Good afternoon, and welcome to loanDepot’s Second Quarter 2024 Earnings Call. All lines have been placed on mute to prevent any background noise. After the speakers’ remarks, there will be a question-and-answer session. [Operator Instructions] Thank you. I would now like to turn the call over to Gerhard Erdelji, Senior Vice President, Investor Relations. Please go ahead.

Thank you. Good afternoon, everyone, and thank you for joining loanDepot’s second quarter 2024 earnings call. Before we begin, I would like to remind everyone that this conference call may include forward-looking statements regarding the company’s operating and financial performance in future periods. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including, but not limited to, guidance to our pull-through weighted rate lock volume, origination volume, pull-through weighted gain on sale margin, the status of litigation and expense trends. These statements are based on the company’s current expectations and available information. Actual results for future periods may differ materially from these forward-looking statements due to risks or other factors that are described in the Risk Factors section of our filings with the SEC. Our presentation today contains certain non-GAAP financial measures that we believe provide additional insight into analyzing and benchmarking the performance and value of our business and facilitating company-to-company operating performance comparison. For more details on these non-GAAP financial measures, including reconciliation to the most directly comparable GAAP measures, please refer to today’s earnings release, which is available on our website at investors.loandepot.com. A webcast and transcript of this call will be posted to our website after the conclusion of this call. On today’s call, we have loanDepot President and Chief Executive Officer, Frank Martell; and Chief Financial Officer, Dave Hayes, to provide an overview of our quarter as well as our financial and operational results, outlook and to answer your questions. We are also joined by Chief Investment Officer, Jeff DerGurahian; and LDI Mortgage President, Jeff Walsh, to help address any questions you might have after our prepared remarks. And with that, I’ll turn things over to Frank to get us started. Frank?

Thank you, Gerhard. I appreciate everyone taking the time to join us on the call this afternoon. Today, I look forward to sharing my perspectives on the following three topics: first, the progress we’re making toward achieving our Vision 2025 strategic program; second, loanDepot’s Q2 operational and financial performance highlights, which I believe validates the significant progress and impact of Vision 2025; and third and finally, our current view of market conditions and the outlook for the balance of 2024 and 2025. As you know, we announced Vision 2025 in mid-2022 in response to one of the most abrupt and significant contractions in housing and mortgage volumes in a generation. Over the past two years, Vision 2025 with its four strategic pillars has been the battle plan that we followed to tackle market realities in the short-term, while positioning the company for profitable growth, market leadership and sustained value creation in the years ahead. A brief description of the scope of the four pillars of Vision 2025, as well as a short synopsis of the progress we’ve made against each of these pillars follows. Pillar number one, focuses on transforming the company’s origination business and driving purchase transactions with expanded emphasis on purpose-driven lending and first-time homebuyers. Over the past two years, we’ve added new products that address affordability issues such as AccessONE+ and accessZERO. We’ve expanded our VA lending operation, and we’ve invested in our point-of-sale and mellohome platforms. Pillar number two, which centers on investing in profitable growth generating initiatives and launching innovative cutting-edge solutions that form the foundation of a life cycle relationship with first-time homebuyers and homeowners. In this area, we launched and expanded our home equity suite of products, including a home equity line of credit, and stand-alone second mortgage loan, we deployed our next-generation…

Thanks, Frank, and good afternoon, everyone. Our adjusted net loss decreased from $36 million in the second quarter of 2023 to $16 million in the second quarter of this year due both to higher adjusted revenues and lower operating expenses. Total expenses in the quarter were impacted by approximately $37 million of non-operational charges that Frank touched on. We accrued $27 million, primarily as part of reaching an agreement in principle to settle the class action litigation related to the January 2024 cyber incident in which, as Frank noted, will put the impact of this class action cyber litigation quickly behind us. We also successfully completed a tender exchange of our 2025 unsecured notes, extending the maturity to 2027 and reducing outstanding corporate debt by $137 million. As part of this transaction, we recorded a $6 million loss on the extinguishment of debt. During the second quarter, pull-through weighted rate lock volume was $5.8 billion, which represented a 5% decrease from the second quarter of 2023, and reflected the ongoing impact of higher rates and the lack of supply of home sales – homes for sale. Rate lock volume came in within the guidance we issued last quarter of $4.5 billion to $6.5 billion, and contributed to adjusted total revenue of $278 million, compared to $269 million in the second quarter of 2023. The year-over-year increase in adjusted total revenue is primarily result of higher service and fee income and pull-through weighted gain on sale margin. Our pull-through weighted gain on sale margin for the second quarter came in at 322 basis points above our guidance of 260 to 290 basis points and compared to 285 basis points in the second quarter of 2023. Our higher gain on sale margin benefited from the reversal of the loss provision reflecting the…

Thank you. We will now begin the question-and-answer session. [Operator Instructions] Your first question comes from the line of Douglas Harter. Please go ahead.

