for a couple of quarters about my confidence that we can achieve a run rate of $270 million in adjusted EBITDA once we move past the impact of the COVID-19 pandemic. Our results bolster our confident that we will reach and exceed that run right. But I'm not confident just because we saw better trends over the past couple of months. I'm confident because we continue to push our operating plans and because we are reshaping how we do things here. Our singular focus at Mednax is to reinforce our position as the foremost provider of women's and children's healthcare in the markets we serve, and to do so efficiently and as the best partner we can be to the patients we serve, as well as to the payors and health systems we work with. So let me talk about what we've been focused on and speak to our core pediatrics and obstetrics notables. It's all about the patient. Since Mednax first began caring for mothers and babies in their most challenging times about 40 years ago, the only absolute imperative that our Founder and Board Member Dr. Medel prescribed has been, ‘take great care of the patients.’ Much of my time is spent with our clinicians, hospital partners, prospective partners, and of course with my team, and I can attest to this unwavering commitment. There is an unshakable conviction at Mednax that if we only take great care of the patient, everything else will follow. Now that’s easier said than done. To take the best care of the patients, the mothers, babies and children requires a lot of work and investment. First, we have to recruit and retain the finest physicians and clinicians. Second, to do this we try to provide more support for our affiliated clinicians than anyone else in our field. Third, we are the foremost independent research organization in our field of medicine. Including complex newborn screenings, one in four babies in the U.S. are patients of ours. We have more knowledge and data in these areas than anyone else. And since our care is provided of course at the very local level, we have to provide more support for our affiliated clinician in each market where we are in than anyone else. Finally, we must always lead in our field. For example, one of the most critical and active parts of our organization is our clinical support group. This group, along with our full support team makes sure that we can continue to advance our skill and knowledge for the sake of our patients. In two weeks, as we did even during the depth of the pandemic last year, we will be holding our Annual Medical Directors Meeting where over 2,000 clinicians will actively participate and we’ll learn from research, quality and clinical experts. On top of these areas, we provide systems support, recruiting support and every other kind of help to allow our clinicians to again, ‘take great care of the patient.’ This long winded tour of what we do is what I believe makes us the choice among our nation’s outlets. This is what makes us a leading choice, a partner for great medical care. This is what makes us the leading referral choice of physicians who want their patients to be in our care during their most difficult minutes, days and weeks. I've spoken about our drive to imply our practice data to the dashboards to improve patient access. This has and continues to be of paramount importance to us; the steady drumming [ph]. We want to be certain that a patient who needs care from one of our affiliated physicians gets that care as soon as possible. I'm sure anyone on this called can relate to how a medical appointment process can win or lose loyalty, and we know the business leaders and owners, the affect that this can have on volume. So we're working with all of our practices to help them make scheduling as driven and efficient as we can, making sure their appointments are kept, immediately rescheduling no-show, back filling cancellations, using our scheduling tools to open additional slots, staggering staff outreach and referral management, they are all part of this necessary equation. We've already seen improvement in many practices, particularly in terms of higher percentages of kept appointments and reductions in no-shows. This focus is also helping us to share best practices and create benchmarking capabilities so we can measure how effective our data has on the practice scheduling and every measurable factor beyond just the post-COVID recoveries we have recently seen. We also recently welcomed a new leader in telehealth, to make us – to help make that boulder the truly active part and what we are for our patients. We all know that a physical visit is not only needed or possible and we will make our telehealth process fluid to help our patients and attract new patients. This efficiency and effectiveness is also required for our growth plans. Our sales and business development team has reengineered a focused, market-by-market approach that’s driven by local intelligence and relationships. We've also added resources to this team to make sure that we are highly integrated, not just in identifying and winning new business, but providing services quickly and seamlessly to the partners who put their trust in us, and in pediatric affiliated physicians. In my view, we’ve lacked until now two other major ingredients to propel us forward. First, our patient relationships have not extended past our subspecialty practices. We need to make sure as well as we can that when a patient needs to see a physician in our network, they can do so as quickly and easily as possible. We are moving forward in Pediatric Urgent Care to develop plans for expansion in their business in markets where we have a significant interest and we will expand with our brand name Pediatrics. We believe that providing pediatric primary and urgent care in patient friendly, dedicated clinics will allow us to give patients easier access to the exceptional specials across the organization when they need it, and will also help strengthen our relationships with the communities where we provide services and with our hospital partners. And maybe more significantly, we believe nobody knows how to care for babies, children and mothers like we do and we want to fully extend the types of relationships we currently have. When a mother and child want to find the best primary and urgent care practice, our answer should be and will be, ‘right here with us at Pediatrics.’ Second, our brands Pediatrics and Obstetrics are not widely known. We do believe our hospitals hardly know our name very well and more importantly, they know that they can rely on us for what we can do to their patients. But patients learn about us and count on us at their most challenging times and then they move on. Our perspective practices and clinicians do not only think of who we are and what we provide as they slot their career paths. To address this, and all of our work, we've launched a marketing campaign and it’s obvious the key theme is trust. Our ads are going to be widespread and they are completely authentic. They feature only our own doctors who speak about why people should trust them and trust us. We will continue to reach out to reinforce the very unique importance of pediatrics and obstetrics. In hospitals pediatrics and obstetrics we trust lifesaving, world-class clinicians; our brand will be known for that. I’ll finish this morning where I started. We're working to ensure that Mednax can be the best possible partner to the patients we serve and to the physicians, payers and health systems we work with. All driven by our mission to take great care of the patient, while at the same time taking great care of the business. This isn't always easy, but we have a long track record that working hard is the best solutions when we need to. With that, I'll turn the call over to Marc Richards to provide some more details.