Rick Galloway
Analyst · Barclays
Thank you, John, and good morning, everyone. As you've just heard, this is an important moment for our company. We recognize the significance of the leadership changes announced last Friday and the disappointment in our third quarter results. Neither the executive leadership team nor the Board is satisfied with where we are, and we are taking decisive action. Our execution has fallen short, particularly in Europe, and we need to address those issues with urgency, focus and accountability. I want to be equally clear that we remain confident in the fundamental strength of our businesses. We have strong market positions, differentiated capabilities and dedicated teams around the world. My goal this morning is to speak candidly with you about what happened during the quarter, what we believe drove our performance and where we are focusing our attention going forward. I'll start with our operating performance by segment and then walk you through the financial results. Let's begin with North America. In North America, organic revenue declined 2.4% compared with a decline in repairable claims of 1% to 3% during the quarter. Auto insurance pricing continues to decrease, making our parts offering even more attractive to carriers seeking cost-efficient repair solutions. The CPI for motor vehicle insurance declined 5.0% year-over-year in September 2026, its lowest level since December 2024. In addition, self-pay repairs are approaching historical highs, and our parts provide a strong trade-down option that helps consumers manage out-of-pocket costs without sacrificing quality or availability. These favorable trends helped drive alternative part utilization to a record of nearly 41% for the quarter, surpassing the previous high that we set back in Q2. Total loss rates were stable year-over-year with used car prices modestly lower in the quarter. Total losses remain elevated by historical standards, but that trend largely reflects the aging vehicle fleet, particularly vehicles beyond our 4- to 12-year sweet spot, rather than any shift in underlying demand for our parts. The hard parts team posted its third consecutive quarter of organic revenue growth, resulting in low single-digit year-over-year improvement in Q3. Turning to Europe. We are clearly not satisfied with our performance in Europe. Many of the challenges we faced were self-inflicted, and we take full ownership of them. Simply put, we had too many operational initiatives underway at the same time, which pulled our attention inward and caused us to lose focus on the customer. These challenges manifested in several ways during the quarter, including disruptions to category management and product availability, gaps in our branch profiling and assortment, and service level issues in certain markets. These issues affected our ability to consistently deliver the parts availability, service levels and competitive pricing our customers expect from us. We are moving with urgency and discipline to address them and strengthen our execution across the region. Turning to specialty. Specialty continued to grow but at a lower rate than we saw in the last several quarters. We experienced some modest external pressure during the quarter, primarily from higher fuel prices and interest rates affecting the automotive portion of the business as well as softer demand in Canada tied to geopolitical trade tensions and retaliatory tariffs. None of these factors were material on their own. But even against that backdrop, specialty delivered organic revenue growth of 90 basis points in the quarter. The RV and Marine division of specialty continued to grow in the quarter, and we're pleased with that performance given the challenging market conditions. RV results stood out in particular, with retail dealers seeing low double-digit revenue declines and industry wide wholesale shipments down over 16% year-over-year in August, according to the RV Industry Association data. Our ability to deliver growth in that environment highlights the strength of our team, our customer relationships and the durability of our value proposition. Now turning to our financial results. Beginning with our consolidated results, our reported numbers are consistent with the preliminary ranges we provided on October 23. Third quarter revenue was approximately $3.3 billion, a decrease of 5.1% compared with $3.5 billion in the prior year period. Parts and services organic revenue declined 5.4%. Foreign exchange reduced revenue by 0.7%, and acquisition and divestitures net added 0.6%. Diluted earnings per share was a loss of $0.09 compared with earnings of $0.69 in the prior year period. Our GAAP results included pretax noncash charges of $111 million, including $88 million related to goodwill impairment on our specialty segment and $23 million related to impairment on net assets held for sale for our operations in Romania, both of which are excluded from our adjusted results. Adjusted diluted earnings per share was $0.50 compared with $0.84 in the prior year period. As in the second quarter, the year-over-year decline largely reflects lower revenue and profitability in Europe. Turning to segment results. North America parts and services organic revenue declined 2.4%. Despite lower revenue, we were pleased that North America delivered segment