Frits D. van Paasschen
Analyst · Bank of America
Thanks, Stephen and thank you, all, for joining us. In my prepared remarks today, I'll follow my usual format and cover 3 topics. First, a brief recap of our Q2 results and how they relate to the business environment around the world. Second, some thoughts in our luxury business, how it's changing and how we're responding. And third, I'll close with some brief comments on our progress towards asset light and returning capital to shareholders. Turning to our result. We had a strong second quarter with EBITDA of $303 million, and you'll note that does not include Bal Harbour residential sales. We saw a strong performance at our owned hotels in North America with REVPAR up nearly 10% and margins up a healthy 360 basis points. SVO performed well. Globally, our core management and franchise fees were up over 8%. Global company operated REVPAR was up over 4%, excluding the effects of the stronger dollar. Vasant in his prepared remarks will go on in more detail on our performance and outlook, so I'll take you through a high-level view of the forces that work around the world. For the third year in a row, the global economy entered the summer with a wobble. This year, fears emanated from all 3 major markets around the world. China's shadow banking system and local government finances, the deepening recession in Europe and lingering questions about the future of the euro system; and finally, the prospects that the Federal Reserve might be closer to tapering QE3. As we sit here now at the end of July, those fears seem less acute. And our view, in any case, is that the global recovery is continuing on its slow, if not so steady, pace. Tight supply in North America and Europe continues to be the order of the day, with virtually no new high-end hotels coming into the system. So we're not entirely surprised that our occupancies in North America this quarter surpassed 76%, and despite the dismal economic situation in Europe, occupancies were a healthy 72%. Summer wobble aside, we maintained our long-term bullish view on demand growth for high-end global travel and what it means for Starwood's future. Recent research showed that over the past 4 years, high-end travel spending was up nearly 40%, having grown twice as fast as global GDP. This supports our belief that globalization of business, rising wealth and a more digitally connected world continue to make this a travel-intensive recovery. Along these same lines, fast-growing markets around the world added to local demand to other markets. For example, we saw a 20% increase in outbound travelers from China for hotels in 2012. Speaking of China, growth in Q2 was slower than we expected. Our sense is that this had little to do with this financial upheaval I mentioned earlier. Viewed from our business, there were 3 other headwinds at work. But first, with the new government's austerity policy, which started last quarter with the government transition. From what we can see, government policies will continue to likely affect our business through the end of the year. Our sales teams had responded by redoubling their efforts on small accounts and other incremental business. A second headwind has been a combination of events, among them the Sichuan earthquake, flooding, bird flu and North Korean tensions. These events led to REVPAR declines in selected markets. The third headwind was a slowdown in GDP growth, which decelerated from just under 8% in the fourth quarter of last year to an estimated 7.5% for the second quarter. The long-term implications of a slower trajectory were unclear. But as we see it, if China can sustain 7%-plus GDP growth on an $8 trillion economy, that's the same increase in output as 11% growth was on $5 trillion economy a few years ago. And in the face of these headwinds, Starwood's business in China appears to have fared much better than the competition. In Q2, despite 24% more rooms than last year, our occupancy was up 230 basis points. Our REVPAR in China was up 1%. This compares very well with the overall market which was reported to be down 6%. Our REVPAR index is up strongly this year again, which also points to out-performance. We see this as proof positive of our first mover advantage and preemptive scale. It shows in the strength of our brands and in the explosive growth of SPG members. Our sales teams, call centers, along with their Chinese language mobile capabilities, enabled us to offset much of the lower government demand. And we continue to be able to staff our growing footprint of new hotels with seasoned operators. Let me put it this way: In good times, it may be harder to see whose team in China is stronger. But against these headwinds, our team stands out. As hotel owners take notice, this will bring us more new projects and give us a bigger lead. Stepping back, we've consistently said that the growth path for China has a long way to go upwards, but it will have its bumps and twists. Even after 30 years, China's population is only about halfway through its massive migration from the countryside to metro areas. All indications of the urbanization, driven by economic growth and by government policy, is set to continue. And more wealthy city dwellers in white collar jobs means more people with the means to travel. Shanghai today is a picture where China is headed. In that city already, life