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Marriott International, Inc. (MAR)

Q1 2017 Earnings Call· Tue, May 9, 2017

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Transcript

Operator

Operator

Ladies and gentlemen, thank you for standing by, and welcome to Marriott International First Quarter 2017 Earnings Conference Call. At this time all participants are in a listen-only mode and the floor will be open for your questions following the presentation. It is now my pleasure to turn the floor over to Arne Sorenson, President and Chief Executive Officer of Marriott International. Sir, you may begin.

Arne M. Sorenson - Marriott International, Inc.

Management

Good morning, everyone. Welcome to our first quarter 2017 earnings conference call. Joining me today are Leeny Oberg, Executive Vice President and Chief Financial Officer; Laura Paugh, Senior Vice President, Investor Relations; and Betsy Dahm, Senior Director, Investor Relations. First let me remind everyone that many of our comments today are not historical facts and are considered forward-looking statements under Federal Securities Laws. These statements are subject to numerous risks and uncertainties as described in our SEC filings, which could cause future results to differ materially from those expressed in or implied by our comments. Forward-looking statements in the press release that we issued last night along with our comments today are effective only today, May 9, 2017, and will not be updated as actual events unfold. In our discussion today we'll talk about results excluding merger-related costs, and we'll compare 2017 results to prior-year combined results, which assume Marriott's acquisition of Starwood and Starwood's sale of its timeshare business was completed on January 1, 2015. Of course, comparisons to our prior year reported results are in last night's press release, which you can find along with the reconciliation of our non-GAAP financial measures referred to in our remarks on our website at www.marriott.com/investor. So let's get started. Over the past few weeks we held hotel General Manager conferences around the world from Toronto to Mexico City, New Orleans to Dubai, and London to Macau. At those meetings we discussed the tremendous potential of the new Marriott International, whether it was capturing economies of scale from our substantially broader distribution, capitalizing on opportunities for revenue and cost synergies, or building on the excitement about our loyalty programs. The enthusiasm and energy of the General Managers was simply terrific. We are successfully melding two talented organizations and it's exciting to see…

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Thank you, Arne. For the first quarter of 2017, adjusted diluted earnings per share totaled $1.01, $0.12 ahead of the midpoint of our guidance, $0.87 to $0.91. Fee revenue contributed $0.06 of the outperformance due to better than expected RevPAR growth, branding fees and incentive fees. Results on our owned, leased and other line outperformed by three pennies largely due to better than expected property results. Adjusted general and administrative costs were better than expected by about $0.03 mainly due to open positions and timing. Worldwide base fees increased $7 million or 3% over prior-year combined amounts, reflecting unit growth and RevPAR improvement offset somewhat by terminations, hotels that converted from management to franchise agreements, and foreign exchange. With higher RevPAR and growing distribution, franchise fees increased 10% in the quarter. Also, included in franchise fees are application fees, relicensing fees and fees from our timeshare, credit card and residential businesses. Together, these fees totaled nearly $100 million in the quarter, 14% higher than combined results in the prior year. Branding fees were particularly strong. Incentive fees increased 2% year-over-year in the first quarter constrained by deferred fees recognized in 2016, and unfavorable foreign exchange. At the same time, incentive fees were about $17 million better than expected, with $10 million of the outperformance coming from a significant number of North American full-service hotels and $7 million from hotels in the Asia-Pacific region. We expect roughly $5 million of our North America incentive fees outperformance at seasonal hotels will be reversed later in the year. Since hotels in the Asia-Pacific region typically don't have owner priorities reversals there are not likely. For the second quarter, we expect worldwide incentive fees will likely be flattish due to the timing of Easter. For the full year, with stronger RevPAR guidance and strong…

Operator

Operator

Our first question comes from David Katz with Telsey Group.

David Brian Katz - Telsey Advisory Group LLC

Analyst · Telsey Group

Morning, everyone.

Arne M. Sorenson - Marriott International, Inc.

Management

Hey, David.

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Morning.

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Morning. Congrats on a nice quarter.

Arne M. Sorenson - Marriott International, Inc.

Management

Thank you.

David Brian Katz - Telsey Advisory Group LLC

Analyst · Telsey Group

I wanted to just probe a little bit more about the guidance, and I know you've given quite a bit of detail around a lot of things, but if I'm trying to balance between your perspective on the economic climate taken in total for the remainder of the year versus the execution of the integration and just the execution of the business combination, how much of your improvement today would you say you would allocate to both?

Arne M. Sorenson - Marriott International, Inc.

Management

Oh, that's a good question. And I'm not sure we've necessarily broken it down that way in our internal calculations, although clearly, as we've noted, the driving – the most significant driving factors in our increase in our RevPAR guidance was the strength of the first quarter, including in North America and the rest of the world, and the momentum that's particularly occurring in Europe and Asia-Pacific. The U.S. results, North American results, as well as the global results, obviously were stronger in the first quarter in part because we took share, so we talked about one point – nearly one point index growth in both the Marriott and Starwood portfolios. And, you know, it would be hard fairly to attribute all of that one point increase to the success of the integration, but I don't at the same time think that it's entirely unrelated to that. And so I think, we are getting a little bit of juice that is coming from bringing these two companies together. At the same time, you know, clearly strength around the world was because of a stronger demand environment as well, so I think the economic – underlying economic situation is also contributing. I can't give you percentages for each.

David Brian Katz - Telsey Advisory Group LLC

Analyst · Telsey Group

Right.

Arne M. Sorenson - Marriott International, Inc.

Management

But both are a factor.

David Brian Katz - Telsey Advisory Group LLC

Analyst · Telsey Group

Got it and if we're looking at the – what's left of the owned portfolios of the combined company, Leeny, where are we in terms of selling things off and how we should – I heard you that you've guided as though the owned portfolio remains where it is. But what inning or what can you tell us about how much progress you've made, and what we might reasonably expect you to sell in the remainder of the year and into next year?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

I think, David, we continue to be comfortable with the commentary that we've made before about selling over $1.5 billion of real estate by the time we get to the end of 2018. I would also say that we continue to be confident that there will be further asset sales in 2017. Beyond that as I'm sure you know, predicting the exact closing and timing of specific transactions is very hard to do, but I think, we're pleased with the progress, and we're moving along.

