Good morning, and welcome to the Invitation Homes Third Quarter 2018 Earnings Conference Call. All participants will be in listen-only mode. [Operator Instructions] Please note this event is being recorded. I would now like to turn the conference over to Greg Van Winkle, Senior Director of Investor Relations. Please go ahead, sir.

Thank you. Good morning. And thank you for joining us for our third quarter 2018 earnings conference call. On today's call from Invitation Homes are Dallas Tanner, Interim President and Chief Investment Officer; Ernie Freedman, Chief Financial Officer; and Charles Young, Chief Operating Officer. I'd like to point everyone to our third quarter 2018 earnings press release and supplemental information, which we may reference on today's call. This document can be found on the Investor Relations section of our website, at www.invh.com. I'd also like to inform you that certain statements made during this call may include forward-looking statements relating to the future performance of our business, financial results, liquidity and capital resources, and other non-historical statements, which are subject to risks and uncertainties that could cause actual outcomes or results to differ materially from those indicated in any such statements. We described some of these risks and uncertainties in our 2017 annual report on Form 10-K and other filings we make with the SEC from the time-to-time. Invitation Homes does not update forward-looking statements and expressly disclaims any obligation to do so. During this call, we may also discuss certain non-GAAP financial measures. You can find additional information regarding these non-GAAP measures, including reconciliations of these new measures with the most comparable GAAP measures, in our earnings release and supplemental information, which are available on the Investor Relations section of our website. I'll now turn the call over to our Interim President and Chief Investment Officer, Dallas Tanner.

Thank you, Greg. We are pleased to report our seventh consecutive quarter of double-digit Core FFO growth, with Core FFO per share in the third quarter increasing 21% year-over-year. Trailing 12 months' turnover reached its lowest level in our history as a public company, at approximately 34%, as residents continue to value the high quality living experience and service we provide. This contributed to a 50 basis point year-over-year increase in Same Store occupancy to 95.5% in the third quarter. The favorable supply and demand fundamentals we are experiencing in our markets show no signs of abating, with renewal rent growth of 4.8% in the third quarter, and new lease rent growth consistent with prior year. We also took a number of steps in the third quarter and October to improve the efficiency of our R&M platform. While we still have fine-tuning to do before next peak work-order season, R&M expenses for the second half of 2018 are tracking in line with our expectations we revised mid-year. However, we are experiencing some pressure on real estate taxes that we expect to impact our fourth quarter expenses unfavorably versus our prior expectations. Ernie will talk more about this later. Before we get into the details of the quarter and expectations for the rest of the year, I want to step back, because it's the bigger picture that makes us really excited about this business. We continue to see a multitude of opportunities creating a long runway for growth. First is simply the fundamentals of supply and demand. In our select high-growth markets, household formations in 2019 are forecasted to grow at a rate of 1.9%, which is 90% greater than the U.S. average. There remains a shortage of housing supply to meet this demand. And we expect that to remain the…

Thank you. I'd like to echo Dallas' sentiment about our people. It's been a busy year and I'm most proud of that through all the change the commitment of our field teams to providing outstanding customer service has never wavered. Resident satisfaction remains high, as evidenced by further improvement in turnover rate to 33.9% on a trailing 12 month basis. To my partners in the field who earn the loyalty of our residents every day, thank you. I'll now walk you through the details of our third quarter 2018 operating performance. Same Store Core revenues in the third quarter grew 4.4% year-over-year, in line with our expectations. The year-over-year increase was driven primarily by average monthly rental rate growth of 3.8%, and a 50 basis point increase in average occupancy to 95.5% for the quarter. The strong top line results drove Same Store NOI growth of 4.9%, as Same Store Core expense increased 3.7%. R&M expenses remain elevated, in line with our expectations prior to optimization of our R&M platform. And strong home price appreciation continues to drive property taxes - tax increases, but these factors were partially offset in the third quarter by year-over-year decreases in various other controllable expenses. As a reminder, we expect both R&M expenses and property taxes to accelerate higher year-over-year in the fourth quarter. Last year service requests related to Hurricane Irma and Harvey were prioritized in the fourth quarter of 2017, which pushed routine, non-storm related service requests that normally would have been resolved in 2017 into the first quarter 2018. This resulted in a benefit to R&M expenses in the fourth quarter of 2017 creating a difficult comparison for this year's fourth quarter. Property taxes also face a difficult comparison in the fourth quarter 2018, as last year's fourth quarter benefited from…

