Eddie Capel
Analyst · Truist Securities. Your line is open
Thanks, Mike. And good afternoon, everybody and thank you for joining us as we review our second quarter results and discuss our updated full year outlook. So Q2 and first half 2021 results were an all-time record for Manhattan Associates. With Q2, total revenue increasing 22% to $166 million and adjusted earnings per diluted share increasing 53% to $0.61, and both of these metrics exceeded our expectations. Our global teams are very busy and continue to execute extremely well as broad revenue and performance translated into strong top line growth and also earnings leverage. Furthermore, demand continues to strengthen for our growing set of cloud solutions, resulting in record second quarter bookings with RPO increasing 117% year-over-year and 16% sequentially to $489 million. So with momentum accelerating and forward revenue visibility improving, once again, we're increasing our 2021 guidance, including RPO. Now, as many of you are aware, our solutions are mission critical and that we're focused on providing modern cloud native solutions that are architected to unify commerce and supply chain experiences. Our technology is differentiating and industry leading, and by providing solutions that are scalable, versionless and extensible. Our customers are able to adapt more quickly to changing market conditions and are better positioned to profitably scale their businesses. On the sales front, competitive win rates remains strong at about 70%. It’s that commitment to innovation keeps Manhattan Associates at top of our industry rankings. From a vertical perspective, retail manufacturing and wholesale drove more than 80% of our bookings in the quarter. And if we drill in a little to the sub verticals, they're pretty diverse, including apparel, department stores, food and beverage, industrial, as well as durable and non-durable goods. Now our Manhattan Active Solution pipeline continues to grow nicely to benefiting from our market leadership position, our unparalleled technology and global infrastructure and favorable market tailwinds, which are all driving strong demand for a modern, adaptable, scalable and resilient supply chain, inventory and omnichannel solutions. We're experiencing solid demand across all of our product suites. About 90% of our pipeline consists of cloud opportunities with existing customers conversion accelerating somewhat. And in addition, net new potential customers represent about 40% of the pipeline demand. Americas pipeline is particularly strong, but we're starting to see Europe and APAC strengthen heading into the second half as well. Now our global services team executed amazingly well in Q2. They conducted over a 100 go-lives. And as expected, our services segment returned to growth in this quarter, increasing 18% compared with the prior year period. And with strong demand for our services, we're aggressively recruiting talent globally, but like everyone, we expect the market to be extremely competitive for services and technical talent in the second half, which we have factored into our operational planning and guidance. Now on the innovation front, it's still quite early in our journey to unify mission critical commerce and supply chain systems. But that said, given our solution breadth, industry expertise and commitment to innovation, we're uniquely positioned to successfully do so. With our R&D spend approaching $19 million annually, growing opportunities to innovate within white space and a large opportunity to drive penetration of our Manhattan Active Solution with new and existing customers, we're very well positioned for long-term sustainable growth. Now as most of you know, in late May and for the second straight year, we held our annual user conference, Momentum Connect virtually. Like last year, we saw a strong registration attendance at the conference, which offered a mix of live sessions and a plethora of on demand sessions as well. And also for the second year running, we made a major product announcement this time regarding our transportation management solution. Now, before we get into the details of Manhattan Active Transportation Management, a quick short recap of our multi-year product strategies probably in order. Now back in 2014, we started on our mission to modernize our product lines, to ensure both Manhattan and our customers, who are strategically positioned for future needs. Our strategy really had two key elements, relaunching our industry-leading solutions like WMS, OMS, and TMS as true cloud native solutions, and leveraging our leading-edge cloud native platform to create solution capability and unification to a degree that really was previously impossible. Now in 2017, we launched Manhattan Active Omni, the first of these unified cloud native suite of solutions. Manhattan Active Omni unifies contact center or the management, customer engagement, point-of-sale and store inventory and fulfillment into a single offering, it allows our customers to deliver unparalleled omnichannel customer experiences without ever needing to an install additional applications or ever performing upgrade. Now in 2020, we shipped Manhattan Active Warehouse Management, the industry's first Tier 1 cloud-native WMS. And this year at Momentum Connect, we announced Manhattan Active Transportation Management with the industry's fastest and smartest multimodal transportation optimization engine. And together with Manhattan Active WM, Manhattan Active TM forms the Manhattan Active Supply Chain, the industry's first unified supply chain execution platform. We believe Manhattan Active Supply Chain is really a game changer for our customers. For the last couple of decades, we've had a front row seat to see the challenges and opportunities that come with integrating WMS and TMS in high volume, high complexity digital supply chains. And along the way, we came to realize that the way to solve this problem was not just better integration, but rather through a truly unified distribution and transportation solution. Unfortunately, the advent of microservices and the cloud-native architecture presented us with the unique opportunity to build such a unified offering. And we launched it in May of this year. Solution unification delivers some obvious benefits like single user experiences for all things, supply chain execution, a dramatically simplified integration picture, and a common technology platform for our customers to extend the solution and innovate alongside us. But we believe that the opportunities that unified supply chain platform brings are actually much larger than that. Unification of a WMS and TMS allows us to solve entirely new set of problems, a holistic approach to solving problems that benefits our customers in a base application. And it also allows them to solve problems creatively using our entire catalog of microservices. And perhaps most importantly of all, it allows our customers to break down their organizational silos between distribution and transportation, and to think about optimizing inventory flow and customer deliveries, because now more than ever, supply chain professionals are effectively customer service associates because their actions directly impact customer outcomes and brand loyalty. So Manhattan Active Supply Chain comprises the newly Manhattan Active Transportation Management combined with Manhattan Active Warehouse Management. And frankly, it's been a great first year for Manhattan Active WM. Market response for Manhattan Active WM has really exceeded our expectations and that product and delivery teams are fully engaged with a busy summer of go-lives. In hindsight, it does appear that there was a significant market demand for a Tier 1 cloud-native WMS and this quarter's new Manhattan Active WM subscriptions continue to show a nice diversification of geographies and industries and a nice mix of net new WM logos, and conversions from our existing on-premise WMS. In early reports, the customers are seeing significant benefit from innovations like customer grade mobile experience for warehouse associates, order streaming and it's first of a kind employee engagement capability built directly into WMS. Now I close out my product remarks today with just a few updates on the major Manhattan Active platform, Manhattan Active Omni. Last quarter, I updated you on some pretty nice signings and growing pipeline for our point-of-sale application. In this quarter, I'll just tell you a little bit about what we're seeing in order management. We kicked off projects this year at a number of large well-known global retailers to implement that core order management applications. And not only will they activate core OMS, they'll also take advantage of the Manhattan exclusive innovations like interactive inventory for dynamic order promising. And they're also using the digital self-service capabilities to allow their customers to change or to pick up windows to create their own returns, to create their own exchanges, all directly on their own mobile devices. And we continue to push the boundaries of the problems we solve with Manhattan Active Omni and with an increasing frequency of our omnichannel microservices that are the center of our customer's headless commerce architectures or for the future good of the industry. Now that concludes my brief business update. Dennis is going to provide you with an update on our financial performance and outlook. And then I'll close our prepared remarks with a brief summary before we move to Q&A. So Dennis?