00:05 Good morning. My name is David and I'll be your conference operator today. At this time, I'd like to welcome everyone to the loanDepot, Inc. Fourth Quarter 2021 Earnings Call. Today's conference is being recorded. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question-and-answer session. [Operator Instructions] 00:37 Gerhard Erdelji with Investor Relations, you may begin your conference.

00:43 Good morning, everyone, and thank you for joining our call. I'm Gerhard Erdelji, Investor Relations Officer here at loanDepot. Today, we will discuss loanDepot's year-end and fourth quarter 2021 results. We are excited to share our financial results and other highlights with you. 00:57 Before we begin, I would like to remind everyone that this conference call may include forward-looking statements regarding the company's operating and financial performance in future periods. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including, but not limited to guidance to our pull-through weighted rate lock volume, origination volume and pull-through weighted gain on sale margin. These statements are based on the company's current expectations and available information. 01:29 Actual results for future periods may differ materially from these forward-looking statements due to risks or other factors that are described in the Risk Factors section of our filings with the SEC. A webcast and a transcript of this call will be posted on the company's Investor Relations website at investors.loandepot.com under the Events and Presentations tab. 01:53 On today's call, we have loanDepot Founder, Chairman, and CEO, Anthony Hsieh; and Chief Financial Officer, Patrick Flanagan, to provide an overview of our quarter as well as our financial and operational results, outlook, and to answer your questions. We are also joined by our Chief Capital Markets Officer, Jeff DerGurahian; our Chief Analytics Officer, John Lee; and our Chief Revenue Officer, Jeff Walsh, to help address any questions you might have after our prepared remarks. 02:22 And with that, I'll turn things over to Anthony to get us started. Anthony?

02:26 Thank you, Gerhard. I'm pleased to be with all of you on the call today. Thank you for joining us. I look forward to sharing my perspective and answering your questions.2021 demonstrated the success of our strategy to increase market share during the period of changing market conditions. This is quite an achievement for a company as young as ours. 02:47 Just three weeks ago, we celebrated our 12th birthday. We aren't even a teenager yet, but loanDepot is now the second largest independent retail mortgage brand in the country. We’ve grown at 49% compounded annual rate since our inception and we plan to continue this growth in the long term. 03:05 Our growth is very intentional. We have built loanDepot to succeed during all market conditions, conditions like those we enjoyed at 2020, or when loanDepot drives revenue. But the conditions we expect to navigate 2022 give us an incredible opportunity to capture market share. Our business was purpose-built with periods of pressure in mind. Our proprietary tech stack, our intentionally diverse mix of channels and our sophisticated performance marketing machine mean we control our lead flow, our customer contact strategy, and the point of loan origination. This is a critical competitive advantage, enabling us to pivot and adjust our production as market trends demand. 03:49 In fact, historically speaking, it's been during the periods of decreasing volume that loanDepot's unique strategy and differentiated assets have resulted in an outsized market share growth, those are the periods when we most demonstrate our ability to succeed. We ended 2021 with a 3.4% market share compared to 2.5% at the end of 2020 and grew purchase origination volume by 39% during 2021 as well. 04:21 Purchase volume growth demonstrated the power of our multi-channel strategy. If we include less interest-rate…

06:24 Thanks, Anthony and good morning, everyone. Next week will be the first anniversary of our IPO and I'm both excited and proud of what we've achieved during the short period of time as a public company. Thanks to the hard work of team loanDepot. 06:38 During the fourth quarter, loan origination volume was $29 billion, a decrease of 9% from the third quarter of 2021. This was near the high end of the guidance we issued last quarter of between $26 billion and $31 billion. Our Retail and Partner strategies delivered $10 billion of purchase loan originations and $19 billion of refinance loan originations during that period. 07:01 Our Retail Channel accounted for 77% and our Partner Channel accounted for 23% of our loan originations. The consistent contributions across both channels signify the strong customer and mortgage broker relationships we've built over time, as well as the effectiveness of our innovative mello technology platform to underwrite process and fund mortgage loans, originated both in-house and with our partners while delivering an exceptional customer experience. 07:28 Our pull-through weighted rate lock volume of $23 billion for the fourth quarter resulted in quarterly loan revenue of $705 million, which represented a decrease of 24% from the third quarter. Rate lock volume came in consistent with the guidance we issued last quarter of $18 billion to $28 billion. The decrease in revenues is a result of lower rate lock volume and gain on sale margins. 07:52 Our pull-through weighted gain on sale margin for the fourth quarter came in at 281 basis points. This exceeded our guidance for gain on sale margin that we issued last quarter of between 210 basis points and 260 basis points but was down from the 299 basis points in the third quarter. Our growing servicing portfolio…

