Greetings, and welcome to Kingstone Companies Q1 2020 Earnings Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. I would now like to turn the conference over to your host, Amanda Goldstein, Kingstone Companies Investor Relations.

Thank you very much, Brock, and good morning, everyone. Yesterday afternoon, the company issued a press release detailing Kingstone’s 2020 first quarter results. On this call, Kingstone may make forward-looking statements regarding itself and its business. The forward-looking events and circumstances discussed on this call may not occur and could differ materially as a result of known and unknown risk factors and uncertainties affecting Kingstone. For more information, please refer to the section entitled Factors That May Affect Future Results and Financial Condition in Part 1 Item 1A of the company’s Form 10-K for the year ended December 31, 2019, along with the commentary on forward-looking statements at the end of the company’s earnings release issued yesterday. In addition, our remarks today include references to non-GAAP measures. As a reconciliation of our non-GAAP measures to our GAAP figures, please see the tables in our earnings release. With that, I’d like to turn the call over to Kingstone’s CEO, Mr. Barry Goldstein. Please go ahead, Mr. Goldstein.

Thanks, Amanda, and good morning. We’re pleased that you can join us on this, our first quarter 2020 conference call, the first one ever where I wasn’t wearing a suit and tie. Our last call took place on March 12. I haven’t been back to the office since. It’s telling just how seamless it was for almost our entire staff to begin working from home, just two business days later on Monday, March 16. I’ll give an immense amount of credit to the New York Department of Financial Services for that. Following Superstorm Sandy, over seven years ago, there were a lot of regulations that the DFS implemented and which resulted in Kingstone being well prepared for this pandemic, so kudos to the New York department for their foresight and their leadership. From an operating standpoint, we didn’t miss a beat. We’re in regular contact with our producers. And while most are trying to work from home, the business has slowed materially. Our first quarter was most notable by what it didn’t feature. No bad weather to speak of, no adverse development to record. This is our second quarter without any adverse development, and we’re confident that, that issue is behind us. Together, these items contributed to a terrible start to last year, and without them, we’re off to a great start this year. On top of that, I’m very pleased to report that this year, we saw our first quarter underlying loss ratio improved by more than 5 points versus last year. Total improvement amounts to a total of over 37 points. Ben will give more color on that in a few minutes. While losses were down materially, we also had a quarterly decline in net earned premiums of 9%. This is the direct result of actions that we…

Thank you, Barry. The first quarter typically runs at a much higher loss ratio than other quarters because of winter weather and large fire claims. This quarter, we were fortunate that there was a very mild winter season. For the first quarter 2020, the overall loss ratio declined from 98.4% to 60.8%, an improvement of 37.6 points. The impact from winter cat events was minimal, with only 0.7 points of cat loss recorded this quarter. This compares to a cat impact of 17.1 points a year ago and a 24.3 point impact in first quarter 2018. The core loss ratio, excluding commercial lines, improved 6.2 points from 63.3 in first quarter 2019 to 57.1 in first quarter 2020. We observed a lower claim frequency in both our personal lines and auto physical damage business, which drove the improvement. Large fire claim activity this quarter was in line with the prior period. As Barry noted, we continue to observe stable prior year loss development. During the quarter, there were favorable outcomes on several large commercial liability claims from older years. This is a very encouraging result. For the quarter, we recorded 0.5 points of favorable prior year development compared to 15.3 points of adverse development in first quarter 2019. Our internal actuarial review continues to apply conservative assumptions for the more recent accident years. We will continue this more conservative reserving approach until claims handling improvements made over the past year are realized in the data. By line of business, the underlying loss ratio trends for the quarter were favorable. The personal lines underlying loss ratio, excluding cats and prior year development improved just over 5 points compared to first quarter 2019. We saw much lower non-cat claim frequency due to the mild winter. We are also starting to see the benefit of higher average premiums earning in as a result of the recent homeowners rate increase. There was a sharp decline in auto physical damage claim frequency starting in mid-March, and this is reflected in the first quarter loss ratio. The commercial lines business that was placed into runoff last July is now a much smaller percentage of our book. As of March 31, less than 3,000 policies remain on the books. Commercial lines represented only 6% of our total net earned premium for the quarter. We do expect that commercial lines will continue to run at high loss ratios until it is fully run off later this year. With that, I will turn it over to Meryl for an update on operations. Meryl?