expectancies are on a par with Italy and incomes are as high as some regions of the U.K. Academic performance among its students is among the highest in the world. The rest of China has a long way to go before it reaches Shanghai's levels, but it's closing the gap. And China continues also to be also a growth driver for the rest of Asia Pacific, where REVPAR in Q2 is up over 5%. Even with the deceleration in China, the pace of development held throughout the region. As such, the long-term growth in travel demand keeps going. Excluding China, the number of SPG members in Asia-Pacific grew by another 20% over last year. Also, Chinese outbound travel fueled demand. For example, year-to-date, Chinese SPG guests with Laguna Nusa Dua and Bali has increased by 72%. Overall, occupancy in Asia Pacific, x China, was up 140 basis points to 67%. Across our other fast-growing markets, Africa and the Middle East REVPAR was up 8% and Latin America was up 1%. Once again, these markets are behaving less like regions and more like individual countries. You've seen unrest in Brazil, and most recently, Egypt. And while Argentine prospects remain uncertain, for now at least, they're not getting worse. Meanwhile, Dubai and other Gulf states are booming. We recently visited Mexico and are pleased to see the recovery there as well. Business transient travelers have been the first to come back and our teams expect to build on its momentum for group and leisure. Meanwhile, resource-rich economies, like Canada and Australia, felt the slowdown in demand for commodities. Both currencies have weakened and pulled the REVPAR growth below our system-wide average. Turning to Europe. The economic picture is still anemic overall, but as before, though, our business is holding up pretty well. We attribute this to tight supply and our ability to bring in global suppliers to Europe -- global travelers to Europe with SPG and our global sales team. That brings us to the U.S. We saw a record high occupancy this quarter. Despite this, our industry is yet to realize the rate growth that you might expect. Here are the numbers: REVPAR in the U.S. increased 5.5%, occupancy near 77% with rates at 4.5%. So why are rates lagging? Certainly, an uncertain economy hasn't helped. Also, group demand has been slow, which means that the order books are filling later, leaving group dependent properties either reluctant to push rates or turning to lower yield channels. As time passes, our sales teams are confident though, that rates will reflect the simple reality that many hotels are full. Before I turn to my next topic, I want to add a few more comments about group demand. Coming out of the crisis, group demand was slow to return. 4 years into the recovery, we have to ask whether these changes are the new normal. Group demand and group business now consists of a higher number of smaller meetings, usually with less F&B. Lead times are shorter. Corporations still seem reluctant to book big-budget mass meetings. So in response, we've adapted our approach to group sales, redeploying our sellers to prospect for demand, and we're using new systems to make it easier to tailor our group offerings and to meet demands of smaller groups. And we're targeting new accounts to gain occupancy. By contrast, one segment, globally, that continues to outperform is luxury. In Q2, our luxury brands grew REVPAR nearly 300 basis points faster than our other brands. And on a per key basis, luxury hotels generate 23% of hotel EBITDA from 11% of our rooms. Our luxury brands also have a highest REVPAR indices and highest guest loyalty scores. And based on our pipeline, luxury looked set to continue its growth. Let me put it this way, luxury is not a niche business, it's a $1.5 trillion industry, with travel as its largest category at over $300 billion. Back in 2009, I was asked, time and again, whether luxury was dead. I didn't think so then, and looking around the world today, there's no question that luxury is not only alive, but flourishing. Rising wealth, growing global business demand and more destinations that fuel demand. In our interconnected world, the scarcest resource is time. For luxury consumers, this puts a premium on experiences. Also, at some point, demand for more high-end shoes, cars and watches is inherently limited by closets, garages and wrists. But there's no such thing as too many experiences. Over the past 5 years, we've doubled our luxury footprint to over 35,000 rooms. We now have 160 luxury hotels in nearly 40 countries, and we're growing where demand is growing as well. About 90% of our pipeline, of about 70 hotels, is outside mature markets. Luxury is not just growing, it's morphing. The very definition of luxury is no longer in the hands of the patrician elite or the editors of fashion magazines. The age of the acquired taste is over. The new face of luxury consumers is more diverse, by geography, generation and gender, with tastes that are equally diverse. And thanks to technology, luxury travelers expect the purveyors of luxury to meet their tastes. Digital connectivity means that anybody can be in the know. Luxury has moved from esoteric to accessible. And most importantly, from prescribed to personalized. In simple terms, your definition of luxury today, isn't my definition. Luxury for you is exactly what you want it to be. At Starwood, we've done 3 things to grow our