11:21 Thank you, Pat. While Pat just laid our expectations for the first quarter, let me take this opportunity to share how we're thinking about 2022. The Mortgage Bankers Association expects mortgage volumes to decrease by 35% this year. This is neither unexpected nor unprecedented. It's a repeat of the numerous cycles I've experienced over the course of my career. 11:45 What makes this one unique is that, this may turn out to be the first sustained market decline since the passage of Dodd-Frank. Many of our competitors have not been tested during both the significant market downturn and a more restrictive regulatory environment. Many of our competitors may find it difficult to grow or even maintain their volumes without significant increases in customer acquisition and marketing costs. 12:14 At the same time, loan officer compensation structures are less flexible in this post-Dodd-Frank environment. The result is that expense structures are going to be significantly tested. Our diversified origination channels and in-market retail, direct-to-consumer, wholesale, and joint venture partnerships allow us to flux as the market changes. 12:36 Additionally, our investment in our in-house servicing platform and growing servicing portfolio to prove to be a valuable asset as interest rates increase. Together with our investments in our tech stack and brand, we bring a set of unique and differentiated assets that position us to successfully compete MA (ph) never before same market environment. 12:58 These advantages are attractive to have and we see an enormous opportunity to attract high-performing loan officers to loanDepot as weaker models come under increasing pressure in the months to come. We are also doing the necessary work to ensure our operations appropriately reflects our expectations for the changing market. 13:17 We're adjusting our capacity to align our cost structure with our expectations for volume. But…

15:19 [Operator Instructions] We'll take our first question from Doug Harter with Credit Suisse.

15:38 Thanks. If I look at Page 16 of your presentation your -- about your expenses, that has had a downward trajectory. Can you just talk about your expectations for the expenses in '22 and beyond in light of a smaller overall market?

15:57 Thanks, Doug. Yeah. And this is Patrick Flanagan. So yeah, as you noted on the presentation, we have made steady progress over the last five years, taking our expenses from 369 basis points at the peak of total expenses down to 223 basis points. And we're continuing to focus on adjusting our capacity, vendor consolidation, changes in our -- and reductions in our real estate footprint as a result of capacity adjustments and increasing tax efficiencies. You noted, in contracting markets, sometimes you'll see marketing expenses increase slightly as there's more competition for reducing number of leads. So although, we're not providing specific guidance on the expense levels, our focus is continued efficiencies. What you will also see is that we are going to continue to invest in technology and continue to invest in growing our balance sheet, growing our servicing business.

17:04 Got it. And I guess just -- if you could just talk about kind of how you -- how comfortable you are with your current overall expense level compared to kind of where do you see the gain on sale margins in the first quarter and kind of the -- your expected level of profitability in the near term?

17:27 Sure. Well, as a CFO, we're always working on becoming more efficient, right. And we're very focused on that through the first quarter as we've been throughout the last year to make sure that we adjust our capacity to what the market sizes are. The bigger unknown is where gain on sale margins will be in the face of uncertainty and in origination demand. And I think we're extracting and we're driving the business towards the guidance that we gave on pull-through weighted rate lock and lock margins for the quarter.

18:10 Hey, Doug. It's Anthony Hsieh. So let me just compliment as responses by sort of rewinding a bit and talking about total GOS. Keep in mind that the pressure to GOS is a reflection of the shrinkage in the marketplace going from $4 trillion plus last year to $3 trillion. Historically, any time you have a $3 trillion market, it's time for celebration except for this year because you're coming off of a $4 trillion high, which was a record breaker for the industry. Because the industry is trying to push out $1 trillion of capacity, you have this GOS pressure. And keep in mind, that GOS is going to continue to adjust, according to some of the irrational behavior, competition tries to keep its capacity full without layoffs or workforce reduction. 19:08 Now, I also want to point out the fact that even during a pressured state like the industry you're seeing today, you're still looking at around 300 basis points all in from cradle to grave. And we have to remember, yes, expenses, labor is critically important for any sort of scale players such as loanDepot and our competitors. The majority of costs in that GOS is still marketing in sales. Marketing and sales is where the pressure is not necessarily the fixed expenses. So we need to pay particularly attention to that. 19:47 Sales and marketing is well over 100 basis points and still climbing. So as that sales and marketing eats up the biggest chunk of the available 300 basis points, and if you're in the wholesale business, you're splitting that 300 basis points where you originated, which is your mortgage broker, so you can really see where the pressure is to both sides. There's a lot of pressure if you're a sales and marketing company, and there's a lot of pressure if you're a funding or a lending company. Regardless, sales and marketing, performance lead management and marketing, brand recognition, and conversion is going to make a difference. 20:27 So this is where we are highly confident going into this sort of hazey (ph) if you will, simply because we have some of the differentiated assets that we've been working on for the last 12 years. Most of the cost structure within that 300 basis points is still sales and marketing.

