Eugene A. Hall - Gartner, Inc.
Management
So, on the question about the new business impact, what I'd say is the impact is very limited and that there's a combination of factors. Like for example, I mentioned earlier, some of the – there were bunch of open territories with the sales and support teams. Those actually helped generate some of the new business by identifying opportunities and helping salespeople. So, I think that – and we'd now fill those, which is great. And then, secondly, in terms of the rate – the change, the sales force as I said earlier, yeah, there's two things you want to focus on. One is do they understand and want to do the changes? And secondly, do they actually have the skills to make those changes? We kind of call it will and skill. On the will side, we are 100% there. I mean I think from the sales leaders down to the front-line salespeople, that people totally understand what we're trying to do and are committed to it and that's gone at a much faster pace and has much better acceptance than I would have even expected. And then, also on the skill side, where it takes time to adjust your selling process and again I'd say that's actually going faster than I would have expected. And so, I would characterize the kind of change in new business, maybe half of it is due to a sort of the open more junior support people, which is now filled, and other half of it, and this is not a big problem anyway, was due to the adjusting to the new world we live in. And so, you asked me to compare it to, when we made these exchanges at Gartner, but also with Gartner – after Gartner, we had META, we've bought META, we had AMR and we've bought AMR, had Burton, we've bought got Burton. So, we've gone through this journey a lot and especially compared to when we did this with Gartner, our ability to help people understand what the changes are and develop their enthusiasm around and why is that good for them, is great. In fact, if I compare it, this is going much faster than any of the other ones we've done. Despite being very large, it's growing much faster than any of the ones we've done. We knew it was going to be a lot because it's such a large organization compared to our previous acquisitions. So, we put a real focus on change management, and that's really paying off. And so, if I compare it to the past, either what we did at Gartner or with other smaller acquisitions, this is going very smoothly and very quickly.