David Brian Katz - Telsey Advisory Group LLC

Analyst · Telsey Group

Got it. Thanks very much.

Operator

Operator

Our next question comes from Robin Farley with UBS.

Robin M. Farley - UBS Securities LLC

Analyst · UBS

Great. Thanks. I wanted to clarify -

Arne M. Sorenson - Marriott International, Inc.

Management

Hi, Robin.

Robin M. Farley - UBS Securities LLC

Analyst · UBS

How are you? Thanks. About group booking comments. It sounded like what you have on the books for the rest of the year, the pace is sort of like North American full-service group is up 1.6%, and I think, last quarter that you had said it was pacing up 3%, but I don't know if I'm using the same exact metric in both cases. So maybe you can – can you talk a little bit about, it sounds like then maybe it did slow in Q1. Just perspective.

Arne M. Sorenson - Marriott International, Inc.

Management

Yeah, we were in the high 2%s a quarter ago, and again this is full-service in North America, so it's down about a point. And that's – you know, it's not entirely rare to see us – see those numbers moderate over the course of the year, as in the year group bookings are the only thing that obviously can – or we think, that obviously can raise those numbers. We made a point of explaining in our prepared comments that we think we got about 86% of the group business that we anticipate for the year on the books, and obviously occupancies are running high, which means that we are seeing the booking window lengthen a bit, and we are seeing a bit more growth in limited service group business than in full-service space. At the same time, I think there is still some cautionary – what – something cautionary there about the data. It shows that we've got group customers that are a little reticent to make big commitments, but generally this is pretty healthy. And so on balance, we would say don't be alarmed by it, and we see good growth going forward.

Robin M. Farley - UBS Securities LLC

Analyst · UBS

And just based on how much you have booked for the year, where you're pacing now that up 1.6%, is that where you think the year ends? Or it sounded like you said maybe things could moderate during the year. So just want – is that – does it end up being only up 1%? Or just how do you think about how...

Arne M. Sorenson - Marriott International, Inc.

Management

Well, that's probably the best single number we would have at the moment. The – it is kind of a funny year and I think you've heard this from some of the other players. Partly this is because of the holiday schedule and partly it's just the normal vicissitudes of group bookings. But Q1 and Q4 are the strongest quarters of the year, Q2 and Q3 will be a bit weaker and that makes it a little bit hard to forecast all of this stuff. But I would think that, you know, in the high 1s, maybe someplace in that place, would be the best single number we can give you today.

Robin M. Farley - UBS Securities LLC

Analyst · UBS

Okay. Great. Thank you.

Arne M. Sorenson - Marriott International, Inc.

Management

You bet.

Operator

Operator

Our next question comes from Harry Curtis, Nomura.

Harry Curtis - Nomura Instinet

Analyst

Hey, good morning, everyone.

Arne M. Sorenson - Marriott International, Inc.

Management

Good morning, Harry.

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Hey, Harry.

Harry Curtis - Nomura Instinet

Analyst

Just following up on that line of questioning, how is the group pace looking for 2018? It's still early, but – and maybe if you can comment on price, as well.

Arne M. Sorenson - Marriott International, Inc.

Management

Let's see here. The – we're up in the mid single digits, between 4% and 5% for North American full-service for calendar 2018.

Harry Curtis - Nomura Instinet

Analyst

Okay. And then my second question, just going back to the possible asset sales, I just want to make sure that our assumptions are right. The balance of owned hotels in the Starwood portfolio, is that roughly 5,200 rooms in North America?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Sounds about – in North America, I'll get you the specific numbers, but...

Arne M. Sorenson - Marriott International, Inc.

Management

Including Canada, yeah.

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Including Canada, that would – sounds about right.

Harry Curtis - Nomura Instinet

Analyst

Okay, and is it reasonable to think that roughly 300 a key is not – is an okay ballpark to be in in terms of its market value?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Yeah, I'm not going there, Harry. Each – each – that's like kind of saying that Tremont in Chicago is the same as the St. Regis in New York is the same as, you know, Toronto Sheraton. You know, they're each one- just like our children, each one is very unique.

Harry Curtis - Nomura Instinet

Analyst

Yeah, well, you know, you've got to throw out the pitch to get a hit. So, yeah, I'll just end it there. Thanks a lot.

Arne M. Sorenson - Marriott International, Inc.

Management

You bet.

Operator

Operator

Our next question comes from Smedes Rose with Citi.

Smedes Rose - Citigroup Global Markets, Inc.

Analyst · Citi

Hi, thanks. You mentioned the Starwood companies moving over to your the Avendra platform and benefiting from lower OTA fees. And I was just wondering if you could quantify just for sort of the average hotel owner, who's moved now and is enjoying these benefits, do you have a sense of what kind of margin expansion they might be seeing just sort of on average?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Well, first of all, Smedes, I would say so far, very little. So far, in general, this all happened during the first quarter in both cases. So really in terms of Q1 margins, although there's some great work done in benchmarking and working on a host of things across the brand, coming from OTAs and from Avendra, next to nothing.

Smedes Rose - Citigroup Global Markets, Inc.

Analyst · Citi

Okay, well, maybe then as those things are adapted more, and they have a little more under their belt. Do you have a sense of what it could do for the typical Starwood Hotel? Or legacy Starwood Hotel?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

It's going to vary so tremendously in terms of (32:31) ...

Smedes Rose - Citigroup Global Markets, Inc.

Analyst · Citi

Okay.

Kathleen Kelly Oberg - Marriott International, Inc.

Management

... for OTAs. Because remember that in the U.S. it's going to be very different than overseas, and then again Avendra is largely a U.S.-base and there again if you're a suburban hotel that doesn't have a lot of group versus if you have a ton of group that buys lots of food and beverage, it's going to vary – it's going to really vary tremendously. But I will say, it will definitely, you know, be – it will be noticeable in terms of margins from the benefit, but I wouldn't be able to quantify an average.

Smedes Rose - Citigroup Global Markets, Inc.