20:45 Great. Thank you.

20:49 Okay. Next, we'll go to Kevin Barker with Piper Sandler.

20:52 Thank you. Given you're continuing to drive market share here and margins remain under pressure, do you feel like you can continue to sustain positive earnings in the near term, even though there is quite a bit of pressure here especially in the first quarter? I understand that it probably will get seasonally better in the second and third quarter, but do you feel like you have the operating efficiency levers to be able to maintain that profitability and book value growth throughout 2022?

21:33 Kevin, it's a great question. And I think we tried to answer that with the guidance we gave you. We think that it's a little bit of a shrinking market with closed volume decreasing between $19 billion and $24 billion in the first quarter and pull-through weighted lock volume between $19 billion and $29 billion. As Anthony was saying, where the pressures come in is, in marketing and sales, but we're very focused on our themes of profitable market share growth. So we haven't provided all of the answers and we understand that. But we're busy adjusting capacity, vendor consolidation, and working on additional tech efficiencies with the goal in mind to profitable market share growth.

22:22 Okay. And then, how would you balance the opportunity cost of driving market share gains at lower profit margins today versus the potential for much greater profit margin in the future? Maybe in other words, can you estimate how -- what the difference in profitability may look like today versus what you think you can produce at some time in the future, assuming we don't have another refi wave like we did in 2020 or early 2021?

23:04 Hey, Kevin. It's Anthony Hsieh. So let me try to respond to your last question. So I would just [Technical Difficulty] everyone that profitability could change instantly as this pressure starts to lift. This pressure could last another one, two, three quarters, but it will go away within that amount of time. Provided that the market stays right around $3 trillion. Now if it shrinks to $2 trillion, $2.5 trillion, that pressure will continue until the industry gets rightsized in capacity. 23:49 What is important to me? And I've seen this many times over, is for us to continue to build on our assets. As an example, we were the second brand now as a non-bank lender in the country. Our brand listed by 80% last year in brand awareness. Our web traffic increased 50% year-over-year last year as we continue to build out a national brand, that is hard to measure in profitability, and we all know there is significant barrier to entry in this marketplace. 24:25 If you are not a scaled top 10 lender today, most likely, there will not be any newcomers in the top 10 for the next five to 10 years. It is over if you're not in the game today. While this market continues to adjust and this trend continues to mature, the total addressable market just gets larger because of household formation, new home sales, average loan volume increases, there's just more price for us around the next corner. 24:54 So although, this quarter, next quarter it's important, and we certainly look at those numbers we legislate every day looking at expenses and setting our competition, it's a long-term view that allows us to be disciplined to continue to invest into technology, efficiency, brand, and market positioning.

25:14 Okay. So I appreciate that. And I think that's -- that makes sense, and it will drive value over the long term. What I'm trying to find is, is there any way to quantify what you expect these investments to generate as far as profitability targets, whether it's a return on equity, return on assets or some type of long-term profitability goalpost that you're targeting given these investments that you're making?

25:47 Yeah. Very, very it’s a fair question and I get that. We -- the hard part to quantify is the GOS, the return of GOS. So as I talked about before, once that pressure starts to lift, the industry is less like to motivate itsell $1 bills for $0.80, so that GOS will return. And that GOS returns very fast in a very big way and much, much faster than you're able to improve efficiency. Efficiency gains over a long period of time gives you a competitive advantage during a downturn. Profits is recognized in this industry when capacity starts to catch up and volumes return. It's the GOS that fuels the profitability, not necessarily expenses. Expenses is your competitive advantage during the market like this.

26:45 Got it Thank you for taking my questions. Thanks, Anthony.

26:48 Of course.

26:51 Next, we'll go to James Faucette with Morgan Stanley.

26:56 Hey. Thanks a lot, and thanks for taking the time this morning. I wanted to follow up on the GOS question there, Anthony, in your comments. When you look at the market overall, I'm wondering how much are you reacting to what's happening with GOS, et cetera, versus being a player in what's happening there in an effort to try to gain market share and gain that long-term advantage with the customer base? 27:25 And I ask that because you're now at a size where you would think or at least I would think that we'd start to see you be able -- yourselves be able to influence what those levels are at. And so I'm just trying to think through, like, if you're looking for share and others are how much of an impact that may be having and why do you think that should abate over the course of 2022?