Thank you, Charles. Today, I will cover the following topics: balance sheet and capital markets activity; financial results for the third quarter; integration synergy update, and 2018 guidance update. I'll start with our balance sheet and capital markets activity. We remain focused on achieving an investment grade rating and have made good progress to date, we have de-risked our maturity profile by refinancing over $3 billion of 2019 and 2020 debt maturities in the first half of this year. Extending our weighted average maturity to 5.2 years, up from 4.1 at the beginning of the year, only 11% of our debt is subject to changes in interest rates on average over the next nine years. In the size of our unencumbered pool has increased by over 10% to approximately 39,000 homes or almost half our assets. In the third quarter and October, we prepaid another $250 million of securitized debt maturing in 2021 using proceeds from our June 2018 refinancing activity and cash on hand. We'll continue to be opportunistic in refinancing and prepaying debt as it makes sense going forward. And as Dallas mentioned separately, we have received proceeds of $214 million from bulk sales in September and October. We intend to use almost all the proceeds from these transactions to prepay debt modestly improving our net debt-to-EBITDA ratio. Our liquidity at quarter end was over $1.1 billion through a combination of unrestricted cash and undrawn capacity on our credit facility. I'll now cover our third quarter 2018 financial results. Core FFO and AFFO per share for the third quarter increased 21.3% and 10.2% year-over-year respectively to $0.29 and $0.22. The primary drivers of the increases were growth in NOI per share in addition to lower adjusted G&A and lower cash interest expense per share. Supplemental schedule one provides…

We will now begin the question-and-answer session. [Operator Instructions] And our first question will come from Douglas Harter of Credit Suisse.

Thanks. Can you talk about any pressures you're seeing on employee retention in the field?

Yes. This is Charles. Look, we have seen very little actually turnover in the field, nothing extraordinary. But as we pay attention to what's happening in the business, there are new entrants in this space, also new ventures that are in the [peripheral] [ph] space. And we have talented people. And they're naturally going to look at those people, however, no material loss and just a handful of one-off in a couple of markets. Last thing I'll add with that is, part of what helps retain our employees is they're enthusiastic about our position in this space as the best-in-class leader, take pride in our mission, and enjoy our dynamic and high energy culture. And we think all this helps us retain our talent. So we haven't seen much employee turnover.

I guess, following up on that, have you seen any incremental sort of cost to retain or you haven't really seen the pressure on that to this point?

Nothing material. As individual circumstances come up, like I said, there's been a few. We've addressed them, and haven't had to make any across-the-board changes.

Great. Thank you, Charles.

The next question comes from Juan Sanabria of Bank of America Merrill Lynch.

Hi, this is actually Shirley Wu with Juan Sanabria. Thanks for your time. So for your revenue guidance, you're implying acceleration in 4Q. What's the benefit from occupancy, and when do you expect that to normalize from the hurricane?

A couple things there, Shirley, one, we're very pleased with how things are playing out for the rest of the year, and specifically for October, just to give those results as well, we've had a 60 basis point increase year-over-year. Our October average of daily occupancy was 95.8%. Last year, it was 95.2%. And we've seen good strength from renewal increases, 4.7%, which is about 20 bps off of last year. But we see new lease accelerate to 1.8%, which is 40 bps better than we had last year. So the blend came in very similarly. So we expect to continue to see better year-over-year occupancy results like we saw in the third quarter. That's certainly helping us. And we're seeing rate activity right now, which is consistent or slightly better than what we had last year, especially when you look in September and October.

Got you. So you're not expecting any benefit from the hurricane from last year or…?

No, I - go ahead, Charles, if you want to talk to that.

Minimal in occupancy in the Florida markets. Outside of that nothing, nothing across the board.

We didn't see a big degradation in occupancy from them, so we wouldn't expect to - they're an easy comp relative to occupancy.

There was a brief slowdown in leasing.

Okay. And on real estate taxes, how much are you - how many of the valuations are you appealing? And historically, how many of those appeals have you actually won?

Sure, it varies by state by state. And we're sorting through those as they come in. And as we talked about in October, a big chunk started come in Florida. So we haven't made a final determination yet as to how many we will appeal. We have some time. In the past, it varied by market. And we have a valuation team that goes specifically and says which ones we think we have the best opportunity just to make a win on. We don't appeal everything in mass. I know some folks consider doing that. But we take a very thoughtful approach to it. And then we look to try to negotiate as well as appeal with the local jurisdictions. So it's early days to be able to say, Shirley, exactly how many we'll do. In the past, we've had certain successes in some states more than others. Generally because we're less - we're more selective, excuse me, on what we choose to appeal. Win percentage is pretty good, but it varies from year to year.

