Peter Christothoulou
Analyst · Stephens Incorporated. John, your line is open
Thanks, Ethan. And thank you all for joining us on our first quarter conference call. As I mentioned on our prior call in late February, my attention is focused on the two pillars that will drive our success and our growth, our clients and our people. Since then there have been several developments. Our company’s focus and strategy to lead in mobile advertising analytics has crystallized, leading to heightened emphasis on enterprise clients and accelerated product development. We have added more than 20 new enterprise clients to Call Analytics platform, namely due to our recent product launch of Call Analytics Research. We have hired approximately 30 new team members, in areas critical to the long-term success, such as in product and engineering, marketing and client engagement. And we have divested the Archeo domain assets, allowing it to devote more time and energy to execute our analytics strategy and supporting our clients and people. Philosophically, we believe that providing our clients a consistently superior experience must be the undercurrent of everything we do, from technology development to product innovation to client engagement. Protecting the customer experience is what builds trust, which is what forms the backbones of great companies and we are here to build something great. After meeting many of our clients, partners and prospects, to better understand their pain points over the last several weeks, I feel even more confident about establishing Marchex as the world’s leading mobile advertising analytics company. The common theme I am hearing from marketing and agency executives is that understanding mobile advertising outcomes and through return on investment is without a doubt their biggest challenge. This problem developed out of shift and consumer behavior that you saw coming. The digital online platform in everyone pocket is ironically driving offline actions. As consumers, we are increasingly engaging with mobile brands on our mobile phones and those interactions are driving offline sales, whether that’s cooking to call business or walking into a store and it’s a trend that will continue to increase. This dynamic forms a gigantic market gap for enterprise marketers. Mobile is fragmented without cookies to rely on, we have no crumbs to follow the customer journey. In fact, today's entire marketing analytic ecosystem is capable of measuring value offering outcomes, much less tying them back to specific ad campaigns and tactics. With rising mobile usage and expanding budgets, the need for marketers to tie ad spent actual results in real time has never been greater. Once enterprise marketers have real actionable insights into mobile, we believe the budgets will expand at even more aggressive rates. This is a problem everyone is up against and exactly the problem Marchex is solving. Connecting online behaviors to real world, offline transactions in real-time. So far more than 1 billion phone calls have run through our analytics platform, which has given Marchex the intelligence to understand each and every touch point in the customer journey. From the moment, the consumer hits a click-to-call button to the duration of conversation to when that call ends. Opportunity has never been clear. We have become a company that can help provide 360 degree view of mobile marketing efficiency. We are already well down that path and now launching channel specific applications that integrate into existing market or dashboards. And we’re going to launch more to accelerate our capabilities. Conix Research was the first channel specific application we launched, allowing search marketers to see all calls from mobile search campaigns at the key word level and understand which calls converted into sale in real-time. This is the first time marketers have had access to these kinds of insights. Furthermore, we removed the pain from marketers face as they embrace a new product by proactively integrating their data and insights into the existing dashboards. This does create an easy adoption path by allowing clients to take action immediately, which has made Conix Research, one of our most successful product launches. This year our clients will see continued product progress and additional channel specific applications brought to market. Now I want to talk about our people. We’re both empowering the channel we have and investing in hiring new, experienced people to accelerate our opportunity. We will take a measured approach before going hard here because it's necessary. Read book, build and recruit, the best channel in order to position ourselves to capture this market and serve our enterprise clients at the highest level. At this moment, marketers are focused on exactly the problem we solve. And we’ll continue to focus Marchex and prioritize only the opportunities that are core to our mission. Our sale, the Archeo assets, is an example of this prioritization. Clarity not only helps our people operate at a higher level but allows us as a company to attract the best talent to create pioneering innovative technology and build the best place to work. Everything we do from the people we hire, the products we develop, the clients we focus on serving to the capital decisions we make is focused on establishing Marchex as the world’s leading mobile advertising analytics company. I’m very excited with the direction Marchex is headed. And with that, I'll hand the call to Mike.