Frits D. van Paasschen
Analyst · Bank of America
Thanks, Stephen, and thank you, all, for joining us. For my prepared remarks today, I'll cover 4 main topics: First, a recap of our results for Q4 and for the year 2012; second, our outlook for 2013 and beyond; and third, some color on the SPG Delta partnership we just announced; and fourth, the upcoming relocation of our senior team to Dubai and the Emirates for the month of March. I know many of you are also interested in hearing about our capital allocation plans. I will touch on that topic briefly, but rest assured, Vasant will go into more depth in his comments as well. I'll turn now to the results that we announced today. If there were a key word to describe the business climate in Q4 and indeed, for most of 2012, that keyword would've been uncertainty, uncertainty about U.S. election results and the ensuing fiscal cliff, uncertainty about the government transition in China and lingering uncertainty about Europe. This uncertainty led us in our last call to say that we did not expect an uptick in travel in Q4. And in fact, the trends we've talked about then continued through the end of the year. Our occupancies remained strong, thanks to long-term drivers of travel. But our sense is customers were holding back in wait-and-see mode until the uncertainties passed. This showed up in a deceleration in REVPAR growth in Q4. And yet, despite the deceleration, we posted Q4 EBITDA results at the high end of our expectations. For the full year, EBITDA came in at $1.063 billion, and as always, that's not including Bal Harbour. This was well within the baseline range we shared with you at the beginning of the year. In fact, if you take into account $10 million in EBITDA from hotels sold during the year, our EBITDA was almost exactly at the midpoint of the range we set at the start of 2012. In looking back on our results, it's useful to look at the 4 key levers for driving value: one, controlling SG&A; two, adding to our base of total hotel rooms; three, growing REVPAR, or revenue per room; and four, getting full value from our owned real estate. Here's a quick rundown on those 4 levers. In 2012, our run rate SG&A growth was 3%, which is close to global inflation. You'll note that our reported SG&A growth was more like 5% for the quarter and the year, that includes some onetime items, including severance, which will help us contain our run rate costs. As for the second lever, our hotel base showed net rooms go to 4.4%, if you exclude the sale of the nearly 700-room, former Sheraton Manhattan. You should know that this kind of growth 3 to 4 years after the crisis is remarkable. As a reminder, it typically takes 3 to 4 years to build a hotel once an agreement has been signed. So you might've expected a lull in rooms growth a few years after the crisis. But that did not happen. Thanks to [indiscernible] and rapidly developing markets around the world, and thanks to a strong member of conversions from other brands in North America. REVPAR growth, the most variable lever for creating value, grew [indiscernible] percent in Q4 in constant dollar exchange rates and 5% for the full year 2012. This was at the low end of our baseline range. You might recall that when we started the year, we said that 2012 had potential to surprise to the upside. But that didn't come to pass. Instead, this is how we saw our business play out around the world. In North America, Q4 REVPAR was up 5.2% despite the backdrop of the election and fiscal cliff. Business activity continues to rise but with very few new build hotels of any kind coming onstream so occupancies remain at near peak levels. If the U.S. economy continues on this trajectory, the basic laws of supply and demand suggest that we'll see strong growth in room rates for the next few years. Europe remained at a stalemate during 2012, and we're not expecting much different in 2013 even though Southern European bond spreads suggest rise in confidence. For our business, malaise within Europe is offset by demand for our hotels from outside the region, from the Americas, from Asia and from the Middle East. So Europe remains less of a drag than you might think, with REVPAR of 1% in local currencies and occupancies in gateway cities well into the mid to high 70s. In Asia Pacific, REVPAR grew 4%. The key question in 2012 was the government transition in China that took place in the fourth quarter. With that behind this, we're seeing demand pickup, as government activities starts to resume and business returns to normal. Our teams on the ground today see near term positives for demand in key markets. Target GDP growth has been revised up from 7.5% to 8%, and developers continue to be confident in our longer term prospects as we see more new hotel deals. For 2012, I might also add that our total system revenue in mainland China was up 29%. And demand in investment from China is driving growth in markets throughout Asia and as far away as Africa. I saw encouraging signs during a recent market visit to South Africa, Angola, Nigeria and Gabon. Africa is the one region that was left behind by growth development in the last 20 years, but we see that changing. And we have 10 confirmed deals in our pipeline alongside the 37 hotels we already have open, and we're in advanced discussions for many more. Our Africa business is tied partly to the Middle East