Dan Arnold
Analyst · Credit Suisse. Please go ahead
Thank you, Dilan, and thanks to everyone for joining our call today. Over the past quarter, in the face of a challenging operating environment, our advisors have responded with resilience, flexibility and ingenuity. I want to acknowledge the essential roles they are playing by providing much needed financial advice to millions of Americans, while at the same time, pivoting their own practices to work remotely. I also want to thank our employees for their ongoing commitment and dedication to our mission of taking care of our advisors so they can take care of their clients. Now while the environment we are operating in has changed, our principles remain the same. We believe a good strategy matched with extraordinary execution and alignment with a mission-driven culture will drive long-term growth and value. Following those principles, in the second quarter, we continued to focus on executing the components of our business priorities, while also moving forward on our strategic plan. Today, I will share color on both of those areas. Starting with our business results. Organic growth remained solid as second quarter net new assets totaled $13 billion, which translated to a 7.8% annualized growth rate. This was our third quarter in a row at 7% or higher and was driven by continued strength across new store sales, same-store sales and retention. In the second quarter, recruited assets were at new high at $11.1 billion. These results against the backdrop in which industry advisor movement was down by over 30% from a year ago are a testament to the appeal of our model and the performance of our business development team. Looking at the past year, recruited assets were nearly $39 billion, which is also a new high for the team. With respect to the advisor service experience, we were able to pull forward solid outcomes in a challenging operating environment as our Net Promoter Scores remain consistent with the increased levels we delivered in Q1. Additionally, our retention was at a new high of over 98% for the first half of the year as the flexibility of our affiliation models, evolving capabilities and enhanced service experience continue to resonate with advisors. These key business results also led to solid financial outcomes with second quarter EPS prior to intangibles of $1.42. Now while we remain focused on operating the business in the second quarter, the influence of the remote work environment created new challenges and opportunities to solve for. As an example, to help advisors effectively operate remotely, we developed a bundle of new and enhanced capabilities, including an online calendaring solution for advisors and their clients to schedule time to meet virtually; intra-office instant messaging for advisors to stay connected with their staff remotely; and a more digitized, Centrally Managed Platform experience with greater model flexibility. We also continue to evolve how we engage with our advisors in the new and more virtual landscape. Instead of canceling our national advisor conference this summer, we pivoted to a fully digital experience. Similar to the format of our traditional in-person meeting, the 3-day program will include livestream general sessions, a mix of breakout meetings, technology demos, a virtual sponsor exhibit hall and online networking. With the event now online, we can potentially reach all 17,000 of our advisors and their staff rather than the 5,000 who might normally attend in-person. As we look forward, we expect new virtual approaches like these will become another way that we can support our advisors and their clients over time. Let’s now turn to our progress executing on our strategy. As we look ahead, we continue to see growing demand for advice, and believe we are better positioned than ever to serve our advisors and compete for additional market share. In light of this, we remain focused on executing the strategy we’ve shared with you in the past. And while that strategy has not changed, we have evolved from 3 Strategic Plays to 4, which enhances our focus on how we innovate and execute on our strategic agenda. You can see our updated framework in our Investor Presentation. Now with that as context, let’s walk through our progress on our strategic priorities, starting with our first Strategic Play. This play involves meeting advisors where they are in the evolution of their practices by winning in our traditional markets, while also leveraging new affiliation models to expand our addressable markets from $4 trillion to $13 trillion. With respect to our traditional markets, the appeal of our model continues to attract more advisors on to our platform and strengthen our pipeline. In addition, the continued evolution of our digital capabilities within the sales process and for advisor onboarding has proven to be an increasing source of competitive advantage. As a result, interest from prospective advisors continue to grow, and our pipeline is the largest in our history. Another opportunity to grow in our traditional markets is by increasing our market leadership in the third-party bank channel. Yesterday, we announced that we reached an agreement with M&T Bank to transition its wealth management business on to our platform. M&T is a top 25 U.S. bank with approximately $20 billion in brokerage and advisory assets and 170 financial advisors. They will become our largest financial institution client when they onboard next year. We look forward to the opportunity to help them serve