27:50 James, we have daily morning huddles on market conditions, competitive pricing pressures, and overall pricing strategy on a daily basis. So we are very close to the vibrations of the roads, if you will. So far, we have not been a participant in creating the market pressures. We study what the market is doing and we certainly try to maximize our revenue opportunities while making absolutely certain that we're competitive and there is no decay to our conversion. We are a company that very much evaluates our topline marketing return on investment. We are not a legacy mortgage company where we're just waiting for our loan officers to create business for us. So there is a fine line between being aggressive on conversion, which is pricing versus making absolutely certain that we maximize what the market gives us. So I would say currently, and it doesn't mean we won't be aggressive and to leave the market, we may. But for now, we also look at the market conditions on every morning, and we try to adjust our pricing importantly.

29:09 That's really helpful context, Anthony. And then my follow-up question was just, with the rising interest rates and you mentioned cash-out refi. Where does that specifically fit into the strategy? And is that meaningful enough of a segment to contribute to your outlook for 2022? Just wondering how we should think about kind of the changing potential products in the market overall, especially from loanDepot?

29:43 We are in historical times. Keep in mind that no cycle in previous history where Fannie, Freddie, FHA, VA own 90% of the fundings in our industry. So going back to the last cycle, 60% was non-government agency fundings. So let me say that again. So previous to Dodd-Frank and previous to financial crisis of 2007 and for the three to four decades prior to that, greater than 50% of those liquidities driven by private mortgage products. Today, after Dodd-Frank, that market has not returned. Non-QM is a very small portion of the industry were greater than 90%. So the industry is still somewhat restrictive to the type of credit that we are able to offer through ability to repay in the non-QM rules and Dodd-Frank. 30:49 So as I said in my opening comments, this is the first, everybody. This is the first significant downturn in pressure that is completely different from cycles before because of our regulatory environment. So the purpose of loan doesn't change the product of the loan. The product of the loan is still pretty much the same, 90% plus Fannie, Freddie, FHA and VA. How the consumer utilizes these products is changing simply because of rising interest rate, the rate in term market is starting to disappear, but you have lots of consumption out there from consumers and the best way to leverage consumer credit is still through a cash out refinance in the 3% range versus any other type of credit that a consumer can lever. 31:40 Now, the amount of volume through a cash-out refinance is going to be much smaller than rate term in 2020, but it's still massive. But if you have 10 people or 10 companies chasing after eight consumers, this is what is creating the GOS pressure. But that capacity will normalize and then GOS will return, it does every time. I can guarantee you that, we believe that's going to happen, in our opinion, if the pressure is going to last anywhere from one to three quarters.

32:12 Just to add a little numbers in addition to what Anthony said, the transition for us and focus on less interest-rate-sensitive consumers is well underway. And for the fourth quarter, for example, the percentage of loans that were purchased and cash-out refi in our total originations was 75%. So we've already made the transition and are continuing.

32:40 That's great. Thanks for all the data and input.

32:43 Yeah. Thanks, James.

32:45 Okay. Next, we'll go to Trevor Cranston with JMP Securities.

32:52 Hey, thanks. Good morning. Question on the servicing business. The MSR asset is obviously growing pretty substantially over the last year or so. Now that you -- when you look at it, now it's larger than the company's equity base. Can you talk about how much capacity you have to continue retaining the majority of your MSRs on originations maybe in terms of like the financing you have in place for that? 33:24 And then, second part of the question, I think you mentioned that the expectation was that the cost of service should continue trending downwards over time. I was wondering if you could maybe provide some context around kind of what level we should think about that kind of get into over the next year or two? Thanks.

33:41 Sure. So the level of MSRs to tangible net worth is a great question and it kind of falls into our capital management strategy. So -- and we continue to look at our balance sheet to make sure that we're maintaining healthy levels of both liquidity and leverage and the retention rates and construction of the MSR assets are a big lever that we can use to moderate that. We have very little leverage against the MSR assets and we have additional capacity there to raise cash, but we also look at the market and from time to time sell MSRs in the form of both sales or how we issue deals and we generally try to be strategic in what we keep on the balance sheet and we try to keep loan profiles where we have the best opportunity and chance to refinance the customer and build over the long-term value and lifetime value of that customer. So I think, you'll see us maintain leverage and liquidity ratios that are similar to or close to where they currently are.

34:56 Great. Okay.

34:57 As far as cost of servicing that we expect continued improvement as we move off of the subservicing platform more towards in-house. I don't have specific guidance to give you on where those costs can go, and it's kind of a combination of the speed in which we continue to transfer [Technical Difficulty] in the economic conditions around delinquency levels and the retention rates as the platform scales. But there is more room to get more for sure.

