Ladies and gentlemen, thank you for standing by, and welcome to the Lincoln Electric Holdings Incorporated First Quarter 2020 Earnings Conference Call. At this time, all participants' lines are in a listen-only mode. After the speakers' presentation there will be a question-and-answer session. [Operator Instructions] Please be advised that today's conference is being recorded. [Operator Instructions]I would now like to hand over the conference to your speaker today, Amanda Butler, Vice President of Investor Relations. Thank you, and please go ahead, ma'am.

Thank you, Chris, and good morning, everyone. Welcome to Lincoln Electric's 2020 First Quarter Conference Call. We released our financial results earlier today, and you can find our release as an attachment to this call's slide presentation as well as on the Lincoln Electric Web site, at lincolnelectric.com, in the Investor Relations section.Joining me on the call today is Chris Mapes, Lincoln's Chairman, President, and Chief Executive Officer; Vince Petrella, Executive Vice President; and Gabe Bruno, our Chief Financial Officer. Chris will begin the discussion with an overview of our first quarter results, and together with Vince, will Lincoln's management of COVID-19. Gabe will cover the first quarter performance in more detail, and following our prepared remarks, we are happy to take your questions.Before we start our discussion, please note that certain statements made during this call may be forward-looking, and actual results may differ materially from our expectations due to a number of risk factors. A discussion of some of the risks and uncertainties that may affect our results are provided in our press release and in our SEC filings on forms 10-K and 10-Q. In addition, we discuss financial measures that do not conform to U.S. GAAP. A reconciliation of non-GAAP measures to the most comparable GAAP measure is found in the financials tables in our earnings release, which, again, is available in the Investor Relations section of our Web site, at lincolnelectric.com.And with that, I'll turn the call over to Chris Mapes. Chris?

Thank you, Amanda. Good morning, everyone. Before we get started, I'd like to thank Vince for his outstanding contributions as CFO to Lincoln Electric. Vince has stepped down as our CFO but is continuing to work with us to ensure a smooth transition. I would like to formally introduce Gabe Bruno, our new CFO, who has been with Lincoln for 25 years and brings a wealth of knowledge and experience to the position. Vince and Gabe will be leading the call with me today.Looking at the first quarter, we continued to operate through the quarter as an essential infrastructure sector business across substantially all of our facilities, and achieved [technical difficulty] margin in return performance in an increasingly challenging environment. Despite first quarter sales declining 7.5%, our adjusted operating income margin declined only 40 basis points to 12.6% on favorable mix, price cost, and benefits of our cost reduction actions. This resulted in an 18.2% decremental margin performance in the quarter. Adjusted earnings per share decreased 14.5% to $1.00 per share.Cash flow generation reflected seasonality, but free cash flow improved versus the prior year. Returns were made strong with ROIC at 19.7%. We also returned $140 million to shareholders through a combination of our 4% higher dividend payout rate, and $110 million in share repurchases in the quarter. As we ended the quarter, we benefit from a strong balance sheet and ample liquidity as we ready the business for more challenging conditions ahead.Moving to slide four, our employees have shown great resilience and perseverance maintaining operations during this time. Across the organization, our priority has been keeping our team safe while we serve customers. We have aggressively implemented new procedures that include the CDC and World Health Organization-recommended best practice hygiene and sanitation protocols, entry and exit screenings, social distancing,…

Thank you, Chris. Turning to slide six, we expanded our cost reduction actions in the quarter and are benefiting from prior actions that eliminated travel, discretionary spending, and froze new hiring and wages. In the first quarter we achieved approximately $7 million in benefits primarily from temporary actions. In April, we significantly reduced hours to 32 hours per week in our main U.S. operations, eliminated overtime, and we have deferred all wage increases. In the quarter, we commenced the rationalization and closure of three manufacturing facilities, and further reduced headcount to align with demand. Our actions are now expected to realize $40 million to $45 million in annualized cost savings in 2020, of which 45% is expected to reflect permanent cost reductions.We expect to exit 2020 generating between $6 million and $7 million in permanent cost savings per quarter. We incurred $6.5 million in pretax rationalization charges in the first quarter, and anticipate incurring an additional $10 million to $15 million in rationalization charges through the balance of the year. We are prepared for further cost reductions and will determine the appropriate timing of implementation as the second quarter progresses. The lack of visibility on timing and the shape of the recovery has led us to carefully phase in cost reduction actions over time.Turning to slide seven, we are confident in our ability to navigate through this challenging period. Disciplined conservative management of our balance sheet provides us with an investment-grade profile at 1.85 times gross debt to EBITDA, which positions us well below our 3.5 times gross debt to EBITDA debt covenant. We have ample room to endure a severe contraction in demand and are confident in our current liquidity position. We benefit from ample liquidity of $477 million in cash and available credit lines, and expect to generate…