and support their clients, expand their value proposition and contribute to growth in their business. With respect to our new affiliation models, in June, we launched our independent employee offering. We’re seeing solid early interest from prospective advisors, and we expect the model to contribute to our opportunity set, pipeline and results going forward. We’re also using M&A of advisor-owned practices as an additional source of growth. The 2 acquisitions we announced over the past quarter, Lucia Securities and E.K. Riley have approximately 55 advisors and $3.5 billion of assets combined. Approximately 95% of advisors across those 2 firms have committed to join, and both transactions are on track to close later this year. Our second Strategic Play is focused on providing capabilities that help advisors differentiate and win in the marketplace. This in turn helps existing advisors grow their practices and attracts new advisors to our platform. Within this play, we are focused on equipping advisors with digital capabilities to help increase their accessibility, deepen their relationships, attract new clients and lower their costs. In that spirit, over the past quarter, we began the rollout of our new mobile app. This solution goes beyond typical transactional information to create a new way for advisors to help their clients digitally engage in their personal financial journeys. The tool enables advisors to personalize the interface for their practice and individual clients, while also providing clients with enhanced views of progress towards their financial goals. As we look ahead, we plan to continue to invest in this area to help advisors enhance the overall experience for their clients. Let’s next move to our third Strategic Play, which involves creating an industry-leading experience to delight advisors and their clients, which in turn, increases our ability to attract and retain advisors. The main components of this Strategic Play are transforming our service model into a client care model and using robotics and artificial intelligence to deliver instantaneous processes. As part of our service model transformation, I want to highlight 2 technology-driven enhancements that we made over the past quarter. First, we scaled our omnichannel capabilities from 3,000 advisors to nearly 16,000. This means nearly all of our advisors benefit from the combination of interactive voice recognition with skills-based routing to a service professional, who is trained and certified to answer their specific question. Second, we introduced new speech analytics capabilities to enhance our quality management. We are now using artificial intelligence and machine learning to capture and score the sentiment of each service call. This positions us to quickly identify emerging service issues and more systemically and proactively address it. At the same time, we can also use this data to enrich how we develop and manage our service professionals. Our advisors continue to share positive feedback on our service model transformation, and tell us that it is a key contributor to our increased Net Promoter Scores and retention levels. Our fourth Strategic Play is focused on helping advisors run the most successful businesses in the independent marketplace, using innovations such as outsourced Business Solutions and advisor-focused capital solutions. With respect to Business Solutions, in early June, we introduced our newest offering, the Assurance Plan. As context, across our industry, 70% of advisors don’t have a succession solution in place. The Assurance Plan can help our advisors with this challenge by protecting the value of their businesses in the event of an unplanned exit. With this plan, we provide an annual valuation, and we facilitate a commission-free sale to another qualified LPL advisor at a guaranteed minimum purchase price. This gives advisors the peace of mind that their family and clients will be taken care of, and it strategically positions us to continue serving clients and assets through succession events. After launching in June, we signed over 150 subscribers in the first 2 weeks. We look forward to continuing to providing this solution along with our broader portfolio of offerings to help advisors run and grow their businesses. Before closing, I also want to share that we have thought a lot about the growing need in our businesses and our country to address issues of inequality. To inform our learning, the management committee and I have been talking with business leaders, advisors and employees in the black community while simultaneously engaging with all members of the LPL family in the spirit of understanding and building empathy. Within LPL, there is a broad consensus around the desire to take action to make a difference. In order to do that, we are creating a strategy to promote racial equality and equity at LPL. There are definitely no easy or quick fixes to solve these challenges, but we are committed to making progress for our advisors and their clients, our employees and future generations. In summary, in the second quarter, we continue supporting our advisors and their clients while driving growth and increasing our market leadership. As we look ahead, we see an opportunity to not just return to business as usual, but rather create a future that is better than ever for our advisors and their clients. We believe that continuing to execute on our strategy will achieve this goal and create long-term shareholder value. With that, I’ll turn the call over to Matt.