35:31 Okay. Got it. And I think you mentioned in the prepared remarks the intention to maintain the $0.08 dividend level. I was curious if you could just share some thoughts around why you guys are comfortable with that given the sort of near-term competitive pressures on earnings and if there's an environment that would potentially cause you to revisit the level that the dividend is currently at? Thanks.

35:59 Yeah. Well, we started our life as a public company with the idea of creating shareholder value through a multitude of tools and earning just one of those and paying a dividend is another and we think it's a great opportunity to be a growth company that has and generates cash flow where we're comfortable paying that. And we think that we're an incredible value in today's market, a 6.8% dividend yield based off yesterday's closed price is certainly attractive in today's market. And we continue to evaluate all the tools available to create shareholder value. And when we have the free cash flow like we have, we'll continue to want to maintain that regular dividend. We think it's one of the attractive things about our company.

36:49 Yeah. Okay. That's helpful. Thank you.

36:52 Okay. Next, we'll go to Arren Cyganovich with Citigroup.

36:58 Thanks. I guess just following up on that last question, the midpoint of your guidance range equates to about $540 million of gain on sale, which is a reduction from the 4Q level in 1Q. And you made $0.09 last quarter, your dividend is $0.08. What -- I know everybody's focused on cost, but we're not getting any answer that I think seems satisfactory from a cost standpoint. You talked about overcapacity in the industry, but it seems like you have your own -- yourself overcapacity and you need to rightsize your cost structure.

37:35 Yeah. Well, I think I've mentioned it multiple times already that our focus on expenses is adjusting our capacity and gaining additional efficiencies and technology. And so we are very mindful of what the market size is. And I would point to the fact that quarter-over-quarter and year-over-year, we've continued to reduce our expenses. And so I think our experienced management team, we've been through these cycles before and we're well prepared to adjust our costs and continue to focus on the things that drive long-term value and put us in a position that takes advantage of opportunities when the market presents. 38:19 The other thing about loanDepot is, we have -- and I think in my opening remarks, I said our focus is on profitable market share gains and that will continue to be it. And we have a long history of -- our biggest market share gains have come in the toughest markets and shrinking environments. And so those are our focuses going forward.

38:41 It seems to me that both you and Rocket actually gained market share in the disruptive environment of kind of the -- when the pandemic first hit. It seems to go against what you're saying about gaining market share in a tighter mortgage environment. And if there is indeed overcapacity and there's more competition, I just don't -- that equation doesn't really make a whole lot of sense to me to gain market share when there's more people fighting for a smaller pack.

39:15 I think it's the strength of our business model that allows us to do that. So the diversified channel with a nationally recognized brand gives us a competitive advantage when it comes to competing with others in the marketplace for a shrinking number of customers and then the growing power of our balance sheet with over half a million customers in our searching book today. And so I think that the combination of all those things is what makes us attractive. And I would just point back to our history, our biggest gains in market share growth have come in the contracting markets. Our biggest profit comes in expansions of market conditions like 2020, but we had less market share gain in 2020 than we did in times when the market shrinks.

40:04 Sorry. Yeah. Hey, Arren. It's Anthony Hsieh. I think your question is warranted. And let me just explain a little bit mechanically why loanDepot is very, very different. In contemporary times today, again, post-Dodd-Frank, we are arguably and we believe the most diversified modern time originator in today's marketplace. So in addition to having consumer direct, end market retail, joint venture, third-party origination, which is the broker channel. If you look at our two largest competitors, one is almost 50-50 between consumer direct and wholesale, the other one is 100% wholesale. They're all great businesses. They're great competitors. We certainly respect both of them. But if you look at our model, we are fishing from a lot more tons than our competitors. So when it comes to different marketplaces where there's consumer direct, and consumer direct is a very hard model to build because you're not relying on existing loan relationships that brings your business. 41:20 That is more of your end market loan officer universe and then certainly wholesale, you're waiting for a mortgage broker to be an originator for you. Consumer Direct, which is our number one competitor and arguably there's only two scale lender. You have to have a very sophisticated marketing machine and you have to be able to generate leads offline, online through multiple efforts and then track that need in a way that is performing like a digital business. So even today, we -- last year, we generated over 10 million top-of-the-funnel leads, and we expect to have at least that level going forward this year in a market that's decreasing 30% plus. So if we just look at that alone, this year, we will drive as many digital leads at the top-of-the-funnel as we did last year, while the market is forecasted to decrease by 30%, that's going to give us an opportunity to increase market share. Why? Because we have the scale. We have the brand. And we have the performance marketing asset that most of our legacy competitors in the mortgage industry do not have.