Analyst · Citi

Okay. And I just wanted to ask, you mentioned some hotels converting from management to franchise, and it's not – I mean, it's not sort of a thing as my kids would say, is that an issue going forward for Marriott? Are there a lot of options for people just to convert to franchise or is that just something that's sort of, well, kind of a one-off general sort of exception?

Arne M. Sorenson - Marriott International, Inc.

Management

I think, it is a trend we've seen for a number of years and is likely to continue, even as we grow the managed portfolio, particularly globally and in the big-box space with new hotels. I think, in many instances, we've seen some hotels get to the point where they need substantial new capital for renovation. Often they're sold in the context of bringing that new capital in, and there is more capital eager to invest in well-branded assets, well-branded assets that have flexibility on who's running the day-to-day operations, and we have seen that it is in our interests, as well, to make those transactions happen in a way that brings the capital interests, helps to bring them up to standard.

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Particularly in North America.

Arne M. Sorenson - Marriott International, Inc.

Management

Yeah. And which is very much a North American phenomenon.

Smedes Rose - Citigroup Global Markets, Inc.

Analyst · Citi

Okay. All right. Thank you.

Arne M. Sorenson - Marriott International, Inc.

Management

You bet.

Operator

Operator

Our next question comes from Felicia Hendrix with Barclays.

Anthony Powell - Barclays Capital, Inc.

Analyst · Barclays

Hi. It's actually Anthony Powell here for Felicia. How are you guys doing?

Arne M. Sorenson - Marriott International, Inc.

Management

Good, how about you?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Hi, Anthony.

Anthony Powell - Barclays Capital, Inc.

Analyst · Barclays

Doing great. You mentioned that you're seeing better higher rated corporate transient demand. Could you single out any industries that are driving that growth or any particular markets where you're seeing the strength? And also I believe last call you mentioned that you were trying to sign up more corporate contracts. How's that going?

Arne M. Sorenson - Marriott International, Inc.

Management

Yeah, I think generally, we are – we feel a bit more encouraged by corporate travel this quarter than we did a quarter ago in the guidance that we provided. But let's be careful about throwing all caution to the wind here. I think you've got, in the corporate travel landscape, lots and lots of different stories. Obviously the energy patch continues to remain relatively weak. In fact I think we were more optimistic about Houston a quarter ago than we are today. We sort of felt like we had hit bottom, and today I think we're a little less confident of that. By comparison, you look at the strength we saw in Washington, you look at the strength that we're seeing still in a number of western markets, we see companies that are reporting better corporate profits and I think as a consequence, we feel a bit better based both on the actual results in Q1, which to be sure was benefited by Easter, but also by sort of what we feel like is tenor in the marketplace. And we have moved more of our transient business, including business transient business, towards retail and to special corporate and away from discount, and so those things are driving a bit of a mix shift within the transient bucket. All good news.

Anthony Powell - Barclays Capital, Inc.

Analyst · Barclays

Got it, thanks. And on your RevPAR index gain can you attribute any of that to customers allocating more of their travel spend to your system due to the merger or are you just better at selling and getting more groups into the hotels?

Arne M. Sorenson - Marriott International, Inc.

Management

Well, I think by definition it means we're getting a bit more of their spend, since we have relatively taken share of the industry. We don't get real time data that would allow us to know exactly how to calculate that, but we are encouraged.

Anthony Powell - Barclays Capital, Inc.

Analyst · Barclays

All right. Great. That's it for me. Thank you.

Arne M. Sorenson - Marriott International, Inc.

Management

You bet.

Operator

Operator

Our next question comes from Patrick Scholes with SunTrust.

Patrick Scholes - SunTrust Robinson Humphrey, Inc.

Analyst · SunTrust

Hi. Good morning.

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Hi, Patrick.

Arne M. Sorenson - Marriott International, Inc.

Management

Hey, Patrick.

Patrick Scholes - SunTrust Robinson Humphrey, Inc.

Analyst · SunTrust

Question for you when we're thinking about your North American RevPAR guidance of 1% to 3%. I think, on a previous question you mentioned or indicated that group was sort of in the 1%-ish to 2% range. How do you think about your two other customer segments, the individual business travel and the leisure? Where would they fit in that range?

Arne M. Sorenson - Marriott International, Inc.

Management

Maybe Laura or Betsy have got something precise here on that, but generally, I would think that leisure will be the strongest. You obviously have some markets which have got complexities around that answer, because of Zika or because of other trends. And obviously those comparisons will get easier as the year goes along, but generally I think we would say leisure is the strongest. The transient, business transient, is obviously the shortest booking and therefore the area we've got the least visibility into it. But I would think that corporate transient travel would be comparable, maybe a little bit better than group. And those are all North American centric numbers too. When you look around the rest of the world obviously you see different dynamics.

Patrick Scholes - SunTrust Robinson Humphrey, Inc.

Analyst · SunTrust

Okay. Can I ask a follow-up question? In your Investor Day, you had talked about some initial steps that you were making with Sheraton identifying sort of the lower-end properties and targeting them first. Can I get a – I'd like to hear a little bit of update on what's – how that's progressing.

Arne M. Sorenson - Marriott International, Inc.

Management

Yeah, we are – we're encouraged by the progress we've made so far, and as we talked about at the Analyst Day, we have – we're well underway in conversations with our Sheraton owners and franchisees to make sure that we are getting the input we need to have from them to publish good, detailed brand standards for the Sheraton brand. At the same time, we have looked at both the bottom 25 and then the next bottom 25, so the bottom 50 Sheraton Hotels, and that's by and large relying on guest survey data and what the guests tell us about the way the hotels are being received. We are in discussions probably with 80% – 80% to 85% of those owners of those 50 hotels. Nearly half of those 50, renovations are already underway. And we've got another handful or so where we've got plans that are fairly specific that are evolving. And so that gets us to close to 60% or so of those bottom 50 that we've already got good movement on. By the way, of those 60%, there will be 2 or 3 which we already think pretty clearly will leave the system, because it doesn't make sense for us to keep them and for them to get the kind of capital that would be necessary for them to meet brand standards. But all of that gives us encouragement, though this will be a multi-year effort.