Thanks, Ben, and good morning, everyone. I want to give a quick update on our efforts to modernize the company, Kingstone 2.0. As reported on the last call, we’ve completed the hiring of our team and have added tremendous depth and experience to the company. During the quarter, we made great progress on a few initiatives that I’m delighted to highlight. We are in the initial stages of core system replacement for both policy management and claims. For policy management, we just started the conversion of our New York homeowners product to a new system, and it’s going well. We have a long road to go and look forward to streamlining our processing and ultimately retiring our legacy system. We are also in the process of designing a new producer interface. This new interface will have a more modern look and feel and will automate many of the processes that are performed manually today. The implementation of our new claims system is also going well and we’re on target to start taking new claims on it by July 1. We also continue to make headway on our new product development. Overall, we remain confident that we’re making the right investments and that they will lead to sustained improvement in the company’s performance. On that note, I’d like to turn the call back to the operator so that we can answer any questions that you have. Operator, please pause for questions.

Thank you. At this time, we’ll be conducting a question-and-answer session. [Operator Instructions] Our first question today is from Paul Newsome of Piper Sandler. Please proceed with your question.

Good morning. Glad to hear everyone’s safe and healthy. Could you talk about the outlook for the expense ratio prospectively? Is this kind of the appropriate level today, given the changes in the reinsurance, plus what you’re investing in the systems?

Yes, Paul, this is Barry, and thank you. Yes, I think this is probably appropriate for the short-term. Again, with not trying to focus on growth and seeing the commercial lines continue to run off, that net earned premium is really what’s driving the percentage. We’ve had a moderate amount of increased expenses to support Kingstone 2.0, but really nothing unusual there. So this is being driven just by our goal towards getting more profitable.

And I know this is a very small part of your book. But on the business owners policies, did you have a separate viral exclusion as well as the definition is there being [indiscernble] property loss?

Meryl, do you want to comment on that?

Sure. So we do not have a separate exclusion. But as Barry said during the call, we only cover those losses if there’s a covered loss, a damage to property. And certainly, the pandemic is not that.

Paul, our forms that we use, and most every other company that uses standardized forms, they’re structured the same way.

But it’s not the – it didn’t include the ISO – the standard ISO virus exclusion, is what you’re telling?

We don’t have a specific exclusion.

Okay. Thank you. Fantastic. Appreciate. Thank you very much.

Thank you.

The next question is from Scott Preston of Maven Group. Please proceed with your question.

Hi, good morning. Barry, I have a couple of questions. I’ll just ask them all and then I’ll let you guys answer them all at once here. First, on the buyback, good to see that, at roughly 60% of book. Is there an amount you have for that? That’s my first question. Second, on the investments, was there anything that was permanently impaired in kind of those investment losses? Or would you expect to kind of that normalize back to where it was over time? And then two more on the, do you know the amount of the commercial claims standing, how many you have? And then if you’re still kind of assessing options with that book? And then finally, as far as the 25% ceding of business, what is that – how long does that run before you might start to lower that? And that’s all I have.

Are you done?

Yes.