EBITDA of $203 million and EBITDA margin of 14.4%, 40 basis points higher than the prior year period. This was slightly ahead of our expectations. Gross margin improved to 42.3%, supported by an expanded deployment of our strategic pricing model. At the same time, the team remained disciplined on costs, lowering SG&A despite higher freight and fuel expenses with personnel costs approximately $7 million below the prior year. Europe parts and services organic revenue declined 9.8%, an improvement of the 12.6% decline in the second quarter but still well below our expectations. In Germany, branch availability has returned to near pre-implementation levels and on-time in-full delivery reached 95% across the region. However, the revenue recovery has lagged, and it has been slower than we expected when we spoke with you in July as revenue loss in the region due to the ERP was approximately $95 million. Outside of Germany, the execution issues I mentioned earlier affected our competitiveness and contributed to the market share loss in the U.K. and Benelux. Europe segment EBITDA was $68 million, a margin of 4.6% compared with 10.0% in the prior year period, a year-over-year decline of $94 million. We estimate that the ERP-related disruption in Germany reduced EBITDA by approximately $43 million in the quarter. Most of the remainder reflects lower volumes with negative leverage effect and lower vendor rebates tied to reduced purchase volumes. Gross margin declined approximately 220 basis points year-over-year and SG&A as a percentage of revenue increased approximately 350 basis points, reflecting deleverage on lower volumes, higher freight and fuel costs and higher professional fees related to ongoing technology initiatives. As John noted, we have engaged Alvarez & Marsal to advise us on our European operations with an initial focus on improving customer service levels, stabilizing operations and strengthening performance and cost discipline across the region. Specialty segment EBITDA was $25 million, with an EBITDA margin of 5.5%, approximately 180 basis points lower than the prior year period. This mainly reflected higher freight and fuel costs and integration-related challenges associated with the acquisition we completed in the second quarter. Moving to cash flow and the balance sheet. Third quarter operating cash flow was $411 million and free cash flow was $372 million, reflecting improved working capital management and continued strong cash conversion in North America. For the first 9 months of the year, operating cash flow was $466 million, and free cash flow was $336 million. As of September 30, total debt was $3.7 billion, and total leverage as defined in our credit facility was 2.8x EBITDA, consistent with the end of the second quarter. Total liquidity was approximately $1.7 billion. As previously noted, in late July, we prepaid our $500 million term loan originally due in January 2027 using borrowings under our revolving credit facility. We currently have no significant borrowings coming due until 2028. During the quarter, we repurchased approximately 1.2 million shares for $30 million and extended our share repurchase program through October 2028. We also paid $76 million in dividends. And on October 27, the Board declared a quarterly cash dividend of $0.30 per share. Year-to-date, we have returned $313 million to shareholders. Our capital allocation priorities are unchanged. We remain committed to maintaining a strong balance sheet while continuing to invest in the business and return capital to shareholders. Turning to our outlook. As we announced on October 23, we have suspended our full year 2026 guidance, and our previous guidance should no longer be relied upon. Given the leadership changes we announced last Friday and the ongoing challenges in our Europe segment, we believe suspending guidance for the remainder of 2026 was the appropriate approach. Now let me close by reiterating that we fully acknowledge the issues that affected our results, and we are taking immediate action to address them. Our near-term priorities are to stabilize the business, strengthen our operations and improve financial and operational performance. We are examining the business closely, establishing clear action plans and accountability and moving decisively on opportunities to deliver near-term improvement. The Board's decision to suspend the strategic alternatives review reinforces that focus. We have a strong business, leading market positions and competitive advantages that have been built over decades. We are sharpening our attention on execution, serving our customers and delivering improved results. As John discussed, we look forward to welcoming Sal and working closely with him as we enter this next chapter. In the interim, the office of the CEO will remain closely engaged with our leadership team and the Board, maintain focus on our priorities and ensure a smooth transition so that Sal can move quickly when he joins us. I also want to thank our employees around the globe, many of whom are listening today. I recognize that the recent leadership transition represents a significant change for our organization, and I am grateful for your continued focus, commitment and dedication to our customers. Thank you for joining us today. Operator, you may now open the call for questions.