Patrick Scholes - SunTrust Robinson Humphrey, Inc.

Analyst · SunTrust

Okay, great. Thank you.

Arne M. Sorenson - Marriott International, Inc.

Management

You bet.

Operator

Operator

Our next question comes from Shaun Kelley with Bank of America.

Shaun C. Kelley - Bank of America Merrill Lynch

Analyst · Bank of America

Hi, good morning, everyone. Was wondering if you could just maybe comment a little bit more on the increase to the capital return guidance. So it looks like it moved up fairly substantially versus the last outlook provided. What was the kind of biggest driver, biggest surprise to where you – to what you'd provided kind of earlier?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

So I think the easiest way to think about it, Shaun, is that you have the Westin Maui, which at $317 million at the end of the quarter, definitely gives us more room for the rest of the year, and then you've got the reality that our EBITDA was higher than we expected, and when you think about how you can lever that and use it, it gets you very quickly to $2 billion.

Shaun C. Kelley - Bank of America Merrill Lynch

Analyst · Bank of America

Great. And then sort of the same question as it relates to the costs and the G&A that came in in the quarter, Leeny, but as we think about the $210 million and you guys clearly said a piece of this is timing and related, but kind of what pieces or what components should start to ramp as we move sequentially through the year? And is there any possibility that ends up being, still being a little bit conservative as we just think about some of the puts and takes of the integration here?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Well, I hope so. That's first and foremost. I hope that's conservative. So the way I would think about it is that about, call it not quite half, of the outperformance, I think, you could argue is timing-related, and really will be spent some time in Q2, Q3, or Q4. But then, also, as you think about the hiring that needs to happen in MEA and Europe from the close-down of that, that was definitely part of what ended up driving the outperformance, and all of that hiring is now ongoing, and so the rest of the quarters won't experience that same gap in openings that were held in Q1. So to make a long story short, we do think, when you put the numbers together, that there is probably a little bit more additional savings as we go through the year, but it's also going to be matched with the timing delays that we had in the spending in Q1. So that's how we really get to taking the beat in Q1, and kind of using that for the full year. The other thing I'll point out is that remember, if you're comparing to combined company results, that that – you have to be careful as we look at that quarter to quarter going through the year, because as we moved through 2016, you were finding that there were people leaving Starwood, so the quarter over quarter comparisons get more difficult. When you look at it the full year, as my comments said, we're comfortable that it will be at least $200 million of the $250 million achieved in 2017.

Shaun C. Kelley - Bank of America Merrill Lynch

Analyst · Bank of America

And, sorry, last one, but did you ever – had you ever given that $200 million before?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Well, we talked actually at our last call, we talked about thinking that we'd be roughly $185 million of this $250 million that we felt like in 2017. And frankly, now with the beat, I think we're confident that the $200 million is at least a good number for 2017.

Shaun C. Kelley - Bank of America Merrill Lynch

Analyst · Bank of America

Thank you very much.

Operator

Operator

Our next question comes from Joe Greff with JPMorgan.

Joseph R. Greff - JPMorgan Securities LLC

Analyst · JPMorgan

Good morning, everybody.

Arne M. Sorenson - Marriott International, Inc.

Management

Hey, Joe.

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Hey, Joe.

Joseph R. Greff - JPMorgan Securities LLC

Analyst · JPMorgan

Just back to the topic of group and group pace for 2017, when you look at the components of the group pace, is there a big difference between association or large attendance group versus non-association or smaller attendance group?

Arne M. Sorenson - Marriott International, Inc.

Management

Short answer is, I don't know. I would – let me just take a peek here at these notes. Looks like, in order of strength, association would be the strongest. Then corporate, and not surprisingly, you get into things like government, government would be weakest. But not a huge gap between them, between association and corporate.

Joseph R. Greff - JPMorgan Securities LLC

Analyst · JPMorgan

Okay. And then your earlier comments, in your earlier comments, Arne, you mentioned that financing for new hotel construction is challenging. Are you willing or are you getting requests to invest more in some of these new projects?

Arne M. Sorenson - Marriott International, Inc.

Management

We're not really getting requests to invest in these new projects.

Kathleen Kelly Oberg - Marriott International, Inc.

Management

No. Not meaningfully.

Arne M. Sorenson - Marriott International, Inc.

Management

The bulk of this is about select service franchise development in North America. That is not a place where we have ever really used our balance sheet in a material way, and wouldn't anticipate that that would ever change. I do think, you're not really asking this question, but I'll go ahead and talk about it anyway. I think because of land and construction costs and financing for new builds, I think we're likely to continue to see that 2015 was the sort of peak for signings of select service growth in the United States. And 2016 was obviously strong, as well. I think, 2017 will be strong, but will not be at the same levels that we saw in 2015. And the only way we'll see that ramp back up, I think, would be with definitive proof of a stronger GDP environment, and stronger performance environment, than is even reflected in the guidance that we're giving today.

Joseph R. Greff - JPMorgan Securities LLC

Analyst · JPMorgan

Great. Thank you.

Arne M. Sorenson - Marriott International, Inc.

Management

You bet.

Operator

Operator

Our next question comes from Ryan Meliker with Canaccord Genuity.

Ryan Meliker - Canaccord Genuity, Inc.

Analyst · Canaccord Genuity

Hey, good morning, everybody. Just wanted to talk, shift gears a little bit. Can we talk a little bit about Airbnb. I know it's a topic that hasn't come up in a few months. Seems like there's been a lot of regulation over the past few months surrounding Airbnb, whether it be in New York or San Francisco or across Europe or other cities around the world. I'm wondering if you're seeing, if that regulation is giving you confidence in your outlook, or if that regulation is actually starting to impact your numbers or whether you don't have enough visibility into that yet.

Arne M. Sorenson - Marriott International, Inc.

