Glen Post
Analyst · Bank of America. Your line is open. Please go ahead
Thank you, Tony, and good afternoon, everyone, and thank you for joining us today. Starting on Slide 5, our fourth quarter results were slightly weaker than our expectations but we are pleased with our full year 2014 performance and the progress we made toward reaching revenue stability. The weakness in the fourth quarter was primarily due to lower hosting revenue growth resulting from lower installs and non-recurring revenue along with higher churn and credits. Also, we experienced accelerated decline in low bandwidth data revenue and we had a one-time true-up in employee healthcare cost that impacted the quarter. We are taking a number of actions to drive a stronger strategic revenue growth in 2015 and we’ll discuss some of those with you today. Our recent organizational realignment is expect to result in some initial negative impact on our sales momentum in the first half of 2015, but we are confident this refined operating structure positions us well to drive stronger revenue results, strategic revenue growth and operating efficiency over the long-term. Global sales and revenue is now led by Karen Puckett, and we expect to accelerate our future revenue growth through a more unified sales and marketing approach and improved customer experience. Additionally, the alignment of our shared global network and data center infrastructure operations under a single senior leader Maxine Moreau is expected to drive increased efficiency and consistency. We also completed two strategic acquisitions in December. We acquired a DataGardens in Cognilytics, which we believe significantly enhance our project and solutions portfolio. The DataGardens acquisition give us a leading disaster recovery as a service cloud solution, which once fully integrated with our current IT solution should provide an improved end-to-end customer experience. Acquisition of Cognilytics positions CenturyLink as a leading provider of advanced predictive analytics and big data solutions to help mid-size and large enterprises convert data to decisions. We accomplish this through deep expertise and big data deployment, advance decision sciences and predictive analytics. CenturyLink can now deliver advanced big data analytic solutions across multiple industries including financial services, retail, consumer products, healthcare, oil and gas among others. Also, we have an outstanding portfolio of network hosting, cloud IT and managed service capabilities. We’ve integrated this broad portfolio into solutions for a diverse set of customers from the largest companies from the world to small locally focused companies. In addition, we’ve expanded our distribution capabilities and made additional investments in our product enhancements we believe will be effective in helping drive growth in the coming year. Now turning to Slide 6, I'd like to recap our performance for 2014. During the year, we continued to effectively execute against our objectives and make investments we believe will lead to revenue stability. For the full year 2014, we generated total operating revenue of $18.03 billion, a 0.4% decline compared to 2013; it’s an improvement from the 1.5% year-over-year decline in 2013 compared to 2012. In 2014, the core revenue, strategic and legacy revenue trend also continue to improve from 1.3% annual decline in 2013 to a 0.6% annual decline in 2014. This continued revenue improvement was driven by a nearly $380 million increase in strategic revenues, primarily due to growth in high bandwidth data services high-speed Internet, Prism TV and hosting and cloud revenues. Revenue growth from high bandwidth data services MPLS, Ethernet and Wavelength was a strong 16% year-over-year. Additionally, a decline of legacy revenue slowed from 7.4% in 2013 to 6.3% in 2014. We achieved solid growth in both high-speed Internet and Prism TV subscribers throughout the year adding 91,000 and 67,000 respectively. We've been pleased with t continued growth of Prism TV subscribers in existing markets where we further expanded Prism TV service in 2014. Throughout the year we invested to enhance our network to improve speed, availability across our footprint. One direct result of this investment is that we grew the number of enabled access lines receiving 20 megabits and 40 megabits each by more than 45% over the prior year. Additionally, we generated solid free cash flow of $2.7 billion and returned approximately $1.9 billion to shareholders through our dividend and share repurchase program. Now turning to Slide 7, during 2014, we continued to transform our company from a provider of traditional network communications to an integrated provider of network, cloud hosting and IT services, and we're focused on executing on several strategic priorities. We believe these priorities are key to successfully navigating the continued fast promotion of our company and driving long-term profitable growth. The first of these is to grow business solutions. We continue to drive strong strategic growth, revenue growth from meeting businesses and government demand for our MPLS, Ethernet and Wavelength network services during the year. Additionally, our Managed Office and