Mikheil Lomtadze
Analyst · SIG. Please go ahead
Thank you, David. Good to have you all on this call. Just to give you another reminder of the Kaspi Super App business model and this incredible range of diverse services for consumers and merchants. And just to - again just to remind those are, we run the two Super Apps. One is for consumers, another one is for merchants. We connect the experiences of both through the payment network, marketplace, fintech, financial services. And on the consumer side, there is a huge range of the services which we continuously innovate. So, I mean some of the things I will cover later in the presentation, but things like gift certificates, for example, which we have been - we launched last year. And again, consumers can shop, pay, manage their finance, delivery through our consumer Super App. And then on the merchant side, we've mentioned the merchant side will be a strong pipeline for innovations for merchants just to help them grow their businesses become more efficient and really help them to onboard to the marketplace, but also get access to the financing of their business. So as merchants grow and merchants are successful, we are successful and actually products of those merchants being either paid or - for or purchased through the consumer Kaspi.kz Super App and some of the products which we have also launched and have been scaling this year are quite exciting things like deposit for business or buy now - buy inventory now, pay later products as well as around in advertising and some of the product innovations we have later in the presentation. But just to remind everyone, unique business runs, two Super Apps with wide range of the services around daily needs of consumers and merchants. Just on the fourth Q numbers. So, we have - we had a very strong quarter. So, all our platforms show the very strong growth. The payments TPV grew 30% and the net income on the payments grew 22% with revenue 19%. Marketplace have been the fastest growing business for us. So GMV grew 39%, revenue 43% and net income 32%. And as we also told you and guided you through the year, the later in the year of 2024, there will be a - fintech business will be catching up. So, very sort of good strong quarter for our fintech business with financing volumes growing 21%, the net income growing 28%. Consolidated, we continue to be a business which drives transactions. That's sort of the foundation of our business. Monthly transactions per active consumer 73, which is incredible. So, again this is not just sort of opening the mobile application or what we would call maybe soft metrics. This is really hard metrics when consumers pay, consumers shop, merchants transact and so on and so forth. So, this actual transaction, so 73 transactions per month per active consumer is a very - is - I mean, it's the world class. The revenue grew 28% and the net income grew consolidated in the 4Q 28%. So strong quarter performance. Our annual performance, not going to spend much time on it, but basically grew really well and our net income grew 25% year over year with revenue 32%. And again, as I mentioned, even though fintech grew 12% over the course of the year, actually the last quarter was 28% net income growth on the fintech, so fintech was catching up. And the fastest growing on a net income during the year was our marketplace. So, 41% growth of net income during the year. As we continue developing our platform, so we're becoming increasingly diversified. So, as you can see now, we have pretty much equal sort of bottom line from three other platforms, roughly one-third each and non-fintech now is 69%. So, another year of the growth. And again our profits have been driven by faster growing marketplace and the payments. And that is reflected now in distribution or - of our net income, so well diversified across sort of three platforms, which is a good sign and has been our focus for a long time. Consumer services penetration is - there are basically services which we have here, the selected services which are sort of transactional I would say. And we - as you can see even the higher penetrated services continue strong growth. Like on the payment side, for example, TPV grew 31% and this is on the back of sort of payments business being the highest penetrated. 94% of our consumers, for example, use QR and card transactions or 85% of our consumers do household regular bills. At the same time, everything around sort of marketplace and is something which will be driving growth further due to the current penetration of e-Commerce, but also in general as we add more shopping verticals. And e-Grocery, for example, is just 6% of our consumers which provides a really very strong - we believe that there will be a very significant growth in e-Grocery. And then on the fintech side of things, products like car finance, for example, which we have been also scaling during the year are the type of products which will also drive the growth in the future. The merchant services pretty much mirror really, so payments again the highest penetration. And now most of our merchants are connected to our payments, 95% of the merchants, but again still sort of driving the transactions around merchants and consumers. And as with the consumers, the same is pretty much with the merchant, everything around marketplace, e-Commerce specifically, those are the sort of services which have the strong growth perspective due to the low penetration. E-commerce penetration is only 11% of our merchant base. And the same time advertising, which we have been scaling for the last couple of years or delivery also