42:36 I appreciate that. And that was one of the reasons why we thought favorably of your company into this, but the strategy doesn't appear to be resonating with investors and your -- even folks that have wholesale focused or correspondent lending business focused businesses are trading at higher multiples than you are. So there seems to be a disconnect between your story and what investors are willing to pay for that. Let's make that as my final comment.

43:07 Yeah. And my response to that is we're obviously disappointed as well. But this is the second inning of a long game here, and we certainly are very disciplined to our approach.

43:21 Next, we'll go to Stephen Sheldon with William Blair.

43:27 Hey. Thanks for taking my questions. Most of them have actually been asked and answered, but curious what the new product pipeline looks like? I think you mentioned before the potential to add more products and services in 2022. So it'd be great to get some more detail on what that could look like and I guess whether M&A could factor into that at all?

43:48 Yeah, hi. This is Jeff Walsh. Thank you for the question. Yeah. We're going to continually look to surgically add products as we have done already as we've seen the kind of the product loan purpose shift in the fourth quarter. We have the capability due to our kind of diversification to be surgical in terms of specific markets as well as specific channels where products can enhance our opportunity for profitable market share growth and that includes some potential non-QM, but we're going to be very mindful about our operational efficiency and impact that, that might have to our expense structure. So we want to have very efficient products to the mix. And in terms of M&A, we always are open to M&A opportunities, but we're curious about M&A, probably we want to be responsible there as well. And there have to be the right deals in kind of a realistic context of value. And we just haven't seen that yet, but hoping to see something in the future for sure.

45:04 Got it. Thank you.

45:06 And next, we'll go to Mark DeVries with Barclays.

45:12 Yeah. Thanks. I was hoping you could give us a sense of where your gain on sale margins trended in January and kind of where that is relative to the guidance range you provided for the first quarter? And also, are you seeing any difference in the levels of margin resiliency across your different distribution channels or they're all kind of under similar pressure?

45:35 In January, I don't have good answers for you since the month ended just yesterday. So we haven't had a chance to do it, but we're comfortable with the range that we provided, 200 to 250. I will tell you, just in the last couple of weeks, we've seen a little more resiliency in margins across all of the channels. And we have -- so we haven't really provided guidance specifically, but that resiliency is in both the partner side and the retail side that we're starting to see.

46:12 Okay. Got it.

46:14 Mark, it's Anthony Hsieh. Let me just add my $0.02 on top of that. Generally -- and this year is no exception, January looks better than December from a revenue standpoint, but it's too early to tell on whether this trend is going to continue into all the way into tax season. As typically what we -- when we look at is, January all the way through April, the revenues hold up and then beyond April 15th, generally it's when you as the mortgage company start to earn greater profits from a seasonality standpoint. But, at this point, I think it's still -- I still think it's very early to detect. And I wanted to just go back to sort of just letting everybody know that the pressure is going to be on customer acquisition. 47:15 Relationship selling in mortgage business has been the vast majority of the method through how a homeowner or customer is found in the last few decades, but as digital disruption and devices change the consumers' behavior, many consumers are now looking at advertising, branding to select their mortgage companies. So originators, whether they're doing direct mail or participating on Google Search; without a brand, it's a much harder effort for them to acquire customers digitally without scale, without an infrastructure of a performance marketing team. But in a year like 2020, everybody is a winner when it comes to customer acquisition. This year, a few will win when it comes to customer acquisition exercises. So the pressure point is more at the front end and that's what we paid most attention to. Acquiring the customer just like in any business is still the hardest thing to do. So that is what we watch carefully and we won't really know until the end of the first quarter, but so far in January we're seeing the same pattern as previous years.

48:39 Got it And I appreciate it's still quite early, but, Anthony, what are you seeing from your competitors' efforts to start removing capacity? I mean, what's your optimism that we can get to some new equilibrium kind of sooner rather than later?

49:00 The pressure today is already allowing the industry to shed capacity. So as that accelerates -- the faster that accelerates, the faster you're going to see the return on GOS. So it depends on what the 10-year yield does. If you look at what happened last year, we had a little blip and drop in rates and that gave the industry a little bit more life and capacity adjustment stops during those times. But it's very active now as the industry is shooting capacity. Everyone is sorting through what they need to do. Some companies will shrink more than others. But eventually, it's going to get to a point where that right sizes with the $3 trillion or whatever the volume is this year. So to answer your question, it depends on if the rates drop. If the rates drop, that's going to be a delay, but profits will return in the short term. And once profits go away and that GOS gets pressured, you're going to have capacity management again.

50:08 Okay. Got it. Appreciate it.

