Michelle Gass
Analyst · Guggenheim. Please go ahead
Thank you, Bruce. As I said in my opening remarks, the year has started off slower than we'd like. Our first quarter sales performance did not meet our expectations. As Bruce mentioned, the sales decline in the first quarter was driven by three things, unseasonable weather, soft business in our Home category and less productive key promotional events, all of which we are actively addressing. Let me provide some additional perspective on each of these. First, as we indicated on last quarter's call, February sales were challenging. This persisted into March and was clearly visible in the disappointing performance in our spring seasonal goods. As the weather turned however, we did see an improvement in demand. And apparel sales in particular showed strength as the quarter regressed with combined March and April sales flat versus the prior year, validating that our core offering remains healthy. Second, the sales performance of our Home category was below our expectations, a reversal of last year's Q1 trend when Home led the company. The sales decline was driven by an increasing level of competitive activity as well as a lack of newness compared to our offerings last year which we are addressing with several brand launches this year. These include, the fall Home the core launch of Scott Living at Kohl's; the expansion of Amazon-branded smart home products to over 600 stores; and the launch of a new exclusive line of soft home goods by Koolaburra by UGG. The third factor that impacted Q1 sales was marketing. We see this as an area of opportunity as some of our key promotional events weren't as productive during the quarter with our customers. We are reexamining both spend level as well as media mix, as we progress through the year. While sales pressure has persisted into May, we are currently taking a number of actions to improve our performance and we are already seeing a benefit. Consistent with our focus on driving traffic, we are being more competitive in pricing and promotion to maintain our relevance with our customers. And as I'll speak to in a little bit, we also have a lot of newness coming in the second half of the year. Beyond the three overarching factors I just spoke to you about, I'll now give you a little more color on the balance of our Q1 sales including ongoing areas of strength. Active continues to be a key growth driver for the company and during Q1 we achieved positive comp growth. Active apparel was strong growing mid-single digit with positive growth from Nike, Under Armour and Adidas, our three key national brands. Adidas sales in particular grew significantly in Q1. During the quarter our athletics footwear lagged and we have plans in place to address. We continue to believe Active provides an opportunity for sales growth. In 2019, we will allocate additional space to the category increasing the in-store active expansion strategy to approximately 160 of our highest-performing asset stores. Now some additional color on other lines of business. Children's led the company with solid growth in key brands including Jumping Beans and Carter's and in toys driven by LEGO. During the combined March and April period, we saw an acceleration in the Children's business to positive comp growth. We see this trend continuing in Q2 given the strong pipeline of licensed entertainment movie releases including; Avengers, Aladdin, Toy Story 4, Spider-Man and Lion King. Men's outperformed the company as well led by key national brands such as Izod, Lee and Columbia and was also positive in the combined March and April period. Women's saw continued strength in Active and outperformed in key brands such as Apartment 9, Levis and So. This was offset by declines in seasonal goods and our classic business. In footwear, we saw strength in dress casual across both men's and women's led by Clarks and Madden NYC. However, this was offset by a decline as I mentioned earlier in athletic footwear. Accessories sales were slightly below the company average driven by underperformance in jewelry. Beauty was positive for the quarter. Next let me touch on our omni-channel strategies. Digital sales remained solid in Q1 growing high single-digit, which was on top of the mid-teens percent increase in the prior year. The solid results reflect the positive impact that our investments are having on customer engagement. Mobile again represented the majority of our traffic growth at over 75% of digital traffic and more than half of digital sales. And we saw higher adoption of both BOPUS and BOSS in the quarter allowing us to further leverage our stores as a key asset and differentiator. We expect continued momentum in our digital channel as we deliver new innovation and expand our online assortment. As you may have seen yesterday, we announced a long-term partnership with Fanatics’ to significantly broaden our fan gear assortment online beginning this fall. This has been a great business for us and we are looking forward to offering this dramatic expansion to our customers. I will now transition to how we're going to regain our momentum during the balance of the year. We have always felt very confident in the back half of the year given our deep pipeline of newness and innovation, and that's only been amplified by the addition of the Amazon Returns program. So, let me start there. The nationwide rollout of the Amazon Returns program is the single biggest initiative of the year. This July, all Kohl's stores around the country will begin accepting Amazon Returns. We and Amazon together, feel this is a highly complementary breakthrough program that will offer all of our customers a great experience. We are incredibly excited about the potential of this program. It has been rigorously tested for the past 18 months in Chicago and Los Angeles, and more recently in Southeast Wisconsin. We have found the program to be highly successful in achieving our goals in creating a convenient and easy experience for both Kohl's and Amazon customers. Our testing has shown that we are driving engagement with our existing customers and attracting new and younger customers. This gives us great confidence in rolling it out nationwide in time for our significant back-to-school launch, which begins in July. There have been a number of questions on how the program is going to work so let me share some details. First of all, it's all about driving traffic. As you know, our top strategic priority is driving traffic, and this transformational program does just that. It drives customers into our stores, and we are expecting millions to benefit from this service. Second, as you would expect, to support the customer service experience with Return, we will invest into additional staffing and in logistics to support the end-to-end returns process. And third, our expanded relationship with Amazon is structured in a way that both parties will benefit from driving long-term success of the program. As previously disclosed, we issued Amazon warrants as a testament to the strength of our partnership. Beyond Amazon, as we look forward, we have other important initiatives underway. We plan to continue to drive our key growth levers, which include our active strategy, our speed-to-market initiative, the digital growth agenda, personalized marketing and loyalty, our rightsizing initiative and capitalizing on competitive store closures. And in addition to these, we have an extensive plan to deliver a constant flow of new brands and innovation to drive traffic and bring excitement to both our existing and new customers. Let me highlight a few of these. First, we are really happy with the launch of EVRI, our new private label plus brand. The plus-size women's category represents a significant long-term opportunity for Kohl's, and we are attacking it from many angles. In addition to EVRI, we recently expanded our plus-size offerings in Nike this spring, further positioning Kohl's as the active and wellness destination for the entire family. Next, as we've mentioned to you before, we will launch the iconic Nine West brand at Kohl’s this fall with shoes, handbags and an exclusive line of apparel. We are also partnering this holiday with Mary Kate and Ashley Olsen, where we will become the exclusive retailer of Elizabeth and James-branded apparel, handbags, and accessories. And I'm excited to announce today that, this holiday we will be introducing a capsule collection designed by Jason Wu, a leading fashion designer. These are great examples of how we are bringing newness and fashion relevancy to the millions of women, who shop Kohl's. They also support our efforts to attract new customers and particularly millennials. In the Home category, as I mentioned earlier, we are excited to bring in Scott Living, our partnership with the Property Brothers and soft home line by Koolaburra by UGG an extension of our successful footwear line with them. And lastly, we continue to be committed to the beauty business, which remains a large opportunity for Kohl's. We have several new brands coming into stores and we're also expanding the pilot of our new beauty concept to 11 additional stores. As you can see, we have a very strong pipeline of initiatives that are firmly aligned to our top priority of driving traffic. In addition, we remain committed to our operational excellence initiative. Bruce spoke to the progress we've already made, and I can assure you this will be a significant focus as we look ahead. In closing, I'd like to thank our amazing associates around the country that are committed to providing outstanding customer service every day and who are doing an incredible job delivering all of these exciting initiatives to our customers. And I would like to reiterate that despite our soft start, we are confident that the adjustments we are making and the initiatives we are delivering in the second half of the year will return this business to growth. We continue to operate from a position of strength and are delivering industry-leading innovation and newness that we believe will drive strong performance and shareholder value over the long-term. We are happy to take your questions at this time.