Okay. Thanks, guys.

Thanks, Shirley.

The next question will come from Nick Joseph of Citi.

Thanks. Does update guidance assume maybe level of success on real estate appeal this year?

It does not, Nick. We won't get results from those from anywhere from a minimum 9 months, to sometimes it takes two to three years, so unless we had some appeals from a year or two ago that we expected to get. And in general, we don't guide to that, because they are - they can be a bit uncertain. We wouldn't expect any upside from appeals. We're hopeful for the rest of this year.

Thanks. And just other than the real estate taxes, what other expense line items are trending towards the high-end of the guidance range?

Yeah, sure. So we've talked about real estate taxes, R&Ms, we talked about importantly before. We feel pretty good about in terms of where that's coming in. I would expect that we'll see leasing and marketing come in, even though it's been doing well favorably year-over-year, will probably come in a little bit higher than we anticipated, as we continue to see the strong marketing opportunity for us to push forward and gain occupancy. For us [indiscernible] looks pretty good. Utilities tend to be a little bit a wildcard. I bake in a little conservatism into utilities. But we may see that come in a little bit on the higher side as well. And then, we talked about repairs and maintenance. Turnover is trending very similarly to that. But maybe it will be slightly more toward the higher end of the range that we had before relative, where R&M is coming more to the midpoint of what we thought before.

Thanks.

Thanks, Nick.

And our next question comes from Haendel St. Juste of Mizuho.

Hey, good morning.

Hey, Haendel.

So, I guess, a question on some of the acquisitions and dispositions here. I'm curious how the pricing on what you're looking to potentially buy here, compare on the mid-5 on what you're selling. I guess I'm curious - more curious on what the IRRs of what's coming in versus what's going out on the portfolio look like. And then any color on sort of who is buying here? Is it private equity and maybe some of the underwriting that they're doing?

Yeah, hi, Haendel. So I'll answer it in a couple of ways. We're still seeing really good fundamentals in the mid-5s in terms of the types of properties we can buy. You'll notice that on the buy side for us in the third quarter, we're very active in Seattle, Phoenix and Orlando, all markets that lend themselves to better performance on a risk-adjusted basis, in terms where we're seeing growth. On the sell side, cap rates can vary. And it just depends on why you're trying to get out of a particular asset. So for us, we mentioned this in the release, we went into a series of bulk transactions, because we're looking for ways to improve our portfolio on the margin. This has been ordinary course for us for a couple of years. We've done this consistently. Our focus specifically with these sales was to get out of some of the lower rent band properties, in and around geographies where we already had considerable amount of scale and where we saw potentially future CapEx or R&M risk. And so for us those sales were in the higher-5s, pushing towards a 6. But they were strategic in a sense in that they were about $350 on a per rent band level lower than what our average rents in the portfolio are today. In terms of the new capital that's coming into the space, we spend a lot of time talking to some of these capital and these operators. They come in and are looking for different ways to grow their own portfolio. So we're cognizant of what opportunities might be out there for us from a disposition standpoint. Can't speak specifically to what their IRRs are that they're seeking. We tend to be on at a little bit higher price point, little bit higher rent band than most of our peers, which creates a really good environment for us, when we want to sell on the margin, on some of our lower rent band or kind of mixed geography parts of our portfolio.

Got it. Got it. Thank you. That's helpful. And I guess, a question or two for you, Charles, on the op-side. I guess, curious how the traffic demand trended there in the third quarter, especially with the uptick in rates and what you're hearing or feeling on that front. How do you think about pricing power given some the comments you guys provided in your prepared remarks about the expected benefit from millennials and the demographic factors, and also, obviously, helped by what could be affordability being stretched here? We're hearing, obviously, that U.S. home sales are slowing. So just curious on how the traffic and demand materialize over the quarter and how you're feeling or thinking about the implications for the business of rising rates into next year.

