Dennis Glass
Analyst · Evercore. Your line is open
Thank you, Al. Good morning, everyone. During 2020, Lincoln responded well to the immediate health, economic and capital market challenges. We also took steps to add new products, and build distribution, improve cost-effectiveness, and strengthen the balance sheet. Fourth quarter earnings were affected by elevated pandemic-related claims, in our Life and Group businesses, which was partially offset by another quarter of strong returns from our alternative investment portfolio. Given this year's circumstances, we saw quite a bit of variability in earnings. When normalizing for several items in 2020 the largest of which were charges from our third quarter annual review and pandemic-related claims, we view our EPS for the year at approximately $9.30, and ROE, excluding AOCI, at 13%. Based on our current views, we are poised to deliver 8% to 10% EPS growth off this level over the long-term. Focus items during the year, included three initiatives, one, executing our reprice shift and add new product strategy. Two, achieving expense savings, while improving the customer experience. And three, maintaining a strong balance sheet and maximizing our financial flexibility. Let me touch on each of these. First, with our reprice shift and add new product strategy, our aggressive and disciplined repricing actions targeted, achieving appropriate returns on capital. As we exited the fourth quarter, we generated at least a 12% return on new business in our current portfolio based on the forward curve across all our businesses. As expected, sales decreased in most businesses with growth expected to re-emerge over the course of the year based on the shift and add new components of our strategy. Also, several competitors followed our repricing actions, making our repriced products more competitive as we enter 2021. We are introducing eight new products during the first half of this year that will increase consumer choice and expand our customer value propositions. These actions will further strengthen our product portfolio, enable us to participate in more market segments and increased sales opportunities. Combining our product breadth and distribution capabilities is part of our historic playbook that we will continue to execute on to drive top line growth. Second, on our efforts to increase efficiency, while improving the customer experience. Expense management is a key priority. We are focused on actions that will further increase productivity across our manufacturing and distribution organizations and also enhance the customer and partner experience. Accelerated implementation and acceptance of digital tools is part of the reason we see the potential for further expense savings opportunities. As an example, during the fourth quarter, 99% of Life policies were delivered electronically, nearly triple the prior year quarter. Successes like this, combined with our overall expense management capability are enabling us to start another meaningful expense savings program. We'll update you later this year as the project plan is finalized, and we size the opportunities. Third, on the balance sheet. We have successfully focused on protecting and further improving the balance sheet. Our RBC ratio and cash at the holding company have increased and remain above our targets. We also increased our financial flexibility through capital actions, including adding contingent capital and extending debt maturities out until September 2023. The investment portfolio has benefited from derisking actions and various government support programs. As a result, credit losses and downgrades have been less than expectations at the onset of the pandemic. Looking forward, capital generation will face some near-term headwinds from elevated COVID-related claims. However, given our strong balance sheet and overall free cash flow generation, we remain in the market, repurchasing our shares during the first quarter. Additionally, we have put more energy and resources into the potential risk transfer deals with a goal of enhancing capital deployment. Lastly, before shifting to segment results, it is important to note that since our last conference call in early November, we have seen a number of favorable developments, including the rollout of COVID-19 vaccinations, further gains in the equity markets and an increase in interest rates and continuing economic stimulus. All of these bode well for Lincoln over time. As I just noted, our underlying earnings are firmly intact, and we are positioned for growth as COVID impacts diminish. Many medical experts forecast that COVID-19 debts will peak in the first quarter and received over the course of the year. When mortality claims ultimately return to normal levels, we see earnings momentum building in the second half of this year and into 2022. Now turning to the business segments, starting with Annuities, where we successfully leveraged our unique manufacturing and distribution capabilities. We expanded our shelf space and the number of producers selling Lincoln's indexed variable annuity products doubled in 2020, which helped cement our leadership position in the IVA marketplace, which is the fastest growing segment of the annuity market. In total, IVA sales were $5 billion for the year. Asset protection products like IVA are resonating with consumers and producers. This is contributing to our sales shifts toward variable annuities without living benefits. These sales represented more than two thirds of total VA sales in 2020. Based on our in-force, VAs without living benefits and other non-guaranteed