Thank you, Vince, and hello everyone. Moving to slide nine, our consolidated first quarter sales decreased 7.5%, led by an 8.6% decline in volumes from lower demand in our Welding segments. Our first quarter gross profit margin was generally steady with prior due to positive price costs, favorable mix, and the benefits of cost reduction actions. Our SG&A expense declined 6.7% in dollar terms, driven by lower employee costs and discretionary spending. The SG&A ratio increased 20 basis points to 21.3% of sales.Reported operating income decreased 14.2% to $81.1 million, or 11.5% of sales. Operating income results included approximately $7.3 million in special item charges related to rationalization and asset impairments, primarily from severance related to our international welding cost reduction activities. Excluding these special items, adjusted operating income decreased 10.5% to $88.4 million, or 12.6% of sales, a 40 basis point decline versus the prior year. Acquisitions had a 40 basis point diluted impact to our adjusted operating income margin in the quarter. Solid margin performance reflected favorable mix, lower cost, and the benefits of cost reduction actions.Our first quarter reported and adjusted effective tax rate was 26.8%, compared with 23.1% in the prior year period or 22.9% on an adjusted basis. The increase in the first quarter's effective tax rate was primarily due to discrete items and mix of earnings. We expect the balance of our average 2020 effective tax rate to be in the mid 20% range. Considering the future mix of earnings and anticipated extent of discrete tax items. First quarter diluted earnings per share decreased 18.8% to $0.91, compared with a $12 in the prior year. On an adjusted basis, diluted earnings per share decreased 14.5% to $1 benefiting $0.5 from share repurchases.Now moving to the segments on slide 10, Americas Welding Segment first quarter adjusted EBITDA dollars declined 13.5% to $70.7 million. The adjusted EBIT margin decline 90 basis points to 15.9% as positive price costs, favorable mix, lower costs, and the benefits from cost reduction actions help mitigate lower volumes in acquisitions. Excluding acquisitions, the EBIT margin would have declined 20 basis points. Looking at the top line, Americas welding sales declined 8.6%, primarily due to 8.2% lower volume, both equipment and consumable organic sales declined at a high single digit percent rate and automation declined at a mid-teens percent rate.Moving to slide 11, the International Welding segment's adjusted EBIT decreased 50.4% to $6.6 million and the adjusted EBIT margin declined 270 basis points to 3.3%. Volume declines in Europe and Asia-Pacific offset benefits of cost reduction activities and lower discretionary spending.Moving to the Harris Products Group, first quarter adjusted EBIT increased 18.8% to $12.5 million. The adjusted EBIT margin increased 200 basis points to 14.3% on higher volumes from the retail channel, favorable mix and from continued improvement in operational excellence.With that, I would like to turn the call over to Chris before we take questions.

Thank you, Gabe. We're managing the business with tremendous flexibility and agility given the need to ensure the safety of our employees, customers and communities while continuing to operate and serve customers who have mission critical applications. We've also acted swiftly to align our business to lower demand and are prepared to implement further measures as we monitor the progress of the second quarter. Our product development and commercial initiatives have continued to advance as well in the quarter. Our Harris Products Group team designed, developed, manufactured and delivered a customized gas distribution system in five days that delivers oxygen to individual patient beds at a New York City Field hospital.The Harris team continues to provide gas, oxygen regulators and systems to help healthcare and government agencies respond to the COVID-19 threat. In a new era of social distancing, and travel restrictions, our North American commercial team rapidly deployed a new digital platform to engage our customers in live product demonstrations and educational webinars. Year-to-date, we've engaged over 5,000 customers worldwide online, and we'll be using digital solutions to support the launch of 30 new products this year. We're confident in our ability to navigate this unprecedented challenge with the strength of our balance sheet, strong cash flow generation and the continued commitment and dedication of our global teams.Thank you and I will now pass the call back to the Operator for questions.

Thank you. [Operator Instructions] And our first question comes from the line of Rob Wertheimer with Melius Research. Your line is now open.