Got you. That was a mouthful. But we appreciate the question. So I think you're talking on top line demand. So overall, we've seen a good demand in the third quarter. You could see that with our 50 basis points increase in occupancy. Rates have been solid in what we expected seasonal for the quarter. And Ernie gave you the October numbers, which are real good. We're really proud of especially the new lease growth acceleration to 1.8% versus 1.4% last year at this time. So we're seeing good demand. Website stats are up. And our occupancy is, going into this fourth quarter, right where we want it to be, which is part of our plan in the third quarter.

Okay. And, I guess, last one for me. I'm just curious. I was a little surprised, maybe encouraged to hear your comments about labor availability, and I guess, that inflation - cost inflation on the on the labor side. I'm curious, have you seen or are you anticipating any impact to turn-times in the general shortage of labor? Is that impacting your business at all or did you see an increase in turn-times? And then, did that impact your ability to make homes ready for lease and any impact on your on your metrics?

Now, we haven't seen any of that. Reality is we have great vendors from both portfolios and we've done a good job of managing those vendors and increasing our turn-times down. We obviously and always want to do better, but we haven't seen any impact across the board maybe some one-off in certain markets, but nothing material.

What were the turn-times in 3Q?

We're about 15, 17 days, which is typically higher than where we want to be, but volume was high in Q3. And so that's difficult. It started to come down now that we're in Q4 and we'll get faster and faster get down in the 10 to 12 days, which we expect.

Okay. Thank you.

This is just for a visible turn on the asset.

Right, right. I got it. Thank you.

The next question comes from Dennis McGill of Zelman & Associates.

Hi, good morning. Thank you, guys. First question, probably for you, Dallas, on transactions in the quarter and mentioning some of this was at a lower price band expense. It's kind of two part question, but really when you look at the difference in rent growth some of that's impacted by just the geography of the portfolio and understanding different mixes within markets. So can you just elaborate a little bit more on how you think about the sale being price point driven versus market driven as they're skew in what you did in the third quarter and thus far in the fourth quarter or all of these homes generally on the lower band. And then kind of wrapping into that if it is a lower band, it would be the area of demand market where you think would be most impacted by higher rates and qualifications. So I just want to understand how you think about the interim play there.

Yeah. Happy to give a little bit more color there. There's a variety of reasons, I mean, typically we are looking for a bit more of a higher rent band down home, in terms of what we're purchasing in all 17 markets that we're in today. In terms of what we sold, there's a variety of reasons in there, and why we sold what we sold, it certainly centers around lower price points generally speaking across these markets. But we sold 425 homes for example in Chicago, and we've mentioned that on a couple of previous calls that we were going to look to that exposure in parts of the Midwest can be smart, in terms of how we're going to try to continue to shape that portfolio. We also sold a couple of hundred homes in South Florida and Tampa as well as some homes in Dallas, which is a market that we're currently buying in. So for us on the margins, just about getting the portfolio right, nine times out of 10, it has to do with kind of where we're seeing the best risk adjusted growth in that market, and then trying to prune our portfolio out of the parts of that market we're seeing less growth generally speaking. That tends to be sometimes most lower rent band type of areas. But, I'll give you a flipside example of that would be if you were to sell homes in Palm Beach County for example, they may be some of our more expensive homes in our portfolio, but we're just not seeing the same type of growth we're seeing in other parts of Dade and Broward County. So it can depend on the margin, it's just important that you just have to make sure that you're getting the right parts of the portfolio sold at the most opportune prices.

So would you look at it almost the lower end of the entry level price point is where you're struggling with growth more so than the upper end of the entry level? Or are you stretching to the move to where you see the most strength in growth?

So I would say the fairways typically in the middle and even sometimes at those lower price points where you can see some of the best opportunities for growth quite frankly, it's just we also sell homes for a variety of reasons around maintenance of future CapEx risk. We've managed a lot of these homes now for six or seven years, we have a pretty good sense of the home health scorecard so to speak on a home, and we can start to do some predictive thinking around where we probably want to limit some exposure in the future.

Okay. Got it. And then just a follow up on the property tax side. The pressure in the fourth quarter, the difference in the fourth quarter versus guidance would you attribute that more to just a true-up relative to where you thought the year would be starting 2018? Or does that leave you with more pressure into 2019 than you would have been assuming before as well?