50:14 And next, we'll go to John Davis with Raymond James.

50:18 Hey. Good morning, guys. Two quick ones. First, just on purchase versus refi. How do you see that playing out this year, obviously, purchase will be a much bigger percentage of the market, assuming rates stay here or going higher, but how does that impact loanDepot's market share gains as we shift to more of a purchase market? I'll stop there.

50:44 So it's Anthony Hsieh, John. So this is one of our advantages as we have such a diversified origination strategy. Our end-market loan officer, end-market strategies, along with our joint venture partners, primarily drive purchase business. The refinance business is a nice to have in those channels, but the purchase business is our primary focus. We made the decision to be in this business back in 2012 and made our first acquisition through 2013 successfully integrated and then we had our second acquisition through in-market model in 2015 and successfully integrated that. We've grown both of those businesses successfully over the last few years. We continue to be very disciplined and very committed to this business, along with our joint venture business. And then on the consumer direct side, it gives us an opportunity to surgically go after non-interest rate sensitive business, such as debt consolidation, cash out, and we have seen that shift over the last quarter as well. So it gives us the opportunities to shift because of the different types of origination channel that we have.

52:05 Okay. That's helpful. And then just we could ask it a couple of ways, but from a capital allocation perspective, the $0.08 dividend, maybe we can just start with how is that level of $0.08 kind of decided upon at the time. Do you get target on a multi-year basis, a certain percent of payout and earnings and in the form of dividend there are some sort of payout ratio, just how should we think about that going forward and may make sense to buy back some of the bonds that are trading at similar or higher yields with that capital, just maybe a little push and pull how you guys think about capital allocation broadly?

52:44 Sure. This is Pat, so I can take that. We originally established the dividend in the range of a payout ratio and we believe it's important to be -- to maintain a consistent dividend over time and we understand the yield changes as a result of that, but we're comfortable with returning that level of capital back to our shareholders and we think we can do all the things that we talked about, which is that we can continue to grow organically, we can continue to invest strategically in the balance sheet and we can continue to return value to shareholders in the form of regular dividends with the capital base and the business that we've constructed.

53:34 So if I read between the lines here, you guys feel comfortable with $0.08 dividend yield not just for the quarter but going forward as we go through the rest of 2021 and part of 2022 as well. Am I going too far there or just too…?

53:47 No. We expect to and intend to maintain our quarterly dividends.

53:54 Okay. All right. Thanks, guys.

53:58 Okay. Next, we'll go to Ryan Nash with Goldman Sachs.

54:03 Hey. Good morning, Anthony and good morning, Pat.

54:05 Good morning, Ryan.

54:07 Good morning.

54:08 So a lot of questions asked regarding cost profitability and margins, so let me just go at it a little bit of a different way. Anthony, despite the pressures you seem to have some degree of confidence in margins improving over -- I think you said one to three quarters, but when I think about the competitive dynamics in the industry, we obviously have some in the wholesale channel that are trying to shift capacity through that channel and that could mean that, as this is prolonged, you can end up with pressure on margins lasting for longer. So how do you think about those competitive dynamics getting factored in? And then, second, if this doesn't prove to be one to three quarters, but it's six or eight or last longer, what's Plan B in terms of managing the profitability of the company?

55:01 Ryan, all great questions and comments. I'll just tell you this, right. I've been doing this since 1986. So the confidence that you hear in my voice is not from any sort a of head fake exercise. I've seen this before, many, many times and this is very early. We also need to understand that as much as respect I have for all of you, this is a whole new community understanding this industry post-financial crisis. So we're all getting educated together on this particular cycle. This is a very unique industry. It is a phenomenal very exciting industry. But look, when you have an industry that can adjust 30% year-over-year, you're going to have to work on your manufacturing plan. You're going to have to squeeze the efficiency and you're going to have to work on your cost. You're going to have to work on your machines and the overall signs of your manufacturing plant. 56:03 Now that said, the way I look at it and what I believe is, you get rightsized and work on your efficiency in order for you to maintain and penetrate additional market share and you need to survive. But the ultimate in this business is your ability to scale when the market comes back, because that soon as it goes down 30% one of these years or one of these quarters, it's going to go up by 20% or 40%, or in the year 2020, we can look at how much volumes went up from 2019 to 2020, and you have to maintain that optionality and you have to be ready to scale. And as the first year as a public company in 2020, we priced $2 billion in pre-tax earnings of a company that was organically started just 10 years ago. So not too many companies was created de novo as an organic start, I mean, 10 years later, priced $2 billion in profitability. And we maintain the optionality. And next time when the market comes back, and it will, and that total addressable market is going to be larger and the barrier to entry is going to consolidate this market and we're going to be ready. 57:17 Now in the meantime, we need to continue to be very discipline quarter-over-quarter, week-over-week, morning-over-morning as we look at our pricing structure. But that is a bit of a noise for me because I look at cycles and I look at trends, but we have to be ready for the next cycle as this trend continues to develop.

