Ladies and gentlemen, good afternoon, and welcome to loanDepot’s Year-End and Fourth Quarter 2024 Earnings Call. All lines have been placed on mute to prevent any background noise. After the speakers’ remarks, there will be a question-and-answer session. [Operator Instructions] I would now like to turn the call over to Gerhard Erdelji, Senior Vice President, Investor Relations. Please go ahead.

Good afternoon, everyone, and thank you for joining our year-end and fourth quarter 2024 earnings call. Before we begin, I would like to remind everyone that this conference call may include forward-looking statements regarding the company’s operating and financial performance in future periods. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including, but not limited to, guidance to our pull-through weighted rate lock volume, origination volume, pull-through weighted gain on sale margin and expense trends. These statements are based on the company’s current expectations and available information. Actual results for future periods may differ materially from these forward-looking statements due to risks or other factors that are described in the Risk Factors section of our filings with the SEC. Our presentation today contains certain non-GAAP financial measures that we believe provide additional insight into analyzing and benchmarking the performance and value of our business and facilitating company-to-company operating performance comparisons. For more details on these non-GAAP financial measures, including reconciliation to the most directly comparable GAAP measures, please refer to today’s earnings release, which is available on our website at investors.loandepot.com. A webcast and a transcript of this call will be posted on our website after the conclusion of this call. On today’s call, we have loanDepot President and Chief Executive Officer, Frank Martell; and Chief Financial Officer, Dave Hayes to provide an overview of our quarter as well as our financial and operational results outlook and to answer your questions. We are also joined by Chief Investment Officer, Jeff DerGurahian; and LDI Mortgage President, Jeff Walsh to help address any questions you might have after our prepared remarks. And with that, I’ll turn things over to Frank to get us started. Frank?

Thank you, Gerhard. I appreciate everybody taking the time to join us on this call today. 2024 was a year of significant progress for loanDepot, particularly with the completion of our Vision 2025 strategic program. Vision 2025 was born from the fires in one of the most significant contractions in the housing and mortgage markets in recent memory. As you may recall, total market originations fell nearly 50% from 2021 to 2022, led by refinance volumes falling almost 75%. Mortgage market continued to remain depressed in 2023 and 2024 with volumes approaching generational lows. The strategic imperatives of Vision 2025 served as our roadmap for successfully navigating this historic downturn. While a portion of Vision 2025 was successful – was focused on fundamentally resetting our cost structure, and organization to better align with a much smaller market, the strategy also address important investments in people, process, product and technology. I expect that these investments will enable loanDepot to emerge from the market downturn, a more efficient and durable company. The company’s return to profitability during the third quarter marked the successful completion of Vision 2025. With the announcement of a new three-year plan, Project North Star, it is the logical time for me to make way for a new leader. We recently announced the details of the transition, which confirmed that I will step down as CEO and Board Member effective with our Annual Meeting of Stockholders on June 4. After the Annual Meeting, I will continue to support loanDepot as an advisor to the Board. During my remaining time at loanDepot, I look forward to working tirelessly to support our Founder and Board Chair, Anthony Hsieh, who has agreed to return to the company as Executive Chairman of Mortgage Originations, leading our origination, servicing, operations and related activities. The…

Thanks, Frank, and good afternoon, everyone. In the interest of time, I’ll focus my comments on the quarterly results. We reported an adjusted net loss of $47 million in the fourth quarter compared to an adjusted net loss of $27 million in the fourth quarter of 2023 due primarily to higher volume-related expenses, offset somewhat by higher adjusted revenues. As you might know, the accounting for loan origination is subject to timing with much of the revenue recognized at the time of the interest rate law and much of the expense recognized at the time of the origination. A meaningful increase or decrease in volume from quarter-to-quarter such as we saw from the third to fourth quarter can have a noticeable impact on our financial results. During the fourth quarter, pull-through weighted rate lock volume was $5.6 billion, which represented a 27% increase from the prior year's volume of $4.4 billion and reflected the impact of our investment in recruiting and developing our loan officers. Rate lock volume came in within guidance we issued last quarter of $5.5 billion to $7.5 billion and contributed to adjusted total revenue of $267 million compared to $251 million in the fourth quarter of 2023. Our pull-through weighted gain on sale margin for the fourth quarter came in at 334 basis points above our guidance of 295 basis points to 305 basis points and compared to 296 basis points in the prior year. Our higher gain on sale margin primarily benefited from wider overall margins across our product set and a channel mix shift away from JV toward our retail and direct channels. Our loan origination volume was $7.2 billion for the quarter, an increase of 34% from the prior year's volumes of $5.4 billion. The increase reflected the pickup in lock activity during…

Thank you. [Operator Instructions] And your first question comes from the line of Doug Harter with UBS. Your line is open.

Thanks. Can you talk about how you're viewing your current cash liquidity situation and kind of as part of that, what you would expect for servicing balances over the course of 2025?

