Jeremy Barnum
Chief Financial Officer
Yeah. So, Mike, let me just tidy up a couple of things. So first of all, on the AI expense, you are right. I think we did say that some media setting at some point. I think it is not exactly right, and I think we corrected it later. I think the at the time, and I think it is a little sill at this point, the AI expense number was significantly less than that. I wanna say something like 700 annually or something like that. But more importantly, like, there is a lot of counting effect there. Right? If you sort of price out the amount of time we are all spending thinking about it, you know, you should probably get a higher number too. So it. it is, at this point, like, not really something that you can ring fence pretty well diffused inside the whole institution, and it is obviously, like, a very, very high priority. On the question of benefits, you are right. We have quantified that in the past. I am really trying to move away from that. I think that old quantification was accurate and correct as far as it went, but it included a lot of what you might call more general AI machine learning type stuff that is particularly significant in consumer fraud prevention and so on. And while that is relevant, I think when you and others ask about AI in the current moment, you are really asking about the impact of generative and agentic AI on productivity on the expense line, across a range of places, especially software engineering, but also other places. And maybe you are asking about new exciting revenue opportunities at the margin. And so that, I think, is the more relevant focus right now. And I am just very reluctant to spend a lot of energy quantifying it because it winds up wasting a lot of people's time inside the institution when we actually need to get them to focus on doing things. So on that point, and in terms of the visibility of the benefits, I think you are right to point out that the benefits are not observable in our current quarterly earnings. And I think that is probably not that surprising because as much as important and dramatic and exciting this. As this theme is, it takes a long time to really do things that are visible at an institution of our size. I can tell you that just anecdotally for me personally, the types of use cases and benefits that I am starting to see even in my own technology organization that supports finance, are increasingly exciting. We have done some experiments of some minor legacy tools that needed to be rewritten and trying to see if we could essentially 1 shot the rewrite and, like, couple weeks and you know, it did not work perfectly, but you are you are starting to see some really exciting opportunities for acceleration and productivity change. So how long it is gonna take for that to show up, we will And, obviously, some of those benefits are gonna be offset with token cost, which is a whole other conversation. But know, we are excited. there is a lot going on. And I guess your other question was, the agenda question and the trust question. I think I addressed some of that earlier. Already. But at a high level, as James pointed out, the true north here is protecting the client. So And the company. And the company, obviously. But not really focusing on you know, agents giving customers access to money movement in their accounts. I think right now, some of the services that offer that do it through credential sharing, and we have a long record of being against that way of doing things. Screen scraping, etcetera. it is not secure. And so to the extent that we are able to block those, we are blocking them protect customers and protect ourselves. And it is important that customers understand that if they give up their credentials to the agent and the agent does something that they do not want, that is gonna be on that. And that is sort of not an ideal state of thing. We are working on being able to do this correctly. So that is a piece of the puzzle. And in the big picture, you know, trust is clearly an asset, and we have spent decades building it. And as I said previously, we like our hand in that respect. But we need to be clear that the fact that we are trusted is not an excuse for complacency or a reason to provide mediocre customer experience. So we really need to do both at the same time.