Management

You know, it's a good question, Ryan. I think, the answer is that Airbnb and the home-sharing phenomenon has probably been less impactful to the RevPAR numbers that we've posted the last number of years than folks might first have imagined. And similarly, is probably less impactful today even with what's happening on the regulatory side in a number of cities and states. Now, we will continue to analyze this data as much as we possibly can to understand it, but I think by and large, they are serving a mostly different customer than what we serve at Marriott. They are skewed much more towards leisure. They are skewed much more towards a value-centric customer in the bulk of their business, and if their business is under pressure because of a regulatory environment, I'm not sure necessarily that that customer immediately pops up and shows up in our hotel suites.

Ryan Meliker - Canaccord Genuity, Inc.

Analyst · Canaccord Genuity

That makes sense. And then I guess, you know, as you think about Airbnb and where they might be going, you know, with the regulatory environment limiting their growth, it seems like there might be an avenue for growth as they potentially enter the OTA market with the idea that they've got proprietary inventory coupled with they already have access to that leisure traveler. Has any – is that something you guys have given any thought to, particularly as you're negotiating with the OTAs in terms of trying to get better commission rates given Airbnb's commission rate is so much lower than what you guys typically pay to the Expedias and the Pricelines?

Arne M. Sorenson - Marriott International, Inc.

Management

Yeah, well I'm not sure that clearly Airbnb's total rates are all that different when you look at what they charge the host and the guest, and combine those two as transactional costs in the platform, but let's stand back maybe for a minute from Airbnb specifically. Obviously, we have spent a lot of time analyzing our relationship with intermediaries. We are interested in having those relationships work for us, as well as they possibly can, and be as cost effective as they can. That is about of course negotiating our relationships with them regularly when they come up, and fundamentally it's about making sure we got a loyalty program that gives us the power to have a relationship with a huge percentage of our transient guests, particularly. And we've got, you know, continued great news on the loyalty space with not just 100 million members that we talked about at our Analyst Day, but signing up a million a month or more, and we feel really good about the way that's going. None of our hotels as far as I know has a single room on Airbnb. They certainly should not have a room on Airbnb so we are not today looking at that company as an intermediary in a way that's anything similar to the relationships we have with other OTAs around the world.

Ryan Meliker - Canaccord Genuity, Inc.

Analyst · Canaccord Genuity

All right. That's it for me. Thanks there. Thanks, Arne.

Arne M. Sorenson - Marriott International, Inc.

Management

You bet.

Operator

Operator

Our next question comes from Bill Crow with Raymond James. Bill A. Crow - Raymond James & Associates, Inc.: Arne -

Arne M. Sorenson - Marriott International, Inc.

Management

Hey, Bill. Bill A. Crow - Raymond James & Associates, Inc.: Given all the – all the what you've already chopped on the integration and what lies ahead, I think you talked about a couple of the things out there for next year, where does the biggest risk lie?

Arne M. Sorenson - Marriott International, Inc.

Management

Yeah, so the – I think, we're off to a good start on the integration, but I think, we are by no means declaring victory today. We've got a lot of work ahead of us. I think, the team is performing extraordinarily well in getting at that work, and they're incredibly energized by what has been accomplished and what we have to accomplish, and what we think we can achieve by accomplishing it. There are plenty of risks around. I think, if you identify one it's going to be around technology. And we are – you know, it takes longer, it costs more than any of us would like, and I don't think that's unique to Marriott or unique to the hotel business. I think, when you look across the corporate landscape, it is what we see in company after company. And we've got to make sure that we are moving as quickly as we possibly can, because these technology platforms will really allow us to drive, particularly the kind of revenue lift that we think is available, by having one reservations platform and one loyalty platform. And of course, secondarily also allow us to deliver these technology platforms at lower costs to our owners, because we'll be supporting one and not two. And even as we pull those platforms together and do all those things, we want to make sure that we are continuing to innovate and do the kind of new things that our customers expect us to do. So a recent example of that is our investment in PlacePass which is really an online or virtual concierge which helps our customers plan for their trips before going. It's a space that we're very excited about, but we want to make sure our technology platforms allow that to be linked to our loyalty sites and our dotcom sites so that we can drive that business even as we do that and other integration work. So long way of saying technology would be probably the thing that we are maybe most, what, frustrated by the cost, and time associated with it, maybe most fearful about it, but also most convinced that it will drive upside long-term to the performance of the portfolio. Bill A. Crow - Raymond James & Associates, Inc.: That's helpful. And then if, as an industry leader, I was wondering if you could give us some comments on a couple of headlines that are out there. The first one is the industry's efforts to lobby Congress regarding Expedia and Priceline. The second one is kind of this airline overbooking news and whether you guys have considered whether you need to make changes to your booking patterns, or, you know, to take away the risk of walk-in guests.

Arne M. Sorenson - Marriott International, Inc.

Management

Well, there – those are two hot topics. Thank you for that. The – let's talk about overbooking first. We, about, oh, I don't know, a year and a half ago, two years ago, we expanded the cancellation window for our transient travelers from 6:00 p.m. the day of arrival to midnight the day before arrival, and that was a very useful tool to reduce overbooking. We do have, in a couple of markets today, a few pilots where we're looking at going to midnight of the day before, so that would be sort of like 48 hours before, and there are a number of reasons we're testing that, but I think that could be helpful on overbooking, as well. Obviously, this is – there's nothing worse to it – for a traveler than to show up at a hotel with a confirmed reservation and not have the room there, and so we're trying very – we measure how many times we have to walk a guest. We obviously do pay for that first night if they end up someplace else, but it's still not a great experience. And so that's an area where we continue to put some effort, and obviously we'd like to be at perfection. We'd like to be full every night without a single room empty and without a single customer walked. Now, that's not necessarily something that we will ever achieve, but I think, we're making good progress on that. I don't have much to say about industry efforts on the Hill about OTAs. I'm not sure I know exactly what the AHLA is doing there. I know there have been things over the course of the last year or two years about real transparency. I think that is not so much about what the conduct of the big OTAs has been, but it is conduct of affiliates that pop up and somehow exist under their sites or exist independently, and may not really have the inventory, and so they may be selling rooms to customers who think they've booked a room in one of our hotels or somebody else's hotel and they show up and actually there's no record of that. And that's probably the thing that we want to be most thoughtful about, because even though we have nothing to do with that booking, it reflects poorly on us, because the customer thinks they've booked a room in our hotel. Bill A. Crow - Raymond James & Associates, Inc.: Great. Thank you for your time.