Yes. Hey Doug, it's David Hayes. As you guys know, we've talked about this over past quarters that we have maintained heightened levels of liquidity considering the challenging mortgage market. And we expect to maintain, heightened levels of liquidity over that period. We think we're running at excess liquidity levels. And so we've talked before about maintaining at least a 5% or around a 5% of assets of liquidity is sort of a target in this challenging market. And I think that's something we'll aim to do over the course of 2025.

Got it. And then I guess just on the MSR outlook, kind of how you think that'll play out? Do you expect more sales or kind of regular way kind of flow agreements?

Yes. No, I think our view is we're going to try to maintain and build the servicing asset. We view that as a very strategic asset for the company. But obviously, in periodic times over the course of the last few years, we've had to sell that from time to time to meet some liquidity needs. But for now, we're going to continue to try to invest and grow that asset.

Great. Thank you.

And your next question comes from the line of Derek Sommers with Jefferies. Your line is open.

Hi, good afternoon. Could you speak to what the drivers of the sequential increase in the G&A expense and servicing expense were?

Yes. The biggest is that G&A was a bit kind of subsidized last quarter. We had a big insurance recovery related to – in the third quarter related to the cyber event. We took a large reserve in the second quarter and got the insurance recovery in the third quarter. So that was kind of understating expenses. So that's kind of a return to normalization in the fourth quarter, and then generally just in expense profile, we talked about investing in our LOs [ph] and operations and carrying excess capacity. So that's also impacted a little bit of the fourth quarter, that's largely the explanation for the sequential change on that front. From a servicing perspective, I think it's just the normal seasonality of the portfolio. We have seen a little bit of a tick up in our delinquency rate, which is attracting a little more expenses from a servicing perspective. But they're still well below historical norms. They're kind of coming off a historical norm perspective. So no concerns from that perspective on our end.

Got it. And just in terms of the volume guidance for 1Q, kind of – what kind of backdrop are you embedding in that guidance? And how does that compare to third-party estimates?

Yes. So we're obviously setting our guidance off our expectations of sort of our LO counts and a lot of the investments we've made into the business. So we are expecting, locks to come down sequentially, kind of in line with normal seasonality in the business. That being said, I think if you look at some of the third-party estimates, they're showing a more significant decline sequentially. And so we are hopeful that we can pick up some share gain in that period.

Okay. Thank you for taking my questions.

Sure.

[Operator Instructions] And your next question comes from the line of John Davis with Raymond James. Your line is open.

Hey guys. This is Taylor on for JD. Maybe just to start on your hiring expense plans in 2025 with the expected rebound in mortgage originations, just how should we think about the operating leverage of the business going into next year, assuming the increase in mortgage originations does, in fact, pay out – play out?

Yes. Like I said, we’re – we’ve been investing strategically over the course of the third and fourth quarter into our kind of revenue generating expense side or LOs in our operations team. And if we play that against, let’s say, the MBA or the mortgage growth expectations in some of the third party, we would naturally expect the operating leverage to increase we find LO productivity to get more productive as refinance markets start to materialize. So we should see better pull-through on revenue to profitability perspective in that regard. And then just generally speaking expense perspective, that’s where the hiring will be for the course of 2025. We’re not expecting any significant back office or G&A expenses, in fact, modest reductions on that front.

Okay. Got it. Thank you. And then just one more. On Project North Star, just obviously early days here, but just curious if you – if there’s any updates with any of the initiatives, whether that be traction in expanding geographies, JVs, cost saves or anything else. Thanks.

Yes. I’ll handle that. Look I think Project North Star, as you know, was unveiled last quarter. So it’s in formative stages. But we’re already investing in the technology platforms that will enable a lot of our operating efficiency and reduced cycle times and improved customer experience. So a number of those are in flight, and we expect those to be progressively more impactful as we get into this year and certainly next year. So I think that’s all in good order. I think we’ve also announced two new JVs. And maybe, Jeff can talk a little bit about those because we expect those to come online over the course of next year as well. But Jeff, why don’t you.

Yes. We’re – this is Jeff Walsh. We’re actively onboarding now our partnership with Smith Douglas and with Onx Homes, and we fully anticipate having those onboarded in 2025 fully and fully ramped in 2026 and also looking for additional opportunities in that space aggressively.

Got it. Thanks, guys.

[Operator Instructions] And with no further questions at the time, Mr. Frank Martell, I will turn the call back over to you.

Thanks, Debbie. Look, on behalf of Dave, Gerhard, Jeff Walsh and Jeff DerGurahian and the rest of our team, I want to thank everybody for joining us again today. I’m proud of the dedication, resiliency and accomplishments of team loanDepot. The completion of Vision 2025 represents a significant and hard-fought victory for the company. And Project North Star, I believe, lays the foundation for a brighter future as the mortgage market comes back, and it will certainly come back. It’s a big market. Home means everything and is central to the American Dream. I believe the company is really well positioned to meet the needs of a changing demographic of homeowners and homebuyers through our unique products and team loanDepot’s direct engagement with our customers. So thanks again to everybody for joining the call. I appreciate your support and the call will conclude now.

And ladies and gentlemen, this concludes today’s call. We thank you for your participation. You may now disconnect.