Chris Kubasik
Analyst · Doug Harned with Bernstein. Please proceed with your question
All right, Doug, thanks. Let me take the first part on supply chain. I'll ask Michelle to comment on the surge. And it's a great question. And I'll say, I think we have control over the situation, but let me explain the complexities as we were reviewing this a week or so ago. And I'll just use TCOM as an example. So in the quarter, we delivered about 12,000 radios. And you've heard me say and Michelle say, and we'll probably continue to say, we don't book the revenue, the profit until we make the delivery. So they were split between manpack radios call it, 8,000 manpacks and 4,000 handheld radios. And when you go down into the details, and we looked at the schematics, talk to the team, I think Michelle was just up there a few weeks ago at a KIA event on supply chain that we hosted. There's about 10,000 parts in a manpack; 5,000 in a handheld. I'll do the math for you. The bottom line is we needed 100 million parts to deliver those 12,000 radios. So we monitor this on a daily basis. I would say we get 97.5% of the parts in. But I said in my prepared comments, if you don't have all the parts, you can't deliver a radio. You can deliver an airplane with missing parts. You can deliver a ship with missing parts, and you deliver a lot of things with missing parts, but you can't deliver a radio or arguably night vision goggles or cameras. So I think that's what's unique. And the question got to be, do we know what the heck we're doing here, which this is a fair question, you didn't ask that, but I'm sure that's on people's minds. So we looked at a key supplier as an example, where we ordered 18 months ago, 25,000 parts. We have a commitment. We pay the cash, all the good stuff you would expect. But the mid-September delivery, which would have allowed us to ramp up and maybe get closer to our prior guidance, only 5,000 parts arrived because there's an allocation process. So these commitments and all of us, me personally talking to CEOs of major corporations, you get the commitment that passes through the system, and they get an allocation and we come up short. So this happens on a regular basis. We're leveraging DPAS. Like I said, we have executive outreach. We have contacts. We look at this daily. But that's an example of maybe it's down in the weeds, but that's what we're tracking, 100 million parts for one entity for one quarter, and that's how we came up where we are. And that's why, to Sheila's question, we'll look and see how November and December, we do track I'll just stick with radios, but I can go through all the entities if you want. We have about 400 key suppliers. We had 30 that were on the watch list back in Q1. We're down to 10 that are on the watch list, meaning either poor quality or cutting the allocation. So that's where we are. And that's why I can say, we're making progress, but you almost have to be perfect in that regard. So I don't know, Michelle, if you want to supplement what I said or talk about the surge.