Mike Leven
Chief Executive Officer
Steve, the answer to the – thank you, the answer to the first part of that first question regarding the millions of dollars that we have found, first of all, let me say that the previous management before I got here had identified a significant amount of that. We just went to a different situation starting around the beginning of April finding more. That split about roughly $200 million in Las Vegas, $300 million in Macao. We track very, very consistently our guest satisfaction, customer complaints and what have you, and we have seen absolutely no increase in customer objections or problems with what we have done. We have carefully gone through every potential saving situation in order to identify those non-customer related activities, some of what we call soft costs, the advertising, marketing expenses, things of that kind. And some are high costs, which represent pay roll activities and pay roll situations, changing the way we do business and the cost of call centers and things of that kind, that represents saving that don’t affect the customer whatsoever. Clearly, the number sounds very, very large, but one has to recognize that these operations are enormous in size. We are dealing with 7,100 suites in Las Vegas or 3,600 or 3,500 suites between the Sands and the Venetian Macao. The numbers of employees, the numbers of transactions, the numbers of activities are gigantical in size. So we have been able to very carefully find ways to do business differently and to achieve those numbers. We are very, very aware of the fact that we can’t absorb customer complaints and we monitor them. But I would say we have done a really good job and we have seen nothing that indicates that we have gone too far. And frankly, I think we are pretty close to the end of what we are doing in that particular situation with our identification. We will find some more stuff around the edges because you always do, but we are watching it every day to make sure that we don't go too far away.