have potential to be value creating for merchants and therefore the penetration will be driving the growth. And we've also launched a couple of merchant related products both on the payments and the finance side and also savings. Just to give you a sense, like 10% of our merchants are using business deposit now and we just launched it like later in 2024. So, it has been quite remarkable engagement from merchants. And now merchants not only can accept the payments through us, not only sell or advertise the goods they have and also connect to the delivery, but actually merchants can also save the money if they have excess cash. And the Kaspi deposit is a - Kaspi paid business deposit is a very good product which was very much welcomed by the merchants. If you look at the cohorts, well, cohorts continue a strong growth. So, the payments cohort as you can see continues a nice growth. These cohort, growing 65% of our consumers are from the last five years. And again as we continue, we already have a very strong engagements from the merchants and from the consumers. This platform is the highest engaged, the most of consumers and merchants are using it. So, by adding more reasons to transact will be supporting the growth in a payments business. Marketplace, even sort of higher potential really and the growth and you can see each cohort also demonstrates a very sort of strong growth. Again 54% of consumers are actually from the last five years. But also every sort of cohort, the consumers are shopping more. And this is really is a result of us either entering the new verticals and on the e-Commerce side or adding more products, items to buy, but also going into new businesses like we constantly launch something new, right? E-Grocery is a good example. Travel, tours is another example. Cars and so on and so forth. So, marketplace will grow both as more consumers will use it, more merchants will connect, assortment will increase, but also the new services which we are constantly launching. The grocery business so has showed a very strong growth. So, we now - we grew about 97% in the GMV and 84% in the transactions, almost 10 million transactions last year. So just keep in mind that this business didn't exist a couple of years ago. So, we have been able to scale it nicely rapidly with a good quality consumer experience and very high levels of engagement. We have been focused on the three cities during 2024. We have been adding more dark stores during the year, but also expanding the capacity of existing dark stores increasing the efficiency. So, the entire team from e-Commerce to the e-Grocery operation has done a remarkable job by exciting consumers. This business is highly repetitive. So, consumer experience is extremely important fundamental. If consumers are happy and excited, they continue shopping with you. So high frequency business. Quality of the consumer experience is super important. And in 2025, we are considering entering the two new cities. Our existing cities will continue to grow and will continue to increase the capacity, but at the same time, in 2025, would like to enter the two new cities with our e-Grocery value proposition. The e-Cars, so the cars business, we have been also driving nicely and again it's - we are going after the entire value chain sort of helping the consumers to buy the car and to own the car have shown a very good growth. And yes, it's 3P mainly. And then 1P, it's a highly targeted product basically which will be for the sellers that want to get money fast and the buyers that want to get the money with the car which is - has been sort of checked and verified for additional value created for both sellers of the cars and merchants of the car - sorry, buyers of the car. But in general it's largely sort of 3P integrated also with Kolesa, our number one classified - car classifieds in the country. And yes - and we're streamlining the entire value chain and they're - usually they will move slightly in opposite directions. The larger is the 3P business, smaller is a 1P business because eventually it's all about those same cars which being sold, but different way. 62% GMV growth, very encouraging. And the spare parts is our important priority this year and next year. If you look at the value chain or what we're trying to do this just to give you a little bit of an overview, consumers, sellers and buyers of the cars, we help them to lease the cars, we help them to buy the car. They can get online car finance which is the fully digital experience. You can buy spare parts, you can register the car with our government services, you can pay taxes for the car, you can issue driving license. So those are sort of the main parts of the value chain between buying the car, owning the car. So very exciting, continue to digitalize the buying ownership experience of a car and it's probably the second largest item on this household budget. So yes, so we just continue developing this business, really excited about good growth in 2024. We've launched gift cards in the - at end of last year. So, this is the - it's just a very nice cool feature, personalized. You can actually basically just give a gift card for the birthday of your friends or your co-workers when you don't really have to think about what you want to buy. So instead of it you can give a gift card and then the person can actually buy anything they want on Kaspi e-Commerce. So have been a very strong growth. We just launched the project really so - but it's already almost 50,000 purchases. So yes, so very excited. There will be a range of the innovation around the gift card experience during