Dennis, it's the former of the two that you said is the pressure of that we were under accrued specifically in Florida. We'd assume that real estate taxes would be up about 6% in Florida, and that's what we've been accruing to all year, we thought that was a reasonable assumption and it wasn't that far off from where it was last year. When assessments and [managed rates] [ph] finally came out in October, and actually it was a taxable just been dropping over the last week we choose to the finalized [managed rates] [ph] it looks like that Florida's one coming closer to 7.5% maybe even up to 8%. And that's where the main put most of the pressure is almost 40% of our real estate taxes going to the state of Florida. As you know, we own about a third of our homes there, and it is a higher tax regimes. It's definitely, and we thought we were accruing at the appropriate rate and sometimes you get right and sometimes you get wrong, in this case we got a little bit wrong unfortunately.

I guess, if you think about that 7.5% you're going to next year now. Is that a pressure that essentially continues into next year in that elevated level?

We'll make that judgment as we work with the experts to help us with our real estate projections. I'll be a little bit early to provide any thought on a market-by-market basis is what we think is going to have with real estate taxes, but overall, Dennis, with home price appreciation still being pretty strong and driving the value of our portfolio is certainly likely that real estate taxes will be a pressure point relative to inflation with the important exception for us with 20% of California, we do at the cap with Prop 13.

Great. Okay, that's helpful. Thank you, guys.

Thanks.

The next we have a question from John Pawlowski of Green Street Advisors.

Thanks. Charles, I appreciate the comments on turnover and pressures on the payroll costs, you're not seeing the pressure now next year in 2020, do you have to pay your repair and maintenance field personnel significantly higher than you are today. We're not seeing any material pricing in terms of how we need to pay our internal teams there will be a normal kind of merit cycle that we go through? That being said we're keeping our eye on the labor markets. We understand there it target are there could be some inflation in the labor cost, but not really seeing anything that is not going to be manageable in terms of how we're predicting our numbers?

Hey, John, So remember that we've drawn a lot of our people from the sector from the general housing industry. So I think a lot of that will be answered by what's happening in the broader housing industry around home building and what's going to happen there.

Okay. I understand the comments about a new capital funding base, that's been going on for about a year or so even longer than anything else specifically change in recent months from your lands to ramp disposition and delever a little bit quicker?

No. I mean, not at all. I mean, as you take a step back, we've been pretty clear about our intentions to get our balance sheet investment grade. So when we laid out guidance at the beginning of the year. We said, we would sell somewhere between $300 million to $500 million of homes in 2018. And we anticipate that we were pretty close to that number that $500 million number. Our acquisition pace has been kind of well aligned the same way. I think, it's just been fortuitous, quite frankly. And again, we've done both sales for a number of years. But it definitely feels like there's a good market today for us, if we want to be a seller in the transaction that we just recently did we were at what we perceive market value to be on these homes with very minimal frictional costs, because if you're in that process internally. And so, for us we look at it as a win, John. It's just a good time in the market to be a seller on some of these homes that don't fit your portfolio perfectly.

Yeah. I guess, more broadly, has the rapid sell off in your share price change your capital allocation plan had in 2019?

I wouldn't say, so. I mean, we're mission focused in terms of working towards investment grade and we clearly pay attention to where the share price is on a given week or month. But we're focused at the task at hand, which is finishing the merger integration rolling out our field integration process through the fourth quarter in early parts of the first quarter of next year, getting on one system so that we can optimize. We feel really good about where we are, as Charles mentioned on the occupancy point. And we feel like, right now, we're in a good spot, we just need to continue to execute.

Okay. Thanks, guys.

Thanks, John.

Thanks, John.

The next question will come from Rich Hill of Morgan Stanley.

Hey, guys, I want to maybe circle back and focus on the revenue side of the equation for a moment. Obviously, rising home prices is good on one hand, but it also makes it more challenging to buy homes. So I was wondering, if maybe you could balance out the external growth versus internal growth and maybe give some examples as to, if you're considering external growth and if not what are your primary drivers of internal growth at this point?

Yeah. I'll start with that. First and foremost, we're focused on getting to that investment grade balance sheet as we said before. Now, with that being said, we would certainly look at any opportunity if it were opportunistic. However, we are mission focused in terms of just executing on our business and being a kind of a net capital recycle maybe to a net seller side on a small basis. Outside of that as you look at kind of where we're finding that growth both extremely or organically. We see a lot of opportunities in front of us, we talked about that at the beginning of the call, and that we still see a lot of ways that we can enhance the overall customer experience, while you lease from Invitation Homes. And we see that in a myriad ways to both Charles and I are working on to enhance the overall customer experience, and that will include outside services beyond just the smart home technology, which is one of the few things we offer today. So in our opinion we see a lot of blue sky in that arena and that bucket that we're going to try to continue to work on as a business and a brand will be to enhance that overall experience, so that our customer stays with us longer. And more importantly that we can make that leasing lifestyle that much more attractive.