Arne M. Sorenson - Marriott International, Inc.

Management

You bet.

Operator

Operator

Our next question comes from David Beckel with Bernstein. Bebe Zhao - Sanford C. Bernstein & Co. LLC: Hi, thank you for the question. This is Bebe for David.

Arne M. Sorenson - Marriott International, Inc.

Management

Hey, Bebe. Bebe Zhao - Sanford C. Bernstein & Co. LLC: Hi. I was just wondering, you've been offering exclusive member rates for over – a little bit over a year now and looking back have the discounts provided the benefits you expected? Do you plan to continue to offer similar levels of member discounts going forward, or do you expect to curtail those over time?

Arne M. Sorenson - Marriott International, Inc.

Management

I think member discounts are here to stay. And the reason I say that is because we are encouraged by what we've seen. And obviously we want to make sure that through the loyalty program, we have the relationship with customers that is – that doesn't require them to sit down and do a spreadsheet calculation to figure out whether it's in their interest to be members of our loyalty program. But instead, where they know without having really to even think about it that if I concentrate my stays with Marriott, I'm going to get – I'm going to get great rooms, I'm going to get points for my stay, I'm going to get free WiFi, I'm going to get mobile services. And I think the member-only rates are a piece of that equation, which again, I think is working, and will continue for the foreseeable future. Bebe Zhao - Sanford C. Bernstein & Co. LLC: Thank you.

Arne M. Sorenson - Marriott International, Inc.

Management

You bet.

Operator

Operator

Our next question comes from Stephen Grambling with Goldman Sachs. Stephen Grambling - Goldman Sachs & Co.: Hey, thanks for sneaking me in. I've got two quick follow-ups.

Arne M. Sorenson - Marriott International, Inc.

Management

Okay. Stephen Grambling - Goldman Sachs & Co.: First on the net unit growth, what's the breakdown of the pipeline between legacy Starwood and Marriott brands? And how has the pipeline and associated process evolved since the acquisition closed?

Arne M. Sorenson - Marriott International, Inc.

Management

Oh, these are good quizzes here, Stephen, at the end. I think the Marriott, legacy Marriott pipeline is proportionately a bit bigger than the legacy Starwood pipeline. So if you think about Marriott and Starwood before closing, Marriott was about twice the size of Starwood, I think in total rooms, 800,000-ish rooms to 400,000-ish rooms. And I think when you look at the pipeline, we're probably, oh, you know, 65%/35%, maybe something like that which would suggest the Marriott pipeline is a little bit bigger, which is not really that surprising. Marriott had many more brands playing in this select service place in the United States than Starwood did, and that's obviously where a number of these rooms in the pipeline from deals signed in 2015, 2016, and currently, are there. In terms of the way the process has changed, there are – there's nothing really revolutionary. I mean I think Starwood used a similar approach to valuing deals that Marriott did. There were some modest difference in the way the incentives worked for the developers. There are – which probably intensify the focus on value as opposed to just rooms, as we go forward. I think, Marriott, too, has had a bit different approach to territorials maybe, and particularly cross-brand territorials in some deals. But I view most of those changes as fairly minor, and, you know, as a consequence we've put the team – the development team was in place globally by the end of calendar 2016. They're working extraordinarily well together, and I think things are going swimmingly. Stephen Grambling - Goldman Sachs & Co.: That's helpful. And then one other quick clarification. I think it was on Shaun's earlier question on synergies. As you captured a bit more in the first quarter maybe than what you expected, are you finding new opportunities, or is there simply a pull forward of things you had already identified?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

I would say things that we identify, the best I can describe it, Stephen, is maybe in some respects happening a little bit sooner than we had expected. Stephen Grambling - Goldman Sachs & Co.: Great. Thanks so much.

Arne M. Sorenson - Marriott International, Inc.

Management

Okay.

Operator

Operator

Our next question comes from Jared Shojaian with Wolfe Research.

Jared Shojaian - Wolfe Research LLC

Analyst · Wolfe Research

Hey, good morning, everybody.

Arne M. Sorenson - Marriott International, Inc.

Management

Good morning.

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Hi, Jared.

Jared Shojaian - Wolfe Research LLC

Analyst · Wolfe Research

Just to ask the group question a little differently. Do you have the number for total group production in the quarter for all future periods? And then have you seen any change in cancellations or attrition?

Arne M. Sorenson - Marriott International, Inc.

Management

The cancellation/attrition story is generally quite positive. So there's less cancellation and attrition than would have been the case in prior periods. Group business, all group bookings in Q1 for all future periods was down modestly in revenue compared to the same time last year. However, last year was up massively from the same measure in 2015 and prior years. So while, obviously, we'd like to be up in every year over and over again, I don't think that the modest decline in revenue on the books in Q1 for all future periods is that concerning.

Jared Shojaian - Wolfe Research LLC

Analyst · Wolfe Research

Okay, thanks. That's helpful. And then, Arne, I think in the past, you used to provide the percentage of your North American hotels that were currently earning IMFs. Do you have that number? And where do you see the next direction for that number? Do you think it will be up or down?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

I've actually got it, Stephen (sic) [Jared] (1:02:10). And if we're looking at the percentage, in the first quarter, we're looking at 60% in the total portfolio with about 47% in North America, as compared to a year ago, very similar worldwide. It's about 61%. This is on a combined basis. So this is for both companies. And I think in general, there's a very slight difference between a year ago and this year first quarter, and that's a result of one portfolio of limited service hotels that was barely in the money a year ago Q1 and was not in the money in Q1. Though, to be honest, we expect them to be in the money in IMF this year and 2017, so we'd expect it to kind of get back to where it was for the whole company. The only comment I would make where we see it going is that clearly with international, with the growth in the Asia Pacific portfolio which tends not to have owners' priority, as you might imagine, that is weighing more and more into the percentage of hotels earning incentive fees. While in the U.S., when you've got a midpoint RevPAR of 2%, it's very difficult to hold onto margins or increase them very much relative to earning more incentive fees. So, overall, if we continue to see this kind of RevPAR environment, you might actually year-over-year see North America's percentage not growing, but international continuing to grow.