this year, but it's cool, it's fun, consumers love it. Net Promoter Score is incredible. So yes, so it's really, really nice shopping experience. The delivery on our e-Commerce is our important - well, I should call it asset. So, I think we are world class company in a delivery in our e-Commerce. So, we've grew our delivered orders 128% last year and almost 100 million orders delivered during the year. The important metrics of the delivery is basically almost for free, 84% and almost half of those we deliver in less than two days. And very importantly, the lockers, Kaspi Postomats which were rolled out for the last several years is creating this unique opportunity of not just only exciting consumers by delivering on time with the very high success ratios, but also keeping the cost under the control on the delivery side. So, very, very excited about this. Now we have largely built the network at the moment. We have in excess of 8,000 Postomats and, yes, and we will just continue sort of maintaining and increasing the efficiency, but we have pretty much built the network which is required to cover the country. We have also launched and have been launched in 2023, I think, and then in 2024, we actually launched another much more advanced version of Kaspi POS Register. So that's something this product is very interesting and very useful for the merchants. So basically what you can do is you can enter the item which consumer wants to buy. Or you - first of all, you create the product catalog. Then you enter the - what consumers want to buy and then you enter the price, you enter the quantity. You actually accept the payment through our POS. The software is integrated with our POS network. And then automatically will be producing also digital tax receipts. So, this is very sort of high value additive product to the merchant operation. We provide it for free. But this just gives you a sense of that we're a company which is creating the value-added services and increasing value of Kaspi as the company which helps merchants to develop. So, 35% of merchants now using the POS register. And yes - and it's - we have processed 1.2 trillion of the payments through our register. And again, if you think about the functionality and the value we can create in the future around this simple function of actually recording the transactions and the purchases, there are value added services which we believe we can develop around the sales reports, around the inventory, around advertising and many other value-added services for merchants, but this is the product which has been showing extraordinary engagement and again one of - more than one in three merchants already using it and it's completely free for merchants. We have been also developing the - further the advertising offering. So, as you recall during the year, we launched brand advertising. So now we have two products, well last though. Yes, now we have more. Last year we had two products. We now are almost in March, right. So last year we have two products. The one product is to advertise. You can advertise your goods, so products which you have on our marketplace in e-Commerce platform. And now also if you have a - if you have a brand, now you can also advertise your brand and has been showing a very strong adoption and now our Kaspi ad service is being used by 51,000 merchants and contributes significantly to both our revenue, but most importantly really helps merchants and brands to reach the right customers at the right time with the right product. Business deposit, we launched last year. Again that was something which I mentioned in the beginning of our call has been of extraordinary adoptions. We just launched it - this product in the third queue. And as you can see, 77,000 merchants were already saving - having say - the Kaspi business deposit end of last year. Incredible growth in terms of the amounts. 443% now is growth just during the year as we were scaling it. The unique feature of this savings deposit, if you take the merchant perspective, I am in a trading business. I had a good week or a good month of the sales or day driven by Kaspi promotion campaigns, for example. So I have some extra cash and I can - fully online, fully digital, I can place this extra cash on the business deposit. Interest is accrued daily and, yes, and this is very attractive for the merchants. So now merchants not only can pay and process and we process payments for them or help to sell the goods, but also merchants can now save money and make a revenue from the interest which we pay on the cash, which is extra and you can place it on the savings account on the Kaspi deposit with us. So impressive growth and merchants welcome this product, which we launched last year. Another product which we have launched end of last year, it's Buy-Inventory-Now-Pay-Later. So basically what that means is that you are - to simplify, you are at convenience store, you have the supplier from - on the B2B side of things we work with distributors, B2B payments as you know. So those suppliers come in to the convenience store and they bring some products from FMCG brands. So you can actually buy this inventory and pay 30 days later to us, but we will pay to distributor straight away. And it's a fully online product. You can select the amount, you can select the - sort of the limit which you want when the transactions are happening, for example, on a daily basis by the employee and then you pretty much scan the suppliers' QR code which courier has and you can pay a delivery. And then we pay immediately and then you pay us 30 days later. So this product basically