Got it. Got it. So just to be clear, so I can understand, it sounds like most of the drivers of revenue are going to be on the internal side. And at this point, you're not seeing sort of any sort of ceiling in terms of where rents can go, in terms of where maybe renters are willing to pay.

Well, it's - we certainly our own expectations for where we believe rent growth will be at any given time. And as I Ernie mentioned before, we're not in a position where we're going to give any guidance for 2019. With that being said, we feel very comfortable as Charles laid out, where we said occupancy wise today 95.8%, that's a really good number at the end of October. But we see a lot of that growth coming obviously through the top line piece of the business. But then, in addition, we think there's a lot of ancillary revenue opportunities that are in front of us for our business today.

Got it. Thank you, guys. I appreciate it.

Thanks.

And next we have a question from Steve Sakwa of Evercore ISI.

Thanks. Good morning, Ernie, I think on your guidance assumptions you did take down the AFFO number by a couple of pennies. And I'm just wondering, if you could talk about CapEx, and then where you see kind of R&M, turnover and Cap Ex cost per home for the year, and how you see that trending going forward?

Yeah. You're absolutely, right, Steve. We laid out the last call, we've had challenges on R&M side both on the OpEx and on the CapEx side, and where R&M is come in at our higher expectations we expected for the rest of the year. And we continue to see some challenges there on the CapEx side. And we are going to come in on a number higher than we've talked about in the past for our total cost to maintain, which includes both OpEx and CapEx. You can see we laid that out one of our supplemental scheduled - our supplemental schedule 6, where we show all the different components of R&M and turn both OpEx and CapEx wise. And we're certainly trending to a number that will be over $3,000 for the year. We feel long-term that that $2,600 - $2,800 number is the right number. And with the challenges that we've had this year, and the steps of Charles talked about very specifically of what we're doing to go after that. We're confident, we certainly see that get better as we go into the future, but for this year it is going to be elevated number unfortunately. But we feel like, we've got the plan in place to get that better as we go forward.

And I know, you're not giving 2019 guidance, but just given some of the challenges you had this year and those seem to be getting corrected. I mean, is it higher likelihood that that number could drift down lower next year or higher CapEx costs that are potentially keeping that number elevated next year?

Yeah. We will be carefully into specific as we continue to work through the plants, Steve. I would expect in the first part of the year, it will be more challenging, the second part of the year or next year, because it will be as we're working through these want to make sure they're working. But do be able to say what will offset versus what should be higher, it will get into those kind of details on our next call, we're prepared to talk about guidance, but be a little premature right now.

Okay. And then just lastly on the balance sheet management anything that we should be thinking about in terms of pre-payments or kind of just straight debt pay down as we think about kind of the mix of debt changing over the next 12-months?

Yeah, well, Dallas talked about the fact that you know in closing these bulk sales that we have in most of those close in October as we disclose in the release. There will be opportunity for a pre-payment, and the pre-payment associated with that. So that will be occurring. And then folks may know where we're in the market, we priced a securitization last week scheduled to close this week will provide the details on that once that closes. That's a refinancing activity to take out some debt that's maturing the near-term and extending to much longer-term. And again, we'll provide the details on that once the closing happens later this week. Generally then we'll just continue to look for using excess cash flow and if we end up being another seller using those proceeds deep and further delever the balance sheet similar to what we've done here for the last two years.

Okay. Thanks a lot. That's it for me.

Thanks, Steve.

And our next question comes from Jade Rahmani of KBW.

Just a follow-up on the CapEx question. What drove the spike in the recurring CapEx year-over-year?

Well, it's a seasonal, Jade. So we certainly saw that goes up in the third quarter, and typically starts to go up in the second quarter. So you see the number certainly is typically at its highest as you get into the third quarter, you're catching up from activities started in June and then of course July and August a big turnover month. So it's really more seasonality thing than anything else so that drove the higher numbers of that you've seen throughout the year.

Have you looked at it on the Same Store basis on a year-over-year basis to see what the specific drivers are?