Managed Enterprise Solutions continued to gain traction and are beginning to drive meaningful revenue growth due to increasing customer interest from both small and large business customers. These Managed Services help free them from day-to-day management of their network services and equipment as well as maintenance. We are seeing strong demand for GPON service from businesses and expect to drive additional revenue growth from our continued expansion of GPON availability in the months ahead. Wholesale revenues remained under pressure due to lower bandwidth data service disconnects along with reductions in intercarrier compensation and declining voice usage. We've had success mitigating our losses by expanding our fiber based wireless backhaul services; we now serve over 21,000 towers. The key focus in 2015 will be helping our wholesale customers with their colocation and cloud requirements. Growth in our hosting services including collocation, managed hosting, cloud solutions was below our expectations. However, we believe the hosting opportunities remain strong as we improve the capability of our highly automated next generation CenturyLink cloud platform. Price compression on colocation renewals and technology refreshes along with some increased churn driven by small group of large customers continue to pressure overall hosting revenue growth. In addition, with our focus on leaving IT capacity issue due to production workloads, we've seen a measured adoption of multi-tenant cloud based services, based on how ready the customer's application architecture is for cloud conversion. However, interest in and demand for cloud based services continues to grow. Also, our sale of colocation services reached record levels in the second half of 2014. From the standpoint of cloud, we are focusing on opportunities that leverage our key strengths in cloud, one example of which is the ability of IT departments to set spending thresholds at the individual or department level and monitor cloud spend on a real time basis. Although our Managed Hosting sales are not where we want them to be, we are seeing success in selling our cloud and Managed Hosting Solutions. And during the fourth quarter we added eight Fortune 500 companies as CenturyLink cloud and managed hosting customers. And finally, on direct channel, partners are beginning to sell our managed hosting solutions; we expect to additional partners in 2015. Going on to Slide 8, in the consumer segment, we continue to see good results in those markets we've deployed higher bandwidth and IPTV services. For example, in Omaha, the results continue to be strong in the consumer market and we are seeing good results in the small, medium business space as well. Along with our gigabit service expansion of our businesses we also announced the availability of gigabit service to residential customers in select locations at 10 cities including sine of our larger markets like Minneapolis, St. Paul, Denver, Seattle, Las Vegas and Portland. We expanded the gigabit footprint in these markets in 2014; expect to further expand availability of this service in the months ahead. We also plan to continue to invest in our Prism TV capabilities having added approximately 385,000 addressable homes during 2014 which exceeded our full year 2014 target of 300,000 household. As of year-end, we had more than 240,000 Prism TV customers across addressable homes of 2.4 million. We anticipate expanding Prism TV service to additional households and markets during the second half of 2015; we're not ready to announce specific markets at this time. Finally, we are focused on driving improved operating efficiencies through a numbers of methods including network simplification and rationalization that should improve our end to end provisioning time and help to drive standardization. We continue to modernize our network by replacing ATM with IP technology that enables high broadband speeds while also adding network capacity to serve our growing customer base. For full year 2014, we added over 4 terabytes to our IP backbone bringing total capacity now at 20 terabytes per second on that backbone. Also, we continue to manage expenses related to out declining legacy revenues and, lastly, we have laid the foundation to migrate our internal IT operations to our cloud platform as we continue to invest in IT virtualization. In recent years, we have consolidated over our internal IP operations from more than 10 data centers to 4 data centers and we are using a cloud first approach to rapidly deploy the same innovative platform infrastructure and software-as-as-service solution across our internal IT operations that we're selling through our cloud and IP hosting customers. This effort is expected to reduce our IT cost and improve security and other efficiencies for CenturyLink. In summary, I believe we are well-positioned in markets with a strong portfolio of strategic assets. We've also invested in expanding our unified distribution capabilities and we have at laser focus on continuing to improve our revenue trend in the months ahead. Now I'll turn the call over to Stewart for an in-depth look at our financial results and full year and first quarter 2015 guidance. Stewart?