where we saw good results, led by Gulf area markets. Latin America was up 5.8% but is now largely behaving more like a collection of countries than a region. Mexico's rebounding and poised to benefit from labor costs that are now nearing parity with China. Chile is strong, but Argentina and Uruguay are down. In fact, including -- excluding those 2 countries, the region would've been at 8.5%. And this now brings me to our fourth lever in driving value: getting the most out of our owned real estate. For the quarter, our owned hotels came in somewhat below our expectations, with REVPAR up just over 1%. You should not read too much into this. There should be more variability among 51 hotels concentrated in a few markets versus a system of over 1,100 hotels across 100 countries. In fact, looking back over the past 12 quarters, REVPAR at our owned portfolio outperformed the system half the time. You might also recall our owned properties bounced back quickly after the crisis and enjoyed occupancies 420 basis points above our system average. So as we continue to sell hotels, our owned hotel results may well become the more variable. Over the past 12 months, we sold 10 properties at valuations above 16x EBITDA for $580 million. That reduces our owned and leased room count by about 10%. Our most recent sales include the former Sheraton Manhattan in Q4 and the Aloft and Element Lexington that we just announced. Our sales of other owned real estate, namely Bal Harbour and Vacation Ownership reflect growing confidence among high-end real estate buyers. We're very happy to report that we finished 2012 with 73% of Bal Harbour units sold and closed. Thanks to real estate sales, footprint expansion and REVPAR growth, we closed 2012 with fees accounting for 62% of our ongoing EBITDA before SG&A. And that puts us closer to our goal of having our earnings driven 80% or more by management and franchise fees. Our balance sheet is also stronger than at any time in the company's history. Some may argue that it's too strong, that we should've return more cash to shareholders. But we've been quite clear for some time now that we're going to err on the side of being conservative, and that approach has rewarded us with what may yet be the lowest rate ever for a U.S. lodging company for a 10-year bond, 3.125%. You should also be aware that we returned over $0.5 billion to shareholders in 2012. We increased our dividend by 150% to $1.25 per share, that makes for a yield of over 2% and represents $240 million. We also repurchased 3.5 million shares in Q4 for $180 million and that was on top of 2.8 million shares repurchased earlier in the year for $140 million. Our approach to capital and return going forward remains the same, using dividends and share buybacks to return cash to shareholders. In summary, during 2012, we performed well along the 4 key drivers of value, resulting in a strong cash position. We held our constant check for the fourth year in a row, grew our footprint strongly with quality hotels and contracts, sustained high REVPAR and occupancies in an uncertain environment and despite a correction among our owned hotels, we extracted great value from our real estate sales. So with 2012 behind us, what's our outlook for 2013? As I mentioned earlier, last year, we said we thought 2012 might just surprise to the upside but that didn't materialize. Today, we continue to see an uncertain world and a choppy global recovery and this explains both our conservative balance sheet and our scenario approach to planning for 2013. Our 2013 REVPAR range is 5% to 7%. The low end of this range projects modest improvement in the trends from last year. The high end projects 2013 to be on track to a better version of 2012. It has China rebounding post government transition, Europe without a major crisis and North America steadily picking up steam. One month into the year, early signs point to the upside, but it's still early days. I'll leave it to Vasant in a few minutes to share with you more detail on current trends and our outlook for 2013. And as we look beyond 2013, we remain resolutely bullish on the long-term outlook for global high-end lodging. We are poised to benefit from higher room rates in North America and Europe, where demand will outstrip supply and even more important, the dramatic economic growth in Asia, Latin America, Middle East and Africa continues to fuel demand for our brands worldwide. So this takes me to my third topic, our new partnership with Delta Airlines. I want to start by setting this latest development in the context of our long history of game changers for our industry. Starwood first introduced the Heavenly Bed, the W brand and No Blackouts for SPG. In the last few years, we created the Aloft and Element brands, launched the Ambassador Program, led the way with digital and web-based marketing, introduced the Link@Sheraton, all the while bringing W and Westin innovation to new global markets. And in the past 18 months alone, we transformed SPG with new benefits and incentives. Across all of our hotels, we've rolled out systems so our guests can tell about their stays in realtime and more importantly, enable our associates to respond. We've been on the cutting edge of mobile connectivity with guest apps that are breaking ground, not just in English but in Chinese on multiple mobile platforms. So this brings me