Bernard Acoca
Analyst · Guggenheim. Please proceed with your question
Thanks, Larry. Good afternoon everyone, and thank you all for joining us today. We are pleased with our results in the first quarter which continued to be driven by the execution of our transformation agenda. For the quarter we achieved 2.4% systemwide comparable restaurant sales growth and pro forma EPS of $0.15. This marks the third quarter in a row of positive systemwide comparable sales growth since our transformation agenda was implemented. These results were achieved despite adverse weather conditions in California where 80% of our restaurants are located. Restaurant contribution margin was 17.7% which reflected the sales headwinds and higher labor costs we expected. Looking forward to the second quarter, we believe that our new Queso Fresco Tostadas and Overstuffed Quesadillas promotions which historically have been strong limited time offers will help us regain traffic momentum. In addition, we have gone back to advertising a $20 price point on family meals which we had stopped advertising in February. Over the longer term, we remain focused on executing our transformation agenda which as you know consists of four key strategies. One, developing a people first culture by investing in and growing our talent, two, differentiating the brand by accentuating our strengths and building upon, three, simplifying operations, thereby making it easier to be an employee and franchisee and fourth, growing the business responsibly and profitably for the long-term. I'd like to now update you on some of our key accomplishments over the past two months, supporting these strategies. As I discussed, we believe that culture is the foundation for all great company. It is therefore critical that we continue to invest in and develop our talent. With the goal of creating a people first culture, we have set out to drive a performance based culture with heart. This was embodied in the first quarter by our extremely successful inaugural Employee Appreciation Month, a four week programs designed to celebrate, invest in and thank our greatest asset our employees. We started the program in week one by focusing on employee recognition, including the launch of our dedicated service awards celebrating our long-term employees. During week two, we invested in our employee’s professional development and personal well-being. We pre-showcased our employee’s unique talents and tapped into their creativity to help us come up with our next great new product. And finally, week four focused on volunteerism and giving back to the communities we serve, culminating in a huge community service event in East Los Angeles on April 1st Cesar Chavez Day, a day intended to commemorate his legacy by giving back to those in need. During that event over 500 employees, franchisees and customers were side by side to beautify Theodore Roosevelt High School in East Los Angeles. This week of volunteerism also included events in Phoenix, Las Vegas, Dallas and Houston where 5000 meals were served to feed the hungry. We believe this focus on our employees is starting to bear fruit, as evidenced by our Q1 2019 turnover rate.\ As compared to our full year 2018 results, we saw an 8 percentage point improvement in general manager turnover which came in at 17% and a 21 percentage point improvement for crew members which came in at 115%. Our management and crew turnover continued to be well below industry averages, which we believe can be further improved upon in our commitment to become an employer of choice in the industry. Furthermore, we've continued to strengthen our team with the addition of the third new member to the El Pollo Loco leadership team in the last 12 months. Chief Operating Officer, Miguel Lozano. Miguel returned to El Pollo Loco in April after spending 23 years at Starbucks where he most recently led operations for 780 stores in Southern California, one of Starbucks’s top performing regions. Prior to Starbucks, he spent six years at El Pollo Loco, starting as a restaurant general manager before working his way up to area leader and eventually becoming a franchisee. He and his family successfully owned and operated an El Pollo Loco restaurant in Le Havre California for seven years. We're thrilled to have Miguel back in the El Pollo Loco family. Miguel is the consummate servant leader who has proven he knows how to achieve results through others by building strong teams. I know he will play a key role in formulating organizational strategy, creating memorable customer experiences we can be proud of and ultimately driving brand growth and profitability. In addition, we recently hired a Vice President of Digital Marketing, Brian Wallunas, who started last week and comes to us from Coca-Cola where he was Director of Marketing Technology. Prior to Coke, Brian held digital strategy positions at Arby's and Domino’s. This is a critical hire as we look to make our local rewards loyalty program a bigger part of how we go to market and migrate more of our advertising media mix to digital channels. Brian will be tasked with growing our loyalty, digital and social media channels to not only drive brand affinity, but also incremental sales opportunities as we expand and deepen our efforts in e-commerce and delivery Our second strategy involves accentuating and building upon our brand strengths in order to differentiate the brand, enlist our values as a source of competitive advantage. As we highlighted on our last call, we initiated a brand relaunch in early March and have now completed the systemwide rollout of our new logo, advertising campaign,. Feed the Flame tagline, menu boards and point of purchase material. We plan to introduce a new mobile app and e-commerce site in the third quarter with new packaging and uniforms to follow later in the year. This brand relaunch highlights the craft, hard work and love behind what we do with a strong focus on both our signature flame grilled chicken and our better-for-you L.A. Mex cuisine which appeals to our Hispanic and general market consumers alike. Our third strategy is to simplify operations for our employees and franchisees. A key focus of this goal has been the reduction of back of house complexity to free up capacity in order to deliver a better customer experience. On this front we have successfully implemented our simplified menu across the system which eliminated approximately 20% of lower mixing, lower margin menu items. In addition, we have rolled out a new back of house management system to approximately 90 restaurants and expect to complete the implementation by the end of this year. This system should streamline our operations and is expected to free up at least one hour per day for our restaurant general managers. Moreover, we are currently testing several new procedures and equipment that will further reduce back of house complexity. These include new cooking procedures, marinating processes and holding cabinet. Everything we do in our kitchens is being re-evaluated in order to make things easier for our team members and franchisees. We're convinced that improved operations can significantly enhance our employees ability to provide better food and service to our guests, all while having the added benefit of lowering turnover and increasing retention which is particularly important in today's tight labor environment. This final strategy for our transformation agenda is growing our business profitably and responsibly for the long term. We are setting the foundations for new market expansion and continue to target a 2020 date for entry into one or two new markets. We recently hired Shute Goodman [ph] an internationally recognized design firm to help us develop our restaurant of the future. Development of this new prototype which will incorporate our new brand visual expression and a more simplified back of house operating platform is expected to be completed by the fall. We firmly believe that our work to streamline our menu and simplify our operations platform will facilitate success as we expand to new markets. As part of our strategy to grow responsibly and profitably, after the end of the quarter we sold four company operated restaurants in the East Bay Area and agreed in principle to sell seven company operated restaurants in Phoenix to two franchisees. We're excited to put these restaurants into the hands of strong performing franchisees and both transactions include development agreements to ensure continued growth in these markets. The sale of Phoenix is expected to close in the second quarter. In summary, we remain excited about our transformation agenda and by the results we've achieved. We believe our momentum will continue to accelerate as our transformation agenda gains traction and I look forward to updating you on our progress on future calls as we continue to elevate the El Pollo Loco brand. Before I turn the call over, I would like to thank all of our employees and franchisee partners for making these results possible. Your passion, commitment and dedication are what make this brand and this family truly special. I'll now hand the call over to Larry to review our first quarter results in detail.