Thank you, and good morning, everyone.

Good morning.

Good morning.

Can we just -- trying to -- and I noticed it gets a little bit granular, but you gave some good commentary on orders. I'm trying to figure out whether this is the bottom and how that compares to kind of your worst months or worst weeks, or whatever in '09, can you sort of compare and contrast the two time periods and depth of order downturn, and then really how you're trying to manage through it? It seems as though you're doing a nice sort of look at staged responses depending on how things play out, but you're anticipating as deep [and as longer downturn] [Ph]? Thanks.

Yes. Rob, this is Chris. Look, I appreciate the question, as you can imagine it's a challenging window to try to evaluate the data and be able to understand how we think we may trend here over the next several weeks, but as I compare it to '08 and '09, certainly the change that we saw in the dynamic in the business was the swiftness of the downturn. So, when the business globally started to turn down, and we saw that the middle part of March, it turned out pretty materially, and then as we shared with you today, you know, down in the low 40% from a global welding perspective, where we sit today. We've been tracking this data pretty diligently, I'd say for the last 60, 90 days. We were seeing the impacts of COVID-19 very early with our China operations. Our five-day, 10-day, and 15-day trend appears to show a bottoming at this level. I'd like to see some more of that data to get more confidence in it. That's why I'd like to see this data over the next two to three weeks. Maybe trend that data in towards the middle part of May to see if we've got some confidence that we have bottomed and beginning to see an upturn from the data.Certainly this time versus '08 and '09 the drop was more swift, more material. And that certainly is a change from that prior pattern, but I've got a lot of confidence in our ability to navigate through this cycle. We've got a great balance sheet; our teams have done a great job in a very challenging environment. Certainly one of the differences for the leadership team this time versus '08 and '09 is quite frankly managing the importance of employee health. And that creates a different dynamic when you're trying to operate as an essential business around the world. Certainly as we continue to watch the data here over the next few weeks we'll keep that front of mind. Got to make sure we're continuing to invest in all processes to ensure that employee safety. We'll continue to watch the data here over the next three to four weeks and hopefully see some improvements in that data as we're migrating through Q2.

Okay, thank you. I'll follow up. Thanks.

Thank you. And our next question comes from the line of Saree Boroditsky with Jefferies. Your line is open.

Saree?

If your line is on mute, please unmute it.

Hi, sorry. Can you hear me?

Yes.

Good morning, and congratulations to Vince and Gabe on your new roles. You mentioned order levels reaching normalized levels in China, in early March. Do you think you can apply what you saw in China to other regions, and if so, when would you expect order levels to normalize?

Well, it's difficult for us to imply that the order dynamics that we saw in China are going to replicate across our larger businesses in Europe and United States. Certainly in China, within 30 to 45 days, we saw those order numbers move back to a more normalized level. More normalized being plus or minus 5% versus prior year, and certainly happy that we have seen that business provide that type of recovery. If you were to imply that across the rest of the business that would say we should probably have, over the next 30 to 45 days, a recovery back in our European business, our [EMEA] [ph] business, as well as our U.S. business, but at this point it's just too challenging for us to extrapolate that across our portfolio at Lincoln Electric, and that's why we're going to continue to evaluate the data, determine whether we start to see that improvement, or if we need to take further actions to mitigate a longer downturn in demand in those markets.

I appreciate that. And then just within the 40% order declines in April, can you provide some color on what you saw by end market or region? And are you seeing any impact from destocking?

Well, I can't say that I've seen or we have enough context to know about any destocking levels. I would tell you that, as you would expect, with the virus starting in Asia-Pac, where we start to see that China business return to normalized levels, the impact was earlier in Europe. And we actually now have seen the Europe numbers be slightly more favorable than the average, and we'd see the Americas numbers slightly unfavorable to the average, but certainly believe that this is more of the trending of the impact from the pandemic within those businesses. And then from an end market perspective, obviously when you've seen these demand numbers drop that swiftly and with what we're seeing in the marketplace not surprising that automotive, and transportation, and heavy industries have been significantly hit by the impact.

I appreciate the color. Thanks so much.

Thank you. And our next question comes from the line of Joe O'Dea with Vertical Research. Your line is now open.

Hi, good morning. Congrats and best wishes to you, Vince, and congratulations on your new role, Gabe.

Thank you.

