Sven-Olof Lindblad
Analyst · Stifel. Please go ahead
Thank you, Craig, and good afternoon everybody and thanks for joining us today. Usually we conduct our earnings calls in the morning, but we made an exception today, as I’m speaking to you from French Polynesia, a remarkable destination that is only two to two and a half hours further than Hawaii from the West Coast, which is an exotic locales with a playground of hundreds of islands and atolls to explore the resort alive with coral and fish. Hiking is world class, the rivers explore by kayak, for people are delightful. And there is still a distinct South Sea culture to appreciate. Let me take a moment to tell you why I’m here and what being here represents. Above all, it represents hope, and an acknowledgement that our world three months, six months or nine-months from now will be a very different place. French Polynesia is an example of what people will seek out when they are ready and able to travel again. Beauty, peace and travels. Our guests in particular will not want crowds unnecessarily proximity, small while already beautiful become even more so. What we do immersing our guests and exploration of the world’s most amazing geographies was very much on the rise pre pandemic, and I believe will explode post. And Lindblad Expeditions is in a very good place to harvest a new future. I had an exhilarating week here, I met countless people in the tourism sector ministers, the CEO of the National Air Carrier, and people from the hotel sector, French Polynesia has opened as of July 15th, to American visitors without the need for quarantine. They really have thought it through a PCR test within 72 hours of departure, another four days after arrival. We found one case to-date on August 3rd, but it has seemingly been totally contained. Other than that, there hadn’t been a COVID case in over two months. This could really be the first safe place on Earth, that open safely to tourism. It started and we are exploring ways to make French Polynesia are part of our reactivation plan. Incidentally, just as a caveat here there have been a few more cases in the last couple of days from French Nationals coming in and but still only one case of a tourist. Speaking of reactivation, we have a diversified team that includes executives operational leadership and dedicated employees, along with our consultants physician with expertise in infectious disease that is meeting everyday to improve and refine protocols for reactivation. We have always taken pride in the robust health and safety protocols across our fleet, and are continually exploring ways to augment existing standards. For example, last year ahead of the pandemic, we introduced a new revolutionary cleaning system called ACT Premium Purity. It is a light activated self disinfection system that significantly reduces any viral and bacterial transmission. Our restart teams working closely with leading health experts and local officials to ensure that we are taking every step necessary. They are monitoring all countries in which we have future travel plans for possible itinerary. The changes in their requirements and in certain instances offer suggestions as to how we might operate while maintaining safety. In order to reactivate we are focusing on three key ingredients. First is credible practical medical solution and involves double PCR testing, rigorous sanitation protocols and creative social distancing, that does not intrude on the guest experience. Also strict clear protocols with any guests or crew members show any signs of infection, both aboard and in relationship to the country’s visitors and their specific requirements. Second, we need a welcome mat geographers who wish to travel every country we visit is activated from the protocols and what will allow them to stay open. And strides are being made, like by the steps taken by French Polynesia. More will be learned each day, and I would anticipate in the weeks and months ahead, more and more countries will find practical and acceptable ways to open their borders. And third, acceptance by travelers that they can be reasonably assured of their safety while maintaining the integrity of the expedition. So, here we are nearly five months into total shutdown, nobody is sure how much longer it will last. It is exasperating to be sure, but it will at some point be resolved. And as I mentioned earlier, I do believe that pent-up demand and new demand for expedition cruising will skyrocketed. We have heard this from so many people, travel professionals and travelers alike. What is needed during this period of shutdown is clear, continue to conserve cash as much as possible, while avoiding anything that could damage the brand for the trust that exists amongst travelers and the business managers with which we -. What I would say every day to our employee is simple, although we don’t know exactly when we will come out of this, when we do, we want our reputation to have stayed intact. We must never squander that trust, which we have built over decades. Since our last earnings call, we had several meaningful conversations with guests through webinars, phone calls and emails. We wanted to assess how they viewed our protocols and our vision of how expeditions would be conducted. It was gratifying to see that, over 50% have indicated they were ready to get on a plane and proceed. They are eager to get back out there and exhibited clear trust that we have always and will always take their welfare and the welfare of our crew very, very seriously. One of the aspects of our business is that guests consistently site is a key differentiator for them is the size of our ships and the authentic and immersive experience an average vessel size of 93 passengers provides. While this is enormous competitive advantages at normal times, even more so in the current environment. Everyone I speak to says the same thing. You are fortunate to have small ships and that is true for so, so many reasons. The sheer logistics starting will again be far easier because of our size. Clearly, we can manage medical solutions more effectively and we can alter our tenors at any point if necessary. We did not require ports, except when we began an end and even if there was a problem with space, we could function from anchor. We are also finding the countries are way happier with the idea of smaller ships and our brand stands for small and remote. So, we don’t have to reinvent ourselves during this COVID environment. Most of the time we are in the wire. It is also gratifying to see that our reputation is really meaningful, when it comes to discussing with countries and communities, the subject of restarting. There is respect, which is critical in times like this, the conversations with authorities and countries we visited have been heartworm. They clearly exhibit the sentiment of wanting us back and often have said one way or another, your kind of tourism is what we want. These past five-months have been really tough on so many fronts. We have taken a financial hit and we have had to furlough our employees and reduce salaries of loyal team members who worked to build this company over the last 40 years. We did have one event that was particularly exciting for all of us in dramatic fashion, getting the last of our crew home on June 26th. We called it operation Argosy and used our newest shifts on National Geographic Endurance to deliver our last 103 crew for both the National Geographic Explore in Denmark and those onboard the endurance to Germany where they boarded buses to Hamburg and their flight home and a privately chartered flight from Manila. There are so many crew members from so many shifts those that know certainly when they were able to get home. Our staff was so energized by this achievement that they gave us all a hugely needed. We remain optimistic that we will resume standing soon, but there is no question that our broader industry and Lindblad specifically will continue to face uncertainly moving forward. Fortunately, we have the resources to weather this into next year if necessary. Travel and Tourism is not going away. Millions of people each year will want to get out and explore the world. The question is how and when and what they will value. We believe firmly that we have a proposition is incredibly differentiated and valuable to a wide array of travels. It was before the pandemic. And I believe it will be so even more so after. This is not the first time we have faced adversity, and every time our resiliency has helped us overcome any challenges and crossroads of the long-term. We can’t wait to return to what we are doing what we do so well, exploring our world in meaningful ways. Thank you for your time today. And now let me turn the call over to Craig. Thanks, Sven.