luxury business. We've reshaped our brand offerings, built on our global reach and invested in our centralized ability to deliver results. Starting with brands. Over the past decade, we reshaped our brands, properties, services and our food and beverage offerings. Our efforts have followed 3 key themes: high-touch service, authentic experiences and leading design. St. Regis, for example, takes a century of tradition and reinterprets it for the modern age, with its signature butler service as the ultimate high-touch service. Luxury Collection is built around global luxury icons like the Gritti Palace or the Alfonso XIII. The brand offers authentic indigenous experiences and the sense of place that are increasingly scarce in today's world of overrun destinations. And W defines what some would call millennial luxury. Defiantly charting a new way to experience a luxury hotel stay. Together, St. Regis, Luxury Collection and W sit comfortably alongside one another, each with their distinctive proposition. Being global is another key to our growth. Luxury travel is both originating from more home markets and arriving at more destinations. This is not a story about the West in decline. There are more millionaires in the U.S. than ever. This is a story about global wealth. There's more millionaires in Asia than in North America. In a couple of years, half of global luxury demand will come from outside of the mature economies. This underscores the value of having truly global brands led by teams that have the know-how to deliver market-by-market. It also pays to have hotels located in new destinations to meet new travel patterns. Moreover, as the largest luxury hotel company, Starwood benefits from what we call, the network effect. Each new hotel creates demand for other hotels in the system. Take, for example, the W Verbier. It was slated to open in December. As we've started taking reservations, over 40% have come from China. That's more than the U.S. and U.K. combined. And until now, you'd have been hard-pressed to find a Chinese skier in Verbier. This is thanks to W brand awareness in China, from our Ws in Taipei, Hong Kong and, most recently, Guangzhou. The other key for us is the centralized global support we bring to our properties. We call it, the power of Starwood. To be sure, a luxury experience is and always will be about service with a human touch. And today, more than ever, that service is made possible by better technology, in global reservations, revenue management, websites and mobile apps. These central systems, at the very least, free up resources to make high-touch staffing levels possible. But more than that, we enable properties to deliver better, more personalized services. Our luxury brands benefit from central services made possible by our overall scale. SPG also plays a major role in the power of Starwood. Members love the program, it's the best way to earn and redeem across, as we say, more luxury and more destinations. SPG enables our hotels to identify and understand our most valuable members. Our high-end hotels, in turn, create a member base of guests who frequent luxury hotels. To be sure, we reject the old yarn that luxury and loyalty don't mix. SPG share of occupancy is over 50% across our whole system, and among our 3 luxury brands, it stands at over 60%. So to sum it up, luxury represents a virtuous cycle and opportunity for us. As luxury grows and evolves, our brands, global presence and central systems will bring us more than our fair share of growth. And that growth means even more resources to build our brands and our ability to deliver results. Before I hand off to Vasant, I want to close with some comments on our progress towards being asset light and in returning capital to shareholders. We're actively in the process of selling off our hotels. Bear in mind, the process runs at its own pace. Data on the overall hotel transaction market suggests that the first half of the year saw an uptick in volume, in both the U.S. and in Europe. Despite this, the market is still well below where it was precrisis, when large portfolio deals were not unusual. So far this year, we've sold 4 hotels for $127 million compared to $16 million at this point in 2012. Market conditions permitting, we set a goal to sell $3 billion in assets by the end of 2016. This would put us on track to 20%, or less, of earnings from owned real estate. As you know, we're not a distressed seller of real estate, and you should expect us to complete transactions at the right price, with the right contracts and with the right partners. Which brings me to the return of capital. You'll notice that we did not meaningfully repurchase shares in the past quarter. Let me explain. From time to time, we impose blackout periods when we determine that it would not be appropriate for us to be in the market. So while we do intend to use our free cash flow and proceeds from asset sales to buy back stock, our ability is sometimes limited. We decided not to repurchase shares or file a 10b5-1 based on considerations before the start of our regular blackout period at the end of the second quarter. As we sit here today, you should know that those considerations are no longer relevant. I can assure you that we remain fully committed to returning capital to shareholders through share repurchase and dividend. And with that, I'll hand over to Vasant.