The first question, just related to margins. Of the $40 million to $45 million in 2020 cost savings, can you talk about how that flows through from a cadence perspective. And anything you're willing to say around expectations around decremental margins in the second quarter?

So, Joe, this is Gabe. As we've disclosed, 45% of the overall cost savings we've identified is permanent. So expect that more of an acceleration of temporary savings as we progress into the second quarter, and then the trajectory into the balance of the year. And that's going to be driven by our alignment to demand. So expect more, as Vince had identified, $7 million in the first quarter, and expect that kind of trajectory into the second. You think about decrementals, and assuming our current level of volumes, which Chris has mentioned we've disclosed, in the low 40s, we would expect decrementals in the 35% to 45% range. You saw the first quarter was pretty healthy at 18.2%, and we've been pretty aggressive in identifying and progressing with cost savings, but that's the framework that we're working towards.

That's really helpful. And any thoughts then in terms of -- I mean, I know it's really tough to call the demand side of things, but based on what you're doing on the cost front, we go from 18% then into the 35% to 45% range. And then how that could sort of look in the back half as more of the cost actions start to materialize?

I think in general, so difficult, Joe, to project out with the volume assumptions we see. And that framework, we just believe that's a reasonable framework for us to monitor.

Sure. No, I appreciate that. You gave some helpful context in terms of declines if we go back to the '08-'09 period, and overall down 30%. When we look at the 12 months post that trough revenue was up 20%. And can you talk about kind of the trends that you have seen and maybe what you would expect to see out of a recovery with respect to equipment demand versus consumables demand? I think presumably consumables leading out, but generally how long then equipment demand could lag that with maybe some CapEx sensitivity in the early days of a recovery?

Well, I think part of that will depend significantly about the shape of that recovery, which at this point in time is very difficult for us to estimate. We've been very committed to continuing to invest in our product development at this point in the cycle, and will continue to be. I think if you go back and look at '08 and '09, one of the real success stories for Lincoln Electric was our ability to continue to invest in new products. And then when we were coming out of that cycle bring those new products to the marketplace and even extend our positioning in the marketplace from a solutions perspective, but the swiftness down of this particular downturn could lead someone to believe that if it migrates out, and whether you would say that -- forget about the shape of the recovery, that when you are moving from that recovery certainly some of the support that's been provided out in the marketplace, and certainly a contingent low cost to capital, we should be able to see some of those investments and solutions, especially those investments that people are looking for productivity. So I'm still feeling very good about the fact when we do migrate into the recovery phase that the equipment portion of that should be able to migrate in more quickly than maybe what we've seen previously. I'm probably also feeling that way because of our positioning in the marketplace. We have two or three products that we brought into the marketplace in the last six to nine months that are doing very, very well. I expect those to continue to do well, and again, as we mentioned in my prepared remarks, we have several new products that we intend to bring to the marketplace in 2020, and most of those new products are centered around the equipment portfolio.

Got it. And then I just wanted to ask one more on oil and gas and -- down 33% 14% to 16%, 15% of your revenue exposure. Can you just remind us what the breakout of kind of upstream, midstream, downstream? But then also how you think about this from a sort of structural perspective, and the risk too, in particular upstream based on the regular volatility that we've seen in that market?

Well, when we think about our mix within oil and gas, we've got about 16% or 18% that's upstream, we're 55%-60% that's around midstream, and our downstream assets are somewhere around 20% to 25%. That's really the way we think about the mix within the portfolio. Obviously the very recent shock within the global oil industry is just now permeating around the world. Certainly they're experiencing some dynamics within their marketplace that they'd never seen. We have seen some large projects that have already been postponed. We've seen some of that impact across our portfolio, but I would still say very early for us to understand what the longer-term dynamics may be in oil and gas other than generally when they've had cycles. We've seen those cycles tend to be elongated versus what we would say a normalized cycle would be. So what I mean by that, as we kind of think about those cycles being 12 to 18 months, when I tend to think about oil and gas I think about them being slightly longer as it takes to return to more of a recovery, but very early in the oil price shock and what's going on in that marketplace for us to get more comfort about what the outlook appears to be for that segment.

Thanks very much.

Thank you. And our next question comes from the line of Nathan Jones with Stifel. Your line is now open.

Good morning, everyone.

Hello, good morning, Nathan.

I just like to start with a question on the potential for further cost reduction actions. I think you said as 2Q 2020 progresses, can you talk about maybe what the decision points are along the way there, what you would need to see to enact further cost cutting actions and what kind of levers there off to pull there?