helps to streamline the B2B. It's another product on B2B side of things on top of B2B payments. And yes, it's additional product which helps the merchants to grow and improve working capital and the suppliers or distributors also helps to reduce the receivables and yes - and we're in a risk management business, so we can do our job better than anyone else in the value chain. So, another exciting products and we'll be scaling it during this year in 2025. Just a couple of slides as about the Kaspi as in our products in terms of consumer recognition and the brand perception. Again, this is something just important to keep in mind. This is our probably the most important asset that we have, which is the result of high quality products which will launch. So, if you ask the consumer which mobile application is installed on your mobile phone will be 5.5 times more mentioned than the nearest brand or which payment app you know and uses 20 - almost 20 times the nearest brand is Kaspi.kz. If you ask about e-Commerce apps that you know use almost three times more than the nearest brand, which travel apps, size and sort of use, it's nearest brand is three times more. Again, the travel didn't exist several years ago, so we've built this business from scratch. Where you would take a loan, it's four times needed brand where you would put your deposit funds with three times nearest brand. And then on the car and real estate, if you - consumer basically in terms of the cars where you would buy a car 10 times the nearest brand. So number one car vertical in the - on the market and then where you would buy real estate 4.4 times better than the nearest brand. And again all those brand metrics are just a reminder that while we are on just a 20 million people market, we are innovating. We're launching the new services. We're driving the engagement in every service and some of them I've just met - showed you earlier they are receiving increasing adoption. The foundation for this is actually quality of the services and the quality of our operations and we do care about the consumers and the merchants and that is a result of it, is a strong brand perception which is an important asset and we just continue to innovate exciting our customers. But yes, the consumers and the merchants love us for the quality of the services we develop. Yes, would like to mention just high level preview of the Hepsiburada transaction. So, we basically closed the transaction in January, end of January and we received all the regulatory approvals and we paid the first part of the acquisition price and the second part of the acquisition price will be paid basically not - mid-summer, not later than six-month post-closing. Just wanted to mention the transaction is being funded from our cash flow and first payment and the second payment, our - no dividend for the fourth Q and the first half. Yes, we just wanted to make this clear. We did mention this end of last year, but still just to clarify and then we will update later in the year second half about the return of the cash - excess cash to our shareholders. Again, we have been very disciplined about this historically, but every single time on this call, I did mention that investing in the future, investing into the growth is the important priority. So, I do hope it doesn't come as a surprise, but we did mention this on every call for so many years. Just a couple of things and the review of the opportunity again. The population, 85 million people, Turkey is really exciting market for us. It brings us to 100 plus million people. The retail is obviously much bigger than the Kazakhstan. E-comm penetration is - still allows a very nice growth. GDP growth forecast about 4.4%. And then clearly the macro and inflation outlook is showing sort of signs of the normalization. We believe that this year should be still challenging from the consumer perspective as this transition to the macro inflation sort of stability continues through the year, but the medium term is an exciting opportunity for us and the Hepsiburada is a strong foundation and platform which we would like to build on in the country, on top of it Kaspi itself. Yes, Kaspi itself looking to launch some services in Turkey. Hepsiburada has been quite disciplined post COVID and focused on destabilizing its financials and moving to positive cash flow. So that's there has been very important priority for the company and its founders and the management teams have done a very good job. And now over time this will be also an opportunity where we can build on and probably switch to more of a product development and innovations on this shock foundation. And then a couple of things about the Hepsiburada in terms of the size, it's about $3.5 billion GMV. So GMV is a reasonable size and has been growing around 17%. We are presenting you by the way those are sort of nine month numbers and Hepsiburada definition of its financials. I would hope you appreciate Hepsiburada is a public company and therefore its - communicating its own results on its own merit. And therefore here what we have is actually the nine-month numbers which are publicly available and you can also see it from Hepsiburada on the nine month. But GMV growth has been 17%, share of 3P 70%. So one-third is 1P, 3P is two-thirds of the business roughly. Active consumers 12 million which is a good foundation and active merchants around 100k. All of this really most importantly is just a good foundation for us to enlarge our market and basically a strong start for our international expansion, which we always had as a target for many years. David, back to you.