Both Jade, it's really more of the broadly around the challenges we talked about the past around on R&M, the fact that it was until later into the summer in late June into July. We saw those challenges and start addressing those. So on a Same Store basis, whether you're looking at where the asset came from portfolio or not, it's just generally across the board, because of the challenges we talked about before.

And can you just remind me what the challenges are? I guess, specifically as you can.

I think, Jade, we've gone through those in excruciating detail that Ernie and Charles talked about here some more terms what we're doing to address those, but let me turn it over to Charles.

Yes. As we mentioned in Q2 call, it's really around our in-house tech utilization and trying to get that number up, where we expected to be. As I talked about on the opening remarks, we've implemented a number of recent enhancements that will further improve in fine tune the platform. I'll highlight three things, one is our internal tech scheduling around optimization, program this looks to optimize the in-house tech routing to minimize drive time. We think that's going to add to our efficiency of our in-house techs. The second is the vendor management program, we call this our vendor scorecard. This will prove the vendor accountability by tracking of our performance, cost efficiency and customer service. And overall, we think this will easily compare performance of all vendors and identify the strongest performers and this is a real win for the resident. And then lastly, most importantly, I brought this up on the comments as well is, we're getting to a consolidated instance of the R&M platform. Just starts to unlock, our scale and density, and gives us real benefits. Simplifying the management of the maintenance operations work through a single platform, unifies reporting. So we can see the field teams can easily report under a single umbrella. As we talked about where our goal here is to up the in-house tech utilizations, our efficiency gets better by having that one platform, where we can see the visibility, our management teams can work from take advantage of the home density that we have and you couple that with routing optimization. We get some real benefits there. And lastly that same benefit is applied to our vendors, so a lot - that allows us to be more efficient with our vendors. So that's what we're doing what we just recently enhanced and put in place. What's next, we have more to come as we get to the consolidated instance of the platform of Dallas talked about. And we're going to further expand on our ProCare offerings, which will be a benefit in 2019 as well.

And I guess so there's a specific cost categories that have been an outsized driver of the increased CapEx?

Jade, we're not going to give any more details than we have at this point. So happy to talk to you offline if you want to talk about it some more, but I think we've addressed our previous call and certainly to this call and to previous questions items with regard to the R&M side.

Okay. And lastly American homes rent recently announced a joint venture with the increased institutional interest in the single-family rental space and a lot of new entrants and the eye buyer base. Is that something you might be looking to do? And also, could you comment on interest from homebuilders, whether there is increased desire to partner with them?

Good question, Jade. And we're always having conversations with homebuilders around specific opportunities. And we've mentioned a number of times, that we're really channel agnostic. We'll look for opportunities where they're meaningful. But we care about being location specific at the end of the day. We really want to be focused on being in-fill, higher barrier-to-entry parts of the sub-markets, where we know there's some of that enhanced demand like we're seeing in our numbers today. And so, for us, it's really about being more in the right locations. We've certainly seen some of those opportunities. And we're open-minded to potential partnerships that, say, present themselves in parts of markets, where we have an intention to invest.

Thanks very much.

Thanks.

And the next question comes from Derek Johnston of Deutsche Bank.

Good afternoon. Since your West Coast markets have been strong, do you mind giving us another update on Costa-Hawkins ahead of the vote, and if there are any steps you can take on a municipal level, if it gets repealed? And if so, how would your game-plan change in California?

Hi, thanks for the question. We're not going to get too much into it, given that today is the voting day in California - or tomorrow, excuse me. Let's see how that plays out. We've commented on it a number of times. And we're obviously supportive of being [known on prop 10] [ph] for a variety of different reasons. But we hate to comment on it today, being so close.

Okay. How about the low turnover in the portfolio this quarter? So given the market backdrop with higher rates, do you anticipate this developing into more of a favorable turnover trend? Or is it more of a one-off or seasonality driven event?

Yeah, I won't - this is Charles. I won't jump into what's going to happen in 2019. But as we look at this, our residents continue to enjoy our well-located homes and quality service. We've had a good year on turnover. A lot of it's just been around the consolidation of our offices and using best practices from both organizations. As we continue to mature and constantly improve, we expect the residents are going to want to stay with us longer. So I don't want to put specific numbers on it. We like the trend. And we're going to keep working hard to keep it as low as possible.

Okay. And lastly for me, is there any update on the rollout of the Smart Home technology in 3Q? You guys have been at it for a while now.