Okay. So I’m going to take numbers one, two and four, and then I’ll let Ben talk to the commercial claims that you asked about. First, we don’t have a specific dollar amount. We’ve talked before that the repurchase of shares must come through the holding company, and the holding company’s liquidity is we not – we don’t keep a great amount of liquidity there, the money that had been raised through our – through prior public offerings, the debt offering, almost all of that money was contributed directly to the surplus of the insurance company. So on a regular basis, there is a dividend paid from the insurance company to the holding company. That money is used to pay dividends, to service debt and holding company expenses. And when there’s money left over, to the extent that it makes sense, we would buy back shares. Certainly, in the last quarter, as the price-to-book has gotten worse. The opportunity was there, and we took advantage of it to the extent that we could. But we don’t have, at this point, a particular way to access additional holding company liquidity without challenging our leverage ratio and putting ourselves at rating risk. Finally, it makes no sense to me to go out and raise any money in the equity markets or at least in a traditional sense. When the stock is trading at such a cheap value. So. I hope that’s responsive to what you’re looking for. With regard to investments, the – as to permanent impairments, no. In fact, I think on an overall basis, the valuation of our fixed income holdings is all, but somewhere between 15% and 10% or 15% to 20%, I should say. The decline is still in force. We’ve gotten back more than 80% of the decline. So we’re in real good shape there. I wrote down what the first part of that question was, and I can’t read my handwriting. So you asked about, I guess, permanently impaired was all that there was – that was – that’s what you were looking for?

Yes, that’s right.

Okay. And the last thing was the 25% quota share, which started December 15 of last year, extends through December 31 this year, and certainly on our radar will be sometime towards the end of the third quarter. We’ll decide whether we’re going to keep or change that quota share. It’s something I’ve always been opposed to. We do have – at least we had a far stronger balance sheet before 2019 than we have today. Just to take advantage of the market and give us that opportunity to work through these rate changes and not run the risk of having a bad winter again, kind of blow us up, that’s why we put that quota share in place. But I see us generating more surplus from our operations this year, building back our surplus. So I’m feeling good that whatever we do towards the end of this year won’t be under the stresses that we faced last year. Then I think what you were looking for, Scott, was some kind of claim count as regarding the commercial policies?

That’s right. Yes.

Great. Ben, do you want to take that?

Sure. So as of March, we have 227 open commercial lines claims, which is about 25% of our total claims inventory. Doesn’t make up a bigger portion of our total reserve, but as we noted, the development for the quarter was very favorable, and we’ll continue to monitor that over time.

Let me just enhance on that just a little bit because we put, obviously, an immense amount of work went into having us put up the amount of reserve strengthening we did last year. And while much of it with regards to these commercial liability cases was done in the first and the second quarters, we’re carefully monitoring each of those enhanced reserves. And what we’d said in the press release and what you’ll see in the Q, is that as time has gone on, we’ve been able to run off something about half these claims now, Ben?

Yes. Out of the ones that were open at June 2019, we’ve closed about half of those.

And they’ve closed favorably overall.

Yes. The amount paid on those claims was 10% – approximately 10% lower than the reserve that was in place, which is a much better result than we had been seeing previously.

And we’re no longer exploring – as a result of that, we’re no longer exploring the use of any reinsurance to protect us on that. We feel comfortable in the level of reserves. The amount that’s run through is statistically significant as I understand it. So it’s just a matter of time to lay work their way out of our reserves. I hope that answers your question there, Scott?

Yes. Yes, thank you and good quarter and stay healthy.

Thank you, you too.

[Operator Instructions] Our next question is from Bob Farnam of Boenning and Scattergood. Please proceed with your question.

Hi, there and good morning. I have a question on – it’s kind of a disconnect. You had no storms, no severe storms. You had no adverse reserve development. You had no reserves set up for Covid-19 claims. You had fire activity in line. You still came up with 100 or so combined ratio and a slight operating loss for the quarter. So what’s the difference in there?

Well, thank you for that, and I hope everything is well at Boenning.

It is.