Well, I would tell you that what we intend to do is continue to migrate this demand profile, I mentioned earlier the five, 10, 15 day trends that we're seeing within the global welding portion of the marketplace, we need to begin to see some improvements within that data, as we're exiting May and some material improvements in that data as we migrate into the early portions of June, and that's the data that I'll be looking for in determining whether we've got to move forward with further actions within the business. We have evaluated a couple of structural opportunities that we might look at accelerating as unfortunately, it would probably require us to take more employee cost actions across the business and that would probably be the two levers that we would be reviewing and implementing, and as you can imagine, those would have very little impact in Q2 themselves. Most of that impact would be improvements we'd be trying to drive in the business in Q3 and Q4 of this year.

Okay, and then a couple questions around cash. Can you talk about the decision to repurchase shares in 1Q 2020. I know you said you're suspending them going forward, and then just any other things that you're doing to manage cash. I'm thinking particularly about receivables collection, whether you've seen any extension on that side, whether you foresee any issues with your customers actually being able to pay their bills here at the moment?

Yes. Nathan, this is Vince. So as far as our decision to purchase shares in the first quarter, we found the share price to be very attractive and very compelling from a repurchase perspective and decided to suspend that program temporarily until we have better visibility in terms of the recovery that we expect to occur this year from this COVID-19 imposed compression in the industrial space. From a cash management perspective, we're very closely monitoring our working capital components very carefully reviewing our receivable and DSO on a geographic and end market and customer basis. We're managing our payables carefully, and these are the times that we're reviewing our cash flows and cash management activities on a very close basis.

Have you seen any issues or any stretching out of DSOs or anything like that so far?

No, from a macro perspective our DSOs are holding up very well. There are anecdotal and specific cases of issues but nothing that has risen to the level of affecting the group in a material way.

Okay, thanks very much. I'll pass it on.

Thank you.

Thank you. And our next question comes from the line of Mig Dobre with Baird. Your line is now open.

Thank you. Good morning, everyone. I just want to go back to your April comments. I want to make sure that I understand this properly. Americas maybe declining a little bit more than that 40% average, International, I think you mentioned a little bit less, any color on how Harris is progressing in April?

Mig, Harris has held off maybe just slightly a little bit better than the average maybe a little bit better than our international business. Not surprising when you think about the segments that it is participating with. Obviously, it's got an element within that business which is welding but it's also got an HVAC component associated with that as well as a small component in medical applications or oxygen regulators and some of the technologies that we've developed around that piece. So that portion of the business certainly has held up a little bit better, but we are seeing that downturn in demand also in the Harris business at this point.

Mig, I would just add that we're seeing the same kind of trending from a relative perspective. So, Harris was holding up better than the welding businesses in the first quarter and into the latter-half of March, but we're certainly seeing a step down year-over-year in Harris, but not quite to the levels that we've pointed out for the Welding segment.

Understood. And then you gave us perspective on the decremental margins here, but I'm wondering if there is any variation from that average at segment level that you think is worth calling out?

No, I don't think anything that's really material, Mig. I mean, certainly not at this point in the early part of April. I feel pretty comfortable with where we've positioned the business. I like the fact that I recognized that we've got further actions that we can take if we don't see improvements within the structure of the business, or don't see the rate of improvements that we want to see in the structure of the business. Again, I think that will have very little impact as it relates to the decremental margins in Q2, but I do like where we've positioned the business, our ability to manage through the cycle and certainly believe that our -- certainly our performance in Q1 should just amplify that competence of our ability to manage through the cycle.

I see. Then lastly for me, maybe a little more color on the automation business. I guess looking at the first quarter, we've still seen some pretty meaningful declines here. I'm wondering how that progressed into April, and I'm also sort of wondering what you're doing with this business in terms of adjusting the cost structure because obviously the decremental things you won in your Americas segment look pretty good. So I'm wondering how automation played into that, how you're thinking about this business going forward? Thanks.

I can start by telling you that the year-over-year performance from a top line perspective, and automation was a double-digit year-over-year decline. So, a little compression, a little higher level than the overall welding business, and I'll kick it over to Chris for a comment on the cost reduction activities around people.