Jared Shojaian - Wolfe Research LLC

Analyst · Wolfe Research

Okay. Thank you very much for the time.

Arne M. Sorenson - Marriott International, Inc.

Management

You bet.

Operator

Operator

Our next question comes from Wes Golladay with RBC Capital Markets.

Wes Golladay - RBC Capital Markets LLC

Analyst · RBC Capital Markets

Hey, good morning, everyone. With the comment about group space being more limited now, are you seeing opportunity to up-mix the group for next year? I guess increasing the stands for more F&B spend on that side? And then on the corporate side, can you give an update of your top 300 customers demand from that segment and are you seeing a difference between select service and the full service hotels?

Arne M. Sorenson - Marriott International, Inc.

Management

You said top 200 customers? What did you say?

Wes Golladay - RBC Capital Markets LLC

Analyst · RBC Capital Markets

Top 300. I believe you guys give that statistic every so often.

Arne M. Sorenson - Marriott International, Inc.

Management

Top 300. Well, that's news to me. On the group, generally, yes. I mean I think we are more focused on food and beverage and ancillary spend because of the volume we've got of group business, and I think that will continue to be the case as long as group business on the books remains strong. And I think the top 300 accounts generally are in positive shape. Now, we've got a sort of plus 4%-ish for Q1 for the top 300 accounts, but remember there we get the benefit of Easter, so March was meaningfully stronger this year than last year for business travel, because we didn't have that holiday. And I think that includes the group business as well, which is also primarily related to the calendar. But still net-net, again, it's a bit why we are encouraged on our expectations for the balance of the year.

Wes Golladay - RBC Capital Markets LLC

Analyst · RBC Capital Markets

Okay. And then between the full service hotels and select service hotels, we're seeing a lot of supply on the select service but demand seems quite strong as well. So I wonder if the business traveler for select service is doing a little bit better than the full service. Can you comment on that?

Arne M. Sorenson - Marriott International, Inc.

Management

I think they're both actually performing quite well. And if you look at the RevPAR numbers which we published by brand. You'll see that the full-service hotels performed extraordinarily well in Q1. I think the select service portfolio was strong, though, too. And I think that's a sign that demand generally was strong in the quarter.

Wes Golladay - RBC Capital Markets LLC

Analyst · RBC Capital Markets

Okay. Thanks a lot.

Operator

Operator

Our next question comes from Carlo Santarelli with Deutsche Bank.

Carlo Santarelli - Deutsche Bank Securities, Inc.

Analyst · Deutsche Bank

Hey, guys. Thanks. Most of my questions were answered. But if I could, just on the incentive fee front, when you guys think about some of the changes that you've made with the Starwood portfolio, including getting them on your pre-negotiated OTA rate and improving the RevPAR index, is there an opportunity there to see any kind of meaningful push in incentive fees? And what's the timeline on when we would start to see some of those thresholds be met?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

So I would say a little too soon to talk about a real analysis of changes in exactly what may be going on with the threshold, particularly as we're really just getting going at putting synergies into place and working through all the portfolios. As you did see, our incentive fee forecast for the year, we've clearly moved up nicely relative to where we were in February. And so from that standpoint, as a result of the strong margin work that is going across in the combined portfolio, we actually had strong IMF outperformance in both Asia Pacific and in North America across the portfolios, so kind of great work across legacy portfolios. It's also worth mentioning that they have a much bigger share of incentive fees that are outside the U.S. and Asia Pacific, which obviously every dollar of RevPAR you get a certain share of that with no owner's priority.

Carlo Santarelli - Deutsche Bank Securities, Inc.

Analyst · Deutsche Bank

Great. Thank you, Leeny. That's helpful. And then, if I could, if you guys – and let's just talk about the $880 million to $890 million range. If you're in that range this year, we would assume that you've kind of hit the $200 million number you referenced earlier. If we think about the incremental $50 million, do we kind of layer that in in 2018 and then assume some form of growth on the just core inflation within the SG&A line? Is that kind of how you're shaping it now for 2018?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Yeah. No, I think that's exactly right. I think we'll, obviously, be able to talk a bit more as we get further into the year about 2018. The biggest variable there is about wind-down costs, about how we work our way through making sure that, for example, we're combining the ledgers on the two companies, et cetera, and all of that we're kind of working our way through. I think as we've described it before, we've really talked about the $250 million, we would expect to really feel comfortable that it's kind of more in the latter part of 2018 that when you look at it on a quarterly run rate basis, you see it. But your general approach in terms of inflation with continued savings is right.

Carlo Santarelli - Deutsche Bank Securities, Inc.

Analyst · Deutsche Bank

Great. That's very helpful. Thank you very much.

Operator

Operator

Our next question comes from Michael Bellisario with Baird. Mike J. Bellisario - Robert W. Baird & Co., Inc.: Good morning, everyone.

Arne M. Sorenson - Marriott International, Inc.

Management

Good morning. Mike J. Bellisario - Robert W. Baird & Co., Inc.: Bigger picture capital allocation question for you. Stock's at 15 times EBITDA. The market clearly likes buybacks, but when do those buybacks become less attractive, especially as you think about other tuck-in acquisitions or investment opportunities within the portfolio that might have better returns?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Great question. We look at it all the time. Certainly, first and foremost, we want to be investing in our business in value accretive ways. And whether that is by a contract, by a loan, by a brand acquisition, no matter how we look at it, first and foremost, we want to grow our business. But the reality is we've got a model that generates far more than we need to invest in our business, and we continue to be, as you can tell, from our share repurchase to date, we continue to feel great about returning our shareholders in kind of the balance that we're doing across a combination of dividends and share repurchase. Mike J. Bellisario - Robert W. Baird & Co., Inc.: So as a follow-up, are you not seeing those other opportunities, or buyback still make sense at 15 times earnings?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

No, no, no, we're seeing opportunities, but as I was describing, our model, the reality, the $500 million to $700 million that we've described and the need to basically continue to grow our business that's in the model and we continue to expect to spend that. And to the extent there are other things that come along, we absolutely take a look at them. Mike J. Bellisario - Robert W. Baird & Co., Inc.: Fair enough. Thanks.