products represent 47% and of total annuity account values. Growth in asset protection sales, combined with continued market demand for guaranteed living benefits, led to positive annual variable annuity net flows for the first time since 2015. As expected, total annuity sales were down as we deemphasized the fixed annuity sales due to return challenges in the current environment. In 2021, we expect to continue to benefit from our high-quality in-force book of business that generates consistent capital and strong returns. We project sales to begin the year consistent with the $2.5 billion run rate we have produced in recent quarters and billed over the course of the year as we benefit from our 2020 product introductions, as well as products we plan to add this year. Our new products create additional consumer value propositions and expand on our already broad product portfolio. In Retirement Plan Services, our digitally focused model, where high-tech enables high-touch, continues to differentiate us in a virtual environment. While economic and pandemic-related uncertainty weighed on most businesses this year, strong performance from our sales and retention teams drove a 6% increase in total deposits, including growth in both first year sales and recurring deposits, along with our sixth consecutive year of positive net flows. Notably, some of the headwinds we have seen from employers reducing or eliminating matching contributions and workforce reductions have receded, with recurring deposits up slightly year-over-year in the fourth quarter compared to a decline in the third quarter. Overall, it was a strong quarter and year for the retirement business, and we expect momentum to continue as we are well positioned to compete in our target markets. Near-term, we see further opportunities with YourPath, our alternative to target date funds, and longer term we see significant potential from key positions in SECURE Act that facilitate providing protected income solutions to working Americans and multiple employer programs that address access to worksite retirement plans. Within the Life Insurance business, our focus in 2020 was on repricing and product innovation, with an eye on introducing new solutions during the first half of 2021. Given repricing actions, combined with record sales in the prior year quarter, sales declined year-over-year, and we expect sales to remain at similar levels until our new products are introduced. These new products offer consumers more choice and alternative value propositions, positioning us for long-term sales growth at attractive returns. While we continue offering guaranteed solutions, our product portfolio expansion leverages separate accounts, as the investment engine providing non-guaranteed upside benefit potential for our consumers. Examples of these new products; include our MoneyGuard and VUL solutions. As always, we will couple this expanded product portfolio with the strongest distribution platform in the industry, positioning us well in 2021 and beyond. Lastly, on Group Protection. Sales in our seasonally strongest quarter increased over the prior year period due to timing of when cases closed. While for the full year, sales declined 6% as gains in disability were more than offset by decreases in Life and Dental. Strong persistency of 87% of 350 basis points in 2020, more than offset the lower sales, which led to a 4% increase in premiums for the full year. Importantly, the contraction in premiums we experienced at the onset of the pandemic is stabilizing and quote activity has resumed, both of which are positive for premium growth. Even adjusting for the pandemic, margins were below target. We are taking action. And based on focused pricing enhancements, we began in 2020, along with expense initiatives we expect continuous margin improvement overtime, building towards our 7% target. Briefly on investment results. As I mentioned earlier, our investment portfolio has performed well through this volatile period for capital markets, highlighting sound portfolio construction and the high-quality nature of our portfolio. We manage credit risk defensively with proactive derisking, as well as adjusting our new money allocation to higher rated assets that match our liabilities at attractive yields. As a result of these actions, the credit quality of the portfolio is in line with pre-pandemic levels. Additionally, the alternatives investment portfolio performed well in the quarter, and for the full year, generated an 11% annual return, slightly above our long-term target. In closing, I am very pleased with how Lincoln responded to this year's unique challenges, including product outcomes that further differentiate us in the marketplace. Importantly, I want to recognize our employees for their extraordinary efforts and unwavering commitment last year. We entered 2021 well-positioned and a stronger franchise. Sales momentum should build over the course of the year at attractive returns, as we benefit from new product introductions. Our digital tools and capabilities have never been stronger, which will enable us to further enhance the customer experience and improve productivity. We have a durable balance sheet with a high-quality investment portfolio and strong free cash flow generation and capital ratios. The underlying earnings power of our businesses are intact, and as I said earlier, we are poised to deliver 8% to 10% growth over the long-term, even in the current low interest rate environment. As a result, I am optimistic about our ability to drive shareholder value. I will now turn the call over to Randy.