Thanks. Could you first talk about what type of – or what was the coupon on the MSR that you sold in the quarter?

Hey, Doug. This is Jeff DerGurahian. It was a lower coupon originations largely from 2020 and 2021 vintages.

Great. And then just more broadly then, as you look at your servicing portfolio, how do you think about the potential refinance opportunity that could come from it both today? Or are there – or is it more of a rate move needed before you kind of can unlock more volume?

There’s opportunity, whether it’s today through our home equity products that we continue to expand and enhance or if rates do happen to move lower, we’ll obviously look to do rate and term refinances and debt consolidation to continue to help our borrower base.

I mean, is there sort of a rate that you’re thinking about that might switch that opportunity from home equity to rate term?

There’s still a wide range of products and rates in the portfolio. So as the market moves, we continue to use the tools we have to optimize whatever outreach we have to our borrowers.

Okay, thank you.

[Operator Instructions] And your next question comes from the line of Derek Sommers. Please go ahead.

Hey, good afternoon everyone. Just looking into your Q3 guidance, could you maybe kind of break out what’s embedded or what assumptions are embedded into that guidance, particularly on the volumes?

Yes, I can speak to it. So one of the probably biggest assumptions as we come off of the second quarter is we did have a loan loss reserve true-up that benefited the gain on sale margin, which was about 18 basis points for the year-over-year comparative. So that coming out will reduce our gain on sale margin closer to 305, and then I think just general market conditions, a little bit of mix shift maybe towards refinance inform sort of our guidance for the third quarter.

Okay. Got it. And then how do you guys think about capacity moving forward, both from – on your warehouse lines and maybe from operational headcount perspective as well?

I’ll speak to the warehouse lines. We don’t have any concerns on that front. We feel like we’ve got ample capacity and can ramp up as needed operationally.

Yes. Thanks for the question. So operationally, as I mentioned in my prepared remarks, over the last six months we have been gradually increasing the number of LOs that we have and our operational capabilities as well, some through automation, some through staffing levels. And we’re kind of leaning into the anticipation that the market will continue to rebound and rates will moderate. And as I mentioned, I think that’s an increasing likelihood. So we believe that we have the capacity to pick-up incremental volume. But I think also the automation to pick up the operating leverage associated with that. So it’s not as people-intensive as it might have been in the past. So I think we’re fairly well positioned, and we’re more optimistic about the rate environment.

Got it, thank you. I’ll hop back in a queue.

Your next question comes from the line of John Davis.

Hey, guys this is Taylor on for JD. So yes, it was going to see total market share tick up during the quarter. Can you just unpack that a little for us if there’s anything of note that drove the higher growth rate relative to the industry?

Yes. This is Jeff Walsh. I think our unique channel mix allows us to lean into various parts of the market, specifically new home builds, which is a strong area for us and cash-out refinance, which is a growing segment that we’re seeing both in the home equity side and also just the debt consolidation side. And the most unsure part of the market has been the resale market just due to the availability of inventory. But as Frank mentioned, we’re well positioned there as well with our end market retail team and gaining share in that channel as well.

Great, thanks.

There are no further questions at this time, Frank Martell; I turn the call back over to you.

Thank you, Kathleen. So look, thank you, everybody, for joining our call today. I want to thank Dave, Gerhard, Jeff Walsh and Jeff DerGurahian and the rest of our team for all the good work that’s gone into implementing Vision 2025. And you’re seeing that, I think, increasingly reflected in the financial results. I’m really proud of the dedication and resiliency and accomplishments of Team loanDepot. I do think that second quarter results clearly demonstrate the positive progress we’re making. And I think with the rising potential of improving market fundamentals and trends heading into 2025, we’re going to remain laser-focused on achieving sustainable profitability but at the same time, becoming the innovated and trusted partner for first-time homebuyers throughout their journey of homeownership. At loanDepot, we often talk about home means everything, and our growing teams of professionals deliver a complete suite of products and services that fuel the American dream. So with that, I appreciate everybody’s time today and look forward to updating you in the future.

This concludes today’s conference call. You may now disconnect.