Kathleen Johnson
Analyst · Citi
Thanks, Michael, and thank you all for joining us. I'm pleased to report that Lumen once again delivered a strong operating quarter. Our progress reflects growing demand from customers for a network that can change as fast as their business does. For decades, network planning was a forecasting exercise. And simply put, AI has broken that model. Now customers need to move data from anywhere to anywhere instantly, securely and without knowing in advance where it will need to go. As a result, demand for network capacity continues to accelerate. Now obviously, PCF or the hyperscalers private network interconnect for AI model training carries the majority of AI traffic on our network. But what's really interesting is what we see on our global public internet backbone. Since the beginning of this year, overall traffic on this part of our network has grown 20%. While AI is still a small percentage of this overall traffic, it has grown more than 1,000% since April, an indication that enterprises are really beginning to dig into AI inferencing. And that demand is translating directly into sales growth at Lumen. Total strategic sales in the third quarter surged 30% year-over-year. Strategic Waves sales grew 22% sequentially, and we've signed an incremental $700 million of PCF, pushing our total cumulative PCF business to over $13.5 billion. This strong performance helped us deliver 10% year-over-year growth in strategic revenue, which now comprises 55% of our total business revenue, up from 53% last quarter. And the industry continues to take note in addition to winning 4 Mplify 2026 NaaS Excellence Awards, Frost & Sullivan named Lumen its 2026 Global NaaS Company of the Year and gave us a Frost Radar Visionary Leader Award. This commercial momentum and industry recognition is because of our 3 built-in advantages: a massive physical network with direct on-ramps into clouds and data centers, a digital platform that delivers programmable network control and a connected ecosystem of technology partners that really matter. Our platform puts the customer in control and makes complex networking feel simple, starting with a NaaS port and adding services from there, more bandwidth, click. More security, click. The value is a single screen where you can see your entire network, choose what you need and turn it on right there. Our acquisition of Alkira takes that experience to the next level. Need direct on-ramps to the cloud, want to move data between clouds, need a new firewall, click, click, click. Instead of managing each connection and security service separately, customers can tell the platform what they want to accomplish and let it execute on their behalf. Our execution rigor and active investment in all 3 layers of the Lumen platform is generating measurable results. At the physical layer, we've outpaced our 2026 annual target to deploy 5 million new fiber miles funded by signed PCF deals, more than 2 months ahead of schedule. We're seeing momentum with Neocloud, including demand for our 400-gig rapid waves deploying with speed that traditional telcos simply can't match. In fact, new wavelength installs from AI companies in the last 12 months grew more than fivefold compared to the prior 12-month period and drove more than 1/3 of our new 400-gig wave installs. At the programmable network layer, great brands like Nasdaq and Volvo continue to choose Lumen. And now with Alkira, they can expand connectivity and control across cloud and data center environments where AI and digital workloads are driving the fastest growth in network demand. An interesting customer that we landed since closing the Alkira acquisition is VUMI Group, a global private medical insurer that's leveraging the platform to deliver a global network upgrade. VUMI turned to Lumen to replace its legacy VPN with 0 trust cloud networking while maintaining secure always-on access worldwide. The platform strengthened security without adding headcount and enabled the data center exit, simplifying a complex global network so VUMI's team could focus on growing the business, not managing the complexity. Like VUMI, many more customers are choosing Lumen to simplify their networks, which is showing up in our NaaS adoption results. Today, the total number of NaaS customers exceeds 4,000. Active customers are up 24% quarter-over-quarter. Active ports are up 38% quarter-over-quarter, and active services are up 35% quarter-over-quarter. One final adoption metric. 20% of NaaS Internet on Demand ports carry more than one service. These adoption results are exciting because they show that customers want to buy connectivity like they do with cloud in minutes through platforms with the flexibility to scale as their needs change. But the results also demonstrate a breakthrough that telecom has long thought, operating leverage. Each digital service added to an installed port grows revenue at a much lower incremental cost. That's why earlier this fall, we converged Dedicated Internet Access, or DIA, and NaaS Internet on Demand, or IOD, into Lumen Intelligent Internet so that we could establish a digital connection with every single DIA customer and port and upsell more services. Customers now get connectivity that moves at the speed of business available at more than 10 million U.S. locations. Through Lumen Connect, they can add security, cloud connectivity and orchestration remotely in minutes without a truck roll, generating revenue at nearly 100% direct margin. Lumen Intelligent Internet brings together a fast-growing IOD customer set with an established DIA base, which combined is more than $1 billion of revenue with over 100,000 installed ports and more than 25,000 customers. That scale puts this combined digital business well beyond the launch phase and makes our growth opportunity very clear, land as many new ports as possible and sell additional services to all ports existing and new. And going forward, we'll shift away from sharing NaaS adoption metrics to sharing financial performance, reporting this business within Lumen's digital revenue and growth metrics. Before I continue to the next slide, I want to share some color on our copper decommissioning plan. Higher quality strategic revenue and portfolio simplification are funding our transformation. We made big moves in 2026, selling fiber-to-the-home, continuing to simplify our product portfolio from hundreds of products toward a core set of 25, announcing the exit of our voice business and converging our internet products into a single digital business. Winding down copper is the next meaningful step. The old legacy playbook was to harvest revenue for cash and manage the decline. Now with a strong growing strategic revenue base, we can actively and systematically harvest cash from legacy by decommissioning it, redirecting that capital towards higher return digital growth and debt paydown. In addition to the modernization work already underway across several states, we plan to accelerate copper decommissioning in Iowa, Florida, Nevada and Utah. Across our copper footprint, we'll continue to work with regulators and meet our obligations to serve customers while stepping back from actively marketing, promoting and incentivizing new sales of legacy copper services. Chris will share more on the economics of this important work, but here's a spoiler alert. Copper is worth more to us mined than operated. Okay. Turning to our connected ecosystem. We're forging partnerships that accelerate innovation and expand our commercial reach. Together with our partners, we're building towards a clear vision. Intelligent networks have to do more than just move data. They should adapt in real time to energy availability, data residency requirements, physical disruptions and emerging security threats. That's what we're building at Lumen, a risk-aware network that anticipates change and give customers visibility and control. Our work with Emerald AI is just one example of that vision in action. We plan to help customers move AI workloads based on available power, network performance, latency, security and cost. By combining their power aware technology with our programmable network, our goal is to automate those decisions and workload moves. And that vision extends beyond adapting to today's demand. Future quantum computers could break today's encryption and put important customer data at risk. As we prepare for a quantum future, we're deploying a quantum-resistant security through our Fortinet SASE solution while exploring long-distance quantum connectivity with Ohio State University. Finally, we announced an expanded partnership with Microsoft that puts the Lumen platform into their enterprise selling motion. Microsoft and Lumen will jointly pursue opportunities where AI, cloud and network modernization come together. And importantly, the co-sell model aligns our field organizations, allowing Microsoft sellers to retire Azure sales quota when customers adopt the Lumen platform. To wrap up, we're growing strategic services, deliberately reducing our legacy exposure and strengthening the economics of our business. At the same time, we're innovating to solve increasingly complex customer needs. The transformation is going very well, and we're building a stronger, more valuable Lumen. Chris, over to you.