Operator

Operator

Our next question comes from Vince Ciepiel with Cleveland Research.

Vince Ciepiel - Cleveland Research Co. LLC

Analyst · Cleveland Research

Great. Thanks. I wanted to circle back on April. I think you noted it was running up 2%. I'm curious how much of a headwind Easter was to April, and heading into the quarter...

Arne M. Sorenson - Marriott International, Inc.

Management

Vince, make sure you heard the data. Year-to-date, April was 2%.

Vince Ciepiel - Cleveland Research Co. LLC

Analyst · Cleveland Research

Got it. So I was curious, how much of a headwind you thought Easter would be to April?

Arne M. Sorenson - Marriott International, Inc.

Management

Easter will be a headwind to April. And we don't have final numbers yet for April.

Kathleen Kelly Oberg - Marriott International, Inc.

Management

But for...

Arne M. Sorenson - Marriott International, Inc.

Management

It will be a headwind for April and it will be a headwind for Q2. I would think that it's nearly 1 point positive to Q1 and nearly 1 point negative to Q2.

Kathleen Kelly Oberg - Marriott International, Inc.

Management

That's right.

Arne M. Sorenson - Marriott International, Inc.

Management

And please take that as directional because we don't even have final April numbers yet.

Vince Ciepiel - Cleveland Research Co. LLC

Analyst · Cleveland Research

Helpful, thanks. And then also just thinking about demand and specifically related to the occupancy gains, I think 1Q showed some nice growth and I'm curious within your full year budget how much you're thinking occupancy will play into it and if you think occupancy will be positive in 2017.

Arne M. Sorenson - Marriott International, Inc.

Management

Globally I would think it will be positive, but I think in North America, much more likely to have RevPAR driven by rate as opposed to occupancy I think as the year goes along. Hotels are practically already quite full, and of course, it will depend a little bit quarter by quarter based on the holidays, but the contribution should be more rate-driven.

Vince Ciepiel - Cleveland Research Co. LLC

Analyst · Cleveland Research

Great. Thank you very much.

Arne M. Sorenson - Marriott International, Inc.

Management

You bet.

Operator

Operator

Our next question comes from the line of David Katz with Telsey Group.

David Brian Katz - Telsey Advisory Group LLC

Analyst · David Katz with Telsey Group

Thank you for allowing me back in. I just wanted to ask...

Arne M. Sorenson - Marriott International, Inc.

Management

Are you back for more?

David Brian Katz - Telsey Advisory Group LLC

Analyst · David Katz with Telsey Group

I'm back for more, first and last. It was some psychological theory I learned a million years ago...

Arne M. Sorenson - Marriott International, Inc.

Management

There you ago.

David Brian Katz - Telsey Advisory Group LLC

Analyst · David Katz with Telsey Group

...primacy and recency.

Arne M. Sorenson - Marriott International, Inc.

Management

There you go.

David Brian Katz - Telsey Advisory Group LLC

Analyst · David Katz with Telsey Group

But, as we go through the model and we update all of the portfolio of brands, are there any updated thoughts about the range of brands? And, quite frankly, it seems like a lot, a long laundry list of brands, and how sustainable that can be over the very long term?

Arne M. Sorenson - Marriott International, Inc.

Management

No. We are thrilled by the number of brands we have and the range of choice that we can give to our customers, as we've spent obviously time talking about this at the Analyst Conference. There's no different thinking today than we laid out then. And we can all look at our 30 brands and our 1.2 million hotel rooms and say that's a lot, but it's nothing compared to the range of choice that's offered by the third-party intermediaries. And offering more choice to our customers is a great thing. And as a consequence, you should presume that we will continue with these brands and that our effort will not be about getting to fewer brands, but instead getting to emphasize the distinctions between brands and make sure we are driving the compliance, if you will, or the consistency of product quality and service quality so that the customers are experiencing something which is consistent with what each of those brands stand for.

David Brian Katz - Telsey Advisory Group LLC

Analyst · David Katz with Telsey Group

Appreciate it. Thank you for letting me back in.

Arne M. Sorenson - Marriott International, Inc.

Management

You bet.

Operator

Operator

Our final question in queue today is a follow-up from Joe Greff with JPMorgan.

Arne M. Sorenson - Marriott International, Inc.

Management

Hey, Joe.

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Joe?

Operator

Operator

Joe, if you're on mute...

Joseph R. Greff - JPMorgan Securities LLC

Analyst · JPMorgan

Can you hear me, guys?

Arne M. Sorenson - Marriott International, Inc.

Management

Now we can. There you go.

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Yeah.

Joseph R. Greff - JPMorgan Securities LLC

Analyst · JPMorgan

All right. Obviously intuitively for the third quarter in a row, merger related costs decreased on a sequential basis. How much anticipated merger-related costs do you have for the balance of this year? And would you expect that to continue to go down on a sequential basis?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

I think the best I could say, Joe, right now is that we have to look at this as we keep moving along and getting through integration. So we don't have a final number for you. I think over $100 million in 2017 is the right expectation. Obviously we've already had $51 million in Q1, so that would kind of argue that we'll continue to move through the year, but exactly where we end up, whether it's $100 million or a bit more, it's too soon to say.

Joseph R. Greff - JPMorgan Securities LLC

Analyst · JPMorgan

And the $100 million that you're talking about would be on a pre-tax not post-tax basis?

Kathleen Kelly Oberg - Marriott International, Inc.

Management

Yes. That's a pre-tax basis, right.

Joseph R. Greff - JPMorgan Securities LLC

Analyst · JPMorgan

Great. Thanks. That's it for me. Thanks, guys.

Arne M. Sorenson - Marriott International, Inc.

Management

Okay. Well, thank you all very much for your participation and your interest in the Marriott story. We'd love to welcome you into our hotels as you travel around the world. Talk to you soon.

Operator

Operator

Ladies and gentlemen, this concludes the Marriott International first quarter 2017 earnings conference call. You may now disconnect your lines.