Yes, one of the -- I guess, you could say one of the benefits associated with at least this point in the cycle, we'd had some challenges within that business certainly as we were exiting 2019 and already had taken quite a few actions to mitigate some of our cost structures in that area. So, we saw some of the benefits associated with that in Q1. The other thing I would share with you Mig is that, because that order book tends to have a longer cycle associated with it than our core welding products. I wouldn't tell you that, when I look at their order book as a percentage basis, it's down anywhere near the level that we're seeing in the core business. Now, the concern is, if capital investments become more materially impacted, they may be a lagger as it relates to what we're seeing from an order perspective, and it could be more challenged out there in the May, June timeframe, and we may need to look at taking some other actions within that business, but that business performed relatively close to expected the order celled up more favorable than the core business. And we'll continue to see and monitor our automation activity as we're moving through Q2 and into Q3. Although, I will tell you, I still have great confidence in our investments in automation and the continued expectation that we will continue to see people migrate more and more towards automated solutions as it relates to driving productivity and quality improvements in their businesses across the world and here in North America.

But just to clarify, in terms of your cost savings action, what you've done already and what you're contemplating going forward. Is the automation business more or less impacted than the segment average?

Right now, early on in this decline, automation has been more impacted than some of our other welding businesses.

Okay. Thank you.

Thank you. And our next question comes from the line of Chris Dankert with Longbow Research. Your line is now open.

Hey, good morning, guys. Just echo the hearty congrats to Vince and welcome Gabe, certainly a dynamic -- be stepping into the role here. Obviously you guys typically don't give a lot of granular detail by country, but just could we get a quick update on specifically China growth rate in the quarter and kind of what the EBIT loss might have been there in 1Q.

You are breaking up. I don't know whether it's might be your phone, because you are the first caller that we've had difficulty understanding, but I think I might have the gist of your question is what's happened in China on a year-over-year basis in top line and operating performance, and we would tell you that the year-over-year performance has stabilized. There was a rebound in March in that business as all of our manufacturing units became online again from being running in an erratic way during -- from the end of January into early March. So we would tell you that from a year-over-year perspective, relatively stable in both revenue and earnings from that part of our business.

Got it, got it. Thank you. And then just do you still expect a fairly even split in the cost savings between Americas and international with these new cost out actions?

I can't make out. I don't think anybody in the room understood that question.

Previously you had…

Yes. Could you just give us the question again?

Sure, sure.

Why don't you -- Chris, could you just email the question to Amanda and then we're move on and come back to your question…

Sounds good.

- if you have any other questions, just email and we'll respond before the end of this call.

Will do.

Okay. Can we go next?

Thank you. So our next question comes from the line of Walter Liptak with Seaport. Your line is now open.

Hi. Thanks. Good morning, guys.

Good morning.

Good morning.

Good morning.

And I'll say congratulations to Vince too.

Thanks.

I wondered if you could talk a little bit about the additives business, and I thought it was going to be a big growth business for you. I wonder if you saw growth in the quarter or if it's declining -- how much it's declining by?

We did not necessarily see the growth in the additive business in the quarter. I would tell you that, we're continuing to invest in that area of the business. It's a long-term catalyst for us, but I would go as far as to tell you that even if we're successful in driving what we think we would drive from the business this year, it probably will not be material enough for us to call out from a revenue perspective. We continue to invest in the technologies. We've had a couple of articles that have been recently written and published about the technology that we're implementing here from a wire based additive perspective. So it's progressing, but as you would expect, one of the challenges associated with the pandemic is its very important for us to have interaction with those engineers and customers and actually have them on our sites to be able to look at the parts and manufacture the parts. And all of that activity has been paused until we get beyond the stay in place orders that we have here in Ohio. So we had stopped allowing visitors into our headquarters here in very early March.We're expecting to slowly start opening that up as we are exiting Q2, but I don't expect that we'll be able to have some of that activity here until the latter part of the second quarter, and that impacts not only our additive business, but other individuals that might be coming here for training or to talk to us about some of the solution activity we're driving. That's why in my prepared remarks, I'm so excited about our team's ability to be more agile and bringing those solutions to the customers through WebEx and other types of technologies those over 5,000 customer touch points that we had in Q1. We'll have to continue with that activity in Q2 until we can allow visitors back into some of our technical centers around the world as we're exiting Q2.

Okay, got it. If I could ask - just kind of a follow on, just thinking about your own supply chain. It sounds like you didn't have it, and you built some inventory, but you didn't have any issues, and I wonder where you think you might have critical parts supply issues, and if you are doing anything [indiscernible] supply chain?