But no, I think you should focus your attention, not on the expense or the combined ratio. As I said, the – just the balance sheet restructuring through the use of quota share is impacting that – the ratio of expenses in an unfavorable way. But look at just the loss ratio. So yes, we didn’t have the bad weather this year. And yes, we didn’t have any adverse development this year. But what we like to look at is our core loss ratio has improved materially. And then when you take out the effect of the commercial lines loss ratio, which is still at a very elevated level, it’s down even more. So I think what you’re going to see, while it does add up to 100, if we were allowed on the gap, I guess, to strip out a lot of the things and come with a direct computation, you’d see it was a far more profitable quarter than what looking at 100 combined gives you. And maybe we can take this conversation offline to work through the quota share accounting, if you’d like.

Sure. Okay. So going forward, obviously, there’s still an impact of the commercial lines book with a higher loss ratio. So if I’m looking at a kind of a normalized current accident year loss ratio, you had like 60, 61 around that this quarter. What should we be expecting going forward?

I’m going to let Ben try to answer that, but let me just preface that as a CEO, I’ve never been one to try to give guidance. I’d like to let the numbers speak for themselves. But I think your question is legitimate. And Ben, if you could give some color as to, given how moderate the winter was and the lack of reserve influence over the loss ratio, can you give a little bit of color as to what you see the full year loss ratio would look like?

Sure. So our first quarters typically do run much higher than other quarters. And the reason for that is typically winter weather. Now we didn’t have any winter weather this quarter. But we do always have a higher claim frequency on the fire side, and that makes up typically between 10 and 15 points of the loss ratio for first quarter. So the fact that this quarter was higher than a normal quarter is not unusual for us. Going forward, we do have this homeowners rate increase, which will be flowing through. And we anticipate that, that will improve our loss ratio from 2019 to 2020 by about 4 to 5 points as it earns through. So we should see an improvement this year due to improved rate levels and also due to the fact that first quarter has come in much better than a typical first quarter would.

Great, okay. In terms of – obviously, all your business – the vast majority of your business comes through your independent agents, and they’re at home. Just you mentioned maybe having some issues with trying to get new business in the door. What is your feel for expectations in terms of new business going forward?

Let me start that off. Meryl maybe can pick up a little bit. I mean, so the independent agents are more like storefront retail store owners. And that many of them are just totally shut, and the ones that were better prepared continue to do business, both online and over the phone, but there are quite a few that are neighborhood-type operations who just have seen their business all but stop. So we’re compromised on that level. Meryl, do you want to talk a little bit about what you’re seeing, what we saw during the first quarter and what we’re looking at going forward with COVID?

Sure. So we have seen a slowdown in our business from our independent agents. But the line of business, though, most severely impacted by COVID has been our physical damage product for livery drivers. Obviously, there’s no business for them. As everyone’s sheltered in place. So we’ve seen a very significant drop-off in that line of business. But in general, new business makes up a smaller portion of our total premium. And fortunately, we’ve not seen any impact on retention, and that’s the majority of our premiums. So I totally applaud our producers for helping us retain customers. And so while we do think new business will be slower, especially in Q2, we’re thinking that it won’t be that significant because new business is such a small portion of our total premium.

Right. And it looks like you grew the homeowners book, at least on the direct basis in the expansion states. Is there – were there any states in particular that grew more than others?

Yes. So when you compare to last quarter, last year, we hadn’t yet entered Massachusetts or Connecticut. So those states certainly are driving some of our growth. But all of our – the four new states, all of them grew significantly versus first quarter of last year.

Okay, great. Thank you.

There are no additional questions at this time. I would like to turn the call back to Barry Goldstein for closing remarks.

Well, thanks very much, everybody, for joining. And I think we’re off to a great start. The numbers are all over the place. It’s going to take a lot of working through for you to see that. But we’re very hopeful that the actions we’ve – well, we’re certain that the actions we’ve taken are having the intended effects, but we do live in an environment right now where seeing the future is obviously out of the question. So at this point, let’s just say, I’m feeling very good about the direction we’re going in. And I hope that everybody on the call has – stays safe, stays sheltered, and we’ll look forward to a reopening of our – safe reopening of our economy. Thank you also very much. Bye now.

This concludes today’s conference. You may disconnect your lines at this time. Thank you for your participation.