Yeah. We've had good results. We've been rolling it across both portfolios. We have - about a third of our portfolio has a Smart Home technology installed. Again, it gives us benefits in terms of operating efficiencies, in terms of vendors being able to get in the home and start showing options for our residents. And the ability to create ancillary revenue, about 14,000 of our residents are paying about $18 a month for the service. And we - as Dallas said, we look at adding on additional services in the future, whether that's in regards to cameras, security and other items that we think we can grow. At a baseline though, we just want to roll out the Smart Home that has a lock in the thermostat that we have now and we're making good inroads in terms of getting it across the portfolio.

Thank you.

And the next question comes from Ryan Gilbert of BTIG.

Hi, thanks, guys. Has the recent increase in resell inventory impacted or pressured your ability to drive rent growth? And I'm just kind of trying to reconcile your positive commentary around demand with the negative spread and blended rent in the quarter.

I'm not sure I'm following the end of your question. But I'll just comment quickly on your question around month of supply. Current month of supply on a national basis is right around 4 in a quarter in terms of months, in terms of months that are on market. We have not seen - and we know that there's been a little bit of slowdown in some of the homebuilding numbers, and certainly, in transaction counts on a resale basis. But as we look back on a look-back basis across our portfolio in terms of home-price appreciation as well as how that's tied into our blended rent growth, we're still seeing really strong numbers. In Seattle for example, we're seeing over 12% in terms of home price appreciation. Las Vegas has also been around 12% to 13%. So we haven't seen that slowdown in terms of what that's doing for demand. I'll let Ernie comment a bit more on rate. But generally speaking, we recognize that we're in a seasonally slower period in terms of new home purchasing. It typically slows down after Labor Day for a couple of months. We look at that as a good opportunity for us on the margin to be a buyer. But it hasn't affected demand. In fact, otherwise were some of the best occupancy we've been at to date.

Yeah, Dallas is absolutely right. We certainly have seen year-over-year that last year our blended rent achievement, was higher than this year. But that gap has narrowed all throughout the year. So actually, September is the narrowest it's been, where it's only 20 basis points different. And we talked about in October how it's actually flattened out. I don't want to project what that means for November, December or to early part of the year. Basically, what that tells us is it's very similar fundamental backdrop for us to be able to operate in. And as we operate more and more effectively, residents are staying with us longer, turnover is down. We've been able to hit the market and achieve rental rates that we think are pretty good. So we feel good where things are at. We think the background from a fundamental perspective should allow us to continue to do well.

So, I guess, so maybe the negative spread here is more leaning into occupancy than focusing on driving rent in 2018.

I guess, I'm not following the question. The occupancy is certainly up year-over-year. And we've again narrowed the spreads from - it's not a new story, over the last many quarters, where the year before was a little bit higher. So I think the difference is we're actually seeing that spread narrow, at the same time being able to do from an occupancy perspective. So I'm not following what your question is.

No, I think that makes sense. Thanks. And then on repairs and maintenance, do you have the percentage of work-orders that went to internal techs versus third-party vendors in the third quarter, maybe how that compares to the second quarter?

Yeah, we're trending in the low 40% of in-house tech utilization today. That's up from where we were based on the adjustments we made in Q2, when we consolidate into one platform. These recent enhancements that I described, we expect to start to bring that number up into the mid and upper parts of the 40s. But it's early. We're not to track it. We just implemented these enhancements and we want to try to get as close to 50% as we can. But it's a process and it's going to take time. The real test is going to be how do we do next year in peak season. And this is seasonal too. As you get to peak season, there is some up and down. So it's hard to go and quote just a number right now, because it does go up and down based on demand and turnover, and the seasonality that comes with the warm weather.

Yeah, we don't staff necessarily all the things that we need to do in peak season, because it would be inefficient during non-peak season. So Charles is exactly in that right. We're just trying clear one quarter to the next. It may provide a false indication of what the trend is. You really got to look it over longer periods as Charles talked about.

Okay. Do you have how that compares to the third quarter of last year maybe then, so we can try and back out…?

We're two different companies last year, we weren't even merged last year at this time. So that comparison we're not able to do.

And we had different staffing levels on the number of in-house techs that we had. So it's really difficult to create the comparison.

All right, fair enough. Thank you.

And this concludes our question-and-answer session. I would like to turn the conference back over to Dallas Tanner, for any closing remarks.

We appreciate everybody's support. And we look forward to talking to everyone over the next couple of days. Thank you.