Kevin Knight
Analyst · Chris Ceraso with Credit Suisse
One other comment, and I know you're really getting your money's worth now, Chris. But this is just really a thought that I have that I feel important is, and the more people know it, the better our industry will perform. And really, we now have a very good grasp on how EOBRs work. And there are other fleets that pioneered this prior to us, and I'm certain that they have a very good grasp on how they work. But as we get more fleets that really grasp how EOBRs work, then the next opportunity that we have is really helping our customers understand how they work. Because today, you have very -- the world that we operate in, you have many appointments, both on the front end and the back end. You used to not have appointments, then you had appointments on the back end. And now you have a lot of appointments on the front end and the back end, even when you're dealing with dropped trailers, because they just want to know when the truck's going to come and when the truck's going to go. Well, that system was really efficient when we had more of a flexible hours of service environment. And so now what I look for our customers to start understanding is that we no longer have flexibility. So if our -- if the customer base in our industry can start to come to the table and say, "Okay, based on when your trucks are emptying, when is the best time for you to come and get this load? And when is the best time for you to deliver it?" Then I'm telling you, that's when we have an opportunity to do much better as an industry in terms of productivity. And I don't think that the general customer base is thinking that way yet. I mean, first, we have to understand it and have a good handle on the consequences. And then, secondly, we have to help our customers understand it. And that's -- we're in the early stages of that. So hopefully, as you see more and more fleets moving to EOBRs, and it seems like there's a strong movement there in our industry, I think then we'll have an opportunity for more of the guys who really control when trucks pickup and when trucks deliver them truly understanding. So probably too much commentary for one question, but I felt like it's something that's important for everybody to be thinking about.