Chris Meyer
Analyst · B. Riley. Please go ahead
Thank you Dara, and good morning, good afternoon and thank you to all for joining us for our first quarter earnings call today. This earnings call marks my first full quarter. And in essence I suppose my 100 days in the role as Group CEO, and I couldn't be more pleased with the progress and focused execution of the management team and all of the committed Net1 team members in advancing our strategic priorities. As this is my second earnings call as Group CEO, I thought it would be worth repeating what I have stated about the vision and mission of Net1 and our intense focus on repositioning the business for growth. Our vision is to build and operate the leading South African full-service fintech platform, offering payment processing and financial services to underserved merchants and consumers. Aligned with that vision is our core purpose to improve people's lives by bringing financial inclusion to the underserved in South Africa. This is a tremendous growth opportunity in the Southern African market, which is primarily a cash-based economy with approximately 60% of transactions still conducted in cash. We've also previously explained that our mission leads us to a total addressable market of over ZAR150 billion comprising more than 26 million adults in LSMs 1 to 6, as well as approximately 700,000 formal and 1.4 million informal micro small and medium enterprises or MSMEs across South Africa. We plan to address this growth opportunity both organically and through acquisitions such as the transformative acquisition of the Connect Group that was announced last week. The announcement of the Connect Group acquisition marks the start of a transformative opportunity to unlock the next phase of Net1’s growth. And the combined entity provides our stakeholders with the opportunity to -- a part of building the leading financial technology platform in Southern Africa focused on financial inclusion. I think that it is important to point out that none of this would have been possible without the dedication of our exceptional team members across our group and I wanted to thank them all for their commitment to our customers, our communities and to our growth ambition. As a reminder, the Connect Group transaction is subject to regulatory approvals and other customary closing conditions. And as such, we expect the transaction to close in the quarter ending March 2022 and the focus of this presentation will, therefore, be on our existing Net1 business. While the economy in South Africa remains challenging, I am encouraged by the continued progress being made in the turnaround of our consumer financial Services business and in particular, the momentum we are seeing in the rate of new account openings and the ability of our team to take action in improving our financial performance. However, I want to remind everyone that we are still early in our transformative journey and there's still a lot of work to be done. As mentioned on the last earnings call, we have started to address legacy organizational dynamics in an effort to provide the necessary foundation for the company to execute on its growth ambition and vision. We believe that we now have the right team culture and strategic priorities to take the company to the next level, creating a competitively stronger company that can unlock value for all of our stakeholders. A key strategic imperative is to return the consumer financial service business to breakeven, and then into profitability as soon as possible. This is our business comprising EasyPay Everywhere - EPE, Moneyline, and Smart Life. It is a scale business that requires operational leverage where the products and infrastructure were built originally to service a base of over 10 million clients. As you know, the offering now has a million clients and is thus loss-making. Our objective is to achieve a monthly breakeven run rate in this business by June 2022. Our strategy for achieving this has three key levers. Firstly, growth in active EPE account numbers. Second, we will drive increased ARPU. Third, cost optimization. In terms of EPE account growth, we have invested in a new sales capability and are in the process of realigning our distribution model to best serve our customers. We have seen good momentum and are now consistently signing up around 50,000 new EPE accounts each month. This has meant that our account opening rate has jumped from around 2% of active accounts in May this year to currently around 5% of active accounts. Account activation rates are a key focus for us. This means receiving a grant payment into the new EPE account, such that these account holders become revenue earning customers for us. We are seeing cumulative activation rates of 45% to 50% within three months of an account opening, which is broadly in line with the expectations at this time. This means that we expect to see growth in active accounts of 20,000 to 25,000 consistently per month from November 2021. And this is a pleasing trend from the past calendar three years where active accounts were consistently declining. The second lever is to improve our average revenues per customer. To achieve this, we are focused on providing access to our broader suite of products, in particular Smart Life and MoneyLine. Our sales teams are being supported and assisted with training, and we are building a more integrated cross-product approach to customer solutions. The third lever is cost. And this is a lever where we as management have full control, and here I can report significant progress to date. We have managed to reduce the breakeven active EPE account number from approximately 1.65 million accounts in June 2021 to 1.55 million accounts through direct cost actions taken during the quarter. It's important to note that we previously indicated a breakeven level of between 1.4 million and 1.5 million accounts. And I wanted to clarify that this was for the SA business alone and excluded our group costs. The numbers I'm now disclosing will be the breakeven point for Net one UEPS at a group level. In order to achieve these things, we have closed over 3,000 mobile, the Zazoo, mobile payment points across the country and replaced them with 114 new express and satellite branches, providing similar reach and access for our target client base. This change in our point of presence strategy when combined with other cost actions taken in this quarter will translate into approximately ZAR 185 million of cost savings over the remainder of the fiscal year, which in turn translates into an 18% reduction in fixed costs within the consumer financial services business this year. Ultimately, our aim is to further reduce the breakeven active EPE account numbers to closer to one million accounts through further cost optimization strategies that we are exploring. We will report in more detail on the specifics of these strategies and the implementation thereof at our next quarterly results presentation. Taken together, once completed these three levers mean we are targeting for future growth in our EPE account base to translate into direct contribution to profitability. In summary, I'm pleased with the significant management actions taken this quarter, which will have a positive impact on our financial results going forward, and I'm positive about our long-term prospects, which will be aided by our acquisition of Connect Group, as we move closer to our longer-term vision to be the leading financial technology platform in Southern Africa focused on financial inclusion. As part of this we are also reviewing our branding and we look to have something new to announce on that front in the coming months. And with that, I'd now like to hand over to my colleague Lincoln Mali for a fuller update on the turnaround of the South African operations. Lincoln.