57:38 Got it. Appreciate the color.

57:41 Yeah. I want to add is the strength of the balance sheet. So we made a lot of money in 2020. We elected to reinvest a lot of that in growing the servicing book. And so if you look right at -- we're now over 500,000 customers and over $162 billion under servicing and so growing the balance sheet and having counter-cyclical revenue streams, including countercyclical revenue streams, including other non-mortgage origination sales growth and tied to other things help insulate that and that earnings for power from the balance sheet starting to be significant for us.

58:16 Got it. That makes sense. And as a follow-up, Anthony, just one comment. I think a lot of us are looking at the economic backdrop potential for higher rates and I think we're having trouble just seeing how does the cyclical pressures and competitive pressures abate in this type of environment. So maybe any color you can give on that? And then a more specific question for Pat. Can you maybe just tell about the level of revenues or margin to be cash flow breakeven? And maybe can you just remind us of some of the leverage you can use to generate cash flow in the short to medium term? And what's the comfortable level of cash to run it? Thank you.

58:55 So, Ryan, let me take that, and I don't want you or anybody to think that I'll never being slippery with my answers, because I'm not and I'm going to be always very direct and very transparent. But let me just give you an example. The most -- that the highest level of analyst in our industry is the Mortgage Bankers Association. They are obviously the trade. The Mortgage Bankers Association over the course of last six years have provided guidance in December of what they believe the mortgage origination market is for the following year. They have missed it by 36%, actually no, 40-something-percent for the last six years. So forecasting mortgage volume is very, very difficult to do and even the MBA and Fannie and Freddie get that wrong every single year. 59:56 What is consistent about controlling our business is to be able to pivot with a low cost structure and then having the optionality to penetrate market share. That's why when I came back, when we came back in 2010, we purposely went after all of these different assets, diversified origination channels, building a brand. None of that happened by a mistake or an accident. All this was purposely built. So as this trend continues to deepen, pressure is good. Pressure is what allows a great company to be better positioned when the trend changes. So it's very difficult for us to tell you exactly what the expense structure is going to be, because if I was just a wholesaler, I can just tell you what it would cost once the mortgage broker gives me the loan, what I set it up when I funded, when I underwrite it, capital market cost, but I'm not just a wholesaler, we are a digital business and all day long we look at how to acquire customer. 61:00 Customer acquisition is an art and a science, that's what gives us our unique competitive edge is that customer acquisition ability. That makes us a disruptor. But that's also hard to forecast. So we're not trying to be slippery but we need to understand that our model is uniquely different.

61:00 Got it. Thanks for that.

61:23 Ryan, I can give you some numbers there -- some of the numbers just -- so if you look on the investor deck on Page 16 for the year, we had 223 basis points of expenses. Most of that is cash expense. And so that gives you a fairly good proxy to understand where cash flow breakeven would be without the balance sheet just on originated -- origination activities. And so we have a lot of levers. So to say that if you were keeping 100% of your servicing, right, you'd have to have cash -- the cash portion of the securities sales or whole loan sales be above that to be cash flow breakeven. But the reality is we don't keep -- we retain somewhere and it depends on market conditions and our need for cash. We keep a good portion of invest in -- but we can -- that's one of the levers we have is what are we selling in whole loans, what are we selling in co-issue deals on a monthly basis to generate cash flow and then we have very modest leverage against that the $2 billion in servicing assets and we have elections for cash flow. 62:30 Two ways there. One is in short-term borrowings secured by our MSRs, in which credit is readily available. And secondly is sales, and it's our market and it's a very robust market. So it's -- we continuously look at the capital management and we have ratios that we look at as far as MSRs to handle that worth and leverage and liquidity and the minimum amount of cash. And so just as a benchmark, and it's not a hard guideline. We feel like that we have cash on hand plus immediately available liquidity in the form of lines of credit that equals at least 5% of our total assets. We're in good shape.

63:19 Thanks, Pat.

63:22 And we've hit time. And those with any additional questions should reach out to Gerhard Erdelji. I'll now turn the call back over to Anthony Hsieh for any additional or closing remarks.

63:34 Well, thank you all again for joining us and for your questions. We continue to look forward to fill our relationship with all of you over the long term. Thank you, and have a great rest of your day.

63:48 This concludes today's conference call. You may now disconnect.