back to Delta. This morning, we announced Crossover Rewards, a loyalty partnership that's the first of its kind. It extends benefits from air to hotel, from hotel to air for program elites who fly Delta and stay Starwood. Here are some of the highlights. SPG Platinums will receive Delta Medallion benefits at the airport and in-flight with priority check-in, priority boarding and a free checked bag. And SPG elites will, for the first time, earn Starpoints in addition to SkyMiles from flying Delta. Delta Diamond and Platinum Medallion members will receive SPG Elite benefits at our hotels, SPG check-in, late checkout and free in-room Internet. Delta Medallion members will also earn SkyMiles in addition to Starpoints, when staying at Starwood. Putting service benefits and point earnings together is a real plus for frequent travelers. In one bold stroke, we've made both loyalty programs more attractive. And as we deepen our relationship with Delta, we'll explore new ways to add more benefits and make 1 plus 1 equal 3. I should add also that Delta shares our spirit of innovation and is the world's largest airline in terms of scheduled passengers and fleet size. The definitions line up well with key markets. So putting the strongest airline together with the largest high-end lodging company creates something that can't be replicated. Our Delta partnership is a natural extension to the work we've been doing to stand apart in loyalty. Last year, we transformed SPG benefits and for some time now, SPG Moments provide once-in-a-lifetime experiences through partnerships with Live Nation, Cirque du Soleil, Formula One Mercedes team and the U.S. Open Tennis. Last year, by the way, was a great one for SPG. Driven partly by our expanded offerings, total hotel revenues grew 12%; from our Elite members, 14%; and from Platinums, 16%. And retention of our Elite members was up 6% year-over-year. This is just more proof that getting more business from existing loyal customers is a high return marketing spend. The Delta partnership represents another high return investment, recruiting new loyalists from among existing high-frequency travelers. Crossover Rewards is another great way to grow both our business and Delta's. So before handing off to Vasant, I want to spend a couple minutes talking about another kind of innovative move that we're making, our relocation to the Emirates and Dubai for the month of March. It's been about 1.5 years now since our month-long relocation to China. And I said then, that I wanted to get us closer to where the growth was. The move made us better in several important ways. First, we saw that new ways of working are needed in extreme growth markets. Nothing stretches your thinking like opening a new hotel every 2 weeks, having as many hotels under construction as open, doubling our China SPG member base, and hiring up to 20,000 associates per year. The experience taught us ways to become more agile everywhere. Second, fast-growth economies like China are also at the cutting-edge in areas such as mobile, design and sustainability, not to mention creating state-of-the-art properties and brand icons. We increasingly look to these regions for inspiration and new ideas that drive our business. Third, we will remind you yet again, that globalization is not westernization. We explored how to adapt our brands to address local travel preferences and the needs of smaller disparate accounts. The temporary move made a permanent change in our internal mindset, bringing together our global and Chinese teams and laying the groundwork for better rapport and more frank dialogue. This is paying off in better decisions and improving our operations. Fourth, our headquarters move drew wide attention to our success and strong growth in China, which has solidified our position as the most global high-end hotel company in the minds of our corporate customers, marketing partners and business community. And finally, our presence made a powerful impression on Chinese hotel developers, driving our pace of signing to new record levels. China is our largest growth market today in terms of both new hotels and outbound travel. And China is a locomotive for growth across Asia, Latin America and Africa. What excites us is not [indiscernible] more travel, but whole new travel patterns and new travel infrastructure in new places. Dubai is a perfect example. The Emirates defined a new crossroads in global travel from China to Africa, or Southeast Asia to Europe. Dubai Airport is one of the fastest-growing in the world, and Dubai is the city after New York with the most Starwood Hotels. It epitomizes the changing face of travel with global companies, consultants, banks and new businesses setting up operations there. As a result, Dubai has become a global gathering place. Today, if you sit in the plaza of the Burj Khalifa, you'll hear a mix of languages and see diversity such as you would only in London or New York. So as a final note before I hand off to Vasant, I want to remind you that when we're in the United Arab Emirates, we'll host an Investor Day in Dubai on March 13. The meeting is a chance for you to hear more about our business in the region and our long-term global outlook. Please join us and see for yourself this dynamic region and witness firsthand what's happening in global travel. So with that, let me turn the call to Vasant.