Pete Christothoulou
Analyst · Deutsche Bank
Thanks, Ethan. And thank you, everyone, for joining us for our fourth quarter conference call. 2015 was a transformational year for Marchex. We focused our entire Company towards one opportunity. To provide global brands extraordinary insights into the mobile consumer journey through uniting the physical and digital worlds. We removed several divergent priorities in the business, including selling the Archeo assets. We worked aggressively to build new partnerships with leading global brands and agencies, strengthen our team, and launch groundbreaking products that solve many difficult problems enterprise marketers face in mobile advertising. We are firmly establishing our position as a next generation advertising analytics company. Mobile has forever changed the consumer journey. We are spending more time than ever on our smartphones. It is second nature to research our mobile devices and interact with the business either over the phone or in a store. Understanding this behavior and connecting every data point of this new online to offline consumer journey is the next frontier in marketing analytics. While this theme will develop over the next decade, the winners are being chosen now. Marketers are struggling to understand how to improve the mobile consumer experience. They lack visibility into which mobile ads drive consumers to make purchases over the phone or in their stores. Mobile measurement is vastly more complicated than measuring desktop e-commerce, which was the first phase of analytics. Marketers now recognized that using the same methodologies to measure mobile simply doesn’t work. The second phase of marketing analytics, measuring online to offline actions, is a significant opportunity. In fact, we believe this opportunity is 10 times the size of desktop e-commerce. It has been a hard problem to crack and the right technology has not existed to solve it until now. This is the problem we are solving. We are building the most powerful set of analytics tools to deeply understand the online to offline path to purchase. These tools empower marketers to maximize advertising returns and greatly improve consumer experiences. In a few years we expect to have the capability to measure and analyze any digital advertising format across any type of media, and connect any offline purchase outcome, while delivering this data in real-time directly into marketer workflows. In 2015, we focus on solving acute client pain points and accelerating our product innovation. We integrated Real-Time Call DNA across our products, bringing insights into the customer journey for the first time for media source through the conversion funnel. We also introduced search analytics and display analytics. The only products on the market that can automatically track the mobile consumer journey from any search keyword or display impression, all the way through the call conversion. We made further improvements to our products by leveraging call intelligence from a growing first-party mobile data set. A data set that becomes bigger and more valuable every day and we believe is unmatched in our industry. To capitalize on this product momentum, we formed strategic partnerships crucial to expanding enterprise client relationships, including partnering with the two largest agency holding companies in the world. GroupM Xaxis and Omnicom media group, further validating that global leaders trust Marchex to support their needs. Other partnerships included marketing technology providers such as DoubleClick and deeper integrations with companies like Kenshoo, which have directly integrated our data into their systems and workflows. Based on client demand from companies including Bridgestone and CBK Global, we expanded internationally and now have availability in 10 markets including geographies in Europe, Canada, Australia and New Zealand with leading global brands. We deepened our existing enterprise client relationships and accelerated multi-million dollar commitments with category leaders such as T-Mobile in communications, Bridgestone/Firestone in auto, and Time Warner in cable and satellite. We added many new relationships with market leaders across our core categories. Such as AT&T, in-home services with our digital life products, Carnival Cruises in travel, Verizon wireless in communications, and Wyndham Hotels in resorts and hospitality. Internally we brought in experienced senior leadership across our sales, marketing and client services organizations to increase demand generation and create category specialization. We are now working with some of the largest, most sophisticated global brands in high spending advertising categories. In fact in three of our core enterprise categories, auto, communications and home services, we grew by 50% on average and yet we have only penetrated a fraction of those verticals. We live in a mobile on-demand economy. Global smartphone growth is projected to nearly triple to more than 6 billion devices by 2020. Consumers in the U.S. alone are expected to make more than 160 billion calls to businesses from smartphones by 2019. Nearly double today's volume. Purchase behavior is increasingly influenced by our mobility and easy access to our mobile phones. With U.S. mobile phone, mobile ad spend projected to grow nearly 3x to $62 billion by 2019, we believe these digitally influenced offline interactions will only grow. Over the last nine months I have met with leaders from the largest advertising agency holding companies. Many of the largest publishers in the world, as well as the largest global marketers across auto, communications, financial services and travel categories. What I can tell you is that they are realizing limitations of traditional analytics tools, the same tools they have imported from the desktop world, which can’t measure the online to offline consumer journey. Several clear themes are emerging for them. They want consumer journey mapping and visibility into the mobile blind spot to improve decision-making and return on ad spend. They want to measure mobile consumer engagement at the most granular level possible, every media channel, by publisher, by impression and by keyword. And they want real-time accurate data flowing into their our business intelligence and marketing automation tools. We are exiting 2015 as one of the largest, most innovative analytics companies, trusted by the world's largest brands to bring visibility to the mobile consumer journey through measuring and connecting digital media to offline sales. In 2015, we focused the business on our core opportunity. In 2016, we will accelerate our opportunity through client growth and innovation. Here are the four things you can expect from us this year. One, enterprise client growth, we have annualized revenues of more than $100 million from what we refer to as our enterprise client base and we believe we are less than 10% penetrated in our core categories. While the online to offline theme will evolve over the next decade, the winners are being chosen now. Given the size of the opportunity and the importance of first mover position, we are taking advantage of our momentum and lead and plan to layer in an additional $6 million for our sales, marketing, and related initiatives to accelerate long-term growth. We need to be in a position to capitalize on the initiatives that did not exist in our business 12 months ago. We now have customers in six markets and can support more than 10 international markets overall. We expect our global client footprint will expand in 2016. Two, accelerated product innovation. Our product leadership is evident today as many of the largest global brands and agencies are choosing to work with Marchex. And we expect to add other new relationships and deepen our existing customer base, again the types of problems we are working to solve for our customers. With first priority mobile consumer and ten data for more than 300 million calls and 100 million unique consumer IDs, we have one of the largest, highest-quality mobile datasets in the industry. As datasets become bigger and more valuable every day they can be used to create additional client value and innovation. And with each client expansion or new client win, it grows and creates a larger, more valuable asset for Marchex. In 2015, we used that data to enhance several important features such as Real-Time Call DNA, and two major renovations between search and display analytics. Two products that are far ahead of any competition. These innovations field customer expansion, brought Marchex into new conversations, deepening our footprint and value within client organizations. And in 2016, we plan to at least double the major feature releases to four and further strengthen our client value. Three, expanded global strategic partnerships. Last year we entered into a global exclusive relationship with GroupM Xaxis and Omnicom media group, with access to hundreds of client opportunities that fit Marchex’s strategic client profile. We will take some time as we work to build our agency team and perfect the selling process with each partner, but this remains a long-term growth driver as we work to support global agency customers. In 2016, we expect to sign new agency partners. Additionally we will look to structure strategic relationships with technology providers who can bundle Marchex’s products within their ecosystem. And four, continued commitment to service. We made incredible progress in 2015, focusing on serving our clients and people exceptionally well. Ensuring the success of these constituents is not just our obligation, it is the difference. We are building a unique culture that none of our competitors can match. And continuing to serve them well is a strategic priority that will drive our success. We are committing our company to becoming the online to offline platform of record for the largest global brands. A goal that will require extreme focus and our full dedication. We expect this year will be as busy as ever and we look forward to sharing our progress with you throughout the year. With that, I would like to hand the call to Mike.