Well, and I will play in great difference and appreciation to our supply chain professionals around the world, I recognize that we had challenges, but we just found ways to manage through those challenges, and I can't say that supply chain had any material impact in the business in Q1. However, we recognize that as the global economy starts to reopen and we start to see more of that activity, that there will continue to be challenges around supply chains, and that's why we've called that out as one of the risks associated with being able to see improvements in the demand as we're moving forward, but as it relates to Q1, our teams did a spectacular job, we managed through the issues that we had and we would just recognize that there could be challenges in front of us as the global economy starts to reengage.

Okay, got it. Thank you.

Welcome.

Thank you. [Operator Instructions] And our next question comes from the line of Steve Barger with KeyBanc Capital. Your line is now open.

Hey, good morning, guys.

Good morning, Steve.

It's been good working with you, enjoy your retirement.

Thank you.

I'll follow-up on the automation conversation. I know we're early in the virus-driven slowdown versus what we were already seeing last year in terms of things slowing down, but what is your team hearing from customers in terms of how automation fits into their cycle planning, or how they're thinking about managing their own cost structure going forward, given what we've just been through with the coronavirus and tariffs before that?

Yes, I'll tell you, Steve, it's really a difficult question to give you much clarity to. I can tell you that as we were exiting Q1 many of the discussions and innovations that we were developing with customers in the automation space, they completed those discussions, and quite frankly, we had some of those matured orders, but I'll also tell you, we had a couple of projects where quite frankly, the customers came back to us and said it was just too difficult for them to finish the evaluation and the discussions, and decided to pause, and said they would be coming back in Q2 and moving forward with those discussions, and I think that's what we're going to see over the next two, four or five, six weeks, as these businesses start to reengage and get started back up, but I still think that, Steve, when I think about automation, I've got to go back to thinking about it from a structural perspective, and although we were seeing challenges associated with capital spending in 2019, and we made adjustments associated with that, we still feel very confident in automation and the structural improvements in industries that are made through automation and think that will be a really good piece of our business longer-term, but I think we'll need to get through the next 30, 60, 90 days to see how some of the automation customers respond to the pandemic and respond to some of the challenges within their own business, but those organizations, especially those manufacturing organizations are going to see a need to continue to drive productivity, and quite frankly, at times utilize automation to minimize employee requirements within their facilities, and I think unfortunately, the challenges associated with the pandemic amplify those issues and certainly couldn't be viewed as favorable for automation over the longer-term.

Yes, and I appreciate all the tough decisions around the next class actions you've taken given the speed of the decline, but how are you talking to the team about service levels or taking market share, if your competitors stumble, or if, say 3Q or 4Q is not as bad as feared at this point?

Yes, I'm glad you asked that question, because we're having as many conversations internally about being commercially-offensive as we are anything else within the business. So, we decided globally that as we saw the pandemic started to migrate around the world that we would manufacture products. So, we had essential businesses, we had employees, we had raw materials, we didn't hesitate. We manufactured key products. Our inventory levels are very healthy, and I like that, because I believe quite frankly, as some of these markets globally start to spring back, there could be competitors that have challenges, and Lincoln Electric is going to be there prepared to service those markets and customers, and our service levels have stayed very strong, our inventory position is very strong, and that's what companies should do when they've been conservative with their balance sheet and have an ability to be prepared to service the market, and we're not going to miss that opportunity.It's also why, Steve, as we entered in to early Q2 and exiting Q1 that we didn't apply all of the cost reduction activities that could have been available to Lincoln Electric. We decided that we were facing those in, because if there is a quicker recovery, I want those individuals prepared to ready to respond to customers in the markets. So, we think we are in a very good position, and I can ensure you our service levels will maintain a very high level of performance, especially in our international business, which struggled with some of those performance measures over the last 18 to 24 months. Certainly they've been very strong in the last six to eight months, and we will continue that level of performance as we migrate through the pandemic.

That's great color. Thanks.

Thank you. And I'm not showing any further questions at this time. So, this concludes today's question-and-answer session. I would now like to turn the call back to Gabe Bruno, Chief Financial Officer for closing remarks.

Thank you, Chris. I'd like to thank everyone for joining us on the call today, and for your continued interest in Lincoln Electric. We look forward to discussing the progression of our actions and strategic programs in the future. Thank you very much.

Ladies and gentlemen, this concludes today's conference call. Thank you for participating, and you may now disconnect.