Jason Vieth
Analyst · Canaccord Genuity. Your line is now open
Hey, Bobby, it’s Jason. Hey, see, I can take that, so let me give a little bit more color on what’s going on with Amazon. So in Q1, we had a quality event as you know that caused us to go out of stock as we recalled all of the products that had the rancid coconut powder inside of it that we had received from us supplier. And as we pulled that back, we were able to pretty quickly get the product out of the wholesale channels. So by going to [indiscernible], we got everything out of their warehouses quickly. And then we reached into each one of the retailers that have been shipped and we were able to withdraw that as well. And some of that you are seeing we continue to get the final bills now as we went through that product, but we allocated for that for the most part back in Q1. On the DTC channel, it was even easier because of course we control all that inventory and so we simply cordoned that off and then reran the product and put it into our warehouses, where we were surprised quite frankly within Amazon. And the challenge that we had is first, we had to have all the products withdrawn from out of the Amazon warehouses. We would have thought of that as a series of DCs that we had shipped to, but Amazon subsequently ships that down to the – I don’t know if you’d call him a micro DC, but basically smaller DC so that we can all receive our orders overnight or within 24 hours through prime memberships, etcetera. And so, withdrawing out of all of those warehouses turned out to be a slow affair. And you can’t start restocking until they have withdrawn from every warehouse and gotten all the product out, because we had a number of SKUs impacted, it took a long time, much longer than we anticipated. You can’t start to restock until they are all out either. So as those were coming back, we were waiting to send, we have the replenishment order, but we couldn’t – we weren’t allowed to send it until the product was out. And so anyhow, it just ended up being a very lengthy process knocked us out for about 12 weeks. The resulting impact of that is one we are out of – we are literally out of stock on our top items. For almost 3 months, we went dark. And the good news is we knew this was happening, we are able to adjust our spend accordingly. So we pulled back on the marketing spend. And you saw that flow back in as we talked about with the EBITDA and cash benefit that we got, the slowdown that we had and that the losses there. But what it does mean is which go back and rebuild cohorts. So, to your question on sell-through, we are now finally getting to the position where we are getting the last of that inventory out. And in a sustainable fashion where the sell-through is not so fast that we are getting depleted, because that started to happen also, because you couldn’t line up all the orders fast enough to keep up with sell-through. But we are getting back into a position, now we expect to be fully in stock over the course of Q3. It is still impacting our business a bit at this point. But we have pulled back our Amazon Media, marketing media dollars accordingly. And so we are in a position now where from a contribution margin perspective, we are not being hurt. But from a sales perspective, unfortunately, we are kicking it down the road a little bit as we wait to get fully back into stock. I don’t believe there will be any long lasting impacts. Amazon is essentially a pay-to-play model where the media that you put in will generate the eyeballs and typically the conversion that you would expect. And so we have seen those conversion metrics, they – where we need them to be, we just can’t spend at this point because of the out of stocks that we have had. So, I do anticipate by the end of Q3 – before the end of Q3, that we will have that business humming again.